Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 772 avis sur 1278." "
10 – Excellent
772
Note des voyageurs de 8 (Bien), d’après 318 avis sur 1278." "
8 – Bien
318
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1278." "
6 – Satisfaisant
96
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1278." "
4 – Médiocre
52
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1278." "
2 – Horrible
40
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
8/10 Bien
Marie-France
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie-France
Séjour de 2 nuits en avril 2024
Réponse de Hilton Gatwick Airport Team le 14 avr. 2024
Dear Marie-France,Thank you for taking your time to leave us your scores regarding your recent stay.We look forward to welcoming you back to our hotel in the near future.Kind regards,
8/10 Bien
sandrine
Voyage en famille
2 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ideal pour une escale, personnel très moyen
sandrine
Séjour de 1 nuit en décembre 2023
Réponse de Hilton Gatwick Airport le 7 janv. 2024
Thank you for your feedback!We are happy to hear that your recent stay with us was enjoyable.Looking forward to welcoming you soon again!Sincerely,
2/10 Horrible
Marwane
11 déc. 2023
Marwane
Séjour de 1 nuit en décembre 2023
Réponse de Reservation team le 2 janv. 2024
Dear Marwane,Thank you for your feedback.We are really sorry for letting you down on this occasion. Could you please let us know what was the issue during your stay so we can resolve it for you?Look forward to hearing from you.Kind regardsReservation team
8/10 Bien
Steven
7 déc. 2023
Steven
Réponse de Hilton Gatwick team le 13 févr. 2024
Thank you for your feedback! We hope to have the opportunity to welcome you back soon. Kind regards,
8/10 Bien
Quentin
4 nov. 2023
Quentin
Séjour de 1 nuit en novembre 2023
Réponse de Hilton Gatwick Airport le 5 nov. 2023
Dear Quentin,Thank you for choosing the Hilton Gatwick Airport and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again in the future.Kind Regards,Reception Team
8/10 Bien
Claudine
Voyage en groupe
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne idée si votre départ est en matinée
Claudine
Séjour de 1 nuit en octobre 2023
Réponse de Hilton Gatwick Team le 7 oct. 2023
Good morning, Thank you for your feedback! We are happy to hear your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Kind regards, Hilton Gatwick Airport
10/10 Excellent
marianne
20 sept. 2023
marianne
Séjour de 1 nuit en septembre 2023
Réponse de Hilton Gatwick Team le 21 sept. 2023
Good morning, Thank you for your feedback! We are happy to hear your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Kind regards, Hilton Gatwick Airport
10/10 Excellent
sandra
Voyage en famille
25 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sandra
Séjour de 1 nuit en août 2023
Réponse de Hilton Gatwick Airport le 26 août 2023
Dear Sandra,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel.Kind regards,
8/10 Bien
Olivier
4 août 2023
Olivier
Séjour de 1 nuit en août 2023
Réponse de Hilton Gatwick Airport le 9 août 2023
Thank you for your feedback! We are happy to hear your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Kind regards,
8/10 Bien
Marie-Josee
Voyage en famille avec de jeunes enfants, Voyage en famille
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean and practical.
Marie-Josee
Séjour de 1 nuit en juillet 2023
Réponse de Hilton Gatwick team le 20 juil. 2023
Thank you for your feedback! We hope to welcome you back soon. Kind regards,
8/10 Bien
Corinne
17 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Corinne
Séjour de 1 nuit en juillet 2023
Réponse de Hilton Gatwick team le 20 juil. 2023
Thank you for your feedback! We hope to welcome you back soon. Kind regards,
8/10 Bien
Anna
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en juillet 2023
Réponse de Hilton Gatwick Team le 11 juil. 2023
Thank you for your feedback! We hope to welcome you back soon. Kind regards,
10/10 Excellent
Thierry, SaintePetronille
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel pour ceux qui doivent être à Gatwick en matinée: accès facile de Londres par train et a deux pas du terminal sud et de la navette pour le terminal nord. Bon buffet pour le petit déjeuner également. Et lors de notre nuit à cet hôtel, très tranquille et confortable.
Thierry
Séjour de 1 nuit en juillet 2023
Réponse de Hilton Gatwick Airport le 4 juil. 2023
Thank you for taking your time to leave us your feedback.We are pleased to see that your stay was to your liking.We look forward to welcoming you to our hotel when you next travel through Gatwick.Kind regards,Hilton Gatwick team
10/10 Excellent
Julie
9 janv. 2023
Julie
Séjour de 1 nuit en janvier 2023
Réponse de Hilton Gatwick team le 10 janv. 2023
Thank you for taking your time to give us your scores.We are pleased to see that your stay was to your liking.Kind regards,
8/10 Bien
Fabien
20 août 2022
Fabien
Séjour de 1 nuit en août 2022
Réponse de Reception Team le 23 août 2022
Good morning,Thank you for staying with us and thank you for your feedback.We hope to see you again soon.Kind regards,Reception Team
4/10 Médiocre
leila
Voyage en famille
25 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The room I had booked had been given to someone else. It was a family room so we could be together. Instead they issued me two rooms with an adjoining door.
