4/10 MĂ©diocre
Frank B.
28 juil. 2025
Les points faibles : Propreté
Booking and check in as expected. Upon arriving at the property we found the elevator to be unusable due to the horrible oder from the dumpster next to the elevator. We though no problem for the night only 6 floors of steps with a weeks worth of stuff for the beach for 4 days. I sent a message to the property and found air freshener inside the elevator the next day. After one use we found the orders to be back and continued to just use the steps. So after 10 hours in the car with 5 kids we were ready for bed. Let the fun begin. Listing was for up to 10 to sleep. 2 of the beds were suitable to sleep in all the rest were either bad or completely broken. Twin bunks were the best of the bad only needing tightened to feel any of my kids were safe to sleep there. Queen bed had a broken box spring leaving the bed on a pretty good lean towards the headboard all the time. Sleeper sofa which my oldest boy was planning to sleep in was completely unusable. As you opened it up you would find the mattress to fold down to the floor on the sofa end. Now down 2 beds I reached out to the management office early in the morning to get this resolved before bed. 7:30a via email. No response. At 4pm I called to find out what was going to happen. I was told the manager was in a meeting and could not be bothered. In my opinion if you are in a Management role in a service business your customers are never a bother. Would love for owner to reach out to hear the rest. Very disappointed.
Frank B.
Séjour de 4 nuits en juillet 2025