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Avis sur SpringHill Suites by Marriott Denver Anschutz Medical Campus

3 out of 5
SpringHill Suites by Marriott Denver Anschutz Medical Campus
13400 E Colfax Ave, Aurora, CO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 510 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 311 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1000." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Lorraine Valerie Angelmarie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’d give this property a 7/10. Although it was clean, the pool was very small, the breakfast was terrible for all 4 of my days there, and it was noisy even though I was on the top floor. I liked the price and that it was close to the graduation ceremonies across the street. Unfortunately, all quality things associated with most “Marriott Hotels” were not found here.
Séjour de 2 nuits en mai 2024
Réponse de Hayden, Front Office Supervisor le 28 mai 2024
Thank you for taking the time to share your experience with us. I have shared this information with my staff so that we can work on the things you felt weren't up to Marriott standard. We hope the next time you come to town you will consider staying with us so we can show you the improvements made.

10/10 Excellent

Judy, Colo.Spgs

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
from check in to check out the staff was amazing, breakfast was great and very walkable for procedures at UC Health across the street. Very clean and rooms are amazing.
Séjour de 1 nuit en mai 2024
Réponse de Heather Etheridge le 17 mai 2024
Thank you so very much for staying with us. I am happy to hear your stay went well. Safe travels and come back soon.

10/10 Excellent

Mayela

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lo recomendaría y si volvería a hospedarme ahí
Séjour de 7 nuits en avril 2024
Réponse de Hayden - Front Office Supervisor le 14 mai 2024
Thank you for sharing this with us! We hope to serve you again when your travels bring you our way.

4/10 Médiocre

HAROLD, Basalt

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Heather Etheridge le 11 mai 2024
I’m sorry to hear your stay did not go well. We hope if you choose us again you see improvement. Safe travels.

10/10 Excellent

Tom

Voyage d’affaires, Voyage en couple
The rooms facing Colfax are somewhat noisy. Not terrible but noticeable
Séjour de 1 nuit en mai 2024
Réponse de Heather Etheridge le 9 mai 2024
I'm sorry to hear about the noise. Hope the rest of your stay went well. Safe travels.

4/10 Médiocre

Amanda

Voyage d’affaires
Les points forts : Propreté et personnel et service
This hotel was clean but I had two major issues that would prevent me staying again or recommending to others. On the second floor the traffic even at 6am was so loud it woke me up. Cars go fast and the road is right there. They were nice about moving me to the other side and the parking lot side is quieter. They said they “get a lot less complaints about the noise” on the parking lot side. The second issue was that the hot water went out during my shower and so I had to finish washing in cold water! The front desk folks just said “oh no I’ll let management know.” Otherwise the breakfast buffet was decent but light fare. Things were clean and felt cared for.
Séjour de 2 nuits en avril 2024
Réponse de Heather Etheridge le 2 mai 2024
I’m so sorry to hear you were affected by the hot water. We had a small tank go down but worked quickly to get everything returned to normal. My apologies also for the heavy traffic. With us being close to the hospitals and a major intersection it can be a bit noisy. We hope the rest of your stay went well.

10/10 Excellent

Fred

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place with exceptional staff.
Séjour de 1 nuit en avril 2024
Réponse de Heather Etheridge le 29 avr. 2024
Thank you so very much for staying with us. We are happy to hear your stay went well. Thank you for the nice comments. I will be sure to share with my team. Safe travels.

8/10 Bien

Sheree

Séjour de 1 nuit en avril 2024
Réponse de Heather Etheridge le 21 mai 2024
Thank you for staying with us. Safe travels and come back soon!

10/10 Excellent

Uma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close and beautiful surroundings
Séjour de 3 nuits en avril 2024
Réponse de Heather Etheridge le 27 avr. 2024
Thank you for staying with us. Safe travels.

8/10 Bien

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Heather Etheridge le 26 avr. 2024
Thank you for staying with us. We hope you enjoyed your stay. Safe travels and come back soon.

6/10 Satisfaisant

Becky

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathroom floor tiles were extremely slippery when wet.
Séjour de 2 nuits en avril 2024
Réponse de Heather Etheridge le 12 avr. 2024
Thank you for staying with us. I am sorry to hear the tile floor was slippery. I will have my team check. Safe travels.

