Dear Alexandre,We are thrilled that you enjoyed your stay at our hotel so much. Thank you for the 10 out of 10. Our colleagues strives to provide an exceptional experience for all of our guests and we are delighted to hear that you were pleased with your stay. We truly love to make our guests happy. We sincerely hope you will choose us for your accommodation needs again soon.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Oliver, we are very happy, that you had a nice stay in our privately managed hotel . This is a cause close to our heart. It was a great pleasure to have you as our guests. Thank you so much for your great feedback. Warm regards and all the best, Caroline von Kretschmann (managing director and 4th generation)

Dear Maite, thank you very much for your feedback. We are happy that you had a nice stay in the Europäischer Hof. It was a pleasure to have you as our guest. Warm regards, all the best an stay healthy, Caroline von Kretschmann (managing director and 4th generation)

Dear Marcos, thank you very much for your feedback. We are happy that you had a nice stay in major respect. It was a great pleasure to have you as our guest. Warm regards, Caroline von Kretschmann (managing director and 4th generation)

Dear guest, thank you very much for your kind feedback. We really appreciate it. And we are very happy that you had a nice time in the Europäischer Hof. Its was a pleasure to have you as our guest. Warm regards and a nice Christmas time, Caroline von Kretschmann (managing director and 4th generation)

Dear Gil, thank you very much for your detailed feedback. We are very happy that you had "Bons moments à Heidelberg et Europäischer Hof". This is what we aim for. We are very sorry that you had to wait due to the congestion of cars. Seldom but sometimes a lot of arriving and departing guests with cars are overlapping so that it is difficult to manage the car rotation. We will think about how we can solve this problem in the future. Thank you for all your compliments concerning the attentive service, the breakfast and the SPA. It was a great pleasure to have you as our guests. Warm regards, Caroline von Kretschmann (managing director and 4th generation)

Cher Michel, nous tenons à vous remercier d’avoir pris le temps de laisser votre avis sur expedia. Nous sommes très heureux de lire que vous avez apprécié votre séjour au Europäischer Hof Heidelberg et notamment le service personnalise et l’atmosphère qui règne dans notre hôtel. Votre description "Un hôtel EXCEPTIONNEL" nous sommes particulièrement heureux. Espérant vous accueillir bientôt à nouveau à Heidelberg, peut-être plus long ;-), nous vous présenteons nos meilleures salutations. Caroline von Kretschmann (4. génération et gestion commandité)

Dear Robert, What a joy to read your review and see that you've rated your experience as excellent! We strive to make each guest's stay at Hotel Europäischer Hof Heidelberg a memorable one, and we're delighted to know we achieved this during your visit. Your kind words serve as a wonderful reminder of why we love what we do. We're committed to creating a welcoming atmosphere and providing top-notch service, and it's heartening to hear when we've succeeded.We eagerly anticipate your return and the opportunity to once again provide you with an exceptional stay. Best regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

Dear Eric,thank you very much for your great Feedback. Your kind words have truly brightened our day. We're delighted to know that you found our hospitality to be personal and elegant, and that you thoroughly enjoyed your stay with us at the Europäischer Hof. It sounds like you've really appreciated the old-style elegance we strive to maintain – it's a part of our charm that we're very proud of. And we love to make our guests happy. That's a great tip about making dinner reservations in busy periods! We're situated in a bustling area, and while that brings many benefits, it can also mean popular spots fill up quickly.We would love to have the opportunity to welcome you back for a longer stay in the future. Until then, please take care and we wish you all the best.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Nancy,Your glowing review is music to our ears! We are thrilled you found our hotel to be wonderful and are considering staying with us again. Your comfort is our top priority, and we're delighted to hear that you found the room to be just that.Your recommendation is the highest praise we could receive and we can't thank you enough for it. We appreciate the time you took to share your experience and your kind words about our location.We're looking forward to welcoming you back to Heidelberg and our hotel in the future. Until then, take care.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Liviu,we are delighted that you found your stay at our hotel to be excellent. It is always nice to hear that we were able to exceed the expectations of our guests. Your satisfaction is our greatest gift and motivates us to continue to do our best. We hope to welcome you again soon.Best wishes and all the best, Caroline von Kretschmann (Managing Director and 4th generation)

