Suite, 2 chambres | Terrasse/Patio
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Avis sur Bluegreen Shenandoah Crossing, Ascend Resort Collection

2.5 out of 5
Bluegreen Shenandoah Crossing, Ascend Resort Collection
174 Horseshoe Cir, Gordonsville, VA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 327 avis sur 757." "
Note des voyageurs de 8 (Bien), d’après 241 avis sur 757." "
Note des voyageurs de 6 (Satisfaisant), d’après 113 avis sur 757." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 757." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 757." "

8,6/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Il faut profiter des activités !
Nous y sommes restes pour une étape... Hors l'ensemble des activités proposées valent le coup pour y rester au moins 2 nuits (lac avec activités nautiques a proximité, chevaux, mini-golf, golf, balades, etc).

6/10 Satisfaisant

Ron

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff eager to please, courteous. Limited dining: no breakfast, had to drive into town to eat. Most local shops, restaurants closed sunday and monday. Stayed in the lodge: room small and uncomfortable. Nice mattress and shower. Resort? - not really.
Séjour de 3 nuits en mars 2024
Réponse de Dori-Marie le 18 mars 2024
Dear Ron,Thank you sincerely for taking the time to share your experience at Shenandoah Crossing. Your feedback is incredibly valuable to us.We will ensure that your concerns are shared with our team, and we're committed to addressing them promptly. It's our utmost priority to continuously improve and provide the best possible experience for our guests.We genuinely hope that you'll consider giving us another opportunity in the future. We're dedicated to ensuring that your next stay exceeds your expectations and leaves you with only positive memories.

4/10 Médiocre

Thomas

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The natural setting was good. That is were it stops. Room in lodge was dmsll, limited tv channels, two beds but only one chair, ( they refused to give us another chair, nowhere to eat out. Resort restaurant was closed, had to drive 20 minutes to get breakfast. We did fine a great employee who was helpful and solved a couple of our problems. His name is Warren!!
Séjour de 4 nuits en janvier 2024
Réponse de Dori-Marie le 8 janv. 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Satisfaisant

Amy

Les points forts : Propreté et personnel et service
The cabins are lovely. But there are not numerous trails on the property as advertised. It is very remote. There is nothing anywhere near it, so in the winter there is little to do. I also didn’t like a 10:00 a.m checkout, when they ask you to assist in the housekeeping.
Séjour de 4 nuits en janvier 2024
Réponse de Dori-Marie le 8 janv. 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Amber

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Dori-Marie le 19 déc. 2023
Thanks for staying with us. We look forward to seeing you again!

6/10 Satisfaisant

Tyler

Voyage en couple
Les points faibles : Personnel et service
Réponse de Dori-Marie le 5 févr. 2024
Thank you for your feed back. Hope to see you again.

6/10 Satisfaisant

Sonja

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The cabin could've been a little cleaner
Séjour de 3 nuits en novembre 2023
Réponse de luis le 20 nov. 2023
We appreciate you sharing your feedback, Sonja! We are glad to hear you enjoyed your vacation at our Shenandoah Crossing resort. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

10/10 Excellent

carlie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 2 nuits en novembre 2023
Réponse de Dori-Marie le 17 nov. 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Russell

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Dori-Marie le 15 nov. 2023
Thank you for taking the time to share your review, Russell. We are thrilled that you enjoyed your time at our Shenandoah Crossing and would be happy to have you stay with us again!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property with nice options for food nearby.
Séjour de 2 nuits en novembre 2023
Réponse de Dori-Marie le 6 nov. 2023
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the horses!!
Séjour de 2 nuits en août 2023
Réponse de Dori-Marie le 22 août 2023
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

8/10 Bien

Jack

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the property itself. It is a time share type hotel with cabins, with pools, peace and quiet, a conference room, horses/pastures/barns to board them, golf, putt putt golf, carts, very nice people working there. Only thing that has opportunity for improvement is just upgrade room air conditioners (in the hotel rooms), and put microwaves in rooms, as well as fold out suitcase stands. All else is good. I would definitely stay again if invited or opportunity was open.
Séjour de 2 nuits en août 2023
Réponse de Dori-Marie le 9 août 2023
We very much appreciate and value your feedback and will share it with our team. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Regina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was just beautiful!
Séjour de 2 nuits en août 2023
Réponse de Dori-Marie le 9 août 2023
We’re so thrilled to hear you enjoyed staying with us. We will happily share your compliments with our team. We look forward to seeing you again!

8/10 Bien

Charlie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Dori-Marie le 27 juil. 2023
Thank you for staying with us. We hope to see you again soon.

6/10 Satisfaisant

Ashley

Séjour de 2 nuits en juillet 2023
Réponse de Dori-Marie le 9 août 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steve

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
It was lime paradise! EVERYTHING WAS PERFECT! I can’t wait to come back next year.
Séjour de 4 nuits en juillet 2023
Réponse de Dori-Marie le 12 juil. 2023
We would like to thank you for your recent visit to Bluegreen's Shenandoah Crossing. It has been a real pleasure to serve you. Every guest is a valued guest, and we are delighted to have been your hotel of choice during your recent stay.

