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Avis sur Hyatt House Denver Aurora

3 out of 5
Hyatt House Denver Aurora
12230 E. Colfax Ave., Aurora, CO

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 399 avis sur 580." "
Note des voyageurs de 8 (Bien), d’après 118 avis sur 580." "
Note des voyageurs de 6 (Satisfaisant), d’après 26 avis sur 580." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 580." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 580." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Deacon le 4 nov. 2023
Thank you for your review and for staying with us.Regards!

6/10 Satisfaisant

Ashlie

Voyage en famille, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Although the property is only about 3 years old, it has heated water issues. And not in the best area of Colfax but keyed entry. We were on floor 3 on the far end of the building in 2 rooms (326 and 327). We did not have hot water. Luke warm at best. Advised the manager Paul who said he'd send someone up to take a look while we were gone. When we returned i asked and ge said they fixed it. This did not happen because still nothing warm. He called the head of service engineer who either came out or called. Mind you this is after Paul insinuating we were lying about the water issue because in his words "no one else has complained and if there was an issue they'd have more complaints ". Either way he (service engineer) then told Bridget (because mgr Paul had left) that the end of the building we were on runs out of hot water the quickest. They said the only option was to switch rooms to the other side of the building. This sucked because we'd already been there two nights and was unpacked. So we moved. No issues with water in 305 and 307. Bridget was extremely helpful and apologetic. The next day we stopped by the desk to speak to newly arrived manager Paul again and advise him we weren't lying and what the service engineer said. He still denied there being an issue or the issue not being what the head of service engineer said. Smh. No apologies, no compensation for the move and inconvenience. So this property lost stars. Justice and Bridget were the best out of staff and ama
Séjour de 3 nuits en mai 2024
Réponse de Deacon le 24 mai 2024
We certainly apologize that your stay did not go as well as any of us would have hoped. We will be sure to address your concerns with the team as well as ensure we celebrate the team members that you had great interactions with.Regards!

10/10 Excellent

george

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beautiful property with spacious suites. Good breakfast. Colfax is a bit noisy but settles after 10 pm.
Séjour de 3 nuits en mai 2024
Réponse de Deacon le 22 mai 2024
Thank you for your review and for choosing us. We sincerely appreciate it.Regards!

10/10 Excellent

Adam

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a dr appt at the children's hospital. And this hotel offered a discount and was across the street. Clean safe hotel. I did not like others smoking right outside the door. I liked my stay!
Séjour de 1 nuit en mai 2024
Réponse de Deacon le 12 mai 2024
Thank you for your review and for choosing to stay wtih us. We greatly appreciate it and hope to see you again in the future.Regards!

10/10 Excellent

Amber

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, great experience, very peaceful, quiet and friendly environment.
Séjour de 2 nuits en mars 2024
Réponse de Deacon le 5 mai 2024
Thank you very much for your kind review and your review. We sincerely appreciate it and hope we have the opportunity to serve you again in the future.Regards!

8/10 Bien

Casey

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a comfortable stay with clean facilities and helpful staff. Breakfast was good and offered a good range of options. The snack area could have used a refill, and the pool was a little small as well, but other than that we enjoyed our stay!
Séjour de 2 nuits en avril 2024
Réponse de Deacon le 26 avr. 2024
Thank you for your review and for choosing to stay with us. We appreciate it. We will also be sure to get the snacks refilled ASAP.Regards!

8/10 Bien

Htut Taw

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024
Réponse de Deacon le 26 avr. 2024
Thank you for your review and for staying with us. We appreciate it.Regards!

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I was completely shocked when I pulled up and saw the surroundings of this property. Felt very unsafe parking. The hotal is gorgeous, very clean, and staff was awesome. But there are limited choices for food or other conveniences. Definitely wouldn’t walk anywhere outside the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Deacon le 26 avr. 2024
Thank you very much for your kind words and for choosing to stay with us. We greatly appreciate both and are very glad you enjoyed your stay with us. We hope to see you again in the future.Regards!

8/10 Bien

Matthew

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Location was great, Room was fine
Séjour de 2 nuits en mars 2024
Réponse de Deacon le 24 avr. 2024
Thank you for your review and for staying with us. We appreciate it.Regards!

10/10 Excellent

Jacob

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was great loved it
Séjour de 1 nuit en avril 2024
Réponse de Deacon le 20 avr. 2024
Thank you very much for your review and for choosing to stay with us. We sincerely appreciate it and hope to see you again in the future.Regards!