Dear Roger,We're delighted to hear such lovely feedback about your recent stay with us. It brings great joy to know that you appreciated the cleanliness of our rooms and found them beautiful! Moreover, your kind words about our colleagues are the best gift we could receive. Our team prides itself on providing friendly and welcoming service to all our guests, and it's heartening to know that you experienced this during your stay.Thank you for choosing us, and we sincerely hope to have the pleasure of welcoming you back in the near future. Warm regards and all the best,Caroline von Kretschmann (Managing Director and 4th Generation)

Dear Burton,We are so glad to know that your experience at our hotel was excellent. Your positive feedback is a testament to our continuous commitment to offering an exceptional guest experience.Our team strives daily to ensure that every detail of your stay is taken care of, down to the finest detail. It is always a pleasure to hear that our efforts have been successful and have brought satisfaction to our guests. We hope you choose to stay with us again in the future, and we look forward to welcoming you back to our hotel.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Lieber Dominik,vielen Dank für Ihre fantastische Bewertung. Es ist wunderbar zu hören, dass Sie die aufrichtige Freundlichkeit unseres Teams so geschätzt haben. Es ist uns sehr wichtig, dass sich jeder Gast in unserem Hotel willkommen und wertgeschätzt fühlt. Es ist das Herz unserer Philosophie, stets authentisch und aufmerksam zu sein und den Aufenthalt jedes Gastes unvergesslich zu gestalten.Es freut uns sehr, dass Sie diese Werte während Ihres Aufenthaltes bei uns erleben konnten. Ihre positiven Worte sind eine schöne Bestätigung für unser Team, dass ihre Bemühungen geschätzt werden.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen und werden weiterhin alles daransetzen, Ihnen und allen unseren Gästen ein herausragendes Erlebnis zu bieten.Herzliche Grüße, wunderschöne Weihnachten und alles Gute,Caroline von Kretschmann (geschäftsführende Gesellschafterin und 4. Generation)

Dear Rebekah, thank you so much for your wonderful feedback. It brings us great joy to hear that your stay at our Hotel Europäischer Hof Heidelberg was a memorable one. Your kind words and appreciation truly make our day.The comfort of our guests is of utmost importance to us, and we are thrilled to know that you found the rooms cozy and the beds comfortable. We put in a lot of effort to ensure that our linens are soft and inviting, so we are glad to hear you enjoyed them. Your mention of our personal duvets being delightful is a compliment we cherish.Moreover, we are pleased to know that you had positive interactions with our team. We strive to provide all our guests with exceptional service, and your experience reaffirms the fact that we are on the right path. We are also delighted to hear that you enjoyed our bar and breakfast room service, as we endeavor to offer a wide array of experiences to our guests.Your recommendation means a lot to us and we are humbled to have earned your high regard. We look forward to the pleasure of hosting you again, should your travels bring you back to Heidelberg.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Amy,We are so glad that you enjoyed your stay with us so much. We strive each day to ensure our guests feel welcome and comfortable during their visit, and we're pleased to hear that we were able to meet your expectations. We hope you will consider staying with us again in the future!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Karen,thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We strive to create the best experience possible for each of our guests and it's wonderful to know that we have succeeded. We hope to welcome you back again soon.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear guest, Thank you very much for staying at our hotel. Your appreciation of our professional and smart colleagues is a testament to our hotel's dedication to providing you with first-class service.As you noted, our hotel has a rich history and we are proud to maintain a balance between this historical charm and modern comforts. We are saddened to hear about the difficulties you have faced with some of our facilities.As a hotel that cares about your comfort, our team strives to maintain an environment where you can experience the best of both worlds: the grandeur of the past and the convenience of the present. Your feedback will reveal areas that need to be re-evaluated to improve the overall guest experience.Once again, thank you for sharing your insights. We look forward to welcoming you back for a more pleasant and satisfying stay in the future.Best regards,Caroline von Kretschmann, Managing Director, 4th generation

