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Avis sur Orocco Pier

3.5 out of 5
Orocco Pier
17 High Street, Queensferry, South Queensferry, Scotland

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 190 avis sur 272." "
Note des voyageurs de 8 (Bien), d’après 58 avis sur 272." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 272." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 272." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 272." "

9,4/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jackie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Short but sweet stay. Booked after running the Edinburgh Marathon. I had messaged ahead of time to enquire if there was a bath tub in the room. Heather was dealing with our messages. Very accommodating. Also arrived to a nice welcome note and some chocolates in the room. Little things but just made the stay that bit more special. We ate at the antico bar restaurant and again, staff just so attentive. I would say the pictures on the website don’t do the hotel justice. Our room looked fantastic and the views of the sunrise over the bridge was special. Will definitely find time to return.
Séjour de 1 nuit en mai 2024

8/10 Bien

Amanuel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Off-site parking but first come first served. No AC, ice machine, and mini fridge. Beds also in the UK are 2 twins adjoined. It has a cute restaurant down stairs but I would go to Scott’s and Down The Hatch which is about a 5 minute walk.
Séjour de 4 nuits en mai 2024

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked two rooms. One had a/c. The other did not. Very warm for the non a/c room
Séjour de 1 nuit en mai 2024

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel location was great, and the room and bathroom very nice. The restaurant food and service was great!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Katrina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved having the balcony to sit outside and enjoy the water view of the bridges.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Barbara

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Breakfast Waiter had black filthy fingernails, and overbearing intimidating personality. Green security light in bedroom kept us awake most of night. Breakfast poached eggs were COLD and drenched in vinegar. We went FOR the seafood restaurant, but it wasn’t open at all in our stay. Website shows baths, but we only given a shower room.
Séjour de 3 nuits en avril 2024
Réponse de Nina le 15 avr. 2024
Sorry that you did not enjoy your time with us. Our classic rooms do not have views of the water or a bath, we feel this is clearly advertised, if there is a mistake with advertising anywhere, it would help us if you could send a copy of this to us so that we can correct it. Samphire is open Thursday - Sunday as advertised. I will pass on your feedback regarding breakfast and server to the manager. Your feedback is appreciated.

10/10 Excellent

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our 2 day stay, Staff were lovely, food was great. Had an evening meal and breakfast, both were delicious. The view from the resturant was fantastic. Loved staying here and will definitely stay again.
Séjour de 2 nuits en mars 2024
Réponse de Nina le 11 avr. 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Matthew

Séjour de 1 nuit en février 2024
Réponse de Nina le 11 avr. 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Jayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel in a perfect location. Very friendly staff. Great dining options and food choices for gluten free and dairy free were plentiful and tasty. Excellent size room. We did not make use of it but a well stocked fridge in the room with spirits, cold drinks chocolate and snacks. Coffee and teamaking facilities. Beautiful views of the Forth Bridge from the dining room. Free parking close by. Cannot fault. Would happily book again and recommend to others.
Séjour de 2 nuits en février 2024
Réponse de Nina le 11 avr. 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Catherine

Séjour de 1 nuit en février 2024
Réponse de Nina le 15 avr. 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Charlie

Séjour de 1 nuit en février 2024
Réponse de Nina le 11 avr. 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Agnes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So comfortable and homely.
Séjour de 2 nuits en février 2024
Réponse de Nina le 11 avr. 2024
Thank you for the great review. We look forward to welcoming you back again soon.

6/10 Satisfaisant

Loraine

Séjour de 1 nuit en février 2024

10/10 Excellent

D

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

David

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
A bit so so
Stay was perfectly pleasant, staff were friendly and helpful. Few niggly annoyances, though. Coffee cups in the room weren't cleaned after being used in the room - not a big deal but, for the price we paid, I would have expected this. Whilst wifi is available, it doesn't work in the bedroom - signal isn't strong enough. Lack of hanging hooks in the bathroom meant difficult to dry towels and the shower cabinet leaked. We put drinks and food on the bill but, at check out, a 10% service charge was added to every item on the bill - a pint of Belhaven Best that I ordered jumped from £4.95 to £5.45 - by all means add a service charge to dinner but not to every round of drinks and breakfast. Breakfast was 2 coffees, a 'wee breakfast' - 1 egg, 1 rasher of bacon, 1 sausage and mushroom, a bowl of granola, slice of toast and 2 orange juices - wow, £27.50 then add the service charge so over £30!
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Joanne

