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Avis sur First Group The Palace All-Suite

4 out of 5
First Group The Palace All-Suite
211 Marine Parade, Durban, KwaZulu-Natal

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 45 avis sur 112." "
Note des voyageurs de 8 (Bien), d’après 42 avis sur 112." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 112." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 112." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 112." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

jean paul

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hôtel très bien situé.
Très bon accueil, chambre relativement petite, hôtel très bien situé. Seule contrariété il manquait les serviettes et il a fallu attendre 3 heures pour les avoir après 3 rappels. On a fini par descendre à la réception...
Séjour de 1 nuit en novembre 2017
Merci pour vos commentaires et je vous assure que les questions soulevées seront traitées

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank you for taking the time to tell us about your experience. We look forward to welcoming you back.

10/10 Excellent

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place by the beach.
The hotel is right on the beach with excellent access to it and a great view. The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away. But, if you want a hopping place, it’s that. VERY helpful people who went out of their way to make sure our stay went well.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Patrick

Séjour de 1 nuit en décembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good location by the golden mile beach
good location just by the beach and room has great view of beach to watch sunrise
Séjour de 2 nuits en juin 2023

10/10 Excellent

Thapelo

Séjour de 2 nuits en juin 2023

10/10 Excellent

Derek

Séjour de 1 nuit en mars 2023
Réponse de Nomthandazo le 25 avr. 2023
Thank you so much for your rating Mr. Derek

10/10 Excellent

Khanyo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Palace Team le 7 févr. 2023
Hi Khanyo,Thank you for your rating. It is greatly appreciated.

10/10 Excellent

Errol

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were in Durban for a junior tennis competition. So there were a few of us staying at the hotel. I had read the reviews about staff friendliness; but I suspected that they might be slightly untrue, given that the reviews were always so good. Oh my god - the staff are amazing. I have stayed in some of the best hotels in the world - and the friendliness and helpfulness of the staff is just as fantastic. Yes - sure - there are more presentable parts of the beach further north up the coast - that is probably true - however, this area is just fine. Much more exciting. Much more in touch with the locals. And the hotel could not get closer to the beach. In fact - I think it is the closest hotel to the beach, in the whole of Durban. And all the rooms have sea views. And because the hotel literally looks onto the promenade - if you love watching people, you will not get bored at looking out of your window for hours on end watching the activity below. On top of it all - great restaurant and room service in house. Plus some more places to eat just minutes away. And having a full kitchen in the room is also a massive bonus. We can't wait to go back in a few months time.
Séjour de 14 nuits en janvier 2023

10/10 Excellent

KERRI

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Kubashnie

Séjour de 1 nuit en mai 2022
Réponse de Palace Team le 4 juin 2022
Hi Kubashnie, Thank you for the review. Glad you had an amazing time. Palace Team

10/10 Excellent

Theo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2022
Réponse de Palace Team le 16 avr. 2022
Good Day Theo, We are delighted to get your feedback and are greatful you had a pleasant stay.

10/10 Excellent

Edson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was very friendly and my apartment was very clean. The staff is very professional
Séjour de 1 nuit en février 2022
Réponse de Nomthandazo le 8 mars 2022
Good day Edson, Thank you for taking your time to write us feedback. We hope to see you again in the near future!

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although the facilities and the room are great, it is the staff that made our stay. Nothing was ever too much and always eager to assist. Friendly and knowledgeable, have already recommended to my daughter who is visiting Durban in a month’s time.
Séjour de 5 nuits en janvier 2022
Réponse de Nomthandazo. le 8 mars 2022
Good day Gary, Thank you for taking time to write us feedback. We value your feedback and we hope to see you again in the near future!

8/10 Bien

Alpheus

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Great place with great views
The hotel is nice and clean but the rooms are a little small. TV was intermittent.
Séjour de 3 nuits en janvier 2022
Réponse de Nomthandazo le 8 mars 2022
Good day Alpheus, We highly appreciate your feedback. We hope to see you again in the near future!

