Suite Studio, 2 grands lits, non-fumeur

Avis sur Baymont by Wyndham Golden/Red Rocks

2.5 out of 5
Baymont by Wyndham Golden/Red Rocks
11909 W 6th Ave, Golden, CO

Avis

5,4
Note des voyageurs de 10 (Excellent), d’après 137 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 170 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 208 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 209 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 276 avis sur 1000." "

5,6/10

Propreté

6,4/10

Personnel et service

5,6/10

Équipements

5,2/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Jean-Francois

Nop
Séjour de 5 nuits en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Jean-Francois, Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of your expectations. We value all feedback and will be sure to use your comments as an opportunity for improvement. We apologize for any inconvenience caused and hope that you will consider giving us another chance in the future.

4/10 Médiocre

Patrick

Voyage en famille
Les points faibles : Propreté et personnel et service
Pas propre !! Moisissures partout dans la salle de bain. Trou dans les murs Piscine pas propre et froide! Personnel avec aucun sourire et impatient De loin la pire expérience d’hôtel depuis longtemps!
Séjour de 2 nuits en avril 2023
Réponse de Manager le 9 avr. 2023
Hello Patrick,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Please do consider us again on your next visit to the area.

8/10 Bien

JULIEN

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de Manager le 13 janv. 2022
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

2/10 Horrible

Laura

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Extremely run down and dirty. Shower had clearly not been cleaned and drain in shower didn’t drain. Grime everywhere around the room, also microwave did not work. Old is one thing but this was hands down the dirtiest hotel I have stayed at. Didn’t stay for our second night due to this.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Ashley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Osman

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 25 mai 2024
Hi Osman,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Satisfaisant

Cecil

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Guest Relation Management le 23 mai 2024
Hi Cecil,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 Horrible

Tamara

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I've stayed at this property many times before. It is what it is; a reasonably priced hotel that has the basic needs. However, this last stay was horrible! We stayed 3 nights and never received towels. Every time I asked they needed to be dried. ??? But what makes this visit my last at this hotel was the desk clerk on duty two of the three nights. He was so incredibly unprofessional and rude. He was yelling and using the f word at someone on the phone in front of guests. Also, he confronted me in front of another guest about a comment my daughter made to me (not in front of any guests) about the breakfast. He escalated the situation and said he was going to call the police. I'm not sure why or what they would do; i was talking, he was the one yelling and out of control. His actions were inappropriate. That was enough. I'm done
Séjour de 3 nuits en mai 2024
Réponse de Guest Relation Management le 22 mai 2024
Hi Tamara,Thank you for your loyalty to our property and for sharing your recent experience. We are also deeply concerned about the behavior of our desk clerk, and we apologize for any discomfort or distress caused by their unprofessional conduct. Rest assured, we are taking immediate steps to address this behavior and ensure that all our team members adhere to the highest standards of professionalism and courtesy. We are also investigating the towels with our housekeeping team to ensure guests are well provided during their stay. Thank you again for bringing these issues to our attention. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

2/10 Horrible

Mike

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a pretty bad experience. There's a lot of noise. The bed really, really sucks got up about 3 or 4 times in the middle of the night cause it was so uncomfortable. My wife basically wanted to leave early. We didn't wait for checkout. I would not recommend this property to any of my friends ever. At homeless people. Hanging out the front. It was not worth the money and I spent for it
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 22 mai 2024
Hi Mike,Thank you for taking the time to share your feedback regarding your recent stay with us. We value your feedback as it helps us to identify areas that needs improvement. Your comments have been shared with our management team, and we are taking steps to address these issues promptly. We hope to have the opportunity to better serve you in the future.

