check in delay resulted in my plans we had for that evening having to be canceled. check in begins at 4, i checked in around 4:05PM and they told me my room was not ready they will call when itâs ready. I was told 4:30, no one calls me at 4:30PM so i go back inside and the room still isnât ready. they say they can swap my pool view room to a non pool view being i donât have time to keep waiting i take the swap. My room did not have enough towels, i called several times for specific towels and garbage bags before anyone ever brought me any, many hours later after calling many times. they didnât bring me enough towels again, i called back and no one ever brought more towels or the garbage bags. we passed a worker in the hall and asked for towels she told us one hour, but towels never came that night. next morning i call again, i had to call and text several times before anyone ever brought the items i requested. i finally received proper request at 8/9PM the next night. The only reason i booked a stay here was the access the pool area and they shut it down and kicked us out 4 times , at one point we stood outside and waited over 2 hours to access the pool area. it never rained, the clouds were in the distance with minor lightning. i understand the safety but it was so out in the distance and never came our way they could had planned it better or offered some kind of discount or extended pool hours due to the multiple closings. They also had hair on the hair dryer bag.
