Vestibule

Avis sur Areca Hotel Penang

3 out of 5
Areca Hotel Penang
No. 5, Jalan Khoo Sian Ewe, George Town

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 193 avis sur 275." "
Note des voyageurs de 8 (Bien), d’après 70 avis sur 275." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 275." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 275." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 275." "

9,4/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Ivan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beaucoup de cachet pourtant pour cet hotel bien situé. Petit déjeuner correct, et heure du thé fort agréable
Séjour de 4 nuits en février 2024
Réponse de Nazrin le 20 févr. 2024
Dear Ivan,Thank you for your feedback! We're delighted to hear that you appreciated the character of our well-located hotel. It's great to know that you enjoyed the decent breakfast and the very pleasant tea time during your stay.We aim to provide a unique and enjoyable experience for all our guests, and we're glad to hear that you found aspects of your stay to be memorable.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful experience.Warm regards,Areca Hotel Penang

10/10 Excellent

LAURENT

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent personnel & service
Séjour de 5 nuits en octobre 2023
Réponse de Nazrin le 1 nov. 2023
Dear Laurent, Thank you for your kind words and for taking the time to share your feedback. We are thrilled to hear that you found our staff and service to be excellent.Providing outstanding service is our top priority, and it's always gratifying to know that we met your expectations. Your feedback serves as a great source of motivation for our team.We hope to have the pleasure of welcoming you back in the future. If you have any specific requests or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing us, and we look forward to see you again soon.Warm regards,Areca Hotel Penang

10/10 Excellent

Xavier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Bel hôtel dans un bâtiment ancien rénové avec goût. Personnels très serviables et petit déjeuner copieux
Séjour de 2 nuits en juillet 2023
Réponse de Nazrin le 5 août 2023
Dear Xavier, Thank you for staying with us and sharing your wonderful review. We are thrilled to hear that you have enjoyed your stay and pleased to hear about your excellent stay with us. In the meantime, we are delighted to know that you were pleased with every the hotel architecture, décor, breakfast and service from our team member. Thank you once again for the feedback and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

Caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons adoré notre séjour au Areca Hotel. Le petit jardin intérieur est charmant. Nous avons profité de l'heure du thé offerte par l'hôtel. Le personnel est accueillant et de bon conseil. La localisation est excellente.
Séjour de 2 nuits en septembre 2022
Réponse de Nazrin le 23 sept. 2022
Dear Caroline, We are thrilled to hear that your enjoyed your stay with us and thank you for taking the time to give us a feedback with a perfect rating. I'm sure our entire hotel service staff enjoyed catering to your need as much as you enjoyed your stay. Thank you once again for the valuable comment and we certainly look forward to the pleasure of welcoming you back to Areca Hotel Penang in the near future. Best Regards, Areca Hotel Penang

10/10 Excellent

André, Montréal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service, aménagement sont des éléments important pour moi en voyage et ils ont été respectés et même surpassés
Séjour de 8 nuits en février 2020
Réponse de Areca Hotel Management le 14 mars 2020
Dear André, Thank you for staying with us. It brings us joy to hear that you had an enjoyable stay with us. We appreciate your positive ratings of the hotel, our associates and services. We look forward to welcome you back to our hotel soon.

10/10 Excellent

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dans un cadre raffiné
Un très bel établissement, dans un shophouse restauré avec raffinement. La chambre, la salle de bain, le patio sont superbes et surtout prenez le petit déjeuner qui est varié, copieux et delicieux!!
Séjour de 2 nuits en août 2019
Réponse de Areca Hotel Management le 19 août 2019
Dear Gilles, Thank you for staying with us. It brings joy to all of us at Areca Hotel Team to hear that you had an enjoyable stay with us. We appreciate your review and your excellent ratings means a lot to us. We are deeply honored to have the opportunity to serve you. All of us at Areca Hotel Team hope to welcome you back for another excellent stay.

10/10 Excellent

Sabah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top!
Hôtel très bien situé, déco superbe, personnel accueillant, disponible et aux petits soins, chambres un peu petites mais fonctionnelles avec un petit réfrigérateur et très propres. Services extra offerts à notre arrivée.
Séjour de 2 nuits en juillet 2019
Réponse de Areca Hotel Management le 3 août 2019
Dear Sabah, Thank you for choosing Areca Hotel Penang as your preferred holiday destination. We are deeply honored for having the opportunity to serve you. We look forward to welcome you back.