6/10 Satisfaisant

Katie

Voyage en couple
Close to red rocks which is the reason we stayed. They apparently offer a shuttle servuce to and from the venue that we were unaware of but we would stay again to utilize that next time. Large rooms and beds. Adequate if you are looking for a cheap option to stay a night or two. Check out time is 11:00am. However, we asked for a late checkout (noon) and were woken up by a loud knock and a staff member opening our door at 10:54 am. There's no reason to do that before regular check-out time AND we were granted permission to stay until noon. I would understand if we overstayed but we did not. I hope that does not happen again and will chalk it up to a possible miscommunication. Will stay here again!
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 18 mai 2024
Hi Katie,We're delighted to hear you enjoyed your stay with us and found our proximity to Red Rocks convenient. Our shuttle service is indeed a convenient option for guests, and we're glad you plan to utilize it next time as we take pride in offering convenience, spacious rooms and comfortable beds at a reasonable rate. Regarding your experience with late checkout, we apologize for any inconvenience caused by the premature knock on your door. We'll certainly address this with our staff to ensure better communication in the future. We appreciate your understanding and look forward to welcoming you back on your next visit.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Affordable and exactly what i needed a for a few day stay, plus the breakfast was good
Séjour de 4 nuits en mai 2024
Réponse de Guest Relation Management le 14 mai 2024
Hi Michael,We're thrilled that you had a great experience during your stay with us. Your positive feedback means the world to us, and we can't wait to host you again on your next visit!

2/10 Horrible

Jeffrey Alan

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 11 mai 2024
Hi Jeffrey Alan,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Médiocre

Gregory

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property would need substantial upgrades to be considered a dump. Obviously, it has been heavily renovated since the Baymont signage went up, but it is clearly just a dumpy old motel in the line of a Super 8 or Americas Best Value Inn. Beds were uncomfortable, had old, low quality, tiny pillows on them, and no actual blankets. Air conditioner rattled constantly. Toilet seat was barely on the toilet, which ran pretty much all the time. Through our 5 day stay, we never saw clean towels or had our trash emptied. There were squatters in RV's living in the parking lot, and sketchy people lurking around the lobby all the time. We were awakened at 7 am Saturday morning by a shop vac powered by a jet engine and several staff shouting to each other as they cleaned a flood in the neighboring rooms. Walls were paper thin and our neighbor coughed like he had tuberculosis all night. The pool area was fine, and our kids really enjoyed it. Also, the woman running the breakfast buffet (such as it was) was really nice and attentive, and did her very best to improve our stay.
Séjour de 4 nuits en mai 2024
Réponse de Guest Relation Management le 10 mai 2024
Hi Gregory,Thank you for sharing your feedback regarding your recent stay at our property. We sincerely apologize for the experience you encountered during your time with us. It is disheartening to learn that we fell short of meeting your expectations, and we appreciate you bringing these matters to our attention. We take your comments seriously and have already begun addressing them with our management team. Renovation efforts are ongoing, and we are committed to enhancing our accommodations' overall comfort and quality. Additionally, we are taking immediate steps to rectify issues such as uncomfortable bedding, malfunctioning air conditioning, and insufficient housekeeping services.On a positive note, we are pleased to hear that your children enjoyed the pool area and that you received excellent service from our breakfast buffet attendant. We will be sure to pass along your compliments to her. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice for the price point.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 6 mai 2024
Hi Sarah,We're thrilled to hear that you found our hotel to be very nice, especially considering its price point. Providing excellent value for our guests is always a top priority for us. We aim to offer comfortable accommodations and quality service without breaking the bank. Your positive feedback motivates us to continue delivering exceptional experiences to all our guests.

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Guest Relation Management le 6 mai 2024
Hi Lisa,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Bien

Neta

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 6 mai 2024
Hi Neta,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 Satisfaisant

Rebekah

Voyage en groupe
Les points faibles : Propreté
Very noisy sounded like the people were in our room between 1 am and 2:30 am. Bath tub appeared not to have been cleaned.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 4 mai 2024
Hi Rebekah,We apologize for the inconvenience you experienced during your stay. However, we take great care in ensuring the comfort and cleanliness of our rooms, including thorough cleaning of all amenities. We encourage guests to inform our staff immediately if there are any disturbances, as we strive to maintain a peaceful environment for all. Rest assured, your feedback will be addressed to uphold our high standards of hospitality.

8/10 Bien

Paula

Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 23 mai 2024
Hi Paula,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Mollie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was amazing. The room was clean.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relation Management le 1 mai 2024
Hi Mollie,We appreciate your kind words! It's fantastic to know you had a lovely stay because of our staff and clean room. Safe travels, and we hope to host you again in the future!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 1 mai 2024
Hi David,We're thrilled that you had a great experience during your stay with us. Your positive feedback means the world to us, and we can't wait to host you again on your next visit.