Dear Scott,thank you for your great review and the 5 our of 5. We are delighted to hear that you were pleased with your stay. We strive to provide excellent service and amenities, so we are very glad that we were able to exceed your expectations. Thank you for choosing our hotel and we hope to have the pleasure of hosting you again in the future.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Youngkwon,We're delighted to hear that you enjoyed your stay with us. We strive to ensure every guest has a comfortable and memorable experience, so we are thrilled to see this reflected in your feedback. Thank you for choosing us and we hope to welcome you back soon! We truly love to make our guests happy. Best wishes and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear BASIM,thank you for your great feedback and the 10 out of 10. We are delighted to hear that you enjoyed your stay at our hotel. It is our top priority to make sure all our guests have the most comfortable and positive experience possible. We hope you'll come back and visit us again soon.Best wishes and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Matt,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the classic luxury and elegance of our hotel. Our team takes great pride in providing top-notch service, and it's rewarding to know we've met our goal of five-star hospitality. We truly love to make our guests happy. We're glad you had the chance to explore the nearby shops, restaurants, and the scenic hiking trails leading to the tower with its breathtaking views. We hope to welcome you back soon for another memorable stay.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Shaun,We are delighted to hear that you had a great stay at our hotel. We strive to meet the highest standards of hospitality and we are so pleased to know that we achieved this for you. We hope that we can serve you again soon in the future.Best wishes and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Joe,thank you very much for your great review. Your words of appreciation truly warmed our hearts. It is always a pleasure to hear about the experiences of our guests who thoroughly enjoyed their stay in our family-run hotel. Your positive remarks about our colleagues and facilities are indeed a testament to the effort and dedication we put into ensuring that our guests feel comfortable and well cared for. We're particularly glad to know that our location proved ideal for your explorations of the old town. We are lucky to have guests like you who take time out to recognize our endeavors. Please know that your satisfaction is our greatest reward. Your warm compliments about the friendly attitude of our staff and the excellent standards we maintain serve as an encouragement for us to keep striving for superior guest experiences.We look forward to welcoming you back soon to our hotel, where we hope to create more delightful moments for you. Warm regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

Dear Nicolas,Thank you for submitting your feedback and for choosing us for your accommodation. We are delighted to hear that you had an enjoyable stay with us. We take great pride in our customer service and it's wonderful to see that it was up to your standards. We hope you choose us again when planning your next trip and that we will be able to make it even better than last time. Thank you again for your time and support, it is greatly appreciated.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Patrick,thank you very much for your great review and the ten out of ten. Your gracious words truly warmed our hearts. It is always a delight to hear about our guests' fantastic experiences during their stay in Heidelberg. Your recognition of our service is particularly appreciated. Our dedicated team strives to deliver an outstanding level of service to each guest, and it is always heart-warming to see these efforts acknowledged. As for the location, we agree that it's indeed awesome. We are fortunate to be positioned in such a beautiful and vibrant city, which undoubtedly enhances our guest's overall experience.Once again, thank you for sharing such a positive review. We hope to have the pleasure of welcoming you back in the near future, promising another exceptional stay at our hotel. It was a great pleasure to have you here. Warm regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

Dear Linda,It is with sincere regret that we note your dissatisfaction with your recent stay at our hotel. We deeply value your thoughts and your comfort, and we apologize for not meeting your expectations.We understand that the arrangement of the twin beds was not to your liking. As a hotel with 122 different rooms, we offer a wide variety of sleeping arrangements, and we would have been more than happy to show you an alternative to better suit your needs. We are always working to improve our facilities and services, and your feedback is instrumental in this process.Regarding the hardness of the bed, we recognize that preferences regarding mattress firmness are highly individual. We have recently introduced mattresses from the luxury manufacturer SCHRAMM, and while we aim to cater to a broad range of comfort preferences, we understand that everyone's needs are unique. We would have been pleased to add a soft topper to enhance your comfort or suggest another room that might better match your desired firmness.Similarly, we apologise for the issues with the bathtub jets. We are constantly renovating to keep our bathrooms in good condition, and we take your feedback seriously.On the topic of breakfast, we understand the importance of flexibility. While we do offer an extensive buffet breakfast, we also provide the option for guests to simply enjoy a coffee. Additionally, we have a small savory or sweet Business Breakfast available. We deeply regret not having offered these options to you during your stay.We hope that despite these issues, we will have the opportunity to welcome you again in the future. We are committed to improving your experience and showing you the quality and service we strive to uphold.Kind regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

