Chambre Double Exécutive, vue mer
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Avis sur The Chatsworth Hotel

5 out of 5
The Chatsworth Hotel
Grand Parade, East Sussex, Eastbourne, England

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 117 avis sur 164." "
Note des voyageurs de 8 (Bien), d’après 31 avis sur 164." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 164." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 164." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 164." "

9,4/10

Propreté

9,6/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Ole Greger

Séjour de 1 nuit en juillet 2023

8/10 Bien

susan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location on the beach and near the pier! Lovely old building and large rooms with big, beautiful marble bathrooms. They only offereda 20 pound buffet breakfast in the dining room and no dinner service. We had a la carte breakfast room service but it was cold. Filtered for laundry on Expedia website and it showed laundry facilities but none were available.
Séjour de 2 nuits en mai 2024

8/10 Bien

ARNOLD

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff and service. No air con, fridge or safe provided. Great location. Did I mention the great staff and service?
Séjour de 3 nuits en mai 2024

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely room and hotel
Séjour de 3 nuits en mai 2024

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Nicu

Séjour de 1 nuit en mars 2024

8/10 Bien

Irina

Les points forts : Personnel et service
Not a 5 Star. No air con, no minibar, no dressing gown, no sleepers, no shower cup, no chest of drawer to unpack, no coffe machine. Fan in a bath was very loud at night no able to turn it off. Balcony was dirty. Balcony door needs fixing. Stained furniture, stained rug. We had a kid with us, no towel or tea cup for her were provided. Views was amazing, very warm in the room, decor in lobby corridor’s beautiful but room super out dated
Séjour de 1 nuit en février 2024

10/10 Excellent

Zach Faheem

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome view over the sea - lovely high ceilings 👌
Séjour de 1 nuit en janvier 2024

8/10 Bien

Krysia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous location, very nice ( but chairs are uncomfortable) decor, limited menu for dinner. Both Olivia and Matt, at the front desk, are superb and very helpful. Windows in the rooms can be opened which is nice. The 100 year old lift has very heavy collapsable doors which are difficult to open and shut. In my opinion, not a property for disabled or informed, but they do have a ramp to access the hotel and can be requested.
View from room 403.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Stephen CN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Needs to up its game
On the positive side, the staff were friendly, the room was spacious and clean and the bed was comfortable. On the negative side, hotels that aspire to be luxury provide a decent çoffee making machine and a fridge/minibar. I was concerned that the hotel was not following food safety regulations at the breakfast buffet. An issue i raised with the duty manager. When serving hot food the regulation say it should be maintained at a temperature of 63° C at both breakfasts the items were lukewarm, a potential for spreading food poisoning. The selection of breads and pastries was very limited considering that an excellent bakery was only 50 yards away down the next street. (It was open on New Years Eve). At £570 for a two night stay it was not value for money
Séjour de 2 nuits en décembre 2023

10/10 Excellent

MR ROLLO AND MRS NINA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Junior suite was beautiful. We had friends up for tea and they were very impressed with the room, but they did mention every 5 star hotel has Nespresso machine.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ranjith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

SANGGU

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023

8/10 Bien

JiEun

Séjour de 5 nuits en novembre 2023

10/10 Excellent

IAN

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff where great
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Eric

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Corey

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Justin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing Hotel & Staff
Séjour de 2 nuits en octobre 2023

8/10 Bien

Erica

Les points forts : Personnel et service
On the positive side: staff were very friendly and responsive and I was able to check in immediately, even though I was a bit early. The mattress was super comfy and there was a nice selection of pillows. Both the room and bathroom were spacious. On the negative: I don't think I would call this 5* although it has potential. Some surfaces were dusty and both the carpet and the fabric covered drawers on the nightstands had spill stains. The kettle in my room was very calcified so I asked to have it cleaned, and I could tell they tried but it was still a bit crusty when returned. The description indicated coffee and tea maker, but there was only a kettle coffee bags, which was disappointing, and I expected a small refrigerator at a 5* property, but they were able to provide one when I asked. I would also expect a safe in the room and a bathrobe. My room did have the described full sea view, which compensated for the lack of amenites, but I did pay for that. I had higher expectations given the reviews and the 5* rating, so definitely room for improvement.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Mark B

Séjour de 3 nuits en octobre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Sea View
The Chatsworth was perfect for a weekend. Fabulous sea view and literally over the road onto the beach. Staff were very helpful and polite and it was a joy to stay there. I would highly recommend.
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Karen

