Vue de la chambre

Avis sur Hilton Waikiki Beach

4 out of 5
Hilton Waikiki Beach
2500 Kuhio Ave, Honolulu, HI

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 550 avis sur 1093." "
Note des voyageurs de 8 (Bien), d’après 300 avis sur 1093." "
Note des voyageurs de 6 (Satisfaisant), d’après 124 avis sur 1093." "
Note des voyageurs de 4 (Médiocre), d’après 65 avis sur 1093." "
Note des voyageurs de 2 (Horrible), d’après 54 avis sur 1093." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Marie-Pier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Merci! Très près de la plage!!
Séjour de 4 nuits en mars 2024
Réponse de Emily le 11 mars 2024
Aloha, Marie-Pier! Thank you for choosing our hotel for your recent trip. We are thrilled to hear you enjoyed your stay. Mahalo for sharing your positive review.We hope to welcome you back to the Hilton Waikiki Beach soon for another excellent stay. Mahalo!

10/10 Excellent

Jean Luc

Séjour de 6 nuits en août 2023
Réponse de Hilton Waikiki In-House Reservations le 23 août 2023
Mahalo for staying with us, we appreciate your feedback

2/10 Horrible

Khadija

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Hilton Waikiki In-House Reservations le 8 mai 2023
Mahalo for staying with us. We appreciate your feedback

6/10 Satisfaisant

Odette

Voyage en famille
Problème récurent avec le wifi - très faible J’ai du demander 4 fois pour faire nettoyer la chambre tous les jours …
Séjour de 10 nuits en août 2022
Réponse de Hilton Waikiki Beach Hotel Reservations le 17 août 2022
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Jean-Marc

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en juillet 2022
Réponse de Hilton Waikiki Beach Hotel Reservations le 14 juil. 2022
Thanks for staying with us, we appreciate your feedback. Mahalo Nui.

8/10 Bien

ROGER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2021

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thee staf was Amazing. The desk to book excursions and fun stuff was top motxh I will be back.
Séjour de 7 nuits en mai 2024

10/10 Excellent

Kayla

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, friendly staff. Our first room wasn't clean but the staff corrected the situation apologizing for the mistake and upgraded our room.
Séjour de 6 nuits en mai 2024

10/10 Excellent

Christine Aira

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The person who checked us in was super nice. I forgot his name..
Séjour de 4 nuits en mai 2024

2/10 Horrible

Kellie

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Over priced stays, no microwave in rooms. Mini fridge didn’t work, carpets were filthy
Séjour de 5 nuits en mai 2024

10/10 Excellent

Ebonee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 4 nuits en mai 2024
Réponse de Emily le 22 mai 2024
Aloha, Ebonee! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful 5-star review! We are happy to hear that you enjoyed your experience at our hotel. Mahalo!

10/10 Excellent

Melody Jasmin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oveall excellent!
Séjour de 3 nuits en mai 2024
Réponse de Emily le 22 mai 2024
Aloha, Melody Jasmin! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear that you enjoyed your stay and we appreciate your review. Mahalo!

10/10 Excellent

Carol

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love how everything requires your room key to access.
Séjour de 5 nuits en mai 2024
Réponse de Emily le 20 mai 2024
Aloha, Carol! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay and that our hotel's security contributed to a wonderful stay. Mahalo!

8/10 Bien

Jiajun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shower faucet making very loud sounds
Séjour de 4 nuits en mai 2024
Réponse de Emily le 20 mai 2024
Aloha, Jiajun, and thank you for choosing to stay at our hotel! We hope you had an overall enjoyable experience and were able to explore the Waikiki area. Thank you for sharing your feedback regarding our shower faucets. We appreciate your comments and will be passing them along to our maintenance team. Your review helps us improve and provide a better experience for all guests, so we appreciate your sharing. Should your travels bring you back to Waikiki Beach, we hope to have the opportunity to welcome you back to our hotel for an even better experience. Mahalo!

10/10 Excellent

Huy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Emily le 20 mai 2024
Aloha, Huy! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!

10/10 Excellent

Sandrelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and great location
Séjour de 1 nuit en mai 2024
Réponse de Emily le 20 mai 2024
Aloha, Sandrelly! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!

10/10 Excellent

Aishia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
View
Séjour de 2 nuits en février 2024
Réponse de Emily le 17 mai 2024
Thank you for choosing to stay with us! We're happy to hear that you enjoyed your experience at Hilton Waikiki Beach. Mahalo!

10/10 Excellent

Anita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff
Séjour de 5 nuits en mai 2024
Réponse de Emily le 16 mai 2024
Aloha, Anita! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our kind staff made your trip extra special. Thank you for sharing! Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another fantastic stay. Mahalo!