8/10 Bien

Debra R

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff and manager was great! Very helpful. I did notice that the window sill, bathroom trim around mirror back-splash was coated with a grim buildup, and tv remote was dirty. Parking lot hard to access off freeway. I called a day early to ask about small dog staying and manager said ok. When I checked in, receptionist said only service dogs! She figured out that I spoke to the manager Other then that was comfortable. Thank you Baymont. Debra Craig
Séjour de 2 nuits en avril 2024
Réponse de Guest Relation Management le 2 mai 2024
Hi Debra,Thank you for taking the time to share your experience following your recent stay at Baymont. We are delighted to hear that you found our staff and manager to be accommodating during your visit. Please know that we take cleanliness and hygiene very seriously, and we have addressed your concerns with our housekeeping team to ensure that our standards are consistently upheld. Regarding the confusion with the pet policy, we appreciate your understanding and are glad that the matter was resolved satisfactorily. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.

4/10 Médiocre

Jeanine

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pictures on line looked like a nice place. Walls were dirty in bathroom by light switch and patched up holes in room area. Ran down felt like a motel 6. Glad I only needed a room for a drunken night. From bar down the street. And front desk guy was rude and made us give a 100 deposit for incidentals. Which we didn't use anything but room. Breakfast was sad. Only cereal and honey buns and stale coffee tasted burnt. Will not recommend or stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 2 mai 2024
Hi Jeanine,Thank you for sharing your feedback regarding your recent stay with us. It is disheartening to learn that the condition of your room did not meet your expectations. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short in this aspect. Rest assured, we have addressed your concerns with our housekeeping team to ensure that our standards are consistently upheld. We will also address the matter with our team to ensure that all guests are treated with the respect and professionalism they deserve. Your feedback is important to us, and we will review our breakfast options to see where improvements can be made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back and restore your faith in our hotel.

4/10 Médiocre

Eva

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Guest Relation Management le 2 mai 2024
Hi Eva,Thank you for choosing us for your accommodation needs. If there's anything we could have done to improve your experience, please let us know. Your satisfaction is our top priority, and we would appreciate any feedback you may have. We look forward to the opportunity to serve you again in the future.

4/10 Médiocre

Catherine, Tacoma

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is in very poor shape. Staff was friendly, but we would not stay here again. Photos are definitely nicer than the reality.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relation Management le 2 mai 2024
Hi Catherine,We appreciate you for choosing our hotel for your accommodation needs. We strive to accurately represent our services and amenities through our online images, and we will review them to ensure they reflect the reality of our property more accurately. Please know that guest satisfaction is our top priority, and we take your feedback seriously. We will work diligently to address any issues with the condition of our property to ensure a more enjoyable experience for our guests in the future. We sincerely hope you will reconsider and give us another opportunity to host you and we will do our utmost to provide you with a much-improved experience.

6/10 Satisfaisant

Doreen

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Staff were very nice. Towels and bedding were clean. Only had two towels when we checked in. Mold on the ceiling and overall needs updated. Looks like the main floor was being updated but the second floor wasn’t, yet. I guess you get what you pay for.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Doreen,We appreciate your feedback and are glad to hear that you found our staff friendly and the towels and bedding clean during your stay. We apologize for any inconvenience caused by the limited towels upon your arrival and any concerns regarding cleanliness. Please be assured that we take such matters seriously and are continuously working to address them. While renovations are underway to enhance our facilities, we regret any inconvenience caused and hope to welcome you back for an improved experience in the future.

2/10 Horrible

Linda, Brentwood

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Believe the bad reviews. Room was horrible. Bedding was wrinkled and dirty. 12x12 foam rubber ‘pillows’ covered with stained cases. Filthy sofa. Hairs in the bathroom. Worst of all was the overwhelming stench that made me want to puke. Left after five minutes online with Expedia to refund my stay. Presently in the Sheraton down the street. Lovely, clean and smells great.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Linda,We regret to hear about your disappointing experience. However, we must express surprise at your feedback, as our housekeeping standards are consistently high and our team is dedicated to maintaining cleanliness throughout the property. We take guest feedback seriously and will investigate the issues you raised, though it's uncommon for us to receive such extreme complaints.

