Vue depuis l’hébergement

Avis sur Apex Grassmarket Hotel

4 out of 5
Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Scotland

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 606 avis sur 1045." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 1045." "
Note des voyageurs de 6 (Satisfaisant), d’après 85 avis sur 1045." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1045." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 1045." "

9,0/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Genevieve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect place
Séjour de 2 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 22 mai 2024
Dear Genevieve,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

STEPHAN, candiac

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté
Emplacement
Séjour de 1 nuit en mai 2024
Réponse de Paul / Assistant Night Manager le 3 mai 2024
Dear Stephan,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Domenico

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, and awesome location
Séjour de 2 nuits en avril 2024
Réponse de Reception le 23 avr. 2024
Dear Domenico,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and our awesome location. Providing a memorable experience for our guests is what we strive for, and we're delighted that we succeeded during your stay. We hope to have the pleasure of welcoming you back again soon!

8/10 Bien

pierre

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Reception le 17 févr. 2024
Dear Pierre,Thank you for your feedback. We value all guest reviews and strive to continually improve our services. If there are any specific areas where we can enhance your experience, please feel free to let us know. We hope to have the opportunity to welcome you back and provide you with a perfect 10/10 stay in the future.Best regards,Dave Duty ManagerApex Grassmarket Hotel

8/10 Bien

catherine marie henriette

Séjour de 2 nuits en janvier 2024
Réponse de Paul / Assistant Night Manager le 13 févr. 2024
Dear Catherine Marie Henriette,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!

8/10 Bien

Josee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’emplacement
Séjour de 3 nuits en octobre 2023
Réponse de Angelika | Duty Manager Apex Grassmarket Hotel le 26 oct. 2023
Dear Josee,Thank you for taking the time to provide a review of your experience with us. We greatly appreciate it.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back in the future.Best regards,

8/10 Bien

Vincent

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Anupam le 13 oct. 2023
Thank you for your response! We are happy to know that you enjoyed your stay with us! Looking forward to seeing you again!Anupam Front DeskApex Grassmarket Hotel

8/10 Bien

Gillard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Angelika I Duty Manager Apex Grassmarket le 20 juin 2023
Dear Gillard,Thank you for choosing Apex Grassmarket for your recent stay. We are delighted to hear that you had a good experience with us.At Apex Grassmarket, our dedicated team strives to provide exceptional service and create memorable stays for all our guests. It brings us great joy to know that we succeeded in meeting your expectations and made your time with us enjoyable.We look forward to welcoming you back to Apex Grassmarket in the near future and providing you with another outstanding experience.Kind regards,

10/10 Excellent

Marie-Laure Neuville

Séjour de 3 nuits en décembre 2022
Réponse de George M le 9 déc. 2022
Thank you so much for your feedback and your stay.

8/10 Bien

Gillard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour sympa
Hôtel sympa, bien situé, chambre correcte pour les 4 nuitées passées dans l’établissement.
Séjour de 4 nuits en novembre 2022
Réponse de George M le 5 déc. 2022
Thank you so much for your positive review and we hope to see you again soon.

10/10 Excellent

Charles-Olivier

Voyage en famille
Les points forts : Propreté et personnel et service
J’avais oublier mon accès VIP et l’hotel sont venu me remettre mon cadeau en personne a la chambre ! Ce fut vraiment apprécié
Séjour de 2 nuits en octobre 2022
Réponse de George M le 13 oct. 2022
Thank you so much for your review. We are most appreciative and we thank you once more for your stay..