We waited for a while and didn’t get settled in till after 5pm then once luggage piece was left behind.
leila
Séjour de 1 nuit en mai 2024
10/10 Excellent
Owen
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious, clean, and comfortable. The staff was friendly and more than willing to help.
Owen
Séjour de 1 nuit en mai 2024
8/10 Bien
Dan
22 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very convenient location for an early flight, if you want to get to sleep early, that can be a challenge with noisy neighbours!!!
Dan
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 23 mai 2024
Dear Dan,Thank you for sharing your experience. We're glad to hear you found our location convenient for your early flight. We apologize for any disturbance caused by noisy neighbours. We do our best to address noise issues promptly and ensure our guests have a pleasant stay. We hope to welcome you back for a more peaceful visit in the future.
8/10 Bien
nael
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nael
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 24 mai 2024
Dear Nael,Thank you for taking your time to leave us your feedback about your recent stay at Hilton London Gatwick.We are pleased to hear that your stay was to your liking. We look forward to welcoming you back to our hotel in the near future.Kind Regards,
10/10 Excellent
Olivia
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As expected, nice staff, very convenient
Olivia
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 22 mai 2024
Dear Olivia,Thank you for your feedback! We're glad to hear that your stay met your expectations and that you found our staff nice and the location convenient. We look forward to welcoming you back soon!
10/10 Excellent
Marisol
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always feel very welcome and safe at this hotel👍🙌
Marisol
Séjour de 2 nuits en mai 2024
Réponse de Hilton Gatwick Airport le 22 mai 2024
Dear Marisol,Thank you for your feedback! We're delighted to hear that you always feel welcome and safe during your stays with us. We look forward to hosting you again soon!
10/10 Excellent
Lynn
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and staff.Thefood was amazing.
Lynn
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 22 mai 2024
Dear Lynn,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and found our staff and food to be amazing. We look forward to welcoming you back soon.
8/10 Bien
Stephen, Iver
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hilton Gatwick was a great overnight option for an early flight departure from Gatwick South Terminal.
Stephen
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 21 mai 2024
Dear Stephen,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,
10/10 Excellent
Betty
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The closest hotel to Gatwick South terminal, easily walkable to the departures area, through a covered walkway. So convenient for an early morning flight.
Betty
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 21 mai 2024
Dear Betty,Thank you for taking your time to leave us your feedback.We are pleased to hear that your found your stay convenient.We look forward to welcoming you back to our hotel in the near future.Kind regards,
10/10 Excellent
Christiane, Chambly
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christiane
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 22 mai 2024
Dear Christiane,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Your comments are important and help us improve our services. We hope to welcome you back in the future.
10/10 Excellent
Michael
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great and I especially liked the surrounding airport. Although there was a lack of pickles and could’ve used more pickles
Michael
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 20 mai 2024
Thank you for your feedback. We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,
4/10 Médiocre
Rae
19 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
The food in this hotel was very expensive and completely inedible. The condition was not worth the cost nor the star rating. Disappointing.
Rae
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 20 mai 2024
Thank you for taking the time to share your experience. We thrive to do our best for our guests. Please do not hesitate to get in touch with the Manager on Duty if there is anything that is not to your liking next time you stay with us.We are looking forward to welcoming you back soon.Kind regards,
10/10 Excellent
Neil de
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Handy for the airport
Neil de
Séjour de 1 nuit en mars 2024
Réponse de Hilton Gatwick Airport le 21 mai 2024
Dear Neil De,Thank you for your feedback! We're glad to hear that your stay met your needs. If you have any further suggestions or requests, please let us know. We hope to welcome you back soon!
10/10 Excellent
Tara
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very easy to get to from the airport
Tara
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 19 mai 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,
10/10 Excellent
Clare
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great, clean hotel. Access to South terminal.
Amazing soft comfortable bed!!!
Clare
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 19 mai 2024
Thank you for your feedback. We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,
6/10 Satisfaisant
Joanne, Delta
Voyage en couple
16 mai 2024
Very close to the airport terminals
Joanne
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 17 mai 2024
Dear JoanneThank you for your feedback.I am really glad to hear that you had pleasant stay with us.We are looking forward to welcoming you back soon.Kind regards,
10/10 Excellent
Leslie
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds were comfortable. Crab tree products for hair and skin were lovely . The bath was deep with high sides. Surprisingly quiet for an airport location. I felt safe. Was disappointed with the early check in process . I thought 25 pounds a lot to add to the room cost. Still waiting to see what the actual charge for the room is as there looks to be 2 charges on my credit card . Otherwise friendly staff.