2/10 Horrible

Marina

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The images online are deceiving. This property is deteriorating. Very very old and outdated. Not worth it considering that one can stay at a better hotel in a different area at about the same price!
Séjour de 2 nuits en janvier 2022
Réponse de Palace Team le 16 avr. 2022
Hi Marina, Thank you for taking the time out to respond to our notification. Your feedback is valued and we appreciate it. We will look into your suggestions. Kind Regards

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Not worth the price
Hygiene standards were pathetic. The rooms had a damp smell.
Séjour de 1 nuit en janvier 2022
Réponse de Miguel le 18 janv. 2022
Many thanks for your comments. we will endeavour to look at this and rectify as this is not our usual standard. please could you send me your contact number or alternatively contact the Hotel and ask for th General Manager, Miguel. i would love to rectify. Kind Regards,

6/10 Satisfaisant

Mahomed Yusuf Hassim

Séjour de 1 nuit en septembre 2021

10/10 Excellent

Fatima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Séjour de 3 nuits en août 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not too thrilled
The room and staff itself were great however, as daily cleaning service was not provided due to covid, we had to request for cleaning service at the start of our stay. In total I must have asked about 7 times for room cleaning, and when I called reception to find out why my room was not made up, they informed me that my room was not on the list despite me asking for cleaning over 5 times. Apart from that, when I called reception, 3 different people gave me 3 different times for when room cleaning commences. Wi-Fi did not work in my room for the duration of my stay. As the booking website classified The Palace as self-catering, I brought along my own food, however my room did not have a microwave and I had to go down to the hotel kitchen each time to warm my food-before 7pm as the kitchen closed at that time. I was not happy
Séjour de 4 nuits en août 2021

10/10 Excellent

Santhana

Séjour de 1 nuit en juillet 2021

6/10 Satisfaisant

AB

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Thina

Séjour de 1 nuit en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not the best stay
There wasnt enough parking and the door to the apartment wasnt easy to lock.i also had issue with my breakfast as my booking was done with breakfast but i had to go to the reception twice for them to give me access to breakfast as it was not reflecting on the hotels system.
Séjour de 1 nuit en mai 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unknown delight
This location is one of the unknown gems on the Durban coastline. Boasting a 4 star rating they live up to the hype. The staff are extremely friendly, the units are clean and have an amazing view. Their in house restaurant are efficient and an excuse to stay in. Definitely recommended
Séjour de 1 nuit en mars 2021
Réponse de Palace Team. le 5 avr. 2021
Thank you for your feedback. We are glad you enjoyed your stay, we look forward to hosting you and your family in the near future. Palace Team.

8/10 Bien

Fiona

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en mars 2021

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good experience and will visit again
I think the bathroom could do with improvement by having a new toilet seat fitted and the towel rail could be better placed as it is in the way whilst showering. Maybe a smart TV with Netflix would be a nice improvement to the room as well. However all in all it was a good experience because the staff are so friendly and welcoming and I’ll definitely stay at the Palace again.
Séjour de 3 nuits en mars 2021
Réponse de Palace Team. le 5 avr. 2021
Thank you for the constructive feedback. We will definitely look into the above mentioned, We look forward to hosting you in the near future.

8/10 Bien

Firoze

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en février 2021

10/10 Excellent

Jowairiyya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay :)
it was a truly amazing stay, everyone was so kind from the beginning till the end of the stay. we ended up going fishing and the restaurant allowed us to keep our fish in the freezer till it was time for us to leave. when we asked for the room to be cleaned / towels to be changed everything was done on spot. the thing that made us the most comfortable is the fact that we felt safe during the whole stay , with this whole covid-19 story , there was senatiser available throughout the hotel. thank yous so much for making us feel at home. we miss it already.
Séjour de 7 nuits en février 2021
Réponse de Palace Team. le 5 avr. 2021
Thank you for your positive feedback. We greatly appreciate it and it is well received. We look forward to hosting you and your family in the near future. Palace Team.