6/10 Satisfaisant

Jessica

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Shower curtain and the shower wall was dirty
Séjour de 1 nuit en avril 2024
Réponse de Heather Etheridge le 4 avr. 2024
Thank you for staying with us. I am sorry to hear about the shower. I will follow up with my team to make sure we are preparing our rooms correctly for our guest. Again my apologies. We hope to see you again in the future and impress you. Safe travels.

8/10 Bien

Leah

Séjour de 1 nuit en mars 2024
Réponse de Heather Etheridge le 26 avr. 2024
Thank you for staying with us. We hope you enjoyed your stay. Safe travels and come back soon.

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff all around, and clean. Recommend for sure.
Séjour de 1 nuit en mars 2024
Réponse de Heather Etheridge le 10 mars 2024
Thank you for staying with us. We are happy you enjoyed your stay. Come back and see us soon.

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
In Denver for appointment, awesome hotel, good food, warm water
Séjour de 1 nuit en février 2024
Réponse de Heather Etheridge le 1 mars 2024
Thank you so very much for staying with us. Safe travels and come back soon.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome staffing
Séjour de 1 nuit en février 2024
Réponse de Richard Jordan le 25 févr. 2024
Dear Michael,Thank you for your kind words about the staff we really appreciate you staying with us and glad you enjoyed your stay.

10/10 Excellent

Roseanna L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing
Séjour de 3 nuits en février 2024
Réponse de Heather Etheridge le 24 févr. 2024
Thank you for staying with us. We are happy to hear you enjoyed your stay. Safe travels.

6/10 Satisfaisant

Kimberly

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I got charged for internet because "I opted into it." The hotel had free WiFi, and I have unlimited internet, so I wouldn't pay to use it. Additionally, we were only there to sleep and visit family, so I didn't use my phone much. I attempted to reach out and explain the situation, but the person who answered was extremely dismissive, indicating that it was something I chose and that nothing could be done. I even asked for the manager to call me, but it has been a month and no one has returned my call.
Séjour de 3 nuits en janvier 2024
Réponse de Heather Etheridge le 20 févr. 2024
Hello. I am sorry I did not reach out to you sooner. I was not aware. The upgraded wifi is not an automatic login. Someone staying in your room with information for room number and name would have to log into it and press I agree to the charges before it let's you utilize and login. I am unsure if maybe you had someone traveling with you. I am sorry if the clerk did not explain this correctly and I will coach them for the future. We physically do not post the charges, they come thru via the internet company and charge to the account. We just collect for them. It is unable to mispost. It has to be clicked on, information entered on the device and then click on you agree to the charges. Again my apologies. If you would like to reach out with any questions please let me know. I hope the rest of your stay went well. Safe travels and thank you for staying with us.

6/10 Satisfaisant

Jo

Les points forts : Personnel et service
Les points faibles : Propreté
Good and Bad
I wish I remembered the girls name that checked us in. She was awesome and the only thing that made the hotel enjoyable. I asked for a local pizza and she recommended an amazing restaurant. My daughter and I checked in, went to dinner, played in the pool and showered. We got ready to put on a movie on the internet TV. Pulled back the comforter and the sheets were filthy!! So gross. I called down and the same girl that checked us in brought us new keys to the room across the hall. The pool was miserable cold. It is very small…they used creative photoshop in the add. The shower is weird. You almost need instruction to operate it. These odd handle things shot out freezing water. It was just odd. The room had lack of outlets..I didn’t get it. Bring an extension cord. The location is awesome to the hospital and HWY.
Séjour de 1 nuit en février 2024
Réponse de Richard Jordan le 18 févr. 2024
Jo,Very sorry to hear that you did not fully enjoy your stay. We will take these notes and use them to improve service going forward. Thank you and we hope to see you again soon!

10/10 Excellent

Danica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice front desk clerk checked me in. Quick and painless especially since I had prepaid. Will stay here again. Area seems safe. Near Children’s Hospital.
Séjour de 1 nuit en février 2024
Réponse de Heather Etheridge le 16 févr. 2024
Thank you so much for staying with us. Safe travels and come back soon! Thank you for the great feedback. I will make sure to share with my team.

10/10 Excellent

Farhood

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean and upto date
Séjour de 1 nuit en février 2024
Réponse de Heather Etheridge le 13 févr. 2024
Thank you for staying with us. Safe travels and come back soon.