8/10 Bien

Jean-Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Week-end familiale à Penang.
Bel hôtel du style colonial avec mobilier d'époque très propre . Situé au bord du vieux Penang et à deux pas de la tour komtar et de ses magasins et attractions . Nous avons eu une chambre familiale spacieuse, immense avec 2 lits king size pour 3 personnes. Salle de bain avec tout le nécessaire. Bouilloire avec cafe,thé. Le petit déjeuner est copieux et varié . Tout est fait à la demande et le personnel est attentif et serviable.
Séjour de 2 nuits en janvier 2019
Réponse de Areca Hotel Management le 8 janv. 2019
Dear Jean-Pierre, Thank you for staying with us. It brings joy to all of us at Areca Hotel Team to hear that you had an enjoyable stay with us. We appreciate your review and your ratings means a lot to us. We are deeply honored to have the opportunity to serve you. All of us at Areca Hotel Team hope to welcome you back for another wonderful stay.

10/10 Excellent

Singkit, Temple City

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neat little hotel. Very friendly staff.
Séjour de 2 nuits en mai 2024
Réponse de Nazrin le 23 mai 2024
Dear Singkit,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our hotel and found our staff to be very friendly.Providing a warm and welcoming experience is important to us, and we're thrilled that our team made your stay memorable.We appreciate your feedback and hope to welcome you back for another wonderful stay in the future. If there's anything specific you loved or any preferences you have for your next visit, please don't hesitate to let us know.Warm regards,Areca Hotel Penang

10/10 Excellent

Leonie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Nazrin le 23 mai 2024
Dear Ms Leonie,Thank you for choosing to stay with us again at Areca Hotel Penang and for taking the time to leave such a positive review! We're thrilled to hear that you had a wonderful experience during your time with us.Your feedback is greatly appreciated, and we're delighted to know that you enjoyed your stay. If there's anything specific that stood out to you or any suggestions you have for making your next stay even better, please don't hesitate to share.We can't wait to welcome you back for another fantastic stay in the future. If there's anything you need in the meantime, please feel free to reach out to us.Warm regards,Areca Hotel Penang

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Areca Hotel was delightful, full of character, so much nicer than the high rise hotels we have been staying in so far on this trip. The staff were so friendly and welcoming, not only with a welcome drink, but an invitation to afternoon tea each afternoon of our stay. The room was small, but adequate and freshened every day inclcluding clean towels etc.
Séjour de 3 nuits en avril 2024
Réponse de Nazrin le 9 mai 2024
Dear Michelle,Thank you for your recent stay at Areca Hotel and for taking the time to share your experience with us. We are thrilled to hear that you found our hotel delightful and full of character. Providing a unique and memorable experience for our guests is something we strive for, and we're glad we were able to exceed your expectations.It's fantastic to know that you appreciated our friendly and welcoming staff, as well as our complimentary welcome drink and afternoon tea offerings. We believe that these little touches contribute to the overall enjoyment of our guests' stay, and we're delighted that you enjoyed them.We're also glad to hear that your room, although small, met your needs and was kept fresh and clean throughout your stay. Our housekeeping team works diligently to ensure that all guest accommodations are comfortable and well-maintained.Thank you once again for choosing to stay with us at Areca Hotel. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Areca Hotel Penang

10/10 Excellent

Seng Jea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nazrin le 29 avr. 2024
Dear Seng Jea,Thank you for staying with us and for your feedback. We're delighted to hear that you enjoyed your stay with us.Your satisfaction is important to us, and we're pleased to learn that there were no issues during your stay.We look forward to welcoming you back in the future.Best regards,Areca Hotel Penang

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely stay here, the staff were friendly and helpful and the afternoon tea at the hotel was a great touch, we really enjoyed it.
Séjour de 4 nuits en avril 2024
Réponse de Nazrin le 29 avr. 2024
Dear Helen,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a lovely experience at our hotel and that our friendly and helpful staff contributed to making your stay enjoyable.It's wonderful to know that you appreciated our complimentary afternoon tea offering. We strive to provide our guests with memorable experiences, and we're glad that you enjoyed this special touch during your time with us.Your kind words serve as encouragement to our team, and we sincerely appreciate your positive feedback. Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay.Thank you once again for your review, and we look forward to the opportunity of hosting you again in the future.Best regards,Areca Hotel Penang

