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Avis sur Welcomhotel by ITC Hotels, Dwarka, New Delhi

5 out of 5
Welcomhotel by ITC Hotels, Dwarka, New Delhi
Plot no 3, Sector 10, District Center, Dwarka, New Delhi, Delhi N.C.R

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 357 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 147 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 100 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 103 avis sur 1000." "

8,2/10

Propreté

7,6/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very clean and convenient only for one night in transit
Séjour de 1 nuit en avril 2024
Réponse de Nishant Negi le 16 avr. 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Manas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel
Bien, je recommande de rester car il est proche de l'aéroport mais un peu confortable à l'intérieur.
Séjour de 1 nuit en mai 2023
Réponse de Mr. Nishant Negi le 4 août 2023
Dear Guest, Greetings from Welcomhotel Dwarka by ITC Hotels!Thank you for choosing to stay with us and taking the time to give us your valuable feedback. We look forward to the pleasure of having you stay with us again.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Armand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confort et proche de l'aéroport
Séjour très positif et personnel très chaleureux, proche de l'aéroport (30-40 mm) donc très pratique pour organiser des séjours.
Séjour de 1 nuit en août 2019
Réponse de General Manager le 9 déc. 2019
Dear Guest, Greetings from WelcomHotel Dwarka! I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. We are most delighted to know that you had a perfect experience and enjoyed the warm services and accommodation. We have also share your kind words of appreciation with Staff who are equally elated to hear the same. WelcomHotel Dwarka looks forward to your continued visits. Yours sincerely, General Manager

6/10 Satisfaisant

Voyageur vérifié

Séjour de 5 nuits en février 2019
Réponse de Nishant Negi le 22 avr. 2019
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Dwarka and for your feedback. We sincerely regret your experience while staying with us and request you to kindly give us an opportunity to make amends & re-establish our credibility with you. Corrective action has been taken to ensure that the dissonance is not repeated & I am sanguine that you shall note the difference on your next visit. Yours sincerely, Nishant Negi General Manager

8/10 Bien

anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable
Hotel tres class , confortable , service aimable , salle de fitness de bonne qualité a recommander
Séjour de 3 nuits en février 2019
Réponse de Nishant Negi le 25 févr. 2019
Dear Guest, Your wonderful review of WelcomHotel Dwarka is much appreciated and thank you for noticing our team's special touches throughout the hotel. Glad to read that we could orchestrate a comfortable experience for you. We look forward to the pleasure of having you stay with us again. Yours sincerely, Nishant Negi General Manager

10/10 Excellent

Karim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel sympa
Super hôtel merci
Séjour de 1 nuit en novembre 2018
Réponse de Nishant Negi le 16 nov. 2018
Dear Guest, Your wonderful review of WelcomHotel Dwarka is much appreciated and thank you for noticing our team's special touches throughout the hotel. Glad to read that we could orchestrate a comfortable experience for you. We look forward to the pleasure of having you stay with us again. Yours sincerely, Nishant Negi General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tres bel hotel Loin des centres d interet (old et new delhi) mais plus pres de l aeroport:choix a faire suivant la duree du sejour
Séjour de 3 nuits en février 2018
Réponse de Rishiraj Singh le 21 févr. 2018
'Greetings from WelcomHotel Dwarka' At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality". We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

6/10 Satisfaisant

Elodie

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Hotel correct mais réception nulle
La durée du check in , plus de 45 mn.. la chambre avait deja ete paye d avance. Nous avons demandé un grand lit au lieu de 2 lit simple, impossible il n y en a plus.. un ami a nous s est enregistré apres nous et on lui a proposé un grand lit. La climatisation ne fonctionnait pas dans notre chambre. L hotel est correct mais le service est déplorable.
Séjour de 3 nuits en janvier 2018
Réponse de Rishiraj Singh le 10 janv. 2018
Greetings from WelcomHotel Dwarka!! At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. I have taken note of your feedback regarding delay in Check-in, bed preference and Air conditioning and sincerely apologize for the dissonance faced. I really appreciate the valuable time taken by you to put down all the feedback, and would like to assure you that we have briefed all concerned departments to take necessary corrective action and to ensure that such guest dissonance does not re -occur in future. We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

