Dear Faruk, Thank you kindly for your review, it has been a pleasure to read that you had a satisfying time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Service

Dear Barry, thank you kindly for your feedback, kindly let me ensure you how sorry we are about the inconveniences you have experienced. As you have been informed, we had a technical issue which caused us to be unable to sell the room you had booked. We had no opportunity but to organise a fitting solution by transfering you to a different hotel upon our costs.Still be do understand the anger that comes with the inconveniences and we are seeking your kindest excuses regarding this matter. We hope that we may have the chance to make it up to you some day! Sincerely, Marius Sauter Assistant General Manager

Dear Fadi, Thank you kindly for your great review, it has been a pleasure to read that you had a satisfying time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Service

Dear Maria, Thank you kindly for your fantastic review, it has been a pleasure to read that you had an amazing time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Service

Dear Le-Anne, Thank you kindly for your great review, it has been a pleasure to read that you had a satisfying time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Service

Dear Marelvis, thank you kindly for reviewing even though we have no idea how you actually found yourself in the position to do so. It is a shame indeed that it is possible for someone who has never actually visit a place to leave such a bad comment and impact our businesses which usually are very highly appreciated and recommended by our guest which have actually been staying with us. It is not on us to do your reservations neither to cancel them 24 hours prior your arrival, that is the one responsibility that was laying with you but your review of course is highly appreciated. Best regards, M. Sauter Assistant General Manager

Dear Nathan, thank you kindly for your review and your construcitve critics regarding the accessability of our property. We are sorry to hear that you obviously have been facing some issues with that. In order to maintain constant growth and focus on our guests needs, Id love to further discuss this matter with you and listen to what you would have appreciated. We kindly wish the very best and would be happy to see you here again some day soon! Sincerely, Hendrik Sauter Guest Relations

Dear Muhammad,Thank you kindly for your fantastic review, it has been a pleasure to read that you had an amazing time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Relations

Dear Stuart,Thank you kindly for your fantastic review, it has been a pleasure to read that you had an amazing time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Relations

Dear Guest, Thank you kindly for your fantastic review, it has been a pleasure to read that you had an amazing time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Relations

Lieber Robert, vielen Dank, für Ihre tolle Bewertung, wir finden es großartig, dass Sie ihre Zeit bei uns genießen konnten und einen tollen Aufenthalt in unserem Hotel hatten. Herzlich wünschen wir Ihnen alles Gute und würden uns freuen, Sie bald wieder als herzlich willkommenen Gast bei uns begrüßen zu dürfen!Viele Grüße, Hendrik Sauter Guest Relations

Dear Chia Wen, Thank you kindly for your fantastic review, it has been a pleasure to read that you had an amazing time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Relations

Dear Jaya, Thank you kindly for your great review, it has been a pleasure to read that you had a satisfying time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Relations

Dear Larry,thank you kindly for sharing your Feedback with us, we are happy to see you had an enjoyable time staying with us. It has been a pleasure having you here as our valued Guest and we would be happy if this pleasure would be ours again soon! Best regards, Hendrik Sauter Guest Relations

Dear Chloe,what a fantastic review of yours regarding the time you spent staying with us, we are thankful you invested the time to share these great impressions with us! It has been a pleasure to us to be able to welcome you here at our hotel in Duesseldorf and we would be pleased to be able to do so again.Our Team is wishing the very best and we are looking forward to having you staying with us again!Sincerely, Hendrik Sauter Guest Relations

Dear Mahesh,thank you kindly for this amazing review of yours, it has been a great pleasure to us to read that you had a fantastic time staying with us! We are happy you left us a a satisfied and well rested Guest of ours. We’re wishing the very best and would be happy if the pleasure would be again ours to be able to welcome you back here again soon! Sincerely, Hendrik Sauter Guest Relations

Dear Jane, Thank you kindly for your amazing review, it has been a pleasure to read that you had a fantastic time staying with us and an enjoyable stay! We’re wishing the very best and would be happy if the pleasure would be again ours to be able to welcome you back here again soon! Sincerely, Hendrik Sauter Guest Relations

Dear Graham , what a fantastic review of yours regarding the time you spent staying with us, we are thankful you invested the time to share these great impressions with us! It has been a pleasure to us to be able to welcome you here at our hotel in Duesseldorf and we would be pleased to be able to do so again.Our Team is wishing the very best and we are looking forward to having you staying with us again!Sincerely, Marius Sauter Assistant General Manager

