Vue sur la ville

Avis sur Crowne Plaza Harrogate, an IHG Hotel

4 out of 5
Crowne Plaza Harrogate, an IHG Hotel
Kings Road, Harrogate, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 657 avis sur 1037." "
Note des voyageurs de 8 (Bien), d’après 281 avis sur 1037." "
Note des voyageurs de 6 (Satisfaisant), d’après 57 avis sur 1037." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 1037." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1037." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Abdelhafid

Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 11 déc. 2023
Dear Abdelhafid, Great to see you had such an enjoyable stay recently and we all look forward to welcoming you back next time you are in Harrogate, Kindest regards, James Thomlinson

8/10 Bien

Murielle

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Service à revoir.
Un hôtel d’affaires parfait pour pouvoir accès direct au hall d’exposition juste à côté. Cependant étant un hôtel d’affaire cela suppose un service rapide et efficace. Il m’a fallu attendre bien des minutes pour pouvoir une personne au bar malgré ma relance. J’ai déposé un manteau pour le nettoyage il n’a jamais ete envoyé au pressing et est resté derrière le comptoir de la réception dans son sac et en état. Lorsque je suis allé le réclamer ils étaient surpris de le trouver derrière eux par terre. Je dirai qu’il manque de l’attention envers la clientèle.
Séjour de 4 nuits en septembre 2022

10/10 Excellent

Lyndsey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel very clean and staff very pleasant and friendly....location is excellent as it is only 5 minute walk to main bars and restaurants and shopping area.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Hello Lyndsey, Thank you for your lovely feedback and I was delighted to read you had such a great stay and we all look forward to welcoming you back soon, Many thanks,James Thomlinson

8/10 Bien

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very helpful and polite the room was smaller than expected but was comfortable, breakfast was included in our stay and was exceptional
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Hello Stephen, Great to see you had such an enjoyable stay and your kind comments are much appreciated and we all look forward to seeing you again soon,Best wishes, James Thomlinson

2/10 Horrible

Gina

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Hello Gina, Sorry to see you didn't enjoy your stay and I hope we have the opportunity to put it right should you be returning to Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Margaret

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lovely hotel
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Hello Margaret, Great to see you had such a lovely stay with us and we all hope to welcome you back soon, Kindest regards,James Thomlinson

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast buffet was great - so much choice. Room was clean and spacious, with comfortable beds & all you could need. Good central location.
Séjour de 2 nuits en mai 2024
Réponse de CP Harrogate le 13 mai 2024
Hi Pamela, thank you for taking the time to leaving review from your stay, we are so pleased that you enjoyed breakfast with us and our location was great for your visit, we hope to see you again soon

10/10 Excellent

Julian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant one night stay. Would stay here again.
Séjour de 1 nuit en mai 2024
Réponse de CP Harrogate le 13 mai 2024
Hello Julian, thank you so much for leaving a review from your recent stay. We hope to welcome you back soon.

8/10 Bien

Dougie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de CP Harrogate le 7 mai 2024
Thank you for the review Dougie

10/10 Excellent

John, Blyth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a fabulous hotel, in a great location, the rooms are clean and tidy, underground car park on site, think it's £12, per day but you can come and go as you please, the staff are both friendly and helpful, excellent breakfast included.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Hello John,Delighted to read you had such an enjoyable stay with us recently and your fabulous feedback is much appreciated and we look forward to seeing you again soon.Kindest regards,James Thomlinson

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Helen le 22 avr. 2024
Hi Nicholas, So pleased you enjoyed your stay with us. Do come back and see us again soon

10/10 Excellent

Philip

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great experience from the moment we arrived until the moment we left. Convenient for the town centre
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Hello Philip, Great to see you had such an enjoyable experience and we hope to see you again soon, Kindest regards, James Thomlinson

10/10 Excellent

Jillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Hello Jillian, Delighted to see you had such a great stay and hope to see you again soon, Best wishes, James Thomlinson

10/10 Excellent

Victory

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed my stay here
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 7 avr. 2024
Hello Victoria,Great to see you had such an enjoyable stay and we all look forward to welcoming you back soon,Kindest regards, James Thomlinson

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de CP Harrogate le 26 mars 2024
Thank you for your review

8/10 Bien

Ellis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in very slow.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Hello Ellis, Great to see you had such an enjoyable stay and we all look forward to welcoming you back very soon, Kindest regards, James Thomlinson

8/10 Bien

Rob

Voyage en couple
The only thing that needs improvement is the tv’s in the bar. They both keep switching off every couple of minutes.
Séjour de 1 nuit en mars 2024
Réponse de CP Harrogate le 25 mars 2024
Hi Rob, thanks for your feedback we will pass this to maintenance to check, we hope to welcome you back to the hotel soon.

