Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Cervera, Guest Manager

Dear Gerry, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager

Dear Sanjeev,Thank you for your review.We regret to hear that the absence of English breakfast tea and milk did not meet your morning expectations, and apologize for any inconvenience caused by not providing complimentary water. Please rest assured that we take your preferences seriously and continuously strive to offer a variety of food and drink options that cater to the diverse tastes of our guests.We are thrilled to learn of your high satisfaction with the cleanliness of your room, the condition of our hotel, the quality of service you received, and the amenities provided. Your commendation is greatly appreciated and serves as a wonderful testament to our dedicated team's efforts to ensure a comfortable and enjoyable experience for all our guests.We hope to welcome you again in the future. Best regards,Noelia Cervera, Guest Manager

Dear Shawn, Thank you very much for your kind feedback.It is truly rewarding to know that our dedicated staff provided you with such a memorable stay and that the quality of the room exceeded your expectations. We're also thrilled to hear that the cleanliness, condition of the hotel, and the amenities in your room were to your complete satisfaction. At Barceló Carmen Granada, we strive to ensure that each guest enjoys a comfortable and enjoyable experience, and your comments affirm our commitment to excellence. Thank you once again for choosing us for your stay in Granada. We take great pride in our hotel and the services we provide, and it is always encouraging to receive such positive feedback.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Cervera, Guest Manager

Dear Gill,Thank you for your positive feedback.We are thrilled that you found our location to be convenient and that the comfort of our beds contributed to a restful stay. It's wonderful to know that the shower facilities in our recently refurbished rooms met your expectations, providing a lovely experience. Furthermore, we are gratified that our breakfast offerings were to your satisfaction, and that the overall cleanliness and condition of the hotel, along with the room amenities, added to the enjoyment of your visit. The service provided by our dedicated team is something we take great pride in, so your positive remarks are especially appreciated. At Barceló Carmen Granada, we are committed to delivering memorable stays, and it's encouraging to see these efforts reflected in your feedback. Thank you for choosing to stay with us.We look forward to welcoming you back on a future occasion.Kind regards,Noelia Cervera, Guest Manager

Dear Cornel, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager

Dear Alexandra,Thank you for your positive feedback.We are delighted to know that you found the room cleanliness to be impeccable and the hotel condition excellent. It is gratifying to receive such positive feedback about our service and the amenities we provide. Our team at Barceló Carmen Granada takes great pride in ensuring a comfortable and enjoyable experience for all our guests. Your appreciation for the efforts of our staff is a wonderful encouragement for us to continue delivering the high standards we strive for. Thank you for choosing our hotel for your stay in the heart of the Andalusian city. We look forward to the pleasure of welcoming you back to Barceló Carmen Granada.We look forward to welcoming you back on a future occasion.Best regards,Noelia Cervera, Guest Manager

Dear Elizabeth Roseanna,We appreciate that you took the time to share your experience with us.Your feedback will be shared with all hotel teams as we are sure they find such comments motivating.We thank you for complimenting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We are happy to know you found our hotel to be in a convenient location for your visit to Granada.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Noelia Cervera, Guest Manager

Dear Adam, Thank you very much for your kind feedback.We are thrilled to hear that our central location provided you with the ideal base to explore the wonders of Granada. Your commendation on the value we offer is greatly appreciated and serves as a testament to our commitment to deliver exceptional experiences at competitive prices. It brings us joy to know that the breakfast was to your liking and contributed to a memorable stay.Our team takes great pride in their service, and your acknowledgment of their friendliness and helpfulness is a wonderful reward for their efforts. We are also pleased that our room amenities and the overall condition of the hotel met your expectations for a comfortable and satisfying stay.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager

Dear Emilio,Thank you for sharing your opinion of your stay with us.We regret, however, that you felt the service provided by our reception team did not entirely meet our high standards. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review.We are glad to hear that our location was ideal for you and that you had an enjoyable stay. We hope to welcome you again in the future. Kind regards,Noelia Cervera, Guest Manager

Estimado huésped, Nos gustaría darle las gracias por su reciente visita al Barceló Carmen Granada y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que nuestras habitaciones han cumplido con sus expectativas de elegancia y confort. Es un honor que nuestra oferta gastronómica haya sido de su agrado, destacando la exquisitez de nuestros platos elaborados con productos de temporada. Asimismo, estamos orgullosos de que el servicio recibido haya sido considerado impecable, reflejando el compromiso de nuestro equipo para ofrecer una estancia inolvidable.La belleza de nuestras instalaciones, junto con la privilegiada localización en el corazón de la ciudad andaluza, son aspectos que nos esforzamos en cuidar para asegurar experiencias únicas como la suya.Esperamos volver a recibirle pronto y ofrecerle nuestros mejores servicios.Un saludo,Noelia Cervera, Guest Manager