10/10 Excellent

Sim, Marseille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location and hotel
Excellent gym, nice and clean swimming pool, shopping center and supermarket just downstairs, very quiet room and comfortable bed, the hotel is very well located: 200 meters from the metro which is very convenient in Delhi. Breakfast very good and large choice. Everything was perfect except that the spa is billable even for hotel customers.
Séjour de 2 nuits en octobre 2017
Réponse de Rishiraj Singh le 10 nov. 2017
'Greetings from WelcomHotel Dwarka' At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality". We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

8/10 Bien

Loubna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant avec un personnel chaleureux
Magnfique hôtel avec un personnel chalereux et accueillant. Très belle vu depuis la chambre ( sur la piscine et le paysage). Je recommande cette hôtel et j'y retournerai avec plaisir. Point faible : personnel ne parlant pas français, hotel à environ 40 min de l'aeroport
Séjour de 8 nuits en juillet 2017
Réponse de Rishiraj Singh le 26 août 2017
'Greetings from WelcomHotel Dwarka' At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality". We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

4/10 Médiocre

ULAS

Les points faibles : Propreté, personnel et service, confort de la chambre
A éviter
Horrible, 20 min pour le check-in, personnel désagrable, non professionel, pas de wifi, c'est en supplément, chambre très bruyante, travaux dans le hall de l'hôtel jusqu'à 23h, à éviter.

6/10 Satisfaisant

Ankit

Voyage en famille
Les points forts : Personnel et service
Food is great, one of the best we had in Delhi hotel.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Naveen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Rashmi

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Translucent bathroom walls are the biggest disappointment. I was unable to control the room thermostat, it was extremely cold and got me sick. Dispite calling several times and fixing (so called) the issue room was freezing, finally I had to turn off the thermostat. No room for hanging clothes, such a tiny closet at the entrance of the room which I couldn’t use properly for my clothes. Phone are collecting dust, I had to clean it before use. Table was also dirty. After taking shower, water was everywhere, drain system is bad (I had personally complained about this).
Séjour de 2 nuits en mai 2024

8/10 Bien

Rajesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Nishant Negi le 18 mai 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Pradeep

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mai 2024
Réponse de Nishant Negi le 18 mai 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 Satisfaisant

abhinav

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The check in process was very slow . Took 15 mins to check in when all the money was paid and everything . They were scanning the passports and took them forever. When we checked out at 3 am , the lobby was full of mosquito killing smoke . It was impossible to breath. They did not even put a sign or gave us mask . Apart from these stay was fine
Séjour de 1 nuit en avril 2024
Réponse de Nishant Negi le 18 mai 2024
Dear Guest,Greetings from Welcomhotel Dwarka !At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Aniruddha

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good property, good food, quick room service, excellent ambiance.
Séjour de 1 nuit en avril 2024
Réponse de Nishant Negi le 18 mai 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Roshni

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very helpful & respectful of the needs. The only issue was their updating of menu pricing as they recently changed their pricing on food & alcohol but haven’t updated their online menu.
Séjour de 2 nuits en avril 2024
Réponse de Nishant Negi le 18 mai 2024
Dear Guest,Greetings from Welcomhotel Dwarka !At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

2/10 Horrible

abhisar

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nishant Negi le 16 avr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Manjeet Singh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hi
Séjour de 1 nuit en avril 2024
Réponse de Nishant Negi le 16 avr. 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Ankita

Séjour de 1 nuit en avril 2024
Réponse de Nishant Negi le 18 mai 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Sakshi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay
Séjour de 1 nuit en avril 2024
Réponse de Nishant Negi le 12 avr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Sundeep

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing service. Would definitely recommend.
Séjour de 1 nuit en avril 2024
Réponse de Nishant Negi le 12 avr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 Satisfaisant

Rahul

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service et équipements
Overall experience was good in this property nd this was my second time in welcome dwarka but one thing we dont like that is there was a door next to our room nd there was lot of noise coming from there nd other thing is there was no mirror in the room
Séjour de 1 nuit en mars 2024
Réponse de Nishant Negi le 12 avr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

2/10 Horrible

Kiranveer Kaur

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nishant Negi le 16 avr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

2/10 Horrible

Ashok, Redmond

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The hotel did not return the deposit. Did not explain why they failed to refund the money they put on hold.
Séjour de 4 nuits en mars 2024

8/10 Bien

Senthil Murugan

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Like tha Ambience and Polite staff, The Food prices are too high.
Séjour de 3 nuits en mars 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Monika

Séjour de 1 nuit en mars 2024
Réponse de Nishant Negi le 12 avr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Monika

