Hotel Fairfield

« Unfortunately, the television had cable that included nothing local. NO news, local info, etc. No regular channels. All together a big waste!!! »

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« Quiet stay even next to the elevator - great bar/restaurant atmosphere »

« I’m so discouraged by the whole experience. The staff did their best working with what they had….run down nasty place. The carpets on the stairs were not vacuumed, the chair in my room was yellow but black and soils with body fluids from a guy, I had a no smoking room but by the door their was an old tin can for people to dispose of cigarettes under the no smoking sign. What happens people put there things in there and it’s right next to the door and my rooms window so the room smelled like...

« Clean room. Good breakfast! »

« Overall the whole place was clean, especially considering the fair rate. The elevator could use some love and outside the door they don't have someplace for smokers to dispose of their cigarette butts. They were all over the ground! I would stay there again. We didn't try the breakfast it looked very sparce. There is a nice little restaurant in the shopping complex behind the hotel. Oh the staff was nice, but there were disruptive children running around...school was out. Overall everything...

« Check in took a LONG time...15 plus minutes. We discovered after pulling the bedding down for the night that one side of the sheet had a huge hole. My husband got his foot caught in it. Even if we would have wanted to call the front desk...no phone. The shower had hair from other guests in it. How do you miss that much hair when cleaning???? Our room phone didn't work or even have a cord connected to it and we had an emergency and had to call for an ambulance. Thank goodness for cell phones! Due...

« **Outstanding Customer Service – Thank You, Victor!** Victor provided exceptional customer service during our stay at Best Western Ottumwa Inn & Suites. He was incredibly helpful, supportive, and cooperative, and went above and beyond to assist us whenever we needed help. His kindness, patience, and willingness to help made a real difference in our experience. It’s rare to come across someone who genuinely cares about guests and does everything possible to make their stay comfortable and...

« The free breakfast was crap. Wasn’t nothing but cereal, old toast and premade pancakes you had to microwave. »

« There was a small amount of something brown and possibly sticky on the wall/ceiling in the far corner of our room. Breakfast was “meh”. Eggs and sausage were barely warm and they don’t have cream cheese despite having bagels available. There are no “do not disturb” signs to hang on your door. Housekeeping randomly opened and closed our door without knocking or announcing themselves and didn’t apologize after. They also have a $20 early check in fee that they failed to mention when I had called...