8/10 Bien

Johanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Le plancher craquait beaucoup sous le tapis lorsqu’on marchait dans la chambre. Vraiment beaucoup. A part cela le reste était ok et la vue sur le château Edimbourg était magnifique!
Séjour de 3 nuits en mai 2022
Réponse de Reception Apex Grassmarket Hotel le 13 mai 2022
Dear Johanne, Thank you for choosing Apex Grassmarket Hotel and finding the time to provide a review of your experience, we truly appreciate it. We are delighted to read that you enjoyed your stay with us and that you liked the view from your room. We hope to welcome you back soon. Kind regards, Angelika

8/10 Bien

Frédéric

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Confortable mais sans âme
Excellente situation au cœur d’un des quartiers les plus animés d’Édimbourg. Chambre vaste avec 2 lits jumeaux kingsize, ce qui est rare. Décoration datée et impersonnelle. Personnel aimable mais peu proactif. Petite piscine et sauna au rdc, dans charme mais agréable. En résumé, prestation sans surprise d’un bon standard international et bon rapport qualité prix.
Séjour de 2 nuits en mars 2022
Réponse de Bhumika le 18 mai 2022
Dear Frederic, Thankyou for choosing Apex Grassmarket Hotel. We appreciate your feedback and look forward to welcoming you again in future. Bhumika | Reception Apex Grasmarket Hotel

8/10 Bien

catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RAS
Séjour de 2 nuits en mars 2022

6/10 Satisfaisant

Mccullough

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bathroom was a bit hazardous with tub and shower so high to are down.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Denise, Georgetown

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property in the heart of Edinburgh, Scotland… We definitely stay there again!
Séjour de 3 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 23 mai 2024
Dear Denise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 Satisfaisant

Celia

Voyage en couple
Les points forts : Propreté et personnel et service
Excellent location in old town
Séjour de 2 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 23 mai 2024
Dear Celia,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Louise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast
Séjour de 1 nuit en mai 2024
Réponse de Paul / Assistant Night Manager le 22 mai 2024
Dear Louise,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Dawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was an amazing experience! Staff was great and the room was clean and comfortable!
Séjour de 7 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 21 mai 2024
Dear Dawn,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately our room was facing Grassmarket and the castle. Although it was great to have a view of the castle, Grassmarket was very noisy until well into the wee hours. I think because of the castle walls sounds echo. I would suggest a room on the back side of the hotel.
Séjour de 4 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 21 mai 2024
Dear Jennifer,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We sincerely apologise for any inconvenience caused by the soundproofing of the rooms during your stay. We understand how important a peaceful night's sleep is, and we regret that the noise from the street disrupted your stay. Your feedback is valuable to us, and we will certainly look into ways to enhance the soundproofing to ensure a more restful stay for our guests.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 21 mai 2024
Dear Melissa,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

Thomas, Powell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient excellent staff
Séjour de 1 nuit en mai 2024
Réponse de Paul / Assistant Night Manager le 21 mai 2024
Dear Thomas,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Bien

JANET

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good location
Séjour de 1 nuit en mai 2024
Réponse de Paul / Assistant Night Manager le 21 mai 2024
Dear Janet,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

JORGE AGUSTIN

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice lobby and restaurant
Séjour de 2 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 21 mai 2024
Dear Jorge Agustin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

Claudia

Les points forts : Propreté, personnel et service, équipements
Gute Lage. Bar mittelmäßig
Séjour de 4 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 21 mai 2024
Dear Claudia,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Bien

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a nice hotel in a great location! Within walking distance of the Royal Mile. Just know there is no AC. Had to keep the window open to keep the room cool. Also, the bathtub/shower is unusually high, making it difficult to get in & out without slipping.
Séjour de 7 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 21 mai 2024
Dear Robin,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great central place to stay
Séjour de 2 nuits en mai 2024
Réponse de Dave le 18 mai 2024
Dear James, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Abby

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and great staff
Séjour de 4 nuits en mai 2024
Réponse de Dave le 18 mai 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Abby

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and awesome staff!
Séjour de 2 nuits en mai 2024
Réponse de Dave le 18 mai 2024
Dear Abby, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We learned that we could not have been better located to the center of the city.
Séjour de 1 nuit en mai 2024
Réponse de Dave le 18 mai 2024
Dear Kevin, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and view
Séjour de 4 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 21 mai 2024
Dear Brian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Shower is challenging for us older people.
Séjour de 1 nuit en mai 2024
Réponse de Dave le 18 mai 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was wonderful… except we were unprepared for the fact that there was no air conditioning!!!!!!!!!!! We had never heard of a hotel without air conditioning!!!!! We lucked out that the daytime temperature was cool and and the nighttime temps even cooler and the hotel has a fan in the closet. The bed was VERY comfortable. The bed linens were VERY nice also. The room was VERY clean. And had everything we needed. Staff was first class in every way! Would highly recommend for comfort and location and with the most beautiful view of the Edinborough Castle!
Séjour de 2 nuits en mai 2024
Réponse de Dave le 18 mai 2024
Dear John, Thank you for your kind review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

