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Avis sur Atrium Resort

4 out of 5
Atrium Resort
510 Marine Parade, Biggera Waters, QLD

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 414 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 379 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 1000." "

7,8/10

Propreté

8,0/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Penina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the roof top pool and spa.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Roberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall good but not happy with the insects coming in due to no screen protectors. Also while we were there we killed 3 big cockroaches.
Séjour de 4 nuits en mars 2024

10/10 Excellent

kevin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From check in to residents to parking was all excellent
Séjour de 3 nuits en février 2024

8/10 Bien

Gail

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean apartment with nice facilities ie pools, spa, sauna, cafe onsite etc
Séjour de 4 nuits en janvier 2024

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024

2/10 Horrible

Karin

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Currently i am undergoing Cancer treatment, and had 1 week off to go away. We stayed in apartment 1E. It was a HEALTH HAZZARD! Broken, mouldy tiles in the bathroom with cockroaches! We paid for a spa room but couldnt use it due to the revolting condition of the bathrooms. The lock on the door was broken (maintenance came to check it but didnt have another lock) bedrooms had no air cond only a fan. Furniture was grubby and my child went to get a blanket out the cupboard that was covered in brown sticky things. This place is not fit for staying in with the bathrooms mouldy and tiles missing. We told reception that $417 a night is really not fair for what we got. I am going to show these photos to relevant people as i believe we were ripped off. I asked for a discount on our stay because it was a health hazzard but told no. If they had any conscience, they would not put an immuno compromised person in a mould and cockroach infested room. We asked to check out but were told we had to pay 3 nights even though we asked after 1 night of stay as thats cancellation policy. DONT STAY HERE!
Séjour de 5 nuits en janvier 2024

6/10 Satisfaisant

Sam

Voyage en famille
Les points forts : Personnel et service
Overall this place is ok but it helps to set the expectation that it is more of an apartment (with a pool and restaurant) than a resort. If you’re staying more than 3 nights you will need to BYO toilet paper and shampoo. Rooms are only serviced if you stay more than 8 days. But overall it’s not too bad.
Séjour de 7 nuits en décembre 2023

2/10 Horrible

Ashley

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lady at reception was rude and not helpful at all. Air conditioners don’t cool the whole place.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

steven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely love the view from our balcony the kid's loved the gaming room and the pools just all round we loved.We could have just stayed there beautiful spot and all the theme parks were close so that's a bonus
Séjour de 6 nuits en décembre 2023

10/10 Excellent

Damien

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 3 nuits en décembre 2023

8/10 Bien

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks for a great stay!
Séjour de 5 nuits en décembre 2023

6/10 Satisfaisant

Simone

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The airconditioning didnt go to the bedrooms, so it was impossible to sleep. We had an athlete who needed a good sleep, so he had to sleep on the floor in the lounge. There was no service, so we had to try to wash towels and replenish things ourselves.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff friendly and helpful. Facilities fabulous
Séjour de 3 nuits en décembre 2023

2/10 Horrible

BRETTT

Les points faibles : Propreté et personnel et service
I am a Vet with a Government approved Assistance dog ! On booking I call the property to let them know ! The manager flatly refused my booking ! Her actions could have brought the resort a $ 10000 $ fine ! I suggest maybe u should educate the owners and Management as to state and federal law as to assistance and blind dogs in Oz !
Séjour de 4 nuits en novembre 2023

4/10 Médiocre

Richard

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Noisy. Lock broken upon arrival resulting in delay. Shower did not drain.
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Jessica

Voyage en famille
Family friendly
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Daniel

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved our recent stay, plenty of room to hang with family, lady running and reception and site was very friendly and helpful... highly recommend.
Séjour de 5 nuits en novembre 2023

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet place for family close to playground for kids calm beach for young kids, cafe open for breakfast and lunch,
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Siana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful place to stay.
Séjour de 4 nuits en octobre 2023

6/10 Satisfaisant

Selina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of road noise
Séjour de 3 nuits en octobre 2023

6/10 Satisfaisant

Cassandra

Séjour de 3 nuits en octobre 2023

10/10 Excellent

Bronwyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful atmosphere with the plants and water features. The rooftop pop and spa were both stunning.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the view from the 6th floor. Having two bedrooms, an ensuite and kitchen facilities suited our family. The rooftop pool and spa was luxurious. We also made good use of the tennis court. All the staff were friendly and helpful.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Jess

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for families. Both pool areas were fantastic.
Séjour de 3 nuits en septembre 2023

8/10 Bien

kirsti

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Séjour de 9 nuits en août 2023

2/10 Horrible

Stephanie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023

10/10 Excellent

DAN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for multiple familys
Great place to catch up with family and friends, has a great area on roof and the poools are great. shopping centre near by. Great place to relax
Séjour de 3 nuits en août 2023

10/10 Excellent

DAN

Voyage en famille
Séjour de 3 nuits en août 2023

2/10 Horrible

Andrew

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beds dining and outdoor chairs are old broken and dangerous sheets doonas pillows and beds are stained and disgusting When I informed reception they denied it but said they would inform the owner and nothing else
Séjour de 4 nuits en août 2023
Réponse de Jotika le 27 août 2023
Hi Andrew, we are sorry that you did not enjoy your stay with us. You only informed us that there was a broken chair on your departure. We do hope to see you again and wish you all the best.

