4/10 Médiocre
Mick
Voyage en groupe
23 mars 2026
I specifically reserved a condo with a whirlpool and immediately contacted the rental admin when the access code in the welcome packet did NOT work. Despite multiple messages and phone calls, I was not given access until halfway through my stay.
After my second follow‑up call—24 hours later—they blocked my ability to call the number they provided, forcing me to rely solely on text. Every interaction on my end was cordial and respectful. Their “resolution” strategy appears to be ignoring the customer and hoping the problem goes away.
The most unbelievable part: there was never a code needed at all. A FOB was already in the room. I only learned this after contacting VRBO directly, and their representative sent me a photo showing exactly where it was located. The welcome instructions were completely wrong.
Given the level of disservice, the lack of access to an amenity I specifically booked, and the unnecessary runaround, I am absolutely entitled to a partial refund. I booked this unit for the whirlpool and was denied access for half my stay due to their negligence.
I will not be using this rental company again.
DO NOT RECOMMEND!!!
Mick
Séjour de 7 nuits en mars 2026



