8/10 Bien

Mohamed

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2020

4/10 Médiocre

naeema

Les points forts : Propreté
Séjour de 7 nuits en novembre 2020

6/10 Satisfaisant

Preggy

Voyage en groupe
Very average experience
Séjour de 4 nuits en novembre 2020

10/10 Excellent

Sho

Séjour de 1 nuit en octobre 2020

6/10 Satisfaisant

Asad

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
The place was clean and decent, however we had to make numerous calls to reception to sort out a whole lot of issues which included cleaning of the rooms that was decided on check in, fixing of the air conditioner, toilet leaks, noisy neighbors etc. Overall it was a disappointing experience.
Séjour de 5 nuits en septembre 2020

2/10 Horrible

Dawn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Renovations
Cleanliness, zero. No cleaning happened during my week stay due to Covid apparently. That place is more of a backpackers than anything. Renovations. Renovations Renovations
Séjour de 5 nuits en septembre 2020

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly.
Séjour de 3 nuits en février 2020
Réponse de Shamini le 26 févr. 2020
Thank you for your feedback and we apologize for the poor experience you had. I assure you that these issues have been addressed accordingly to ensure improvement.

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff were great and very helpful and the location was good however the hotel needs updating and has cleanliness issues. The windows in our room were filthy which kind of takes away from the ocean view. We saw cockroaches in the hotel but not in our room luckily. The shower was terrible, the shower head either sprayed too far and soaked the bathroom or if you tilted it it would fall on your head. The grip mat in the bath was also dirty and there was a clothes line type thing in the shower that was moody/mildewy. The bathroom sink was also clogged and drained very slowly.
Séjour de 3 nuits en février 2020
Réponse de Shamini le 26 févr. 2020
Thank you for your feedback and we apologize for the poor experience you had. I assure you that these issues have been addressed accordingly to ensure improvement.

8/10 Bien

Rono, Los Angeles

Voyage en couple
Les points forts : Personnel et service et équipements
I loved the location and view from our room. The hotel gets a few things right but the rooms are needing a refresh. Feels old and grubby. Staff is lovely and attentive. Parking onsite is super inexpensive. Food at hotel restaurant is decent as well.
Séjour de 4 nuits en janvier 2020
Réponse de Shamini le 29 janv. 2020
Thank you for your feedback and we are glad that you enjoyed your experience.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super friendly the entire time, early check in possible without extra charges, room maybe a bit smallish but spectacular view, nice restaurant/spa in the building, walkable to the beach and malls
Séjour de 2 nuits en novembre 2019
Réponse de Shamini Pather le 5 déc. 2019
Thank you for the feedback and we are so glad that you enjoyed your experience.

10/10 Excellent

Pumla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de Shamini le 20 nov. 2019
Thank you for your feedback. We are so glad that you enjoyed your experience.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Shamini Pather le 22 oct. 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.

8/10 Bien

ALICIA E

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Descanso cerca de la playa
Muy buena experiencia
Séjour de 7 nuits en septembre 2019
Réponse de Shamini Pather le 26 sept. 2019
Thank you for your feedback and we are so glad that you enjoyed your stay with us.

8/10 Bien

Thabo

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
It was amazing. We only had an issue with a window... It was a bit loose and the wind blowing was making some noise
Séjour de 3 nuits en septembre 2019
Réponse de Shamini Pather le 26 sept. 2019
Thank you for your feedback . We are so glad that you enjoyed your experience with us.

8/10 Bien

JACK, NY

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I like its proximity to the beach and fast food spots. The staff could use some energy, communication and organizational skills.
Séjour de 8 nuits en août 2019
Réponse de Shamini Pather le 6 sept. 2019
Thank you for your feedback. I will address this with the staff to ensure improvement.

10/10 Excellent

Nadeem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Nicely done up,Good location.
Séjour de 1 nuit en août 2019
Réponse de Shamini Pather le 26 août 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2019
Réponse de Shamini le 21 août 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.

10/10 Excellent

Khalil Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2019
Réponse de Shamini Pather le 8 juil. 2019
Thank you for your feedback. We are so glad that you enjoyed your stay with us and we look forward to always welcoming you back.

10/10 Excellent

Khalil Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 5 nuits en juin 2019
Réponse de Shamini Pather le 4 juil. 2019
Thank you for your feedback and we are so glad that you enjoyed your experience with us.