Hall

Avis sur The Henry Hotel, Autograph Collection

4 out of 5
The Henry Hotel, Autograph Collection
300 Town Center Dr, Dearborn, MI

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 561 avis sur 839." "
Note des voyageurs de 8 (Bien), d’après 178 avis sur 839." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 839." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 839." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 839." "

9,4/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Cédric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2018
Réponse de Murad R le 9 juin 2018
Good Evening, Thank you for your kind rating. I am happy to see you enjoyed your visit, and we hope to see you again soon! Warm Regards, Murad Rashdan Assistant Front Office Manager murad.rashdan@behenry.com

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shout out to Adam at the front desk! He made our stay spectacular
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Ann,Our amazing staff works hard to ensure all our guests feel welcome, and Adam will be proud you appreciated his exceptional service. Please come see us again soon at The Henry, Autograph Collection.

10/10 Excellent

Deanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a very nice hotel. Everything was great.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Deanna,Thank you for taking the time to leave us your outstanding review of The Henry, Autograph Collection. We are pleased to hear about your comfortable stay with us. We look forward to seeing you again in the near future.

8/10 Bien

Alicemarie

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Henry is an amazing hotel to stay in. It is a safe hotel, and it has a very high standard of quality. The surrounding area is a little desolate. There is nothing conveniently in walking distance.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Alicemarie,Your positive rating of The Henry, Autograph Collection is much appreciated! Although our location wasn't what you expected, we're glad you enjoyed our secure atmosphere and upscale property. Thank you for choosing to stay with us and we hope you'll return.

10/10 Excellent

kathy, North Vernon

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
World class doorman Marty made the trip memorable. Would highly recommend others to stay.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Kathy,We're delighted to hear about your recent experience with us, and we're so pleased you recommend us to your fellow travelers! It's great to know Marty's exceptional hospitality helped make your trip a memorable one, and we'll be sure to share your compliments with him. Thank you for taking the time to leave a review, and we look forward to welcoming you back to The Henry, Autograph Collection soon!

10/10 Excellent

Shadin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service! Beautiful hotel.
Séjour de 1 nuit en mars 2024
Réponse de Sharon le 4 mars 2024
Thank you so much for your kind words. I'm glad you enjoyed your stay. When your travels bring you back to the Dearborn area, we hope you choose to stay with us again!

10/10 Excellent

Gregory

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent stay. Your doorman was outstanding. Tell him to keep dancing.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Gregory,Thank you for your excellent review! We're delighted you had a wonderful stay and that our doorman's unique energy and enthusiasm added to your experience. We'll surely pass along your kind words, and it would be a pleasure to welcome you back to The Henry Autograph Collection for another outstanding visit!

8/10 Bien

Elizabeth

Les points forts : Équipements
We loved the property and our room was very nice. The artwork was exquisite. Unfortunately they were short of staff for the valet, bellhop and the restaurant. Our waiter rushed us through our whole meal and continue to complain that they were short of staff. I would also recommend staggering the hours for the pool and hot tub for children. Staying at a five star hotel. It is important to be able to enjoy and relax in the spy area without continuously being interrupted by children in the hot tub. It was a little disappointing for the price we paid to stay for one night.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 11 janv. 2024
Dear Elizabeth,It was a privilege to host you at The Henry, Autograph Collection. It's wonderful to hear you loved our accommodations and beautiful artwork. We are always open to suggestions and will consider your insightful comments about our pool and our restaurant, TRIA. We'll work diligently to serve our guests and hope to welcome you back soon.

10/10 Excellent

Rayshaunda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

samir, Pittsford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

Casey, Leander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Carter

Séjour de 1 nuit en décembre 2023
Réponse de Sharon le 4 mars 2024
I am so glad you enjoyed your stay and the great hospitality that The Henry Autograph Collection is known for. Hopefully, if you return to the Dearborn area, you will choose to stay with us again.

8/10 Bien

Aruna

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very clean and neat. Restaurant was very accommodating. Food was great too!
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 18 nov. 2023
Dear Joshua,It was a pleasure hosting you at The Henry, Autograph Collection! We're glad our clean room and tasty food impressed you, and we look forward to your next visit.

10/10 Excellent

Jacqueline

Séjour de 3 nuits en novembre 2023

10/10 Excellent

scott

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible!
I travel often and have stayed in to many hotels to remember. But this one has to be in the top 1 percent of excellence. Extremely clean and well maintained, even to my standards as I pay attention to details. I mean, the floors were clean and shiny even in the tight of a corner. I would highly recommend this hotel.
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 17 nov. 2023
Dear Scott,We are beyond excited to hear what a wonderful stay you had at The Henry, Autograph Collection. We know how important cleanliness always is, but even now, more than ever, we take extra measures to make sure all of our guests know their comfort is our priority. After that, we make sure you can sit back and relax. Thank you for taking the time to let us know how much you appreciate the efforts of our team. We look forward to having you stay with us again the next time you are in our area.

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Ali

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Sharon Hodder le 28 oct. 2023
Thank you so much for staying with us at The Henry Autograph Collection. I'm glad you enjoyed your stay.

8/10 Bien

Bryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It'll do in Dearborn.
2-night stay for a business conference. Staff was friendly and professional, food was very good, and rooms were large and comfortable. A solid choice for business needs in Dearborn.
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 17 sept. 2023
Thank you for taking the time to share your thoughts with us. We are glad that you appreciated our team, food, and accommodations. It is wonderful to know you found us to be suited for business needs in Dearborn. It was a pleasure to have you as a guest, and we look forward to your next business trip with us.

