Hotels in Ellikom

"Our recent stay fell significantly short of the expectations one holds for a 5-star establishment. While the property presents itself as a luxury destination, the actual guest experience was marked by arrogance and a lack of professionalism. The team appeared mostly disinterested in guest well-being. It felt as though on-site jewelry sales and photoshoots took precedence over hospitality. We found dirty glassware in our room. Furthermore, basic amenities like shampoo were missing. When we pointed this out, we were met with the condescending suggestion to "use the conditioner to wash our hair." We were moved to a different room due to an alleged "water damage" in the annex - a claim that proved to be demonstrably false. On our final night, a noisy gathering made it difficult to sleep. The receptionist first pretended to know nothing about an event, only to admit later that there was a party and offered a room switch. Is this a 5-star spa hotel or a party destination on the Costa Brava? The "grand finale" was the reception staff handing us loose cash as compensation - without any receipt or formal documentation. To be handed cash like a "hush-money" payment instead of a professional refund or gesture is unheard of in the luxury segment. This amateurish behavior, combined with the condescending attitude of the staff, made our stay an unpleasant experience. We expected excellence but were met with a lack of basic respect and hygiene."

"Die Zimmer waren schön und sauber. Das Badezimmer war super (Regendusche). Das Personal war sehr nett. Getränkepreise für ein Hotel günstig. Frühstück war sehr lecker und die Auswahl gut. Falls wir wieder in der Gegend wären, würden wir wieder buchen."

"Ja, perfekt. Viel Platz, gut gekennzeichnet. Alles übersichtlich und hell. Frühstück super. Essen sehr gut. Freundliche Bedienung. Saubere Zimmer."

"Das Bettlaken war für das große bett zu klein"

"Super Zimmer "

"Das Zimmer war perfekt, das Personal sehr freundlich und das Essen war super"

"Die große Auswahl am Frühstückbuffet"

"So Big Hotel, 15 minutes to arrive to my room"

"Zimmer Groß und sauber. Personal top. Betten top. Frühstück ok. Preis-Leistung passt sehr gut! Komme gerne wieder :)"