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed a night as a solo tourist. I was pleasantly surprised at how clean, comfortable, warm and cozy the room was. I absolutely loved it and had a great nights sleep. 4 plump pillows, clean sheets and a very clean and modern bathroom. Loved being near the sea and walking the pier. The restaurant breakfast was also delicious. Cannot fault. Worth every penny.
Séjour de 1 nuit en décembre 2023
Réponse de Nina le 4 janv. 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

David

Séjour de 2 nuits en décembre 2023
Réponse de Nina le 4 janv. 2024
Thank you for the 10 out of 10. We look forward to welcoming you back again soon.

2/10 Horrible

David

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Nina le 4 janv. 2024
I am very sorry to hear that you were unhappy with your recent visit. Customer feedback is important to us here at Orocco Pier. Please get in contact with notes for us to work on. Thanks Nina

2/10 Horrible

John

Séjour de 1 nuit en décembre 2023
Réponse de Nina le 4 janv. 2024
I am very sorry to hear that you were unhappy with your recent visit. Customer feedback is important to us here at Orocco Pier. Please get in contact with notes for us to work on. Thanks Nina

10/10 Excellent

Joan

Séjour de 2 nuits en novembre 2023
Réponse de Nina le 4 janv. 2024
Thank you for the great review, we look forward to welcoming you back again soon.

10/10 Excellent

Ashley

Séjour de 1 nuit en novembre 2023
Réponse de Nina le 4 déc. 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

Neil

Séjour de 1 nuit en novembre 2023
Réponse de Nina le 4 déc. 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

marcos

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Nina le 4 déc. 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

8/10 Bien

Bradley

Séjour de 1 nuit en octobre 2023
Réponse de Nina le 4 déc. 2023
Thank you for taking the time to provide this rating. Any information on your stay would be appreciated as customer feedback is very important to us here at Orocco Pier.

6/10 Satisfaisant

Elspeth

Séjour de 1 nuit en octobre 2023
Réponse de Nina le 4 déc. 2023
I am sorry that you have not enjoyed your time with us, any feedback would be appreciated as customers opinion matters to us.

10/10 Excellent

Nigel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hotel and Food. Would book again anytime
Séjour de 3 nuits en octobre 2023
Réponse de Nina le 4 déc. 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

Louisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Nina le 4 déc. 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

Myan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was nice, clean and good use of space for a smaller property. Staff at reception was excellent - very kind and helpful.
Séjour de 1 nuit en octobre 2023
Réponse de Nina le 4 déc. 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 Excellent

paul

Séjour de 1 nuit en octobre 2023
Réponse de Nina le 4 déc. 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

2/10 Horrible

Soojin, Toronto

Séjour de 1 nuit en octobre 2023
Réponse de Nina le 4 déc. 2023
I am very sorry you have not enjoyed your time with us. Any feedback would be appreciated.

8/10 Bien

Nigel

Séjour de 1 nuit en octobre 2023
Réponse de Nina le 4 déc. 2023
Thank you for taking the time to provide this rating. Hopefully we can welcome you back again soon.

10/10 Excellent

Luke

Séjour de 1 nuit en octobre 2023
Réponse de Nina le 4 déc. 2023
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Dale

Séjour de 1 nuit en septembre 2023
Réponse de Sharne Gibson le 9 oct. 2023
Thank you for your wonderful rating Dale. We hope to welcome you back for a future stay. Kind regards, Sharne

10/10 Excellent

Gary

Séjour de 1 nuit en septembre 2023
Réponse de Nina le 4 déc. 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

8/10 Bien

Ann, Vernon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location.
Séjour de 2 nuits en septembre 2023
Réponse de Sharne Gibson le 9 oct. 2023
Thank you for your wonderful review Ann. We hope to welcome you back for a future stay. Kind regards, Sharne