10/10 Excellent

Barry

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything was just as you would expect,from a quality hotel.
Séjour de 4 nuits en mars 2024
Réponse de CP Harrogate le 25 mars 2024
Hi Barry, thank you for your review, we hope to see you again soon!

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to conference centre.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 23 mars 2024
Hello Gary, Great to see you had such a lovely stay and we all look forward to welcoming you back very soon, Best wishes,James Thomlinson

10/10 Excellent

Tony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scaffolding around entrance was unattractive, and at no point during my 4 day stay, was any work done. Every time I went to the breakfast buffet, something had run out, and I had to wait. Over 3 breakfasts I estimate I waited 10 times for items. Also waited 40 mins for a vegetarian eggs benedict Therefore each breakfast took twice as long as it needed too.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Hello Tony, Thank you for choosing to stay with us and I was pleased so see that scaffolding and busy breakfast didn't impact the enjoyment of your stay too much. Your feedback is very important to us and I hope we have the opportunity to better serve you in the future, Kindest regards, James Thomlinson

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Équipements
Very nice hotel - very good rooms & good facilities. The hotel is well located & within east walking distance of the centre of Harrogate.
Séjour de 1 nuit en mars 2024
Réponse de Helen le 18 mars 2024
Thank you for the lovely feedback, do come back and see us again soon

6/10 Satisfaisant

Andrew

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
hotel was fine, centrally located in Harrogate , what let it down was the bar service and breakfast where staff clearly didnt have a clue what was going on, drinks were expensive and the breakfast was well below average.
Séjour de 1 nuit en mars 2024
Réponse de Helen le 18 mars 2024
Hi Andrew,Sorry you experienced a few issues during your stay, I've passed your feedback across to the operations team

8/10 Bien

Paul

Voyage en couple
Les points forts : Équipements
Very much a business consumer hotel but clean and friendly
Séjour de 2 nuits en février 2024
Réponse de General Manager le 10 mars 2024
Hello Paul, Great to see you enjoyed your stay and we hope to welcome you back whenever you are next travelling to Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel close to the centre of Harrogate
Séjour de 1 nuit en février 2024
Réponse de Helen le 4 mars 2024
Hi StephenThanks for the great feedback, we hope to see you again soon

8/10 Bien

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de General Manager le 3 mars 2024
Hello Kevin, Delighted to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

Deena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay
Séjour de 3 nuits en février 2024
Réponse de Helen le 26 févr. 2024
Hi,So pleased you had a great stay, we hope to welcome you back again soon

10/10 Excellent

Shaun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very pleasent stay,clean warm hotel,lovely well furnished room(plus an enourmous bed!)Staff very friendly,large car parking bays.Recommend this hotel for a stay.
Séjour de 2 nuits en février 2024
Réponse de Helen le 26 févr. 2024
Hi Shaun, So pleased you enjoyed your stay with us, do come back and see us again soon

6/10 Satisfaisant

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice hotel with good facilities but way to noisy, I honestly thought someone was in our bathroom
Séjour de 1 nuit en février 2024
Réponse de General Manager le 26 févr. 2024
Hello Nick, Thank you for your comments and feedback and sorry to hear the hotel was a little noisy for you but I'm pleased to see you liked the hotel itself.I hope we get the opportunity to welcome you back next time you are in Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The food was good quality and well presented All staff were friendly and professional
Séjour de 1 nuit en février 2024
Réponse de General Manager le 26 févr. 2024
Hello Stephen, Delighted to read you had such an enjoyable and welcoming stay and we hope to see you again very soon, Many thanks, James Thomlinson

8/10 Bien

Wendy

Voyage en famille
Les points forts : Propreté et personnel et service
Harrogate Crown Plaza
Enjoyed the hotel as always as very clean and staff very friendly. Breakfast is very good and excellent choice of food and drink.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
Hello Wendy, Thank you for your lovely feedback and I was delighted that you had such an enjoyable stay and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

Barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good deal for city centre . Staff friendly nice room
Séjour de 2 nuits en février 2024
Réponse de General Manager le 21 févr. 2024
Hello Barry,Delighted to see you had such a great stay with us recently and we all look forward to welcoming you back soon, Best wishes, James Thomlinson

10/10 Excellent

Suzanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, friendly staff
Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 févr. 2024
Hello Suzanne ,Great to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon,Many thanks,James Thomlinson

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Hello Simon, Great to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back very soon, Kindest regards,James Thomlinson

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location, no mention of building/ scaffolding works prior to booking, receptionist a bit blunt and not very welcoming/informative
Séjour de 1 nuit en février 2024
Réponse de General Manager le 19 févr. 2024
Hello Chris, Thank you for choosing to stay with us recently and I was pleased to read overall you had an enjoyable experience and your comments and feedback are very important to us.Thank you once again, Kindest regards, James Thomlinson

10/10 Excellent

Christopher

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Harrogate
Very good location, close to many bars and restaurants. Very quiet at night and comfortable bed.
Séjour de 1 nuit en février 2024
Réponse de CP Harrogate le 17 févr. 2024
Hello Christopher, thank you so much for leaving a review. We hope to be welcoming you back to the hotel soon.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel friendly staff excellent breakfast and a good location
Séjour de 4 nuits en février 2024
Réponse de CP Harrogate le 17 févr. 2024
Hi Anthony, thankyou for leaving a review from your stay. We hope to see you again soon.