Estimada Lázaro, En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Carmen Granada y por compartir su opinión sobre su experiencia con nosotros.Lamentamos que haya percibido un trato que considerase impersonal y distante; es una circunstancia poco común en nuestro establecimiento, donde nos esforzamos por proveer una atención cálida y cercana a nuestros huéspedes. Estamos comprometidos con la excelencia en el servicio y tomaremos en cuenta su observación para mejorar en este aspecto.Nos complace saber que la limpieza de la habitación, la condición del hotel y los servicios ofrecidos fueron de su agrado. Nos enorgullece mantener altos estándares en todas nuestras instalaciones y comodidades para garantizar la satisfacción de nuestros visitantes.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un saludo,Noelia Cervera, Guest Manager

Apreciado huésped, Nos gustaría darle las gracias por su reciente visita al Barceló Carmen Granada y por dedicar unos minutos a compartir sus sensaciones.Nos complace enormemente saber que nuestro compromiso con la limpieza de las habitaciones, la condición del hotel y la calidad del servicio han cumplido con sus expectativas. Es un orgullo para nosotros recibir comentarios como el suyo, que valoran el esfuerzo y la dedicación de nuestro equipo para proporcionar instalaciones y servicios de calidad. Le enviamos un saludo cordial y le esperamos en su próxima visita.Atentamente,Noelia Cervera, Guest Manager

Dear Luis, Thank you very much for your kind feedback.We are thrilled to hear that the location of our hotel was convenient for your needs and that our staff at the bar made a lasting positive impression with their friendliness. It is always uplifting to know that our guests appreciate the cleanliness of our rooms and the overall condition of the hotel, as well as the service provided by our team.We look forward to welcoming you back for another memorable experience.Kind regardsNoelia Cervera, Guest Manager

Dear guest,Thank you for sharing your review.We are sorry to hear about the difficulties you encountered with the air conditioning. Rest assured, our team is dedicated to ensuring the comfort and satisfaction of our guests, and we regret any inconvenience this may have caused. It is heartening to learn that you found our rooms to be beautiful, spacious, and clean, and that our service met your expectations. We are committed to providing a high standard of cleanliness and hospitality.We all hope we have the pleasure of seeing you in the future.Kind regards,Noelia Cervera, Guest Manager

Dear Gracia,Thank you for sharing your review.We are sorry that the check-in process did not meet your expectations. Our team strives to ensure a smooth and welcoming start to your stay, and we will continue to focus on making this aspect of our service as efficient and pleasant as possible.We're delighted to hear that you found the location perfect and appreciated the ample lobby space and large restaurant. It's wonderful to know that the breakfast buffet was to your liking and that you experienced comfort in our recently updated rooms. Your restful sleep is a testament to the quality we aim for with our bedding, and we're glad the A/C and dark shades contributed to your comfort. Thank you for acknowledging the spacious shower and the thoughtful details we provide to enhance your stay. It's also heartening to know that our staff made a positive impact with their welcoming and helpful demeanor.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,Noelia Cervera, Guest Manager

Dear Eugene,Thank you for your review.We are sorry to hear that you encountered difficulties with parking upon your arrival. Our parking facilities are indeed subject to availability and can be particularly in demand during peak times. We hope that the alternative parking provided was not too much of an inconvenience.We are delighted to read that you found our hotel to be well-situated and that you enjoyed your stay overall. Your satisfaction with the room cleanliness, hotel condition, service, and room amenities is very encouraging for our team. It is always our aim to provide a comfortable and enjoyable experience for our guests.We look forward to welcoming you back. Kind regards,Noelia Cervera, Guest Manager

Estimado Jesus,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Carmen Granada para su visita a Granada y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que encontró nuestro servicio de desayuno completo y satisfactorio. Es un placer leer que la amabilidad de nuestro personal ha contribuido a una experiencia positiva durante su visita.Nos enorgullece ofrecer un desayuno variado y delicioso que cumple con las expectativas de nuestros huéspedes y un equipo dedicado a proporcionar un servicio excepcional.Esperamos volver a recibirle pronto y ofrecerle nuestros mejores servicios.Un saludo,Noelia Cervera, Guest Manager

Dear Ricardo, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip.Moreover, we are thrilled to read your compliments about our team as we strive to provide our guests with caring and personalized service. We place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Kind regards,Noelia Cervera, Guest Manager

Apreciado Joaquín, Nos gustaría darle las gracias por su reciente visita y por dedicar unos minutos a compartir sus sensaciones.Nos alegra mucho saber que la limpieza y el estado de nuestras instalaciones, así como las comodidades de la habitación, hayan sido de su agrado y cumplieran con sus estándares de calidad. Trabajamos día a día para ofrecer experiencias inolvidables y es gratificante conocer que aspectos tan importantes como estos han sido satisfactorios para usted.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Noelia Cervera, Guest Manager