6/10 Satisfaisant

Naser

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
The Hotel needs to allow the travellers to use the Gym, swimming pool and sauna any time they need. My wife and I wanted to use the swimming pool and sauna at 6:00 a.m. which we were denied. I chose this Hotel because of the swimming pool and sauna.
Séjour de 3 nuits en avril 2024
Réponse de Apex Grassmarket Hotel le 17 mai 2024
Dear Naser,Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you and your wife experienced regarding the restricted access to our gym, swimming pool, and sauna. We understand how important these amenities are to our guests and regret that our current operating hours did not meet your expectations.We aim to provide a comfortable and enjoyable experience for all our guests, and your input is invaluable in helping us improve our services.We hope you might consider staying with us again in the future, allowing us the opportunity to provide a more satisfactory experience.Best regards,Sara ReceptionApex Grassmarket Hotel

6/10 Satisfaisant

SUSIE

Voyage en couple
Les points forts : Personnel et service et équipements
Just an average hotel in a very busy area. Lots of shopping and close to many attractions but I was disappointed in the room (careful to read the amenities list as there is no a/c) and while room was clean felt the property was a bit frumpy and in major need of renovations. Also expensive for the quality of the hotel.
Séjour de 3 nuits en mai 2024
Réponse de Apex Grassmarket Hotel le 17 mai 2024
Dear Susie,Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to hear that your stay did not meet your expectations.Our central location does indeed provide convenient access to shopping and attractions, but we regret that the room and property did not meet your standards. We apologise for any inconvenience caused by the absence of air conditioning and understand how important this amenity can be for a comfortable stay. Your comments regarding the overall condition of the property are noted.We strive to provide value and quality, and it's clear that we fell short during your visit. Your feedback is invaluable in helping us improve, and we hope you might consider staying with us again in the future to see the improvements we are making.Best regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Maryellen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Comfortable, clean and spacious room. Helpful, friendly staff. Would definitely return.
Séjour de 6 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 12 mai 2024
Dear Maryellen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to everything
Séjour de 2 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 13 mai 2024
Dear Michael,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

2/10 Horrible

Debra

Séjour de 1 nuit en mai 2024
Réponse de Dave le 18 mai 2024
Dear Debra, Thank you for your review! Thank you again for your feedback. We look forward to welcoming you back on your next visit. Warm regards Dave Holmes Duty Manager

10/10 Excellent

Julia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved where the hotel was located in Grass Market. The view of the castle from our room was absolutely amazing. Although there wasn't a lot of retail stores in the area, it was easy to hop on a bus or get an Uber. The restaurant selection in Grass Market was plentiful. And the staff was extremely accommodating . We will definitely stay there again.
Séjour de 3 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 11 mai 2024
Dear Julia,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

6/10 Satisfaisant

Todd, Loveland

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Location was good…. Hotel very average. No air conditioning. Shower situation with VERY high tub to step over awkward and not safe. Lots of steps from street level to check-in very unusual and difficult.
Séjour de 3 nuits en mai 2024
Réponse de Paul / Assistant Night Manager le 10 mai 2024
Dear Todd,Thank you for taking the time to share your feedback about your recent stay with us. We strive to provide a positive experience for all our guests, and it's always rewarding to learn when we've succeeded.We appreciate your feedback regarding the room temperature control. We apologise for any inconvenience this may have caused. Rest assured, we'll look into improving this aspect to enhance the comfort of our guests in the future.We thank you for bringing this to our attention. If your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience.Kind Regards,