Dear David,We are disappointed that you did not seem to enjoy your stay with us to the very fullest. Please let us know how the rather negative review occurred so that we can address the feedback to the relevant parties and improve ourselfs. We would be delighted if we could welcome you again as our guest.kind greetings Mischa VehlowFront Office Supervisor

Dear Ryan , what a fantastic review of yours regarding the time you spent staying with us, we are thankful you invested the time to share these great impressions with us! It has been a pleasure to us to be able to welcome you here at our hotel in Duesseldorf and we would be pleased to be able to do so again.Our Team is wishing the very best and we are looking forward to having you staying with us again!Sincerely, Marius Sauter Assistant General Manager

Dear Nick,thank you kindly for this amazing review of yours, it has been a great pleasure to us to read that you had a fantastic time staying with us! We are happy you left us a a satisfied and well rested Guest of ours. We’re wishing the very best and would be happy if the pleasure would be again ours to be able to welcome you back here again soon! Sincerely, Hendrik Sauter Guest Relations

Dear Judy, Thank you kindly for your amazing review, it has been a pleasure to read that you had a fantastic time staying with us and an enjoyable stay! We’re wishing the very best and would be happy if the pleasure would be again ours to be able to welcome you back here again soon! Sincerely, Hendrik SauterGuest Relations

Dear Luis,Thank you kindly for your fantastic review, it has been a pleasure to read that you had an amazing time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Hendrik Sauter Guest Relations

Dear Ruby,thank you for reviewing your recent stay with us, even though you have obviously not been satisfied as you would have wished for. Kindly let me offer you to speak directly to me if you would like to discuss anything which has been to your disappointment. We kindly wish the very best and would be happy to hear what we could have done, to make sure your stay is satisfying. Sincerely, Marius Sauter Assistant General Manager

Dear David, Thank you kindly for your great review, it has been a pleasure to read that you had a satisfying time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Marius Sauter Assistant General Manager

Dear Livia Franchesca, Thank you kindly for your fantastic review, it has been a pleasure to read that you had an amazing time staying with us. We’re wishing the very best and are looking forward to be able to welcome you back soon. Sincerely, Marius Sauter Assistant General Manager

Dear Satoshi, Thank you kindly for your amazing review, it has been a pleasure to see that you had a fantastic time staying with us and an enjoyable stay! We’re wishing the very best and would be happy if the pleasure would be again ours to be able to welcome you back here again soon! Sincerely, Marius Sauter Assistant General Manager

Dear Emmanuel, thank you kindly for your feedback, we are sorry for the inconveniences you have experienced, we are going to look deeper into that case and increase our customer service to avoid situation like that from happening again. We kindly seeking your kind excuses and would be happy if we might get the chance to show you that we are capable of doing much better than that, if you may consider a second stay with us in the future. Sincerely, Marius Sauter Assistant General Manager

Lieber Mark, vielen herzlichen Dank für ihr fabelhaftes ranking, wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und Sie ihre Freude darüber mit uns geteilt haben. Wir wünschen Ihnen herzlich alles Gute und würden uns freuen, wenn Sie uns schon bald wieder beehren würden.Mit besten Grüßen, Marius Sauter Assistant General Manager

Dear Youngsu, thank you kindly for your awesome ranking about your recent stay with us, we are lucky to see that you have been all satisfied during your time with us. We kindly wish the very best and would be happy to have you staying with us again soon. Sincerely, Marius Sauter Assistant General Manager

Dear Stefan, thank you so much for this amazing review of yours, we are delighted to see that you have spent a fantastic time with us and everything has been to your satisfaction. Thank you so much for leaving this great review, your time and efforts are truly appreciated. We kindly wish the very best and would be happy to be able to welcome you back here again anytime soon! Sincerely, Marius Sauter Assistant General Manager

Dear Atsushi, what a fantastic review of yours regarding the time you spent staying with us, we are thankful you invested the time to share these great impressions with us! It has been a pleasure to us to be able to welcome you here at our hotel in Duesseldorf and we would be pleased to be able to do so again.Our Team is wishing the very best and we are looking forward to having you staying with us again!Sincerely, Marius Sauter Assistant General Manager

Dear Graeme, Thank you kindly for your amazing review, it has been a pleasure to read that you had a fantastic time staying with us and an enjoyable stay! We’re wishing the very best and would be happy if the pleasure would be again ours to be able to welcome you back here again soon! Sincerely, Marius Sauter Assistant General Manager