Apreciada Karla,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Carmen Granada, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos complace mucho saber que la ubicación, la limpieza y nuestras instalaciones fueron de su agrado y contribuyeron a una estancia memorable. Es un honor recibir su recomendación.Será un placer volver a recibirle en su próxima visita. Un saludo muy cordial,Noelia Cervera, Guest Manager

Dear Brian,Thank you for your review.We regret to hear about your concerns regarding the roof terrace closure and the challenges faced with our parking facilities. We aim to ensure all amenities are clearly communicated and we apologise for any inconvenience this may have caused. We're delighted to learn that you appreciated the value, room quality, and location of our property. Your kind words about our team and the recent refurbishments are greatly valued, and we're thrilled that these aspects contributed positively to your stay.We hope to welcome you back in the future. Best wishes,Noelia Cervera, Guest Manager

Estimada Maria,Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el hotel Barceló Carmen Granada, con nosotros y con todos los lectores.Nos complace enormemente que haya calificado la limpieza, la condición del hotel, el servicio y los amenities de la habitación con un 100%. Es un honor saber que nuestro compromiso con la excelencia en cada aspecto de nuestro servicio ha contribuido a una estancia memorable para usted.Será un placer volver a recibirle en su próxima visita. Un saludo muy cordial,Noelia Cervera, Guest Manager

Estimada Sra. Maria,Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.Nos complace enormemente saber que ha encontrado nuestro hotel en buen estado y que la ubicación ha sido de su agrado. Es gratificante que la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación hayan cumplido con sus expectativas al 100%. Trabajamos con dedicación para ofrecer instalaciones impecables y un servicio que asegure la mejor estancia a nuestros huéspedes.Ojalá pronto podamos nuevamente ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo.Noelia Cervera, Guest Manager

Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you found our service exceptional and the hotel exceedingly clean. Your appreciation for the cleanliness of our rooms and the overall condition of our hotel is very much valued. It's wonderful to know that our team's efforts to provide a comfortable and welcoming environment have been recognized. Thank you for highlighting the comfort of your room, as we strive to create a restful experience for all our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Noelia Cervera, Guest Manager

Dear Guest,Thank you for taking the time to review your stay.We are sorry to hear of the inconvenience caused by the closure of our terrace due to the work we are doing to improve it for the new season. We always strive to ensure that our guests have a pleasant and trouble free stay.We are delighted to know that our location served you well for your sightseeing and shopping, and that our restaurant hours provided you with a pleasant dining experience at a convenient time.We look forward to welcoming you back in the future, Kind regards,Noelia Cervera, Guest Manager

Dear Craig, Thank you very much for your kind feedback.We are thrilled to hear that you found the rooms to be of a high standard and the bed comfortable, contributing to a restful stay. It's also great to know that our buffet breakfast, with its array of fresh options, added to the enjoyment of your visit.Your kind words regarding the helpfulness and friendliness of our staff are much appreciated, as is your acknowledgment of our convenient parking service. We're glad that the lobby bar served as a cozy spot for your evening relaxation.We look forward to welcoming you back for another memorable experience.Kind regards, Noelia Cervera, Guest Manager

Dear Guest,We appreciate that you took the time to share your experience with us.We are sorry to hear about the disturbance caused by a conversation in the corridors; rest assured, our team is committed to ensuring a peaceful environment for our guests. We are pleased you found our rooms to be spacious, modern, and well-equipped, and that the accessibility of our restaurant via multiple lifts added convenience to your stay. We also appreciate your remarks on the professionalism of our staff and the cleanliness of our hotel.Your feedback regarding the parking is noted; while we strive to provide the best facilities, space limitations can present a challenge, and we apologize for any inconvenience this may have caused.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,Noelia Cervera, Guest Manager

Dear Luis, Thank you very much for your kind feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Cervera, Guest Manager

Estimado Jose, Lamentamos que el proceso de pago en el check-in no haya cumplido con sus expectativas. Nos esforzamos por ofrecer un servicio que refleje la calidad de nuestra cadena y tomamos nota de su comentario para evaluar posibles mejoras en este aspecto.Nos complace enormemente saber que considera nuestro hotel como su favorito en Granada y que ha valorado tan positivamente la limpieza de la habitación, el estado del hotel, la comodidad de la habitación y en general, la mayoría de los servicios ofrecidos.Esperamos volver a hospedarle en otra ocasión. Un saludo, Laura Cabello, Guest Manager

Dear Raelene,We appreciate that you took the time to share your experience with us.We regret to hear about the unexpected charge you encountered for the additional person in your room. We always strive to provide clear and transparent communication regarding our pricing and policies, and we apologize if this was not effectively conveyed at the time of your booking.Your kind words regarding the cleanliness of our hotel, the condition of our facilities, the level of service provided, and the comfort of your room are greatly appreciated. We are delighted to know that these aspects of your stay were to your satisfaction.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Laura Cabello, Guest Manager