While the property was great, getting inside was a nightmare. We arrived late at night and the code we were given was not working. I tried both of the property contacts and neither responded to my calls or text. After about an hour of trying to get in or a hold of someone, we had to get a hotel for the first night. The next morning I finally received a response from one of them saying they accidentally gave me the wrong code. They offered to refund the night at the hotel, but then tried to go back and only offer 50% refund when it was 100% their fault. They refunded the night but it ruined a very important family trip.