10/10 Excellent

Anterias nerses

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect stay.
Séjour de 4 nuits en mai 2024
Réponse de Emily le 16 mai 2024
Mahalo for choosing to stay at our resort! We're thrilled to hear that you enjoyed your Waikiki vacation. Thank you!

10/10 Excellent

Ethan Sinclair

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was close to Waikiki beach and a convenient stop for buses to downtown.
Séjour de 4 nuits en mai 2024
Réponse de Emily le 15 mai 2024
Aloha, Ethan! Thank you for choosing to stay with us at Hilton Waikiki Beach. We are thrilled to hear that you enjoyed your stay and that you were able to conveniently explore the area thanks to the location of our hotel. Mahalo for sharing! We hope to have the opportunity to welcome you back to our hotel soon for another excellent stay. Thank you!

10/10 Excellent

Rachel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is clean and safe and the rooms are nice. Just make sure to understand the parking situation. No parking for guests, only valet parking there is a Garage next door though.
Séjour de 1 nuit en mai 2024
Réponse de Emily le 14 mai 2024
Aloha, Rachel!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay and that you especially appreciated the cleanliness and safety of our resort. Mahalo for sharing!We appreciate you sharing your comments about our parking operations. Your feedback helps other guests plan accordingly, so thank you for sharing.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another excellent trip! If there is anything our team can do to make your next trip even better, please let us know! Your satisfaction is most important to us.Mahalo!

2/10 Horrible

Joanna Paola

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff was extremely rude and property lacks food choices.
Séjour de 5 nuits en mai 2024
Réponse de Emily le 17 mai 2024
Aloha, Joanna, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback from your recent trip. We sincerely apologize for the way you were treated by our staff. We encourage everyone on our team to treat our guests with the utmost respect, and it's extremely concerning to learn that you did not receive this kindness. We appreciate you sharing your review, and we will certainly address these concerns with our team. It is also disappointing to hear that you felt our property lacked food options. We know the importance of having onsite dining available at your selected hotel, and we apologize for missing the mark. We hope you were able to enjoy a meal or drink at our restaurant, lobby, or pool bar. Mahalo for sharing. Thank you again for choosing to stay at our hotel. If you would like to discuss any of your concerns further, we encourage you to reach out to our team directly via phone or email. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved visit. Mahalo!

10/10 Excellent

Dianna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the views & my room! It was spectacular
Séjour de 3 nuits en mai 2024
Réponse de Emily le 14 mai 2024
Aloha, Dianna! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your experience at our hotel and that the stunning views from your room contributed to an excellent stay. Thank you for sharing your kind words! If there is anything our team can do to make your next trip even more spectacular, please do not hesitate to reach out. We hope to welcome you back to Hilton Waikiki Beach soon! Mahalo!

10/10 Excellent

Alexandria V

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Emily le 14 mai 2024
Mahalo for staying with us at Hilton Waikiki Beach! We're happy to hear that you enjoyed your trip and we hope to have the opportunity to welcome you back soon for another amazing experience. Thank you!

10/10 Excellent

Gary Allan, Nashville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only a block away from the beach. Loads of restaurants and shopping within walking distance. Nice pool and hot tub. Public transportation easily accessible.
Séjour de 5 nuits en mai 2024
Réponse de Emily le 13 mai 2024
Aloha, Gary Allan!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our hotel's convenient location in the heart of Waikiki contributed to a wonderful stay. Thank you for sharing your kind words!We hope to have the opportunity to welcome you back to our hotel soon for another fantastic stay.Mahalo!

4/10 Médiocre

Byron

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff is extremely rude from the front desk to the valet. Bathrooms in room need to be updated as well.
Séjour de 5 nuits en mai 2024
Réponse de Emily le 13 mai 2024
Aloha, Bryon, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback.We sincerely apologize for the way you were treated by our staff. We encourage our team to share the Aloha spirit with all guests, and it's disappointing to learn that you were not met with this hospitality.It's also concerning to hear that you were displeased by our bathrooms. We understand the importance of staying in a comfortable room when traveling, and we apologize for missing the mark. We appreciate you sharing this feedback.Rest assured, we will be sharing your comments with our team. Your feedback helps us point out areas for improvement at our hotel, so thank you for sharing.We hope to have the opportunity to welcome you back to our resort soon for a much-improved visit. If there is anything we can do to make your next trip special, please do not hesitate to reach out.Mahalo!

10/10 Excellent

Pabline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean , we love to stay in the Hilton , good location
Séjour de 7 nuits en mai 2024
Réponse de Emily le 13 mai 2024
Aloha, Pabline!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you enjoyed your stay and that you especially appreciated the cleanliness of our resort. Mahalo for sharing!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful experience.Mahalo!

10/10 Excellent

Donna, OHKAY OWINGEH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Emily le 20 mai 2024
Aloha, Donna! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!