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel for fair price . Very nice staff and room
Séjour de 1 nuit en février 2024
Réponse de Heather Etheridge le 11 févr. 2024
Thank you for staying with us. Safe travels and come back soon.

10/10 Excellent

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Heather Etheridge le 11 févr. 2024
Thank you so much for staying with us. We are happy your stay went well.

10/10 Excellent

Isaac

Séjour de 1 nuit en février 2024
Réponse de Heather Etheridge le 29 mars 2024
Thank you for staying with us. Safe travels.

8/10 Bien

Aminta, Colorado Springs

Séjour de 2 nuits en février 2024
Réponse de Heather Etheridge le 7 févr. 2024
Thank you so very much for staying with us. Safe travels and come back soon.

6/10 Satisfaisant

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
My stay at Springhill Suites
The website stated they had an in-house restaurant, they did not. The pillows were so soft they flattened out 2 minutes after your head laid on them, not a good thing. The bed was firm, so it was ok, it was difficult to figure out the shower, I had to be shown by staff, I have never seen a shower like this before, there was something that you had to pull down on, on the underside of the tub faucet. I lifted the phone beside the bed and discovered chocolate melted to the underside of the telephone. Other than that, the hotel was clean. The staff was friendly and helpful. You have to enter the hotel from the back side which is not marked with the name of the hotel only the number 13400, so that was interesting. It was, however, close to the Anschutz Medical Campus.
Séjour de 2 nuits en janvier 2024
Réponse de Heather Etheridge le 5 févr. 2024
Thank you for staying with us. However Springhill Suites does not advertise nor do we have a restaurant on property. We offer a free complimentary breakfast. However there are lots of restaurants in the area. We are not a full service hotel. I am happy to hear the staff was wonderful though. Safe travels and come back soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Heather Etheridge le 6 févr. 2024
Thank you for staying with us. We are happy to hear your stay went well. Safe travels.

10/10 Excellent

Anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like it was close to the children's hospital
Séjour de 1 nuit en janvier 2024
Réponse de Richard Jordan le 1 févr. 2024
Anna,Thank you for your positive remarks. We hope to see you again soon!

8/10 Bien

Mark

Voyage en famille
Les points forts : Propreté et personnel et service
Nice room. Tub did not drain so only one shower possible. Probably due to ice block in drain in below zero temps outside. Would stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Richard Jordan le 27 janv. 2024
Mark,Thank you for the kind remarks. We apologize about the shower, we had negative degree temperature for 3 days and it caused some freezing. We hope this won't happen again any time soon!

10/10 Excellent

Chris

Séjour de 3 nuits en janvier 2024
Réponse de Heather Etheridge le 11 févr. 2024
Thank you for staying with us. Safe travels.

6/10 Satisfaisant

Brandi

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I needed a blow dryer and there was not one in our room. I was told aince they were sold out of rooms, they didnt have one they could get for me. I expect more from Marriott.
Séjour de 1 nuit en janvier 2024
Réponse de Heather Etheridge le 20 janv. 2024
Thank you for staying with us. I am sorry we were out of blow dryers. We have orders some more to add to the rooms. This should correct for the future. Safe travels and come back soon.

8/10 Bien

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay, but sometimes no hot water
The hotel is very clean, new and nice for my family of 4. Sometimes there was no hot water for the shower though. The shower had a lever to turn on the water, a knob to turn the temperature and a pull down on the tub spout to change from tub to shower. Many adjustments to the temperature wouldn't give us hot water. What did work was to completely turn off the water, wait a few seconds and try again.
Séjour de 3 nuits en janvier 2024
Réponse de Heather Etheridge le 18 janv. 2024
Thank you for staying with us. With the cold weather it can affect the hot water. My appoligies. We are glad to hear the rest of the stay went well and the hot water returned. Safe travels.

8/10 Bien

Cynthia Manriquez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Richard Jordan le 14 janv. 2024
Dear Cynthia,Thank you for staying with us, we hope you had a great stay!

10/10 Excellent

Amber

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Heather Etheridge le 13 janv. 2024
Thank you for staying with us. Safe travels and come back soon.

8/10 Bien

Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Heather Etheridge le 12 janv. 2024
Thank you for staying with us. Safe travels and come back soon.

