Vacances de Grand Beach

Nous avons passé un excellent séjour à l’Hotel Riu Plaza Chicago. Tout était parfait, de notre arrivée jusqu’à notre départ. Le personnel était accueillant, professionnel et toujours disponible. L’emplacement de l’hôtel est idéal, très pratique pour visiter Chicago et proche de tout. La chambre était impeccable, confortable et très propre. Nous avons également beaucoup apprécié le petit déjeuner, très varié et de grande qualité, avec beaucoup de choix pour tous les goûts. Un vrai plus également : le bar sur le rooftop, qui offre une magnifique vue sur Chicago. C’était un endroit parfait pour se détendre et profiter de la ville. Nous recommandons cet hôtel sans hésitation et y reviendrons avec plaisir lors d’un prochain séjour à Chicago.

Hotel propre et bien situé. Seul bemol le petit déjeuner tres sommaire, pas de buffet juste un choix entre un sandwich salé ou un sucré et un jus. Pas top.

The suite is just great with a balcony, lots of room, everything is completely new, clean and impeccable. The city center around Kinzie Street is a 7 minutes walk away!

I didn’t understand what was the remote check-in until I arrived at the hotel. They didn’t give the code of the box with my key roomat the time I expected. Had to wait almost 2h for the message. The room was OK but didn’t have room service, restaurant or bar as advertised. Not even a breakfast. Just Coffee or tea in the reception which was always closed. In the 3 night the room was never cleaned, the bed wasn’t made and the trash wasn’t taken out. The taxes in Chicago are too expensive. We were supposed to have 2 drinks each night. In the first night we had water and a bottle of warm beer in the room, in the second night, just water in the room. When I found a person from the hotel, I complained and I was given a voucher to get drinks at the bar the next night but, at the time we arrived at the hotel, it was closed - 10h30 PM which meant that we never had those beers which were included in the price we paid. The phone Numbers on the reception should be WhatsApp as turistas like me don’t have an american phone card to make regular phone calls.