6/10 Satisfaisant
shaun m.
4 août 2025
Les points forts : Propreté
We had problems starting on day one with this property. The first night we were at this property the we noticed that the air conditioning couldn’t cool down the house. We called the next morning and they came out and changed the air filter, this fixed the problem but this should be a scheduled service that the property manager takes care of, don’t wait for a paying guest to remind you that this needs to be done. The very next morning the toilets in the home stopped working! Luckily we were gone half the day. The property manager was notified and was told that we would be gone for a while. When we returned later that day the toilets were still down and no one had been to the property to address the situation. Another call was made to the property manager where we tried to troubleshoot the septic/grinder system over the phone. This is ridiculous! We are on vacation and not there to fix a problem that they were notified about. The plumber finally arrived around 430pm. He had to change out the grinder pump. This was finished about 930pm. Meanwhile none of the 10 people staying at this property could use the toilets or any water. We were told earlier in the day we could use the restrooms across the street at the community pool, fyi there are not any public restrooms at the community pool. The next morning we wake up to the same situation, toilets won’t flush! Another call is made to the property manager to let them know. We cut our vacation short due to the constant issues.
shaun m.
Séjour de 6 nuits en juillet 2025