10/10 Excellent

Trevon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Emily le 13 mai 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Trevon! We're happy to hear you enjoyed your stay. Mahalo!

6/10 Satisfaisant

Ashley

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Very dusty on the outlets by the TV on side of it. It’s like a charging dock station dust laying on top of that and then above the shower bed in the bathroom there is black mold growing….. I also paid resort fees on Expedia and had to pay them again at the hotel smh !!!!!! Other then that it’s been great
Séjour de 4 nuits en mai 2024
Réponse de Emily le 11 mai 2024
Aloha, Ashley, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your review.It's disappointing to learn that the cleanliness of your room was not up to our typical standard. We know the importance of staying in a tidy and comfortable room, especially when traveling. We sincerely apologize for missing the mark.Thank you again for taking the time to leave your feedback. We will be sharing your comments with our team. Your review helps us improve our service and operations for all guests, so thank you.We hope to have the opportunity to welcome you back to our hotel in the future for a much-improved stay. Until then, safe travels.Mahalo!

10/10 Excellent

Alexandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Emily le 13 mai 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Alexandra! We're happy to hear you enjoyed your stay. Mahalo!

10/10 Excellent

Gary, College Station

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome ocean view from the balcony
Séjour de 5 nuits en mai 2024
Réponse de Emily le 11 mai 2024
Aloha, Gary!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're thrilled to hear that you had a 5-star stay and that our amazing ocean views contributed to a wonderful Waikiki experience.Thank you again!

10/10 Excellent

Fernando

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 5 nuits en mars 2024
Réponse de Emily le 11 mai 2024
Aloha, Fernando!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful stay.Mahalo!

10/10 Excellent

Betty

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it all
Séjour de 5 nuits en avril 2024
Réponse de Emily le 9 mai 2024
Aloha, Betty!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!

6/10 Satisfaisant

Shizuko

Séjour de 5 nuits en avril 2024
Réponse de Emily le 9 mai 2024
Aloha, Shizuko!Thank you for choosing to stay at our hotel and for taking the time to share your review. We hope that you enjoyed your Waikiki experience.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your feedback, as it helps us improve for all guests.Thank you again and have a wonderful day!

10/10 Excellent

Tammie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice
Séjour de 3 nuits en avril 2024
Réponse de Emily le 8 mai 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Tammie! We're happy to hear you enjoyed your stay. Mahalo!

8/10 Bien

Takayoshi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Emily le 9 mai 2024
Aloha, Takayoshi!Thank you for choosing to stay at our hotel and for taking the time to share your review. We hope that you enjoyed your Waikiki experience.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your feedback, as it helps us improve for all guests.Thank you again and have a wonderful day!

10/10 Excellent

Devante

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Emily le 9 mai 2024
Aloha, Devante!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Mahalo!

8/10 Bien

Ai Ling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the view
Séjour de 14 nuits en avril 2024
Réponse de Emily le 9 mai 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that you especially appreciated our hotel's stunning views.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!

10/10 Excellent

axel jesus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hilton at Waikiki beach was a great experience. Very clean and elegant, quiet and full of friendly staff and customers. Valet a huge help with parking around the beach. Everything was at walkable distance. Literally down the street from the beach.
Séjour de 3 nuits en mai 2024
Réponse de Emily le 8 mai 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you had a wonderful experience and that our hotel's prime location in the heart of Waikiki contributed to a lovely trip. Thank you for sharing your kind words!If there is anything our team can do to make your next visit even more special, please do not hesitate to reach out! Your satisfaction is extremely important to us.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon!Mahalo!

10/10 Excellent

Huawei

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very convenient restaurant, stores, are all close by. the beach is in walking distance.
Séjour de 3 nuits en avril 2024
Réponse de Emily le 7 mai 2024
Aloha, Huawei!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our convenient location in the heart of Waikiki made your trip even better. Thank you for sharing!We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another wonderful trip.Mahalo!

10/10 Excellent

Sofronio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service was excellent.
Séjour de 3 nuits en mai 2024
Réponse de Emily le 7 mai 2024
Aloha, Sofronio!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our friendly and attentive team contributed to an amazing experience. Mahalo for sharing!If we can do anything to make your next trip even more special, please do not hesitate to reach out to our team. Your satisfaction is extremely important to us and we appreciate your patronage. Mahalo!

8/10 Bien

HIROSHI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
全体的にはとてもよかったです。スタッフの方も親切ですし、日本語できる方も多かったです。立地もよかったです。仕方ない部分ではありますが、お部屋の電気が途中で二カ所切れました。
Séjour de 3 nuits en mai 2024
Réponse de Emily le 7 mai 2024
Aloha, Hiroshi!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We are thrilled to hear that you had a pleasant stay and that our friendly staff contributed to a lovely experience. We apologize for the issues you had with power outages in your room and we will certainly be sharing your feedback with our team. We know the importance of having access to electrical outlets, and we apologize for this inconvenience. Thank you for sharing.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another great experience.Mahalo!