Les points forts : Équipements
Best wel slechte roomservice. Ook bij de receptie niet heel vriendelijke vrouw Sonia. Verder wel prima hotel als je online geboekt heb prijzen zijn lager dan bij de hotel
Séjour de 1 nuit en mars 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Shiju

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 Satisfaisant

Jason

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel is not close to anything viable such as dining or nightlife. This is important because the hotel itself does not contain any nightlife whatsoever. They have a main dining room and another restaurant with similar food, but no stand alone bar or lounge area. Guests are not able to drink outside the dining area or anywhere within the common area, or bring your own alcohol that’s bought from outside. There is ongoing construction which can make noise and become a nuisance especially with only one set of elevator banks. The rooms are nice and cozy, pretty updated. Staff was nice and accommodating and food was good as well.
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Thank you for your review and for bringing your concerns to our attention regarding the construction happening at our hotel. We genuinely apologize for the unpleasant experience you had during your stay with us.We understand that construction can be disruptive and unfortunately, we were in the midst of some necessary renovations during your visit.We would like to assure you that the renovations are being done to enhance our facilities and improve the overall guest experience. However, we understand that this does not excuse any inconvenience caused to you as our valued guest. Your feedback is valuable, and we will be taking it into serious consideration as we continue with our renovations to ensure a more enjoyable stay for all of our future guests.Once again, we are sincerely sorry for the inconvenience caused by the ongoing construction, and we appreciate your understanding and feedback. We hope that you will give us another opportunity to restore your faith in our services and provide you with a superior experience in the future.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Khushdeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Vasudevan, Holly Springs

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The remote control for the TV had dust covered all over. I understand this is Delhi, you have a lot to complaint about dust and pollution in general, but these small details matter.
Séjour de 1 nuit en mars 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Kabeer

Les points forts : Personnel et service
Séjour de 3 nuits en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Shiv

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Positives: - Very good rooms - Close to metro station (walkable distance) - Good location Negatives: - Expedia (and other websites) wrongly mention the distance from Terminal 3 as 3.5 km. That may be as crow flies. Actual distance is about 30-minute drive. - Check in takes ~half hour. Reception staff has attitude issues.
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

4/10 Médiocre

Katsutoshi

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
ホテル内が常に大規模工事中で昼間は常に音がうるさかった。値段に見合っていないような気がする
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Thank you for your review and for bringing your concerns to our attention regarding the construction happening at our hotel. We genuinely apologize for the unpleasant experience you had during your stay with us.We understand that construction can be disruptive and unfortunately, we were in the midst of some necessary renovations during your visit.We would like to assure you that the renovations are being done to enhance our facilities and improve the overall guest experience. However, we understand that this does not excuse any inconvenience caused to you as our valued guest. Your feedback is valuable, and we will be taking it into serious consideration as we continue with our renovations to ensure a more enjoyable stay for all of our future guests.Once again, we are sincerely sorry for the inconvenience caused by the ongoing construction, and we appreciate your understanding and feedback. We hope that you will give us another opportunity to restore your faith in our services and provide you with a superior experience in the future.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Aatish

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice stay. Thanku.
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Narinder

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
it was quiet at night to sleep.
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Lalit

Séjour de 2 nuits en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

sarabjeet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 Satisfaisant

Shantanu

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food could so be better and choice of entertainment
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Brij

Voyage en famille
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Duane, Houston

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is the best everything was perfect I don’t need to explain one thing everything was PERFECT!!!
Séjour de 5 nuits en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

6/10 Satisfaisant

Fey

Voyage d’affaires
Les points faibles : Équipements
Very old and warn out Booked superior room and got regular room when asked they told me the room is the same Qlty is very low and old
Séjour de 2 nuits en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

2/10 Horrible

Martina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of staff duty manager, she was very good, rest one guy one the receptionist position, he was very bad behaviour, he said you have to wait for room checking in , we wait very long time , he asking for extra money also I don't remember the name of this guy but he was available on desk side , I was looking for him during checkout other I will do the police case against him. His behaviour was very rude , but deputy manager she was very polite and friendly and helpful.
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very welcoming and helpful. Room was spacious (we got an upgrade) and the dining and breakfast was excellent
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was really amazing. Great location. Good, friendly and helpful staff.
Séjour de 2 nuits en février 2024
Réponse de Nishant Negi le 9 févr. 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services and fine dining and accommodation.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were very accommodating and we also received an upgrade on our room the two times we stayed
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 26 mars 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bien

Krishna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Nishant Negi le 9 févr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager