Hôtel près de Hide And Speak Maze, Stoke-on-Trent, Stoke-on-Trent

« No food available on site,no cameras switched on for car park safety,crack in bathroom sink with units tired . All furniture tired and old. Tv we’re old and small.coat hangers missing and damaged. Very noisy residents made it hard to sleep »

« Staff is good. Sleeping room is clean. Have to share bathroom with other guests. Toilet lock broken. »

« When i arrived i was sent the code to the key safe to get the keys. When I opened it there was no key in the safe. Having phoned the contact number and cutting a long story short a member of staff had gone off with the keys in his pocket. Also there was no shower gel in the shower. The kitchen is communal and the walls are not thick and I was awaken by the sound of cups being knocked together at approximately 6 am. »

« Hôtel propre mais vétuste. Tout est d’époque! La peinture des fenêtres s’écaille, d’ailleurs impossible d’ouvrir la fenêtre et pas de climatisation à part un ventilateur posé sur le bureau. »

« Or recommend »

« Très bon rapport qualité prix »

« Terrible communication and not clean at all »

« Absolutely avoid at all costs - hubby and children were left without any place to stay when hosts lost booking »

« Unfortunately, the property did not meet reasonable cleanliness or maintenance standards. On arrival, the oven and hob were visibly dirty with grease and residue, and the kitchen overall did not appear to have been properly cleaned. There was no bin provided anywhere in the property, only loose bin bags left for guests to manage waste themselves. The bathroom showed visible mould around the shower area. This is a hygiene issue that should not be present in a paid short-term let. The sofa in...

« It was extremely disappointing to discover that the photos on the website did not reflect the reality of the property. Upon arrival, the house looked nothing like what was advertised. I had booked a room for two people, but the space was far too small to comfortably accommodate us. On top of that, the entire house was unclean, which made the stay even more unpleasant. Overall, a very disappointing experience. »

« Apart from me having to contact them and the stress of getting and returning the keys place and staying were great and hoatwas excellent at sorting it out just process and key access needs to be improved »

« Property was clean. Not as stated entire property. Shared facilities. Bathroom via the kitchen on ground floor had child. Did not feel we could relax here as thought we had entire apartment. Outside next to little shop. Traffic island outside meant couldnt park outside and single line. Area around property made us feel unsafe- wasnt the best. »

« Filty from the entrance to the kitchen and toilet. I coukd not have a shower or use the kitchen. The room is fine. The advert says private bathroom but it was shared. I had to go downstairs to the back of the kitchen to get to the toilet. Wont come back. »

« Room looked like it was still undergoing a refurbishment. Curtains poor standard with hooks missing Radiator cover missing shoddy paint work Door lock unfinished »