We have come to HHI since the ‘80’s and have come to experience and expect high quality accommodations. Sadly, this unit did not measure up. The view, as pictured, was as advertised, but that was really the best part of the unit.
The bathrooms really need to be updated. The master bath shower door is not connected properly and is dangerous if you lean on it. We had to purchase Tilex because of the mold on the outside of the shower door, plus the exhaust fan topped working several times.
In the other bath, the only towel bar in that bath fell off the wall when we simply tried to hang a washcloth on it the first night. No other places - except shower door - to hang towels. We also had to adjust the shower door to get it on its track.
The coffee maker needs to be replaced - hopefully with one that’s sturdier. I realize you would not put top-of-the-line appliances in a rental unit, but this was just bad. It was dirty and we tried running vinegar through it to clean it out, it didn’t help, and we gave up on it partly through the week.
The washer had standing water in it when we arrived that, from the smell, had obviously been there a while. The people at the management company were very responsive when called about it, but we should never have had to call in the first place.
Villamare is a nice place to stay in Palmetto Dunes, but I have to tell you, with so many really well-maintained choices on Hilton Head, we will not think about coming back to this unit.
Thank you for the opportunity to express our experience,
Kris Ehmke