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

8/10 Bien

Tanika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As soon as I booked and requested a late check out, everything was very smooth. The Executive Sea View with Balcony room was worth every penny from the view of the sunrise over the Pier, to listening to the Bandstand from the balcony in the evening. Because there was also a 2nd side balcony, I was able to sit there and still have a sea view when the sun was too hot as it was slightly shaded in the morning. The bathroom was gorgeous and spacious, the bath tub a good size and shape for soaking. The old fashioned lift with the seat was a cool hotel feature and I loved that the sea was just across the road. Needed a dedicated bathma5y Practicalities - there is no AC and no minifridge. The latter more frustrating as the balcony and windows compensated in the rare heatwave we were having. The hotel looks freshly renovated but lost points in minor details like the paint at the corners. The staff, especially Ed, were very helpful both virtually and in person. I did have to remind the reception that I had paid in advance when they asked to take payment. They did hold my luggage for me after my checkout too and standard check out time is already generous. I would definitely stay again once
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was a nice hotel especially the comunial area, love the old charm lift, just shame about dirty carpet inside it, room was comfortable but lighting was poor and there were stairs s on carpet that could easily be removed, the tv did not work called a member of staff by Mobil as no phones in room, they came immediately but could not get all channels working which was a shame, the staff were helpful friendly and kind but the details let it down
Séjour de 1 nuit en août 2023

10/10 Excellent

Frederick

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfectly located next to the seafront and pier with lots of parking around. The staff were the best kind of friendly and professional. Although we didn’t use many services there seemed to be a lot on offer. The bar was comfortable with a more than adequate menu and a good selection of games.

8/10 Bien

Ruben

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family break
Nice hotel, clean and comfortable. Friendly staff
Séjour de 2 nuits en août 2023

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Rhiain

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023

10/10 Excellent

Christopher, Bexley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checking in and sorting parking (note: it’s on street with a permit for £2/day not £6/day/covered) was a breeze and the welcome lovely. The basic room was on a corner of the building, and having not booked a sea view I still had a clear view out of the side. Room also huge, bed very comfortable, only thing lacking is aircon but unless it’s boiling out it’s still comfortable. Sound proofing great in the windows too. And if you like a little quirk the lift is like something about if the 50s with the slide across door that you can sea out of as it takes you up and down! Lovely place - top of my list when I need to return to Eastbourne next.
Séjour de 1 nuit en août 2023

10/10 Excellent

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with very friendly staff and a fantastic Victorian lift.
Séjour de 1 nuit en août 2023

2/10 Horrible

qi

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
dissapointed. dirty balcony. odd toilet bathtub
i booked sea view executive room without balcony as shown in picture. But i have been given one with dirty balcony. i ask to change but been told this is the last room. for £200 this is a joke. i will give it 1 star the most rating as hotel.
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Kalil

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Two nights in Eastbourne
Our room was comfortable and clean, well furnished and equipped. The bed was large and especially comfortable. We had everything we expected for a hotel room at the price we paid, including its excellent location and convenient parking. And the customer service was excellent and professional at all times. We did not have the breakfast at the hotel but there were plenty of excellent eating places nearby. The only downside we noted was the lack of proper blackout blinds or curtains to prevent too much light in the morning, which meant we could not sleep long after sunrise at about 5am. I’m sure this isn’t a big deal for some people but we probably would not stay again unless this was sorted. So overall it was a comfortable stay but with a minor improvement it would be perfect.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chatsworth
Hi we stayed at the Chatsworth for two nights. It was lovely the staff couldn't do enough for us. Very polite and professional. Yes will be going again.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Karen

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Really friendly and knowledgable staff. Lovely comfortable hotel with lots of good places to eat nearby. Lovely walks along promenade Only downside EV charging at nearby NCP car park no longer exists
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Great location- Shame about not having hot water
Very nice hotel, friendly staff and great location, just a shame that there was no hot water for a shower in the morning so started the day very cold !
Séjour de 1 nuit en juillet 2023

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed our stay, pleasant/friendly Staff, decent Breakfast.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Clare, San Anselmo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a fine old building in a good position, some rooms having a view of the pier and seafront. The bedroom was modern and comfortable. Breakfast was overpriced and dull. The was no catering other than breakfast. Overall the room price plus breakfast exceeded the value in 'Tennis week'
Séjour de 4 nuits en juin 2023

6/10 Satisfaisant

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

8/10 Bien

mark

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Elizabeth

Séjour de 2 nuits en février 2023

2/10 Horrible

Emily

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible room, horrible staff. Worst sleep I have ever had, can’t believe they call themselves a luxury hotel. Expedia should not be doing business with this hotel.
Séjour de 3 nuits en juin 2023