Leslie
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 15 mai 2024
Dear Leslie,Thank you for taking your time to leave us your feedback.We are delighted to see the score you have given us. The pre authorisation takes 3-5 working days to release, but I have also forwarded you the final invoice for your reference.We look forward to welcoming you back to our hotel in the near future.Kind regards,
10/10 Excellent
Helen
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and convenient.
Helen
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 15 mai 2024
Dear Helen,Thank you for taking your time to leave us your feedback about your recent stay with us.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,
10/10 Excellent
Fabayo
Voyage en famille avec de jeunes enfants
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A comfortable stay
Fabayo
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 14 mai 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,
8/10 Bien
David
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean airport hotel ideal for an over night stay if you have an early morning flight.
David
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 14 mai 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,
10/10 Excellent
Duncan, Geneva
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Duncan
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 14 mai 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,
10/10 Excellent
Anthony
13 mai 2024
Les points forts : Propreté et personnel et service
Anthony
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 14 mai 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,
10/10 Excellent
Michael
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect place to spend the night before transatlantic flight
Michael
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 12 mai 2024
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,
10/10 Excellent
Shaida
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel two minutes from the airport.
Fantastic and easily commutable.
Lovely staff and a nice hotel.
Shaida
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 11 mai 2024
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,
8/10 Bien
Hilary
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hilary
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 12 mai 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,
10/10 Excellent
Daniel
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Connected to airport very clean and nice room
Daniel
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 11 mai 2024
Dear Daniel,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,
10/10 Excellent
Kevin
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
W
Kevin
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 11 mai 2024
Dear Kevin,Thank you for taking your time to leave us your feedback.We are delighted to see that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,
8/10 Bien
Colin
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient for one night prior to early morning flight. Food and service good. Very comfortable.
Colin
Séjour de 1 nuit en avril 2024
Réponse de Hilton Gatwick Airport le 10 mai 2024
Dear Colin,Thank you for sharing your experience with us! We're glad to hear that you found our hotel convenient for your overnight stay before your early morning flight. It's great to know that you enjoyed the food, service, and overall comfort of your stay. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!
8/10 Bien
Kathryn
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The signage was not very good coming off the Nation Express bus had to ask for directions It was fine when coming through the airport terminal
Kathryn
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 19 mai 2024
Thank you for taking a moment to share your experience. We are sorry to hear that the signage provided by the airport were not enough to find us easily. Our Executive team will review your comment and liaise with the airport if needed. We hope to have the opportunity to welcome you back soon. Kind regards.
8/10 Bien
michael
Voyage en couple
8 mai 2024
Need to look into more Gluten & Lactose free options
On the evening menu, as my wife had a very limited choice.
For a big chain like the Hilton it’s very embarrassing.
michael
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 9 mai 2024
Dear Michael,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited gluten and lactose-free options on our evening menu. We understand the importance of catering to dietary requirements and will certainly look into expanding our offerings in this regard. Your comments are valuable to us as we continuously strive to improve our services. If you have any specific dietary preferences or requirements for your next visit, please don't hesitate to let us know in advance, and we will do our best to accommodate them. We appreciate your patronage and hope to have the opportunity to welcome you back soon.
10/10 Excellent
Paul
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious and high standard of finishes in room. Friendly staff
Paul
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 7 mai 2024
Dear Paul;Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton London Gatwick soon.Kind Regards,Hilton London Gatwick
10/10 Excellent
Dawn
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just a short walk to the terminal . Room Very quiet,clean good quality handsoap/ shower products and nice fluffy white towels. Bed comfortable with good bedlinen . Breakfast was super..,really good choice and spotless hygiene..Only let down by poor quality coffee. All staff smiley and welcoming . An excellent start to our holiday.
Dawn
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Team le 6 mai 2024
Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,
2/10 Horrible
Rupa
Voyage en famille
4 mai 2024
Les points faibles : Personnel et service
At the time of check-in we were asked to pay and since the card machine was not working we paid cash. We were charged for the room again on the card that the room was booked with. When questioned we were given different answers by different people. Waiting for a refund since we were charged twice.
Rupa
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 4 mai 2024
Dear Rupa,Thank you for taking your time to leave us your feedback.Once again, our sincerest apologies for the double charge. Rest assured that the payment on the VISA card has been refunded this morning. We are very sorry that this has happened.Kind regards,
10/10 Excellent
peter
3 mai 2024
Les points forts : Personnel et service et équipements
Proximity to terminal
peter
Séjour de 1 nuit en mai 2024
Réponse de Hilton Gatwick Airport le 4 mai 2024
Dear Peter,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton Reception team
10/10 Excellent
SUNIL
1 mai 2024
SUNIL
Séjour de 1 nuit en avril 2024
Réponse de Hilton Gatwick Airport le 22 mai 2024
Dear Sunil,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Your comments are important and help us improve our services. We hope to welcome you back in the future.