8/10 Bien

Seng Jea

Voyage en famille
Les points forts : Équipements
The room isn’t soundproof. You can hear the call to prayer in the mornings and the cafe below. Not a terrible issue, it adds to the charm of the place but worth knowing ahead of time to set expectations right. Would stay again but in a quieter end of the hotel
Séjour de 3 nuits en avril 2024
Réponse de Nazrin le 29 avr. 2024
Dear Seng Jea,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found the ambiance of our hotel charming, and we appreciate your understanding regarding the soundproofing of the rooms.We understand the importance of a peaceful stay, and we apologize for any inconvenience caused by noise disturbances during your visit. Your feedback is valuable to us, and we will continue to explore ways to minimize any disruptions to ensure our guests' comfort.Should you choose to stay with us again in the future, please feel free to request a quieter room, and we will do our best to accommodate your preferences.Thank you once again for your review, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Best regards,Areca Hotel Penang

10/10 Excellent

Marshon Demal

Séjour de 7 nuits en avril 2024
Réponse de Nazrin le 9 mai 2024
Dear Marshon Demal,Thank you for choosing to stay with us at Areca Hotel Penang and for taking the time to leave such a positive review! We're thrilled to hear that you had a wonderful experience during your time with us.Your feedback is greatly appreciated, and we're delighted to know that you enjoyed your stay. If there's anything specific that stood out to you or any suggestions you have for making your next stay even better, please don't hesitate to share.We can't wait to welcome you back for another fantastic stay in the future. If there's anything you need in the meantime, please feel free to reach out to us.Warm regards,Areca Hotel Penang

8/10 Bien

Yuh Fen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nazrin le 29 avr. 2024
Dear Yuh Fen,Thank you for staying with us and for your feedback. We're delighted to hear that you enjoyed your stay with us.Your satisfaction is important to us, and we're pleased to learn that there were no issues during your stay.We look forward to welcoming you back in the future.Best regards,Areca Hotel Penang

10/10 Excellent

Yong Thye

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay in the hotel, like the location there. Plenty of good food around the hotel.
Séjour de 3 nuits en mars 2024
Réponse de Nazrin le 17 avr. 2024
Dear Yong Thye,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that you appreciated our hotel's location, surrounded by plenty of good food options.We're committed to providing our guests with a comfortable and convenient experience, and we're thrilled that we could contribute to your enjoyment of your time in the area.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything specific you'd like us to arrange for your next visit, please feel free to let us know.Warm regards,Areca Hotel Penang

10/10 Excellent

Kanesalingam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the large Victorian style family room.
Séjour de 4 nuits en avril 2024
Réponse de Nazrin le 17 avr. 2024
Dear Kanesalingam,Thank you for your wonderful feedback! We're thrilled to hear that you loved our large Victorian style family room.Should you plan another visit, please don't hesitate to reach out to us directly. We'd love to welcome you back for another enjoyable stay!Warm regards,Areca Hotel Penang

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful colonial building
Séjour de 4 nuits en mars 2024
Réponse de Nazrin le 6 avr. 2024
Dear Katherine,Thank you for your kind words! We're delighted to hear that you appreciated the beauty of our colonial building.Preserving the charm and heritage of our establishment is a priority for us, and we're thrilled that you found our architecture appealing.We hope to welcome you back for another memorable stay in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Arthur

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and very helpful, the room was extremely clean and the breakfast was good. Plenty to walk to nearby. The only noise was from the nearby mosque which will be a problem anywhere in Penang.
Séjour de 3 nuits en mars 2024
Réponse de Nazrin le 6 avr. 2024
Dear Arthur,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at our hotel.Our team takes great pride in providing friendly and helpful service, and we're delighted that you found them to be so. We're also glad that you found your room to be extremely clean and enjoyed the breakfast offerings.Regarding the noise from the nearby mosque, we understand that it's a common occurrence in Penang. We appreciate your understanding on this matter.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Biu Lai

