Staff was disorganized, first we arrived and he said that we didn't have a reservation, after going back and forth he realized that he wasn't connected to the Internet so he didn't see the reservation. We made the reservation at least the night before, so it makes no sense. Then he gave us a key to a room and we had already started unpacking, when the host told us that he gave us the wrong room and we had too move. They didn't help with anything and provided no amenities, not even coffee or water.