Dear Kay, we are sorry to hear our bed (firmness) is not to your liking. We appreciate your stay with us and thank you so much again for your feedback.

Thank you for staying with us Patrick. We offer a small fitness center at the hotel; we apologize we do not a gym type equipment. We are, however, happy to hear you enjoyed the room location and our hot tub. We really appreciate your time in letting us know.

Thank you so much Emily for staying with us. We are glad to hear that your overall stay was enjoyable. For the grocery in the area, the price is higher due to the locations. We recommend our guests to pick up grocery in Williams before coming to town. We hope this help. Thank you.

Thank you so much IVAN for staying with us. Since the studio can only accommodate 2 guests, we provide single serve coffee instead. It is recommended due hygiene reasons following the recent pandemic. We also provide daily housekeeping service, and the amenities will be replaced daily. Should more amenities be needed during your stay, please contact our 24/7 staff for assistance. For the luggage rack, we will discuss this within our management team for improvement in the future. Thank you.

Thank you so much for staying with us Lucy! We are glad to hear that your expectation was exceeded. We will definitely work hard to keep our high standards and will look forward to your next visit!

Thank you for staying with us Denise, your 4 star review is appreciate. Kindly contact us if you have additional comments or suggestion on what we can do to further improve our service.

Dear Elizabeth, we are sorry to hear that your stay was less then satisfactory. Your 2 reservations were in the system but we were not aware they were booked separately for a total of 3 nights. However, we noticed that our staff were able to move other reservations so you can stay in the same room for the entire stay. For room service, we have daily housekeeping available. We apologize if your coffee/tea was not replenished. We offer 24/7 staff, therefore, should additional amenities be needed, please do not hesitate to let us know. Thank you.

Thank you so much, Rebecca for staying with us and for your 5 star review. We really appreciate it!

Thank you so much Cyril for your comment. Our property is conveniently located in the town of Tusayan. A check in location is at the main hotel but the studio/apt located just a couple minutes away. We are sorry it was bit hard to find but our staff would be happy to provide you with a detailed map along with a direction on how to get there. We also have our staff, who can escort you to your accommodation if prefer. Please do not hesitate to let us know if there is anything else we can do to further improve our service. Thank you.

Thank you Christina, we are sorry to hear you felt the room was not comfortable. We will work hard to make sure we provide the best service possible. Thank you.

Thank you so much for your review. You are correct, we are located outside the park but conveniently located approx. 1 mile to the South Rim entrance and 7 miles from the rim - just a short drive to the park. Thank you.

Thank you so much for your review, Kevin. We appreciated it and will definitely look into this.

Thank you so much Julia for taking the time to rate 4/5 for your recent stay with us. We really appreciate it and will look forward to your return if you plan your next visit to the area!

Thank you so much for taking the time to rate 10/10 for your recent stay with us. We really appreciate it!

Thank you so much William for taking the time to rate 10/10 for your recent stay with us. We really appreciate it!

Thank you so much for taking the time to rate 5/5 for your recent stay with us. We really appreciate it!

Thank you so much for taking the time to rate 5/5 for your recent stay with us. We really appreciate it!

Thank you so much for taking the time to rate 10/10 for your recent stay with us. We really appreciate it!

Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay other than the bed in the studio; we are having our maintenance department look into this - we apologize for this situation. We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

We are so sorry to hear about your stay experience. We did receive your call the next morning about the fridge and was able to send our technician to fix it right away. You reported that you lost some of your perishable items, which we refunded you $100 from your stay. The other issues were not previously mentioned during your stay, but we will definitely follow up on this. Thank you.

Thank you so much for staying with us and for your kind review. We hope to have a pleasure of serving you again in the near future!

Thank you for taking time to leave the review from your recent stay with us. We apologize for the issues you raised. We appreciate the feedback and have had housekeeping correct the issues. In future I would suggest contact the hotel front desk in a case where an item is missing and/or an uncomfortable bed. We have a Housekeeping and Maintenance staff member on duty as do most hotels. Again we apologize - just a tip for future use.

Thank you for taking time to leave the review from your recent stay with us. We work hard at providing the best in service and product and we were happy to learn how much you enjoyed your stay. Happy Trails.

Thank you for taking time to leave the review from your recent stay with us. We have checked into the smell you brought up and have had housekeeping go completely through the unit with a deep cleaning. We apologize for the issues you raised.

Thank you for taking time to leave the review from your recent stay with us. We work hard at providing the best in service and product and we were happy to learn how much you enjoyed your stay. It is really fun to see the Elk out in the meadow outside the decks. Happy Trails.

Thank you so much for staying with us. We are glad to hear that your overall stay was enjoyable. Your review is appreciated. We will definitely follow up on the issues you mentioned. Again, thank you!

Thank you so much for staying with us!

Thank you for taking time to leave a review from your recent stay with us. We all work hard at providing the best service possible and your comments are disappointing. We will be discussing your housekeeping issues with our Executive Housekeeper and take action to improve this part of our service.. We look forward to seeing you the next time you visit the Canyon. Happy Trails

Thank you for taking time to leave a review from your recent stay with us. We all work hard at providing the best service possible and your comments are really great. We look forward to seeing you the next time you visit the Canyon. Happy Trails

Thank you for taking time to leave a review for your recent stay with us. We hope to see you the next time you visit the Canyon.

Dear guests, we are disappointed to hear about your review. Please allow us to clarify each point as follow: 1) Dust mites, rather common in Arizona because of the level of humidity. However, with our elevation (Tusayan) being over 6,600 ft. above sea-level, it is uncommon. Our carpet is thoroughly cleaned after each guest’s departure especially when the rooms were used for pets. The last deep-cleaning was less than a week ago. 2) Gecko, they are common in Arizona and harmless, we apologize if one managed to go inside the building and into your room. 3) Mask mandate in Arizona was lifted on May 21st, 2021. These means our guests and staff who have been fully vaccinated, are no longer required to wear face mask. All other protocols such as single use menu, sanitizing stations and PPE for our cleaning staff are still in place for your safety and ours. Thank you.

Thank you for taking time to leave the review for your stay with us. I am not sure what you are referring to with regard to customer service, I can tell you we work very hard to provide the best service possible as is reflected by the majority of our guest comments. We apologize for the issues you raise and will be forwarding them to our executive committee for immediate action.

Thank you for taking time to leave the review from your recent stay with us. My wife and I used to live near your accommodations and we really enjoyed all the wildlife and scenery. We look forward to seeing you the next time you visit the Canyon. Happy Trails.

Thank you for taking time to leave a review from your recent stay with us. We all work hard at providing the best service possible and your comments are really great. We look forward to seeing you the next time you visit the Canyon. Happy Trails

Thank you for the kind review - we appreciate the feedback. Our entire staff works hard to provide great service and we are happy you enjoyed your stay. We look forward to seeing you the next time you visit the Canyon. Happy Trails.

Thank you for taking time to write the review from your recent stay with us. Yes, you are correct, both of our spas and out swimming pool are located at the hotel, not the apartments - I will double check to see what the amenities say to make sure we make this clear. We love the Elk. My wife and I used to live in the same complex and we would really enjoy all the Elk out in the field grazing. Happy Trails,