4/10 Médiocre

Steven Lewis, Harker Heights

Les points faibles : Propreté
The property could use some upgrades. They closed the Tavern due to COVID and still not open.
Séjour de 2 nuits en juillet 2023
Réponse de Dori-Marie le 11 juil. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

paloma, Montgomery Village

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en juillet 2023
Réponse de Dori-Marie le 11 juil. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good staff, small rooms, clean, responsive
Séjour de 2 nuits en juillet 2023
Réponse de Dori-Marie le 11 juil. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shauna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property and very well maintained and clean. Loved all the horses and barn animals, as well as local wildlife.
Séjour de 2 nuits en juillet 2023
Réponse de Dori-Marie le 11 juil. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kids love it
This is our second stay here. The first time we stayed in a cabin, this time in the lodge. I definitely recommend the cabins for privacy, quiet, and a kitchen. The lodge is more like a hotel stay, it was fine but we had a problem with noisy neighbors. The kids love the multiple pools, horses, mini golf etc.
Séjour de 4 nuits en juin 2023
Réponse de Dori-Marie le 11 juil. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Brendon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We really enjoyed our stay. The only thing we didn’t like About they don’t have a restaurant on site. It’s been closed since Covid. But very relaxing and family friendly
Séjour de 1 nuit en juin 2023
Réponse de Dori-Marie le 5 juil. 2023
Thank you for taking the time to share your experience at Shenandoah Crossing, Brandon. We will share your insight with our team. Your review regarding your stay is useful to help us become a better property.

6/10 Satisfaisant

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Need restaurant onsite.
Very disappointing that there is no restaurant in the lodge. Next closest restaurant is not on property. Very inconvenient. Inquiries did not give a good reason for lack of food. There is a wonderful empty restaurant on site.
Séjour de 2 nuits en juin 2023
Réponse de Dori-Marie le 5 juil. 2023
Thank you for your feedback, Cynthia. We will share your insight with our team. Your review regarding your stay is useful to help us become a better property.

10/10 Excellent

Marguerite

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Family getaway
Had a nice stay didnt get to eplore or do anything because ir rained the whole time we was there
Séjour de 2 nuits en juin 2023
Réponse de Dori-Marie le 27 juin 2023
Thank you for taking the time to share your review, Marguerite. We are thrilled that you enjoyed your time at our Shenandoah Crossing and would be happy to have you stay with us again!

8/10 Bien

dominick

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed at the main lodge, very clean and friendly staff, no dining area, bar or WiFi, a lot of areas were closed like pools or had limited days and hours like the lake and mini golf,so check before hand on the activities u like to do
Séjour de 1 nuit en juin 2023
Réponse de Dori-Marie le 27 juin 2023
Thank you for taking the time to share your review, Dominick. We are thrilled that you enjoyed your time at our Shenandoah Crossing and would be happy to have you stay with us again!

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved this place, will return
Séjour de 3 nuits en juin 2023
Réponse de Dori-Marie le 20 juin 2023
Thank you for taking the time to share your review, Patricia. We are thrilled that you enjoyed your time at our Resort and would be happy to have you stay with us again!

8/10 Bien

Heidi

Voyage en famille
Les points forts : Personnel et service
Secluded Getaway
This property is perfect for a family getaway; I do mean getaway as it is in a secluded out of the way location. Lots of activities…pools, tennis, basketball, mini golf, horseback riding, catch and release fishing, and a bit more. My only complaint was cabin was not as described and some activities are pricey.
Séjour de 4 nuits en juin 2023
Réponse de Dori-Marie le 20 juin 2023
We very much appreciate and value your feedback and will share it with our team. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Bien

Margaret

Les points forts : Propreté
Séjour de 3 nuits en juin 2023
Réponse de Dori-Marie le 13 juin 2023
Thanks for staying with us, Margaret. We appreciate your feedback!

10/10 Excellent

Donna, Chesterfield

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is absolutely gorgeous. We stayed in the lodge and could see the horse pasture from our room. The room we stayed in was quite small/tight but very comfortable and nicely appointed. We were disappointed that the bar/restaurant in the lodge is still not open. So in lieu of that, we ventured out to a local convenience store to buy a bottle of wine and brought it back to the lodge to enjoy on their back porch. We had breakfast at the General Store on our last day. It was delicious. The General Store is perfect and very close to the lodge. Overall, we are looking forward to coming back, maybe in the Fall, and staying in a cabin.
Séjour de 2 nuits en juin 2023
Réponse de Dori-Marie le 13 juin 2023
Thank you for taking the time to share your experience at The Shenandoah Crossing. It has been a real pleasure to serve you. Every guest is a valued guest, and we are delighted to have been your hotel of choice during your recent stay.

6/10 Satisfaisant

vincent

Séjour de 2 nuits en juin 2023
Réponse de Dori-Marie le 27 juin 2023
Thanks for staying with us, Vincent. We appreciate your feedback!