6/10 Satisfaisant

florangel

Séjour de 3 nuits en avril 2024
Réponse de Deacon le 3 mai 2024
Thank you for your review and for staying with us. We certainly apologize that you stay did not go as well as we would have hoped. Please contact a member of management should you want to discuss your stay in further detail.Regards!

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walking distance to hospital (reason for stay), however too close to the road - if staying here again, I would request a room on the back of the building, not facing the road. The staff is fantastic, every one of them!
Séjour de 4 nuits en mars 2024
Réponse de Deacon le 5 avr. 2024
Thank you for your review and for staying with us. We greatly appreciate your kind words and look forward to welcoming you back in the future.Regards!

10/10 Excellent

Miguel

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice only thing i missed was a roof topbto hang out on.
Séjour de 6 nuits en mars 2024
Réponse de Deacon le 2 avr. 2024
Thank you very much for your review and for staying with us. We appreciate it and agree that the only thing missing is a rooftop!Regards!

10/10 Excellent

Darlene

Séjour de 1 nuit en mars 2024
Réponse de Deacon le 17 avr. 2024
Thank you for your review and for staying with us. We appreciate it. Regards!

10/10 Excellent

Marlis

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is the best hotel in the area if you have a doctor appointment at UC Health right across the street. The hotel has a small bar and restaurant open for dinner from 5-9. There are no restaurants in the area so this is great! They also have a nice big breakfast, not that good—need better coffee—but at least it is something to start the day. Staff is nice and room is clean!
Séjour de 1 nuit en mars 2024
Réponse de Deacon le 27 mars 2024
Thank you for your review and for staying with us. We would certainly like to hear what you don't like about the breakfast other than the coffee. Unfortunately, we have very little room for change as many of our options, including coffee are brand standard.Regards!

8/10 Bien

Aminta, Colorado Springs

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is clean, room felt new, breakfast had lots of options, staff was helpful and we were comfortable. The only downside is because of its proximity to multiple hospitals there are sirens going off regularly and with our room facing Colfax it was noisy.
Séjour de 2 nuits en mars 2024
Réponse de Deacon le 19 mars 2024
Thank you for choosing us during your recent trip to the area. We sincerely appreciate it and hope we have the opportunity to serve you again in the future.Regards!

10/10 Excellent

Virginia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here is amazing. I have stayed here while my husband was at UC Health. The staff was so kind, understanding, accommodating, and flexible as I extended my stay multiple times. The location is so convenient to the UC Health campus and a very welcoming respite from long days in the hospital as a caregiver.
Séjour de 1 nuit en mars 2024
Réponse de Deacon le 18 mars 2024
Thank you very much for the glowing review and recognizing our team. We greatly appreciate it and hope we have the opportunity to host you again in the future.Regards!

10/10 Excellent

Blair

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Deacon le 18 mars 2024
Thank you for your review. We appreciate it.Regards!

10/10 Excellent

Daniel Bergstrom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was awesome
Séjour de 2 nuits en mars 2024
Réponse de Deacon le 13 mars 2024
Thank you for your review and for staying with us. We appreciate it.Regards!

10/10 Excellent

Sharon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staying at Hyatt House!! Staff are amazing! Justus is great! Rooms are great! Love the beds, pillows, & walk in showers! Love breakfast!! Love Modern Market next to the hotel!!
Séjour de 1 nuit en mars 2024
Réponse de Deacon le 7 mars 2024
Thank you very much for your review and for choosing to stay with us. We sincerely appreciate it.Regards!

10/10 Excellent

Pamela, Meeker

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property with kind knowledgeable staff. Delicious Breakfast.
Séjour de 1 nuit en février 2024
Réponse de Deacon le 4 mars 2024
Thank you for your review and kind words. We greatly appreciate you staying with us and hope to see you again in the future.Regards!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bartender was very friendly and professional.
Séjour de 2 nuits en février 2024
Réponse de Deacon le 3 mars 2024
Thank you for your review and for staying with us. We greatly appreciate you choosing us.Regards!

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Deacon le 28 févr. 2024
Thank you for your review and for choosing to stay with us. We greatly appreciate your business.Regards!