8/10 Bien

matthew

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Heidi

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Beautiful hotel. The customer service was poor. I had booked a King bed, my reservation said a King bed, and when I asked about it, I was basically told that I would have to take it up with expedia (who I had booked through). When I called expedia, they too had me as a reservation for a King bed. Instead I was in a room with 2 double beds for a romantic evening away.... it was the worst hotel experience, because the hotel didn't seem to care that I had booked a different room.
Séjour de 2 nuits en août 2023
Réponse de General Manager le 1 sept. 2023
Dear Heidi,While we are honored you chose to join us for your getaway, we are sorry to know you had such a disappointing experience due to the room not meeting your expectations. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. Thank you for your feedback, and we wish you all the best.

6/10 Satisfaisant

Lillian

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Everything was wonderful except the Check In experience. It was not so welcoming.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 14 août 2023
Dear Lillian,We're pleased to hear you had a generally wonderful experience during your stay. However, we're sorry your check-in experience did not meet your expectations. Your feedback is valuable to us, and we'll use your comments to improve our check-in process and ensure all guests feel warmly welcomed from the moment they arrive. We appreciate your input and hope to have the chance to provide you with an even better stay in the future.

6/10 Satisfaisant

Jennifer

Voyage en famille
Les points forts : Propreté et personnel et service
One night stay with family for a funeral.
Arrived at 10 pm, the air conditioning in room didn’t work, since it was so late and by time I realized it wasn’t cooling off O just stayed in that room. Didn’t sleep well and was very hot in room when showered. The room was dark despite the lamps on. Hard to see to read even with glasses on.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 17 juil. 2023
Dear Jennifer,Thank you so much for taking the time to leave us your feedback, and we apologize for any issues with the A/C. Please know that our team is always available to help you find more suitable accommodations during your visit, should they be available. Please consider joining us again soon.

10/10 Excellent

Bill

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was excellent and we enjoyed our stay at the end of a frantic conference week. The property has amazing artwork throughout, a fantastic dining room, well laid out rooms and modern bathrooms. The property is a very short drive to the Ford complex as we were keen to visit the museum and do a factory tour.
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 23 juin 2023
Dear Bill,We're delighted you enjoyed your stay at The Henry, Autograph Collection! It's great to know that our beautiful property, comfortable rooms, and close proximity to the Ford complex helped make your visit memorable. The next time you're in town, please come see us again.

4/10 Médiocre

Safira

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Why is housekeeping knocking on our door at 9 am???? I might expect this at a one star hotel but not at one of this quality. We were at a wedding at this hotel so went to bed fairly sleep only to be rudely awakened by the housekeeping staff. Awful!
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 12 juin 2023
Dear Safira,Thank you for notifying us of your stay. We sincerely apologize for any inconvenience caused by the knock at your door. We appreciate you bringing this to our attention, and your feedback will be discussed internally as we continually strive to improve our guests' experiences. Our team hopes you had a safe trip home, and we wish you well.

8/10 Bien

Maria T

Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Mohamad

Séjour de 4 nuits en juin 2023

10/10 Excellent

INAS

Séjour de 3 nuits en mai 2023

8/10 Bien

Patricia, Boca Raton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023

10/10 Excellent

Lawrence, bay city

Séjour de 2 nuits en mai 2023

10/10 Excellent

Brooke

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy parking with a short walk. Luxurious feel upon entrance. Staff was nice. Ascetically beautiful with plentiful art work not only in the lobby, but hallways leading up to rooms. Room was decently clean. only complaint is that the shower tile grout looked a bit grimy. Favorite feature along with art, was the very nice restaurant/bar that stays open late on weekends.
Séjour de 1 nuit en avril 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stephanie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
friendly staff, great for families :)
Séjour de 2 nuits en avril 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ashok

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds were terrific. We slept in each morning because they were terrific!
Séjour de 3 nuits en avril 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Wilbert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Day Getaway
My Stay was Great.
Séjour de 1 nuit en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tiffany

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was such a beautiful hotel. Everyone was so kind. BREKFAST was amazing!
Séjour de 1 nuit en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Happy to hear you liked the breakfast. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brett

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was absolutely perfect. The attention to even small details was impressive.
Séjour de 2 nuits en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ahmad, Kissimmee

Nice clean everything is perfect
Séjour de 3 nuits en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Horrible

Elizabeth

Séjour de 2 nuits en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear GuestI recognize your time is valuable and appreciate the feedback you have provided regarding your recent stay at THE HENRY Hotel.Receiving friendly and attentive service from our staff sets the tone for a great stay, if this was not your experience, and I sincerely apologize for failing to meet your expectations. I hope when travel brings you back to the Detroit area you will once again choose to stay with us. Thank you again.

10/10 Excellent

Chelsy

Séjour de 2 nuits en mars 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Max William

Séjour de 1 nuit en février 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Shannon, Grand Blanc

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean.
Séjour de 1 nuit en février 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Chantel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice upscale feel...friendly staff and very nice pool area...would definitely stay again
Séjour de 1 nuit en février 2023
Réponse de Jennifer le 21 avr. 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for your loyalty and the time you took to fill out our survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tammy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel. Above and beyond service. STAY
Beautiful property. Everyone went above and beyond to make us feel welcome. The Valet Marty was fantastic as was the bartenders. Melissa and Dean. They all treated us like friends and welcome guests.
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Wesley

Séjour de 2 nuits en janvier 2023

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for my needs. Wish I was there more to avail myself to the pool and other amenities.

10/10 Excellent

KELLY

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Friendly staff, great atmosphere. Would stay again!

10/10 Excellent

Raul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything just perfect.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2023