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Avis sur OYO Hotel Quinta Mi Fortaleza Cone

2.5 out of 5
OYO Hotel Quinta Mi Fortaleza Cone
Av. Vicente Fox 100 Hidalgo, Hidalgo, NL

Avis

2,0
Note des voyageurs de 10 (Excellent), d’après 0 avis sur 2." "
Note des voyageurs de 8 (Bien), d’après 0 avis sur 2." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 2." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 2." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 2." "

4,0/10

Propreté

3,0/10

Personnel et service

4,0/10

Équipements

4,0/10

Infrastructures et conditions de l’hébergement

Avis

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lo unico que me gusto la tarde en la palapa asando carne
Séjour de 1 nuit en février 2020
Réponse de OYO Hotel Quinta Mi Fortaleza Cone le 11 févr. 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Confusing Hotel
They didn't seem to know we had a reservation, and it was hard to know who worked there. We got locked in in the morning and had to scale the wall to find an alternate way out. They stayed up listening to music at wild party volume until 4am, keeping us from getting sleep. The place was a trash heap from a party they had earlier that day. No toilet seats or tissue in the rooms. Community kitchen was locked. Pool was unclean. We were also the only guests, so it had this desolate feel. No caretaker anywhere in sight. We wanted to check out but couldn't find anyone who worked there (and had no clue how to contact anyone there), so we drove across the trash-filled courtyard to the dummy locked gate and found a new place. Hotels.com and Cone wouldn't refund our money, which I get since it was a nonrefundable reservation. But neither of them worked with us to resolve the conflict, so stay at your own risk. The next place we found was very accommodating and super nice.
Séjour de 8 nuits en décembre 2019
Réponse de Hotel Quinta Mi Fortaleza Cone le 18 janv. 2020
Hello, we appreciate your comments and deeply regret that you have taken that impression. We have shared your comments with the team in charge to take the necessary measures and that this is not repeated again. Receive our most sincere apologies for the inconvenience we may have caused you.