10/10 Excellent

Landi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Briggette is a gem!
Briggette at the front desk was wonderful! We didn’t realize we put our dates in incorrectly and she straightened it out for us and extended our stay. She was super kind and patient.
Séjour de 3 nuits en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you very much for your review and for choosing to stay with us. We are happy that you were taken care of and that our team member helped you enjoy your stay. We will be sure to celebrate her in an upcoming celebration.Regards!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice accommodations.
Great check in experience with front desk staff - efficient, friendly and easy. Staff is present and engaging. Room was clean, bed was comfortable. everything was nice! 2nd time staying here, I’d stay again.
Séjour de 2 nuits en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us. We greatly appreciate your comments and they will be shared with the team.Regards!

10/10 Excellent

Jerome

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Mike

Séjour de 5 nuits en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Colette

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right across the street from UCHealth, so very convenient for that. Quiet at night.
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

8/10 Bien

Heleny

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great location and service!
Séjour de 3 nuits en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

8/10 Bien

Teresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I went for our anniversary. We had a great visit, we were upgraded to a beautiful loft room. I went to the bar during the evening and had a drink and a meal and we had the free breakfast the next morning. While the food and drinks were good. The breakfast was very basic and had nothing great and at the bar and at the breakfast, and in our hotel room, almost every single glass was still dirty. Please just wash the dishes better. The staff was kind and responsive and we ultimately had a great visit.
Séjour de 1 nuit en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

6/10 Satisfaisant

Molly

Les points forts : Propreté
It was fine. The listing was not clear that the “king with den” did not have a full size couch/pull out. We had 2 adults and one child (teen), so I booked the option that seemed to have fit all 3 of us. While the teen was able to fit on the settee, she is short so other folks with older children should be aware. The front desk didn’t offer a solution but did provide me with a set of sheets after I asked.
Séjour de 1 nuit en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Zane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

8/10 Bien

Erik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

John

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Helpful & convivial: Briggitte at the desk, Kevin at the burger bar
Séjour de 1 nuit en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoy it here. It’s calm, pool is nice for kids, and the staff is chill and friendly and helpful.
Séjour de 3 nuits en février 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us. We certainly like to keep a chill environment.Regards!

10/10 Excellent

Mandarina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Place to Stay
The staff was friendly, professional and knowledgeable. Justus and Arron were courteous and helpful. In the bar, Tucker was a gem. It was a very "cheers" like atmosphere. The room was lovely and large.
Séjour de 4 nuits en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us. We greatly appreciate it and your kind comments regarding our team.Regards!

10/10 Excellent

James

Séjour de 7 nuits en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Cathie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the security of needing your card to go up to the rooms. We didn't like that we had to ask 3 times for someone to help us with the closing of the shades.
Séjour de 2 nuits en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us. We sincerely appreciate it. We do apologize that you had to wait for assistance with your shades though.Regards!

6/10 Satisfaisant

Kerri

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
I just needed a p[lace to crash before heading out early - it was comfy but the traffic was still loud at 10:30 at night - I realize this is not in the control of the hotel.....just saying. It would have been fabulous to be able to grab a cup of coffee as I was headed out the door for my morning flight. I felt like it was farther from the airport than expected
Séjour de 1 nuit en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us. We certainly apologize that you did not get the rest you needed before your flight due to the area noise. Regards!

10/10 Excellent

MARGARET

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

8/10 Bien

gail

Voyage d’affaires, Voyage en couple
Séjour de 2 nuits en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No room cleaning service
I got rashes from the swimming pool. Too much chemicals. This hotel didn’t clean my room even though i stayed for two nights. Not safe parking lot. However, the room was big and breakfast was good.
Séjour de 2 nuits en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us. We certainly apologize that you got a rash, however, we did not receive any other complaints from other guests. Are you certain that occured here at the hotel? Additionally, brand standards offer housekeeping every other night. Staying two nights, unfortunately does offer service for that length of stay. We are happy to offer daily service upon request should you choose to stay in the future though. Regards!

8/10 Bien

Sheri

Voyage en famille
Séjour de 1 nuit en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Marie, Cortez

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Steven, edwards

Séjour de 1 nuit en janvier 2024
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Richard

Séjour de 1 nuit en décembre 2023
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff where nice and helpful
Séjour de 1 nuit en décembre 2023
Réponse de Deacon le 27 févr. 2024
Thank you for your review and for staying with us.Regards!