Séjour de 5 nuits en mars 2024
Réponse de Nazrin le 29 avr. 2024
Dear Biu Lai,Thank you for staying with us and for your feedback. We're delighted to hear that you enjoyed your stay with us.Your satisfaction is important to us, and we're pleased to learn that there were no issues during your stay.We look forward to welcoming you back in the future.Best regards,Areca Hotel Penang

10/10 Excellent

Hitomi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
スタッフの方がとても優しかったです。 可愛いホテルでした。 壁が薄く少し外の音が気になります。
Séjour de 2 nuits en mars 2024
Réponse de Nazrin le 6 avr. 2024
Dear Hitomi,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff very kind and enjoyed the charm of our hotel.We apologize for any inconvenience caused by noise from outside. We understand the importance of a peaceful stay and will look into ways to mitigate noise disturbances for our guests.Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for another stay in the future.Warm regards,Areca Hotel Penang

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ein sehr schönes Hotel mit großen Zimmern und sehr freundlichem Personal. In der Lobby steht ein Wasserspender. Die Zimmer werden täglich mit 2x 0,5 L Wasserflaschen aufgefüllt. Am Nachmittag gibt es einen kleinen Gratissnack. Frühstück wid für 30 MYR pro Person angeboten. In der Nähe sind viele Möglichkeiten zum essen. Auch en Markt ist um die Ecke.
Séjour de 4 nuits en mars 2024
Réponse de Nazrin le 17 mars 2024
Dear Sabrina,Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you enjoyed your time at our hotel.It's wonderful to know that you found our rooms spacious and our staff friendly. We're glad you appreciated the cold welcome drink in the lobby and the complimentary snacks in the afternoon.We're pleased to offer breakfast for a nominal fee, and we're glad you found it to be convenient. It's great to hear that you found plenty of dining options nearby, as well as a market just around the corner.Thank you for your feedback, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Areca Hotel Penang

8/10 Bien

Chuck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Nazrin le 2 mars 2024
Dear Chuck,Thank you for your positive feedback and wonderful rating! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

MING CHANG

Séjour de 2 nuits en février 2024
Réponse de Nazrin le 2 mars 2024
Dear Ming Chang,Thank you for your positive feedback and wonderful rating! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Sang

Séjour de 1 nuit en février 2024
Réponse de Nazrin le 21 mars 2024
Dear Sang,Thank you for your positive feedback and wonderful rating! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Bruce

Séjour de 3 nuits en février 2024
Réponse de Nazrin le 21 mars 2024
Dear Bruce,Thank you for your positive feedback and wonderful rating! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Kenneth, Tonbridge

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A older hotels that has kept it's caricaturist.
Séjour de 5 nuits en janvier 2024
Réponse de Nazrin le 4 févr. 2024
Dear Kenneth,Thank you for your feedback! We're delighted to hear that you appreciate the unique character of our hotel, which has maintained its charm over the years. Preserving the character and charm of older hotels is something we take pride in, and we're glad you enjoyed your stay.If there's anything specific you loved about the character of our hotel or if there's anything we can do to enhance your next visit, please feel free to share.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience.Warm regards,Areca Hotel Penang

8/10 Bien

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simple, quiet , not congested Eateries within walking distance
Séjour de 2 nuits en janvier 2024
Réponse de Nazrin le 1 févr. 2024
Dear Melissa,Thank you for your feedback! We're delighted to hear that you found our hotel simple, quiet, and not congested, providing a peaceful atmosphere for your stay.It's great that there are eateries within walking distance, making it convenient for you to explore local dining options.We appreciate your positive comments, and we look forward to the opportunity to host you again in the future.Warm regards,Areca Hotel Penang

10/10 Excellent

Leonie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A happy repeat guest. The hotel makes good use of the Penang shophouses it has been refurbished from. Great service and charming property.
Séjour de 1 nuit en janvier 2024
Réponse de Nazrin le 26 janv. 2024
Dear Ms Leonie,Thank you for being a happy repeat guest! We appreciate your loyalty and are thrilled to hear that you've had positive experiences with us. It's fantastic to know that you appreciate the way we've utilized the Penang shophouses in our refurbishment, and we're delighted that you find our service great and the property charming.Your continued support means a lot to us, and we look forward to welcoming you back for many more enjoyable stays.Warm regards,