8/10 Bien

Hieu

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Emily le 6 mai 2024
Mahalo for staying with us!

8/10 Bien

Garrick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel and staff was great. Magic show at the hotel was fantastic. The only thing we didnt care for was the $65 a day charge for parking.
Séjour de 5 nuits en avril 2024
Réponse de Emily le 6 mai 2024
Aloha, Garrick!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're happy to hear that you had an enjoyable stay and that you were able to experience our onsite Magical Mystery Show! Thank you for sharing your feedback.We apologize for the parking fees and understand that these type of expenses can put a burden on a wonderful trip. We appreciate your feedback and will use it to reevaluate our parking operations, including pricing.Thanks again for choosing to stay at our hotel. We hope to have the opportunity to welcome you back to Hilton Waikiki Beach in the near future for another great experience. Mahalo!

6/10 Satisfaisant

Paul D

Les points forts : Propreté
The hotel is fine, but nothing to get excited over. While apparently it was last renovated in 2023, the only area that seems updated is the pool area, rooms are at least 5 to 10 years since renovation. Lobby is dated and very much needs some attention. I was on the 15th floor, ocean view, yes i could see the ocean but the tall building next to the church did cover up a great deal. While you kind of see this in the images of the rooms, to have the perfect clear view you are so hoping to get you need to be at least on floor 25 and above. Plus you are long city block from the water. Add in you are looking down on the Marriott Valet Parking lot, an ugly apartment builidng (one blocking the view) and the ugly roof top tenis courts of the other hotel in front of you. Plus their garbage area and daily pick up early in the morning of that garbage. Stay in housekeeping were super friendly and always saying hello but that was the only stand out for staff. Check guy would not stop going over the resort features, which after being 3 time zones out and late in the evening, I was not listening at all, for him to say there is more to know. Needs to read the customer and adjust his speal to the guest. Finally biggest beef, full room cleaning only every 4 days. I get staffing shortages, but when your paying over $300 a night, getting your room cleaned at least every other day would be nice. You have to request and then no promises. Do not think I would stay again at this one.
Séjour de 6 nuits en avril 2024
Réponse de Emily le 6 mai 2024
Aloha, Paul, and thank you for choosing to stay at our resort on your recent trip. We're happy to hear that our housekeeping staff provided friendly service during your stay.We do, however, sincerely apologize for the inconveniences you experienced while staying at our hotel. From the obstructed ocean view to the inconsistent cleaning services, we're very sorry that your stay was less than ideal.We appreciate your feedback as it helps us provide better service for all guests. We're also happy to share that we are currently hiring more housekeeping staff to provide guests with the daily cleaning services they rightfully deserve. We appreciate your understanding.Thank you again for choosing to stay at our hotel. If there is any additional feedback you would like to share with our team, we encourage you to reach out to us directly via phone or email. Our hotel's contact information can be found on our website.Mahalo!

4/10 Médiocre

Lisa

Les points forts : Équipements
I was at the 16th floor. It was a bit noisy with the runny water in the pipe coming from the ceiling above me. Plus there are noises coming from the room next to me. I called the service desk asking for a different room. Unfortunately, there was no room available per front desk personnel, so I was stuck with it for 4 nights:(
Séjour de 4 nuits en avril 2024
Réponse de Emily le 8 mai 2024
Aloha, Lisa!Thank you for choosing to stay with us on your recent trip to Waikiki. We appreciate you taking the time to share your feedback.It's disappointing to learn that you had a poor experience while staying at our hotel. We want to make this situation right, and we encourage you to reach out to us directly. You can find our contact information on our website.Thank you again for choosing to stay at our hotel. We appreciate your feedback and will be sharing it with our team in order to provide better service for future guests.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved experience.Mahalo!

8/10 Bien

Christy

Voyage en couple
Les points faibles : Équipements
prefernt to say
Séjour de 7 nuits en avril 2024
Réponse de Emily le 4 mai 2024
Aloha, Christy!Thank you for choosing to stay at our hotel! We appreciate your feedback and hope to welcome you back soon for another great stay.Mahalo!

10/10 Excellent

Ana Karina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No free breakfast
Séjour de 3 nuits en avril 2024
Réponse de Emily le 2 mai 2024
Aloha, Ana!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are happy to hear that you enjoyed your stay.We apologize for not offering free breakfast and understand this can be an inconvenience. We hope you were able to enjoy breakfast at our onsite restaurant, M.A.C. 24/7. We appreciate your feedback.Thank you again for choosing to stay with us. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent experience.Mahalo!