8/10 Bien

Tom

Séjour de 1 nuit en février 2024
Réponse de CP Harrogate le 17 févr. 2024
Hello Tom, thanks for your review

8/10 Bien

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de CP Harrogate le 17 févr. 2024
Hi Lynn, thank you for your review

10/10 Excellent

Janine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well worth it!
Great hotel. Nice and clean. Room was nice, very large bed and with fantastic veiws. Staff were so friendly and helpful. Would definitely come back.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Hello Janine, Thank you for your great comments and feedback, especially regarding the friendly and helpful team, they are much appreciated.We all look forward to welcoming you back whenever you are next visiting Harrogate, Many thanks,James Thomlinson

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovley pleasant stay. No faults!
Great stay! Pleasant staff gorgeous breakfast and very clean! Will definitely return
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Hello Laura, Thank you for your lovely comments and I was delighted to read you had such a pleasant stay and we hope to welcome you back very soon, Kindest regards, James Thomlinson

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, équipements
Lovely hotel overall only disappointing bit was the bar had fun out of most draft beers
Séjour de 2 nuits en février 2024
Réponse de General Manager le 16 févr. 2024
Hello Simon, Thank you for your lovely comments following your recent stay although sorry we ran out of some draft beers.Hopefully we can welcome you back soon and everything will be back in stock.Many thanks, James Thomlinson

8/10 Bien

David

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Banging doors
Only down side is banging doors early in the morning when business people are leaving for work Soft closing doors be most welcome for people staying as a leisure break
Séjour de 3 nuits en février 2024
Réponse de General Manager le 16 févr. 2024
Hello David, Thank you staying with us and I was pleased to see overall you had an enjoyable stay although I was sorry to read you were disturbed by opening and closing doors in the morning.Thank you for bringing this to my attention and I hope we have the opportunity of welcoming you back whenever you are next staying in Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Rayner

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smart helpful staff. Great location for Harrogate town. Clean tidy room, all the amenities you require. Actually joined to the conference centre so tip hotel if you are attending an event
Séjour de 2 nuits en février 2024
Réponse de General Manager le 14 févr. 2024
Hello Rayner, Thank you for your lovely feedback and its great to see you had such a comfortable and enjoyable stay and we all hope to welcome you back very soon, Best wishes, James Thomlinson

8/10 Bien

Helena

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de General Manager le 12 févr. 2024
Hello Helena, Great to see you had such an enjoyable stay and we all look forward to welcoming you back whenever you are next passing through Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Lovely hotel, good location, comfortable room and pretty good gym for a hotel. Reception staff not great but hotel itself is lovely
Séjour de 1 nuit en février 2024
Réponse de General Manager le 12 févr. 2024
Hello Victoria, Delighted to read you had such a comfortable and enjoyable stay and we hope to welcome you back whenever you are next visiting Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Great hotel, staff and location
Séjour de 2 nuits en février 2024
Réponse de General Manager le 12 févr. 2024
Hello Theresa, Delighted to see you had such a comfortable and enjoyable stay with us and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

JANICE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic stay
Séjour de 1 nuit en février 2024
Réponse de General Manager le 12 févr. 2024
Hi Janice, Delighted to see you had such a fantastic stay and we all look forward to welcoming you back next time you are visiting Harrogate, Many thanks, James Thomlinson

8/10 Bien

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
overnight stop with friends
suffering from a bad hip, I found the disabled parking slot outside the front door VERY convenient, but the VERY firm mattress on our bed was very uncomfortable.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 8 févr. 2024
Hello Robert, Thank you for your feedback following you recent stay and I was pleased to read you found the disabled parking bays so convenient but sorry that you found the mattress too firm for yourself.Hope you feel better soon and look forward to welcoming you back whenever you are next in Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Helen

Séjour de 1 nuit en février 2024
Réponse de General Manager le 8 févr. 2024
Hello Helen, Delighted to see you had such a great stay with us recently and we look forward to seeing you again whenever you are next in Harrogate, Kindest regards, James Thomlinson

8/10 Bien

sarah

Séjour de 4 nuits en février 2024
Réponse de General Manager le 8 févr. 2024
Hello Sarah, Great to see you had such a comfortable and enjoyable stay with us recently and we look forward to welcoming you back whenever you next find yourself in Harrogate, Kindest regards, James Thomlinson