10/10 Excellent

Eiko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First, let me say that the staff is excellent!! The location is also good. The hotel is old but has been renovated and looks nice. Cleaning is also great. I'm glad that afternoon tea is free.
Réponse de Nazrin le 26 janv. 2024
Dear Eiko,Thank you for your glowing review! We truly appreciate your kind words and are delighted to hear that you had an excellent experience with our staff. We're pleased that you found the location, renovations, and cleanliness to your satisfaction.It's wonderful to know that you enjoyed the complimentary afternoon tea. We strive to provide a comfortable and enjoyable stay for our guests, and your feedback is a great motivation for our team.Thank you for choosing to stay with us, and we look forward to the pleasure of welcoming you back for another great experience.Warm regards,Areca Hotel Penang

10/10 Excellent

BRIAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Nazrin le 20 janv. 2024
Dear Brian,Thank you for your positive feedback and wonderful rating! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

8/10 Bien

Liway

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean place and a enjoy full place to stay
Séjour de 1 nuit en janvier 2024
Réponse de Nazrin le 20 janv. 2024
Dear Liway,Thank you for your positive feedback! We're delighted to hear that you found our place clean and enjoyable for your stay. Providing a clean and enjoyable environment for our guests is always our goal.If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to the pleasure of hosting you again in the future!Warm regards,Areca Hotel Penang

10/10 Excellent

Leonie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A satisfied repeat guest. The service is so wonderful at Areca. Stayed in a different type of room this time - smaller, but just as charming and functional. Thank you, as always, Dennis.
Séjour de 1 nuit en janvier 2024
Réponse de Nazrin le 20 janv. 2024
Dear Leonie,Thank you for being a loyal and satisfied repeat guest! We truly appreciate your continued trust in Areca and your kind words about our service. It's fantastic to know that you found the smaller room just as charming and functional.Dennis and the entire team are grateful for your acknowledgment. We look forward to serving you again and ensuring each visit is as wonderful as the last.Thank you for your ongoing support, and we can't wait to welcome you back for another delightful stay!Warm regards,Areca Hotel Penang

8/10 Bien

Debbie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Nazrin le 2 janv. 2024
Dear Debbie,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you once again for choosing Areca Hotel Penang. We look forward to seeing you soon!Warm regards,

10/10 Excellent

Martha

The hotel was wonderful. The only issue for me was the limited options for food around the area, and mostly that the hotel does not offer dinner.
Séjour de 2 nuits en décembre 2023
Réponse de Nazrin le 2 janv. 2024
Dear Martha,Thank you for your kind words about your stay with us! We're delighted to hear that you found the hotel wonderful.We understand your concern about the limited dining options around the area however there is plenty hidden café, stall & restaurant around the area and you may also request our front desk assistant for any recommendation which we gladly will assist. While we currently don't offer dinner service, we're always looking for ways to improve and expand our offerings.We appreciate your understanding and hope that despite this limitation, the overall experience met your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay.Warm regards,

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room is clean and spacious. Just that morning abit noisy. Other than that stay was pleasant.
Séjour de 1 nuit en décembre 2023
Réponse de Nazrin le 2 janv. 2024
Dear Michael,Thank you for sharing your experience with us. We're glad to hear that you found the room clean and spacious, contributing to a pleasant stay.We apologize for the morning noise that affected your experience. Your comfort is important to us, and we'll address this to ensure a quieter environment for our guests.We appreciate your understanding, and should your travels bring you back our way, we'll make every effort to ensure a more peaceful stay.Thank you for choosing us, and we hope to welcome you back for an even better experience.Warm regards,

8/10 Bien

Arasu, Issaquah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a very quiet place without having any TV and other disturbances. We cannot stay there without a rental car.
Réponse de Nazrin le 2 janv. 2024
Dear Arasu,Thank you for sharing your experience with us. We're glad you enjoyed the quiet atmosphere at our place. We take pride in offering a serene environment free from disturbances.Regarding your feedback about absence of TVs in the rooms, we'd like to clarify that each of our rooms is actually equipped with its own television. We apologize if there was any confusion or oversight during your stay.Additionally, we understand that our location might require a rental car for convenient travel around the area. While we regret any inconvenience caused, we're always exploring ways to enhance the overall experience for our guests.Your feedback is valuable, and we hope that despite these aspects, you had an otherwise enjoyable stay. If you plan to return and require any assistance with transportation or local guidance, please don't hesitate to reach out. We're here to help.Thank you for choosing us, and we hope to have the opportunity to host you again in the future.Warm regards,