Dear Robert,thank you very much for the 10 out of 10. We are delighted to hear that you had such an enjoyable stay at our hotel. Our team works hard to ensure every guest has the best experience possible and we are glad that this was reflected in your visit. We hope you will consider staying with us again in the future.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Daniela,We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and we strive to make every guest's visit a memorable one. We hope that you will come back and stay with us again in the future.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Tong,We're truly thrilled to receive your positive feedback regarding our services. Your kind words about our hotel are greatly appreciated. Our team works diligently to provide exceptional hospitality and ensure that your stay is comfortable and enjoyable. We truly love to make our guests happy. If you have any specific comments or suggestions that could help us improve even further, please feel free to share. We value your input and look forward to serving you again in the future. Thank you for choosing our hotel for your stay!Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Juliana,thank you very much for your great review. We are delighted to hear you enjoyed your stay at our hotel. We strive to provide guests with the best possible experience and it's wonderful to know that we succeeded in doing that for you. Thank you for taking the time to provide us with your feedback; we value each and every opinion. We hope you will stay with us again soon. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Michael,Your delightful description of our property brings us immense joy. It is pleasing to hear that you cherished the little extra touches we provide to enhance our guest's experience.The commendation for Robin, our bartender, is particularly heartening. Our colleagues are the gems that help us provide an exceptional service and it's wonderful to know that you appreciated their efforts. We hope that your wonderful experience will bring you back to us in the future. We are keen to welcome you again and provide another memorable stay.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Karin,thank you very much for the 10 out of 10. We are delighted to hear that you enjoyed your stay with us! We strive to make sure all our guests feel comfortable and well taken care of, and it is great to know that we achieved that goal for you. We hope you will consider staying with us again the next time your travels bring you our way.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Fang,Wow. What a fantastic feedback. Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay at our privately managed hotel so much. We take pride in our spacious rooms and friendly colleagues , and it's great to know that you found our location convenient for exploring Old Town, the Heidelberg University, and even Schloss Heidelberg. We look forward to welcoming you back in the future!It was a great pleasure to have you as our guest.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Nicolai Akira,Thank you so much for your wonderful review! It was an absolute pleasure to have you, your husband, and father-in-law as our guests. We're delighted to hear that you were impressed with our management and colleagues’s dedication to ensuring a memorable birthday celebration. We take great pride in going above and beyond for our guests, and it's heartwarming to know that our efforts made your stay comfortable and enjoyable. We'll be sure to share your compliments with our team, who will be thrilled to hear about your positive experience.We can't wait to welcome you back for another memorable stay in the future. Please feel free to reach out if you have any special requests or preferences for your next visit. Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Pamela,it is wonderful to read about your positive experience at our hotel. I'm delighted to hear that our team made a lasting impression on you with their warm welcome and helpfulness. It's our priority to ensure that guests feel at home and well taken care of during their stay.Furthermore, I'm pleased to know that the involvement of our family was appreciated. It is a joy for my mother and me to interact with our guests regularly, enhancing the familial spirit that we strive to foster in our establishment.We are indeed fortunate to have a team that understands the essence of our philosophy and is dedicated to providing such personalized service. Your words of appreciation will be passed on to them, which will undeniably serve as a motivation to continue with their efforts.We look forward to having you with us again in the future, ensuring your experience is as delightful as the one you've just had.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Evan,It is indeed heartening to know that your stay at our hotel was an enjoyable one and that we were able to provide you with the classic European experience you expected. Our hotel aims to blend tradition with quality, offering a unique stay that mirrors the charm and elegance of Europe.Your kind words, acknowledging the high-quality touches that we strive to maintain, truly inspire us. It is always our goal to imbue every corner of our hotel with the spirit of European elegance and sophistication, so your appreciation means a lot to us.We hope to continue being your preferred choice of hotel when you travel. It will be an honour to serve you again, ensuring your future stays are as enjoyable, if not more, as this one. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Arun,Thank you for choosing our privatly Manager hotel for your recent stay and for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience and awarded us a perfect score of 10 out of 10. We always strive to provide exceptional service and a comfortable atmosphere, and it's delightful to know that we met your expectations. Your kind words truly motivate us, and we hope to welcome you back in the future for another memorable stay.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Enrico,Thank you for choosing to stay with us and for taking the time to share your feedback on Expedia. We're thrilled to hear that you had a positive experience during your recent visit.Your comment, "I will return in a next stay," is truly encouraging for us. We're committed to continually improving our services to ensure that your next stay with us is even more enjoyable. Your loyalty is greatly appreciated.If there's anything specific you enjoyed or any suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back and making your next stay even more memorable.Warm regards,Caroline von Kretschmann (geschäftsführende Gesellschafterin und 4. Generation)