2/10 Horrible

Shannon, Alamosa East

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 27 avr. 2024
Hi Shannon,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Bien

Neta

Séjour de 6 nuits en avril 2024
Réponse de Guest Relations Specialist le 27 avr. 2024
Hi Neta,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Bien

David

Property is at freeway interchange and area is noisy with traffic. Rooms clean but common areas were shabby and could have been cleaner. Breakfast offering was very unremarkable.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 26 avr. 2024
Hi David,Thank you for choosing us and for sharing your feedback with us. Maintaining cleanliness throughout our property is a top priority, and we will be addressing this issue with our housekeeping team to ensure our standards are consistently met. We strive to provide a variety of options to cater to all tastes and preferences and your feedback is valuable, and we will use it to review and improve our breakfast offerings moving forward. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

2/10 Horrible

Selin

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Metieron otros huespedes en mi habitacion, cuando llegue habia gente durmiendo alli.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 24 avr. 2024
Hi Selin,Please rest assured that we take incidents like this very seriously and are investigating how this oversight occurred to prevent it from happening again. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of privacy and security for our guests, and we apologize for any inconvenience or discomfort caused by this incident. We sincerely hope you can give us another opportunity to provide you with the exceptional service and hospitality we strive to deliver to all our guests.

8/10 Bien

Ruby

Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 10 mai 2024
Hi Ruby,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Horrible

William

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Filthy nasty filterin ac/heater was making me cough and making my asthma flair up till i cleaned it since no one has for atleast 4 to 6 months or longer
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 21 avr. 2024
Hi William,We deeply apologize for any discomfort you experienced during your stay. However, we assure you that our housekeeping team diligently maintains all our facilities, including the AC/heater units, on a regular basis. We take cleanliness and guest comfort seriously, and any oversight in maintenance is promptly addressed. Your feedback is invaluable to us, and we will use it to further improve our standards. We hope to have the opportunity to welcome you back in the future for a more pleasant experience.

8/10 Bien

Jesus

Séjour de 5 nuits en avril 2024
Réponse de Guest Relation Management le 10 mai 2024
Hi Jesus,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Horrible

Dave

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was horrible!! No elevator the breakfast was a mess coffee was cold fruit was nasty
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 21 avr. 2024
Hi Dave,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we understand your disappointment regarding the absence of an elevator, we do strive to ensure that our guests are aware of all amenities beforehand to manage expectations accordingly. Regarding breakfast, we regret to hear that it did not meet your expectations, and we will certainly address any issues to improve the overall experience for future guests. Your comments regarding the coffee and fruit are noted, and we will take steps to ensure that these items are served at the appropriate temperature and quality.

6/10 Satisfaisant

Zoë

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 19 avr. 2024
Hi Zoe,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Médiocre

Jessica

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 18 avr. 2024
Hi Jessica,Your satisfaction is important to us, and we strive to provide the best experience for all our guests. We would love to learn more about your experience and how we can improve. Please feel free to reach out to us directly so that we can address any concerns you may have.We appreciate your business and hope to have the opportunity to welcome you back for an exceptional stay.

8/10 Bien

Frank

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you..
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 16 avr. 2024
Hi Frank,We are glad you had a great stay with us. If your travel brings you back to the area, we would be happy to host you again! Safe travels!

4/10 Médiocre

Alexandria

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
If you have asthma or like oxygen at all dont stay here. The smell of cologne and cigarette smoke was so strong it made my eyes water and Im usually not sensitive to that stuff. Sheets were stained. There were no pool towels. When i asked the front desk for some they said they didnt have any and said I had towels in my room. When i stated that I only had two towels in my room and that there were 4 of us, he said they didnt have regular towels either. The people loitering outside made it feel less than safe. Splatters of something was all down the walls. Just generally and icky experience. Ive stayed in plenty of cheap hotels before but this wasnt at all what I was expecting.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 18 avr. 2024
Hi Alexandria,Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. Ensuring a fresh and clean environment is a priority for us, and we will investigate this matter further to address any lingering concerns. We will review our housekeeping and towel inventory procedures to prevent such occurrences in the future and work closely with our team to ensure that our property remains a safe and welcoming environment for all guests. We hope you will give us another opportunity to provide you with a more pleasant stay and provide you with the service and quality that we are known for.