10/10 Excellent

Kyrsty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Nazrin le 2 janv. 2024
Dear Kyrsty,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you once again for choosing Areca Hotel Penang. We look forward to seeing you soon!Warm regards,

8/10 Bien

Samantha

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Love the rich heritage decoration of the place, the scent and cleanliness. The staff were friendly and welcoming! Only drawback is if your room is facing directly the event space opposite, do expect a lot of noise at night. We stayed over the weekend and there was a wedding, people were really loud at 1am saying goodbye and getting really loud after all the drinking. It was horrible esp with young kids sleeping halfway crying from the noise.
Réponse de Nazrin le 2 janv. 2024
Dear Samantha,Thank you for your kind words regarding the rich heritage décor, cleanliness, and the welcoming demeanor of our staff. We're thrilled to know that these aspects added to your positive experience.We apologize sincerely for the inconvenience caused by the noise from the event space during your stay, especially considering the disturbance it caused with young kids trying to sleep. Your comfort and peaceful stay are incredibly important to us, and we regret that this experience fell short of our standards.We'll take your feedback seriously and look into measures to minimize such disturbances in the future. We're sorry for the impact this had on your stay.Should you choose to stay with us again, please feel free to request a room away from event spaces, and we'll do our utmost to accommodate your preferences.Thank you for your understanding, and we hope to have the opportunity to regain your trust and provide you with a more peaceful experience during your next visit.Warm regards,

6/10 Satisfaisant

Leon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great architecture small room
Beautiful architecture. Pleasant staff. Room pleasant but small and bed too small for 2. Shower great. Breakfast not so good, especially the Western food. Location good for sights etc.
Séjour de 2 nuits en décembre 2023
Réponse de Nazrin le 2 janv. 2024
Dear Leon,Thank you for taking the time to share your experience with us. We're delighted that you appreciated our beautiful architecture and found our staff pleasant.We apologize for any inconvenience caused by the room size and bed. Your comfort is important to us, and we'll take your feedback into consideration as we aim to improve our guests' experience.It's wonderful to hear that you enjoyed the great shower experience. However, we regret that the breakfast, especially the Western options, did not meet your expectations. Rest assured, we'll review our offerings to enhance the breakfast experience for our guests.We're glad our location was convenient for exploring the sights. Should you plan another visit, we'd love the opportunity to create a more enjoyable stay for you.Thank you for choosing to stay with us and for sharing your valuable feedback.Warm regards,

10/10 Excellent

Damien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Nazrin le 2 janv. 2024
Dear Damien,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you once again for choosing Areca Hotel Penang. We look forward to seeing you soon!Warm regards,

10/10 Excellent

Kim Ling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very welcoming and helpful. Lots of food options around. Property is very beautiful and rooms are big.
Séjour de 4 nuits en décembre 2023
Réponse de Nazrin le 2 janv. 2024
Dear Kim Ling,Thank you for your kind review! We're thrilled to hear about your positive experience during your stay with us.It's wonderful to know that our staff left a lasting impression with their welcoming and helpful attitude. We take pride in providing exceptional service to our guests.We're glad you enjoyed the variety of food options around our property. Penang is indeed renowned for its culinary diversity, and we're delighted it added to your experience.Moreover, we're pleased that you found our property beautiful and the rooms spacious. Creating a comfortable and aesthetically pleasing environment for our guests is a priority for us.Should your travels bring you back to this area, we'd be honored to host you again and continue providing a memorable experience.Thank you for choosing to stay with us and for your kind words!Warm regards,