6/10 Satisfaisant

Roger

Séjour de 3 nuits en janvier 2024
Réponse de Richard Jordan le 27 janv. 2024
Roger,Thank you for your review. Is there anything we could have done better for your stay?

10/10 Excellent

Cheryl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Springhill Suites was easy to find, with free on site parking. Desk staff were friendly & helpful. Room was clean & comfortable. Shuttle service to Anschutz Medical Center available.
Séjour de 1 nuit en janvier 2024
Réponse de Heather Etheridge le 12 janv. 2024
Thank you for staying with us. Safe travels and we hope to see you again.

10/10 Excellent

Jalyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Heather Etheridge le 12 janv. 2024
Thank you for staying with us. We hope you come see us again. Safe travels.

10/10 Excellent

Carolina

Séjour de 3 nuits en décembre 2023
Réponse de Heather Etheridge le 5 janv. 2024
Thank you so much for staying with us. We are happy to hear your stay went well. Safe travels and come visit us soon.

10/10 Excellent

Tracy, Agoura

Séjour de 4 nuits en décembre 2023
Réponse de Richard Jordan le 27 janv. 2024
Tracy,Thank you for the review of your most recent stay we really appreciate it and happy you enjoyed it.

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Heather Etheridge le 31 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay! We are excited to hear all went well. We are working hard as a team to provide the best service we can. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bobbie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Surprisingly beautiful and cozy hotel for the $$
I was surprised at the condition of the hotel. I halfway expected it to be awful. It was the opposite. The rooms were cozy. The lobby was beautiful. The only thing about this hotel I didn't fully enjoy was the bed. But everyone has different bed preferences. It was in great shape just not my sleeping preference.
Séjour de 2 nuits en décembre 2023
Réponse de Heather Etheridge le 28 déc. 2023
Thank you so very much for staying with us. We are happy to hear you enjoyed your stay. We pride ourself on our hospitality and are excited you noticed. Safe travels and please come back and see us soon.

6/10 Satisfaisant

N

Voyage en famille avec de jeunes enfants
The toaster was broken and the breakfast was horrible
Séjour de 1 nuit en décembre 2023
Réponse de Richard Jordan le 26 déc. 2023
N,Thank you for your response. May I ask why the breakfast was horrible and what we can do to improve that going forward?

10/10 Excellent

Aminta, Colorado Springs

Séjour de 2 nuits en décembre 2023
Réponse de Heather Etheridge le 22 déc. 2023
Thank you for staying with us. We are glad to hear you enjoyed your stay. Safe travels and come back soon.

8/10 Bien

Ronald

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Heather Etheridge le 17 déc. 2023
Thank you for staying with us. We are happy to hear you enjoyed your stay. Safe travels and happy holidays.

10/10 Excellent

Nona, Grand Junction

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Heather Etheridge le 15 déc. 2023
Thank you for staying with us. Safe travels and Happy Holidays.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Arrived at hotel and they didn’t have a double queen room as I had booked. Tried to tell me to call Expedia to get my money back and were going to charge me for a room. Finally got an upgrade at no cost.
Séjour de 1 nuit en décembre 2023
Réponse de Heather Etheridge le 11 déc. 2023
Hello. Please send me an email with your name on reservation so I can research. We always honor what is booked and I want to follow up with my staff to make sure this is occurring. Safe travels.

8/10 Bien

Maria Fernanda

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Liked the unique room layout and easy access to UC campus. Room was little dirty though as I noticed scuff marks on the floor and some grime on the sink. The staff was fantastic.
Séjour de 1 nuit en novembre 2023
Réponse de Heather Etheridge le 8 déc. 2023
Thank you for staying with us and letting us know how it went. We are working hard to improve and if you choose us again hopefully you will see an improvement.

10/10 Excellent

Nixon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent stay if you are visiting University of Colorado
Séjour de 3 nuits en novembre 2023
Réponse de Heather Etheridge le 8 déc. 2023
Thank you for staying with us. Safe travels and come back soon.

10/10 Excellent

Marir

Voyage en famille, Voyage d’affaires
It was good
Séjour de 1 nuit en novembre 2023
Réponse de Heather Etheridge le 4 déc. 2023
Thank you for staying with us. Safe travels and Happy Holiday.