Dear ChangYoung,Thank you so much for your exceptional 10/10 rating on Hotels.com! We're delighted to know that you had a wonderful experience during your stay with us. Your positive feedback means the world to us, and we hope to have the pleasure of welcoming you back again in the near futur. It was a great pleasure to have you as our guest. Warmest regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

Dear Marianne,We are so glad that you were very pleased with your stay at our hotel! We strive to provide our guests with the best possible experience, and we're thrilled to hear that we achieved that goal for you. We look forward to welcoming you back soon and continuing to exceed your expectations. It was a great pleasure to have you here. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Rene,We are so glad to hear that your stay with us was a pleasant one. It is our continual aim to make sure that all of our guests have a wonderful experience while staying at our hotel, so we are delighted that we were able to provide you with such a positive experience. We hope you will stay with us again the next time you're in town!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Ben,Thank you for taking the time to share your experience at our hotel. We appreciate your feedback and value every opinion our guests give us. We are happy that you had a nice stay in major respect. This is what we aim for. Thank you also for the points where we can improve. Please rest assured, we are continuously renovating and modernizing. And once we're through with all the rooms, we start again from scratch. Every year we invest over 800,000 euros just in maintenance and to keep the hotel in shape. All new investments like the new serviced apartments, the new massage area, or the comprehensive renovation of the rooms and public spaces are not included.We strive to continuously improve our guest experience and ensure a high level of service that always meets the highest standards. Our team takes great pride in delivering luxurious amenities and accommodating service for all our guests. As a hotel that has stood for many years, we believe in preserving the traditional charm of the property while embracing modern hospitality services. We understand from your review that you experienced our property's classic atmosphere and we are very grateful for your support. We look forward to welcoming you again soon!It was a great pleasure to have you here. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Kako,We are so glad that you had a pleasant stay with us. Our main goal is to provide our guests with the best experience possible and we are delighted that we were able to make your visit enjoyable. We hope that you will come back soon and stay with us again. It was a pleasure to have you as our guest. Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Robin, Thank you so much for choosing the Europäischer Hof during your recent stay in Heidelberg. We sincerely appreciate your kind words about the hotel's service and maintenance, and we are thrilled to hear that you found it to be in an ideal location. We truly love to make our guests happy and we are delighted that you experienced this. We are happy that you enjoyed the close proximity of cafes and restaurants as well as the walking distance to the castle and bridge. We hope to be able to welcome you back should your travels bring you back to Heidelberg in the future. It was a great pleasure to have you here. Thank you again for taking the time to share your feedback with us.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Alexandre,Thank you for your review. We are so glad to hear that you found our hotel clean and our colleagues pleasant. It is also great to hear that you enjoyed the restaurant. We appreciate your feedback about needing some updates, and we believe in continuously improving our guests' experience. Here at the hotel, we strive to make sure our guests leave satisfied with their stay and look forward to welcoming them back in the future. Thank you again for staying with us and for taking the time to share your thoughts.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Mohamed,we are so pleased to hear that you enjoyed your stay with us at the hotel. It is always our aim to provide a comfortable and enjoyable experience for our guests, and we are delighted that we have achieved this with you. We strive to make sure our guests have everything they need during their stay, and it's great to hear that was achieved for you. Thank you for the excellent rating; we look forward to welcoming you back in the future!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

Dear Mohamed,Thank you very much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay. Our team works hard to ensure each and every guest feels welcomed and comfortable, so it is wonderful to receive your positive feedback. We hope that we can continue to exceed your expectations, should you choose to visit us again in the future.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

Dear Shauna,Thank you for your great review. We are delighted you enjoyed your stay with us so much and that you think it was "beautiful". Your satisfaction is our top priority and we strive to ensure that you have the best experience possible when staying at our in 3rd and 4th generation privately managed hotel. Please do not hesitate to contact us if there is anything that we can do to make your future stays even more enjoyable. It was a pleasure having you here, and we look forward to welcoming you again soon!Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)