10/10 Excellent

Gary

Séjour de 2 nuits en septembre 2023
Réponse de Sharne Gibson le 9 oct. 2023
Thank you for your wonderful rating Gary. We hope to welcome you back for a future stay. Kind regards, Sharne

10/10 Excellent

Graeme

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service and food and facilities.
Séjour de 1 nuit en septembre 2023
Réponse de Sharne Gibson le 9 oct. 2023
Thank you for your wonderful review. We hope to welcome you for another stay. Kind regards, Sharne

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the view, staff were attentive. Room clean and efficient. Only note was not knowing bout the lack of taxis in the area. Maybe make guests aware as they check in. The walk to the station is not for the faint hearted.
Séjour de 1 nuit en septembre 2023
Réponse de Nina le 27 sept. 2023
Hi Amanda, thank you for taking the time to provide this review. I am sorry you had an issues with taxi's in the area. Our team do try their best to arrange taxi where possible but if not pre-booked it can sometimes be challenging at peak times. Hopefully this wont put you off returning and we can welcome you back again soon.

10/10 Excellent

Elmer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Nina le 19 sept. 2023
Thank you for your great review. We look forward to welcoming you back again soon.

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Nina le 19 sept. 2023
Thank you for your great review, we look forward to welcoming you back again soon.

10/10 Excellent

Philippe

Séjour de 1 nuit en août 2023
Réponse de Nina le 27 sept. 2023
Thank you for the 5 out of 5 review. We look forward to welcoming you back again soon.

10/10 Excellent

Sara

Réponse de Nina le 27 sept. 2023
Thank you for the 5 out of 5 review. We look forward to welcoming you back again soon.

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay at Orocco Pier. Our room had a balcony overlooking the sea and we could see the three bridges. We could hear the waves crashing during the night when the tide came in. The room was small but the balcony was wonderful!
Séjour de 1 nuit en août 2023
Réponse de Nina le 19 sept. 2023
Thank you for the great review, we are glad you enjoyed the balcony in bedroom 3. We look forward to welcoming you back again soon.

4/10 Médiocre

Amanda

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Too hot to sleep
The room was just too hot. The window couldn’t open. I couldn’t sleep at all because of how hot the room was. The AC did not work.
Séjour de 1 nuit en juillet 2023
Réponse de Nina le 31 août 2023
Hi Amanda,I am so sorry to hear that you had a unsettled evening. I do hope you were able to make our staff aware that you were too hot as we hold additional fans at reception. I have also passed on your comments to maintenance regarding the air con as we were unware that it was not working. With regards to the windows, we are required by our insurance company to keep these on the safety locks for health and safety reasons.Hopefully we can welcome you back again soon.

10/10 Excellent

Julie

Séjour de 2 nuits en août 2023
Réponse de Nina le 31 août 2023
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 Excellent

Joycelyn

Séjour de 1 nuit en août 2023
Réponse de Nina le 31 août 2023
Thank you for the great review. We look forward to welcoming you back again soon.

8/10 Bien

Dexter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is awesome for history buffs, quaint low key area with easy connections into Edinburgh. The room we had was small with no view, no safe and no mini bar, unlike the advertising site.
Séjour de 2 nuits en août 2023
Réponse de Sia le 25 août 2023
Thank you for your feedback. I am sorry you felt your room was small all of our rooms do come with different sized floor space and views depending on which room category you have booked. We hope to welcome you back in the future. Kind Regards

10/10 Excellent

Nathan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location is superb -- in an attractive area of town, right on the water, with views of the local bridges. And the staff were amazing -- they accommodated our baggage before check-in, they advised us on the best way to get into Edinburgh, they booked us a cab to the airport for a very early morning, and they were incredibly friendly, helpful and responsive when we had a minor plumbing problem somewhat late in the evening. The rooms are tight on space, but they are completely worth it!
Séjour de 1 nuit en août 2023
Réponse de Sia le 25 août 2023
Thank you for your kind review. We are so glad you enjoyed your stay with us and we hope to welcome you back in the future. Kind Regards

10/10 Excellent

Claude

Séjour de 1 nuit en juillet 2023
Réponse de Nina le 31 août 2023
Thank you for the great review. We look forward to welcoming you back again soon.