10/10 Excellent

Brian

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in Edinburgh. Awesome view of Edinburgh Castle. Lots of restaurants right across the street. Easy access to transportation and walkable to lots of tourist sites.
Séjour de 1 nuit en mai 2024
Réponse de Paul / Assistant Night Manager le 14 mai 2024
Dear Brian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Bien

Yvette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you want location and convenience, choose APEX Grassmarket! An amazing stay after a long journey from Sydney. A castle room with the most brilliant view and we wanted for nothing. The room was clean and our stay was easy on the 4th floor. We parked in the carpark with any issues and we highly recommend for convenience, location, access, price and service!
Séjour de 2 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 7 mai 2024
Dear Yvette,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Bien

Jon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in old town Edinburgh! Walk to everything. Great pubs and food options just outside your door. Beware of noise on Friday/Saturday nights if your window is open. Room on fourth floor got hot.
Séjour de 3 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 6 mai 2024
Dear Jon,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

8/10 Bien

Ginger, Morgan Hill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel in excellent location. Great breakfast options and good service. Alisdair on the front desk was the highlight of our stay. He was kind, friendly, and went above and beyond to welcome us to the hotel. He made sure my husband was able to park in their full lot, took our luggage to our room while we parked, and took a few moments to wish us well on our departure.
Réponse de Paul / Assistant Night Manager le 5 mai 2024
Dear Ginger,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Doug

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great View of the Castle
Séjour de 5 nuits en avril 2024
Réponse de Paul / Assistant Night Manager le 4 mai 2024
Dear Doug,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Harry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Location ans super friendly staff
Séjour de 3 nuits en avril 2024
Réponse de Reception le 2 mai 2024
Dear Harry,Thank you for sharing your kind words about your recent stay with us. We're thrilled to hear that you enjoyed our hotel's location and that our staff left a positive impression on you with their friendliness.Ensuring our guests feel welcomed and well taken care of is a top priority for us, and we're delighted that our team could enhance your experience during your time with us.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out.Warm regards,

6/10 Satisfaisant

Kristy

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
For the price it was not up to par. The outlets did not work. We were place on the first floor and could everything from outside. It was so noisy we did not sleep the night. Horrible.
Séjour de 3 nuits en avril 2024
Réponse de Reception le 2 mai 2024
Dear Kristy,Dear guest,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet your expectations.We apologize for the inconvenience caused by the non-functional outlets in your room. This is certainly not the standard of service we strive to provide, and we regret any inconvenience this may have caused during your stay. Your feedback has been shared with our maintenance team to ensure that this issue is promptly addressed.We understand that noise disturbances can significantly impact the quality of your stay, and we apologize for any discomfort you experienced due to noise from outside. Please know that we take guest comfort and satisfaction very seriously, and we will take additional measures to minimize noise disturbances in the future.We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

10/10 Excellent

ANGELA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location for exploring the old town. Rooms very comfortable and roomy. Fan provided kept us cool. Food very good at breakfast. Staff very helpful.
Séjour de 3 nuits en avril 2024
Réponse de Dave le 1 mai 2024
Dear Angela, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Excellent

Doug

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A gem on Grassmarket! What a beautiful view of the Castle. Superb service. A five star facility for sure!
Séjour de 3 nuits en avril 2024
Réponse de Reception le 30 avr. 2024
Dear Doug,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the stunning view of the Castle and that our service met your expectations. It's always our goal to provide a five-star experience for our guests, and we're delighted that we could deliver on that for you. We hope to welcome you back again soon!Kind regards

10/10 Excellent

Bryan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a perfect hotel! You couldn’t ask for a better location, so close to everything…very walkable, safe at night. Rooms were clean and the staff very helpful. Food and drinks were awesome. Will definitely book again if we are ever in Edinburgh again.
Séjour de 2 nuits en avril 2024
Réponse de Reception le 30 avr. 2024
Dear Bryan,We're delighted to hear that you had such a fantastic experience with us! It's wonderful to know that our central location made exploring Edinburgh easy and safe for you, and we're thrilled that you found our rooms clean, our staff helpful, and our food and drinks to your liking. We'd be honored to host you again whenever your travels bring you back to Edinburgh. Thank you for choosing us!Warm regards