6/10 Satisfaisant

Sheryl

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
good position and easily accessible for our needs. staff prompt and polite with a water leakage problem in bathroom although obviously been an issue in the past by the look of the vanity. probably look at other accommodation in the future.
Séjour de 3 nuits en août 2023

10/10 Excellent

Daniel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location, away from heavy traffic while still close to everything. (10 minutes from Helensvale motorway for connecting Theme Parks) Views of the quay through the trees are gorgeous. If hiring a car for a weekend, this place is perfect.
Séjour de 3 nuits en août 2023

6/10 Satisfaisant

Anthony

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
When first got in it was obvious it had not been cleaned well. Ice cream stick on coffee table and rubbish easily seen under sofa, coffee cups had coffee stains etc. Then main bed wardrobe door off rollers etc. Small things really but you expect when paying good money. Had a shower, flooded bathroom which was disgusting as had not been cleaned likely for ages. But credit to management, they got most fixed/cleaned after I asked. Manager nice and handyman for complex awesome. Overall happy enough.
Séjour de 4 nuits en août 2023

8/10 Bien

Adam

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room overlooking the water. Good cooking facilities and bed was comfortable and warm. Property was clean and quiet. We enjoyed our stay
Séjour de 4 nuits en août 2023

10/10 Excellent

rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing view from my apartment & fantastic location. Lovely facilities & friendly people. Thankyou for a wonderful stay, I’d love to come back again.
Séjour de 4 nuits en août 2023

2/10 Horrible

Michelle

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Warning! Apartment 1E is a health and safety hazard - it needs urgent attention.  I was experiencing allergy symptoms during my stay at Atrium, but only when I was in the unit at night.  We were out all day and I was fine.  I went looking for what could be giving me the reaction (sore throat, sneezing, watery eyes) and found black mould on the curtains and windows.  There was also large piles of dust under the bed.  I moved out of that room and into the 2nd bedroom with my daughter, but there was also mould and dust in this room.  I informed reception and they said they would get it cleaned.  Someone came to vacuum but they didn't clean the mould.  We were also not impressed with the floors being so dirty that our feet/socks were black from walking around the unit.  The sheets, blankets, mattress protectors - all had stains.  The main bathroom has a cupboard door missing and the vanity is in very shabby condition.  The ensuite has a loose tile that is a tripping hazard.  Behind the tile is rotten wood - the bottom of the shower unit!  I don't understand how the owners can allow this to happen.  When I complained to reception the second time, the response was simply to inform me about the refurbished units in the building.  This has nothing to do with refurbishment - it's basic maintenance and cleaning.
Séjour de 6 nuits en juillet 2023

8/10 Bien

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023

8/10 Bien

Keith

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Presentation and Atrium 6 star Kitchen - only 1 of the 8 Cups was clean, 2 knives still dirty. No instructions for the Air Conditioner, or TV. TV in bedroom could only work if I used the knobs on the side of the TV set, handset in lounge kept losing it's cover. Locked myself out when lock of balcony door fell into lock at breakfast. Had to yell attention from a neighbouring guest to notify the office. What would have happened if reception is unattended?
Séjour de 3 nuits en juillet 2023

8/10 Bien

Allison

Séjour de 7 nuits en juin 2023

8/10 Bien

George

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Great family accommodation. Beautiful view. Close to theme parks and shops. Apartment could use updating as quite dated worn. Otherwise great.
Séjour de 3 nuits en juillet 2023

8/10 Bien

Ray

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023

10/10 Excellent

Mitch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant stay, perfectly located between theme parks. Rooms very clean and perfect for family of 4. Cafe below was nice addition and good meals, coffee. We will book here again
Séjour de 5 nuits en juin 2023

10/10 Excellent

KORNZ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023

4/10 Médiocre

Jamie

Voyage en couple
Les points faibles : Propreté
Toilet had not been cleaned properly. Black hair left behind on lounge and floors. Tv did not work in lounge. WiFi password not supplied on booking in.
Séjour de 3 nuits en mai 2023

10/10 Excellent

Katherine

Séjour de 3 nuits en avril 2023

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Have stayed here a couple of times now with my family and children (aged 14 and 12). This property is in the perfect location for theme parks, surfers paradise and dining/shopping (only 17 mins to theme parks and 10 mins to Surfers Paradise) Resort has everything you need and is quiet. Two pools. Rooftop heated. Tennis court and cafe which is very well priced. Rooms have laundry and full kitchen facilities. Only issue would be carparking. Depending on what unit your giving will depend on what carapace. Some carapaces are very tight and hard to get in and out of. We will stay again.
Séjour de 3 nuits en avril 2023

6/10 Satisfaisant

DAVID

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Fair stay but should have been better.
Unit was old and not cleaned as well as I would expect. We arrived just before 2pm with no one at reception and unable to get in to the complex. Alsi the unit we were in, 1J was so hot as it was facing north and west, the curtains thin and only air conditioning in the living area which didn't cool the whole area effectively.
Séjour de 4 nuits en avril 2023

6/10 Satisfaisant

Christian

Voyage en famille
Les points faibles : Équipements
it was ok for the price but the units weren’t cleaned very well the staff likely weren’t given enough time and despite saying in the info that toilet paper etc could be purchased from reception they didn’t seem happy when you asked about it
Séjour de 6 nuits en avril 2023

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful setting, staff were amazing, and the room was lovely. Will definitely be back
Séjour de 6 nuits en mars 2023

6/10 Satisfaisant

Kate

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
We loved roof top pool and spa, and bbq area, loved location. Staff not very helpful, and I paid for deluxe apartment and did not even have a shower screen, (Clearly broken off) and no glass in doors of vanity, lack of utensils, did not feel happy with the amount paid for what I received, if price reflected what you get would highly recommend.
Séjour de 7 nuits en mars 2023