The property was nice and clean. The beds were comfortable and the location was quiet. The amenities were all in working condition. However, only 2 people could shower before we ran out of hot waster. We did have issues reaching customer service a couple of times. Firstly, the code provide for check-in to unlock the door was incorrect. A 10 digit code was provided but the door needed a 4 digit code. It took almost 30 minutes to reach a customer service representative to get a code to enter the property. Secondly, the kayaks provided at the property are a nice perk but we could not use them without life-vests (per UT law). We reached out to customer service and after a long wait on the phone we were told the "local team" would look into getting some life-vests and get back to us. We waited a couple hours and we hadn't heard from the local team so we just went and picked up life-vests. The next morning (after still no response from the local team) we reached out to submit our receipt for reimbursement. We were told they were still waiting for response from the local team. Upon checkout that morning we still hadn't heard from anyone. We had to leave and since the next guest would need life-vests to use the kayaks, we left them. After a month we still have not heard back from the local team regarding reimbursement. The next guest shouldn’t have the problem with life-vests, as we left them, but beware if you need customer assistance from Vacasa or local team, you may never get it!