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I love this hotel. Right across from the famous Oenang road eateries. Most attractions are within walking distance. The Hutton lane roti Bakar is right outside the hotel entrance area. The staff are friendly and helpful and the hotels feels safe and private. The flip side is that I get waken up at 6am sharp from prayer calls at a nearby mosque. That’ was bad for us since we are on holiday and it’s not great to get worked up at 6am daily.
Séjour de 4 nuits en novembre 2023
Réponse de Nazrin le 6 déc. 2023
Dear Richard,Thank you for your recent stay and for taking the time to share your experience with us! We're thrilled to hear that you loved our hotel's convenient location near the famous Penang Road eateries and its proximity to many attractions. It's wonderful that you found our staff friendly and helpful, and we're delighted that you felt safe and had a sense of privacy during your stay.We sincerely apologize for the inconvenience caused by the early morning prayer calls from the nearby mosque. We understand the importance of a peaceful holiday and acknowledge that this disrupted your rest. Your feedback is invaluable to us, and we'll explore ways to mitigate such disturbances for our guests in the future.Should your travels bring you back to Penang, we'd love the opportunity to make your stay more comfortable. Please feel free to reach out to us directly, and we'll do our best to ensure a more restful experience next time.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back for an even better stay.Warm regards,Areca Hotel Penang

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
all fine
Séjour de 6 nuits en novembre 2023
Réponse de Nazrin le 2 janv. 2024
Dear Ronald,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay with us.We can't wait to welcome you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you once again for choosing Areca Hotel Penang. We look forward to seeing you soon!Warm regards,

10/10 Excellent

??

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Nazrin le 1 déc. 2023
Dear Valued Guest,Thank you for choosing to stay with us and for leaving such a fantastic rating! We're thrilled to know that you had an excellent experience during your time at our hotel.Your high rating means a lot to us, and it motivates us to continue delivering exceptional service to all our guests.We look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or if we can assist in any way to make your next stay even better, please feel free to let us know.Warm regards,Areca Hotel Penang

10/10 Excellent

Pang Hsin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
地點優越,員工態度和善,飯店清潔認真,環境古色古香,非常舒服
Séjour de 4 nuits en novembre 2023
Réponse de Nazrin le 28 nov. 2023
Dear Pang Hsin,Thank you for your lovely review! We're delighted that you found our hotel's location excellent and enjoyed the kindness of our staff. Ensuring a clean and conscientious environment for our guests is one of our top priorities, and we're thrilled you appreciated it.It's wonderful to hear that you found the antique ambiance of our hotel environment very comfortable. Creating a cozy and welcoming atmosphere is something we take pride in.Should your travels bring you back this way, we'd be honored to host you again and provide another enjoyable and comfortable stay.Thank you for choosing us and for sharing your positive experience!Warm regards,Areca Hotel Penang

10/10 Excellent

Mui San

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Nice and cosy. Just that hotel is a bit old and noisy at certain times. Service staff very good service :)
Séjour de 4 nuits en novembre 2023
Réponse de Nazrin le 23 nov. 2023
Dear Mui San,Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you found our hotel nice and cozy and that our service staff provided excellent service.We apologize for any inconvenience caused by noise, and we appreciate your understanding regarding certain times when it might be a bit noisy. We're continuously working to improve our facilities to enhance our guests' comfort.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even more pleasant stay. If there's anything specific you'd like us to address for your next visit, please let us know. We're here to ensure your stay is enjoyable.Warm regards,Areca Hotel Penang

8/10 Bien

Tadas

Les points forts : Propreté
Séjour de 5 nuits en novembre 2023
Réponse de Nazrin le 19 nov. 2023
Dear Tadas,Thank you for staying with and and give us a lovely feedback during your stay. Should your future travels lead you back our way, we'd love to host you again. Please don't hesitate to reach out directly if there's anything we can assist you with for your next visit.Warm regards,Areca Hotel Penang

10/10 Excellent

Conny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel, well located and friendly staff.
Séjour de 5 nuits en novembre 2023
Réponse de Nazrin le 14 nov. 2023
Dear Conny,Thank you for taking the time to share your positive review! We're thrilled to hear that you enjoyed your stay at our hotel and found it well-located. Our team greatly appreciates your kind words about our friendly staff.It's always a pleasure to know that our guests had a pleasant experience. If you have any specific highlights or if there's anything we can do to make your future stays even better, please feel free to share.We look forward to welcoming you back to our hotel in the future.Best regards,Areca Hotel Penang