8/10 Bien

Kevin

Séjour de 3 nuits en mai 2023
Réponse de Dori-Marie le 13 juin 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

M

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very family friendly, but still reasonably peaceful and quiet.
Séjour de 2 nuits en avril 2023
Réponse de Dori-Marie le 16 mai 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Dori-Marie le 12 mai 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice location, out in the country. Friendly staff. Dis likes room was very small didn't even have a chair.
Séjour de 2 nuits en avril 2023
Réponse de luis le 3 mai 2023
We appreciate you sharing your feedback, Anthony! We are glad to hear you enjoyed your vacation at our Shenandoah resort. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

10/10 Excellent

Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderfuly time in such a beautiful place! we WILL be back
Séjour de 2 nuits en avril 2023
Réponse de luis le 25 avr. 2023
Thank you for sharing your 10/10 review, Jordan! We are thrilled to learn you enjoyed your vacation at our Shenandoah Crossing resort. We would be honored to have you stay with us again!

6/10 Satisfaisant

Emelie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mysigt område! Fick bra tips av de som jobbade i receptionen över bra restauranger i närheten. Vackert beläget vid sjö.
Séjour de 2 nuits en avril 2023
Réponse de luis le 25 avr. 2023
Thank you for sharing your review, Emelie. We are so happy to hear you enjoyed your vacation at our Shenandoah Crossing resort. We would be glad to have you stay with us again!

10/10 Excellent

Buffie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like a home away from home❤️
Séjour de 4 nuits en avril 2023
Réponse de Dori-Marie le 11 avr. 2023
Thank you for taking the time to share your experience at Shenandoah Crossing, Buffie. We’re so thrilled to hear you enjoyed staying with us. We look forward to seeing you again!

6/10 Satisfaisant

Denise

Séjour de 1 nuit en avril 2023
Réponse de luis le 3 mai 2023
We appreciate you sharing your feedback, Denise! We are glad to hear you enjoyed your vacation at our Shenandoah resort. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

4/10 Médiocre

Lena

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that there is a lot of activities on the property. Did not like how long it took to check in then I was given the wrong room ( booked 2 queens and got a king room)
Séjour de 1 nuit en avril 2023
Réponse de luis le 6 avr. 2023
Thank you for taking the time to share your review, Lena. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de luis le 29 mars 2023
Thank you for sharing your 10/10 review, Sandra! We are thrilled to learn you enjoyed your vacation at our Shenandoah resort. We would be honored to have you stay with us again!

4/10 Médiocre

Daniel

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The rooms are so small. This was the worst room I ever stay in. Not even a chair to sit on. The bar and restaurant aren't open and there's nowhere close to eat. We went to the gift shop and the cook called out so we couldn't even get a bagel for breakfast. Be prepared to go hungry if you stay here. Maybe if you get a cabin, you can cook yourself, but that's no vacation.
Séjour de 2 nuits en février 2023
Réponse de luis le 28 févr. 2023
Thank you for taking the time to share your review, Daniel. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

2/10 Horrible

David

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
Cannot recommend
Our 6th stay; will be our last. No one could give us an honest answer about what we were getting and who was making decisions. We were moved three times, and then we were moved again after learning that the wood-burning fireplace requires electricity during an un-announced "scheduled" power outage.
Séjour de 2 nuits en février 2023
Réponse de luis le 21 févr. 2023
Thank you for taking the time to share your review, David. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

8/10 Bien

Afomiya

Séjour de 2 nuits en janvier 2023
Réponse de luis le 6 mars 2023
Thank you for sharing your kind review, Afomiya! We are thrilled to hear you enjoyed your vacation at our Shenandoah Crossing resort. We would be happy to have you stay with us again!

10/10 Excellent

Andre

Séjour de 2 nuits en janvier 2023
Réponse de luis le 11 janv. 2023
Thank you for sharing your 10/10 review, Andre! We are thrilled to learn you enjoyed your vacation at our Shenandoah Crossing resort. We would be honored to have you stay with us again!

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2022
Réponse de luis le 27 déc. 2022
Thank you for sharing your 5-star review, Sharon! We are thrilled to learn you enjoyed your vacation at our Shenandoah Crossing resort. We would be honored to have you stay with us again!

10/10 Excellent

Michelle

Séjour de 3 nuits en novembre 2022

6/10 Satisfaisant

Hasan

Séjour de 2 nuits en novembre 2022

4/10 Médiocre

Kathy A.

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Timeshare property
This is a time share property- they immediately try to get you to sign up for a time to sit & listen to their presentation. This is not your typical hotel. Minimal amenities. Very disappointed.
Séjour de 2 nuits en octobre 2022
Réponse de luis le 31 oct. 2022
Thank you for taking the time to share your review, Kathy. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wish restaurant had been open.
Séjour de 3 nuits en octobre 2022
Réponse de luis le 18 oct. 2022
Thank you for sharing your 5-star review, Crystal! We are thrilled to learn you enjoyed your vacation at our Shenandoah resort. We would be honored to have you stay with us again!

10/10 Excellent

joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet family friendly spot
Cabins were amazing- the location is beautiful! Can’t wait to go back!
Séjour de 2 nuits en octobre 2022
Réponse de luis le 18 oct. 2022
Thank you for sharing your10/10 review, joanne! We are thrilled to learn you enjoyed your vacation at our Shenandoah resort. We would be honored to have you stay with us again!