8/10 Bien

Erica

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Basic older off highway room. Can definitely tell it needs the work being done to it. No need for details of things they are working on. Sheets were clean, towels did not stink, and the ladies at the desk were nice. If you decide to utilize the "shuttle service" for an outing, make sure you have a back up plan to get home!! Thank you to the ladies that helped, and of course to John that picked us up!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Erica, Thank you for sharing your feedback with us. We're glad to hear you found our staff friendly and the essentials in your room up to standard. We appreciate your understanding during our ongoing renovations. Your feedback on the shuttle service is noted, and we will work to ensure a more reliable experience in the future. Your kind words will be passed along to our team members.

8/10 Bien

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was clean and neat. Some upgrading is going on. Showing a little wear and tear.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Dawn,We appreciate your feedback and are glad you found our property clean. We are constantly working to make improvements, including ongoing upgrades. Thank you for bringing this to our attention. Please feel free to reach out to our management team for any further assistance.

8/10 Bien

Jesus

Séjour de 7 nuits en mars 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Jesus,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Evan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Not a fan of the neighborhood no where to fill water bottle
Séjour de 2 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Evan, We're sorry to hear you didn't enjoy our neighborhood. We recommend exploring nearby cafes or convenience stores for your water refill needs. Your feedback is valuable in helping us improve our guests' experiences.

4/10 Médiocre

William

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I have asthma and the air coming out of the AC/HEATER kept making me sneeze, cough and stuffy.it was clogged with filth and the filter..wow. i took pictures...wanna see
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 avr. 2024
Hello William, We're sorry to hear about your experience. Guest feedback is important, and we will ensure your comments are shared with the relevant team for review. Thank you for bringing this to our attention.

2/10 Horrible

Celeste

Les points faibles : Personnel et service
I didn’t end up staying here. When I went to check I was told they didn’t have the room I reserved available and that the only room they had was double the price so I asked her to cancel my reservation and went across the street.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Celeste, We are sorry to hear about the inconvenience you experienced during your check-in process. For any reservation concerns or changes, we recommend reaching out to our management team directly for further assistance and feedback on your experience. Your feedback is important to us in improving our services for all guests.

10/10 Excellent

William, Evergreen

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello William,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Horrible

Shanna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The smell was awful, thin walls could hear lots of yelling.
Séjour de 4 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Shanna,We're sorry to hear about your experience. Our team values guest feedback to improve our services. Your concerns will be shared with the relevant departments for review. Thank you for your comments, and we hope to have the opportunity to better serve you in the future.

2/10 Horrible

Karyn

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were rude other than a housekeeping woman who could speak English and the breakfast person, water coming up through floor that staff would not address, out of supplies and told me to go get from another hotel, didnt clean room or resupply towels oranything, very poor hotel.
Séjour de 4 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Karyn, We are sorry to hear about your experience. We encourage guests to reach out to our management team directly to address any concerns they may have regarding their stay. Your feedback is valuable to us as we strive to improve our services for all our guests.

10/10 Excellent

Taylor

Séjour de 1 nuit en mars 2024
Réponse de Manager le 18 mars 2024
Hello Taylor,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

4/10 Médiocre

Londa, Sidney

Voyage en famille
No washcloths in rooms Mold around tub Yellow mildew on ceilings Tub didn’t drain Paid online yet was charged an additional fee for incidentals. Gal at check in was rude. Sheets r stained, couch had stains. Gentleman at checkout was kind!!!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 13 mars 2024
Hello Londa, We appreciate your feedback and apologize for any inconvenience experienced. Please note that we take all concerns seriously and will address them with our team for improvement. Thank you for highlighting our staff's service at check-out. We hope to welcome you back for a better experience in the future.

4/10 Médiocre

Lois

Voyage en famille
Les points faibles : Personnel et service et équipements
In a nice area a bit hard to get to but the staff was horrible .
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Lois, We appreciate your feedback and apologize for falling short of expectations. Guest satisfaction is a priority, and we will address your concerns with our team to improve our service. Thank you for bringing this to our attention.