2/10
The property itself was fine, location is great; however the property owner kept more than half of the damage deposit saying that we had an unplanned pet and accusing pet damage. I do not own a pet and did not bring a pet and did not cause scratching damages to the back door. The photos they attached accusing pet saliva and scratch marks to the back door were sent 10 days after we checked out and all data such as location, date and time had been purged from them. The owner did not respond at all when I argued the charges and they have not been responsive to VRBO yet either as I reached out to customer service for assistance with this claim. There are lots of beautiful options in Flagstaff, I would avoid this one due to the property owner/management.
Briana W.
Séjour de 3 nuits en mai 2025