Piscine extérieure, parasols de plage, chaises longues

Avis sur Azerai La Residence Hue

5 out of 5
Azerai La Residence Hue
5 Le Loi Street, Vinh Ninh Ward, Hue, Thua Thien-Hue

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 193 avis sur 225." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 225." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 225." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 225." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 225." "

10/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Azerai La Residence Team le 29 avr. 2024
Dear Mr. Jean- Francois,Thank you for taking the time to tell us about your stay at Azerai La Residence Hue.We are very delighted to know that you enjoyed your stay with us . Thank you again for sharing your experience.Sincerely,Azerai La Residence Team

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique emplacement. Très beau jardin. Atmosphère détendue. Près de la Cité impériale.
Séjour de 2 nuits en janvier 2024
Réponse de Azerai La Residence Team le 6 févr. 2024
Dear Mr. Danielle,Thank you very much for letting us know your experience at Azerai La Residence, Hue.We are so happy to read that you had a wonderful stay with us with nice location, beautiful garden.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your feedback, and we hope to see you again soon. Sincerely, Aerai La Residence Team

10/10 Excellent

jean luc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C’est une institution a Hué ! L’hôtel est magnifique véritable monument art déco remarquablement situé au centre ville. Tout est superbe, les chambres, le hall, le salon et la salle de restaurant. Second séjour dans cet hôtel mythique et nous y reviendrons volontiers.
Séjour de 2 nuits en novembre 2023
Réponse de Azerai La Residence Team le 28 déc. 2023
Dear Mr. Jean Luc,Thank you for taking the time to tell us about your wonderful experience at Azerai La Residence Hue.We are very delighted to know that you enjoyed your stay with us for the second time. It is also lovely to see that you are impress with our location, design as well as restaurant service.We continuously strive to provide an exceptional experience for all our guests and your compliments are definitely a motivation for us. Rest assured that we will certainly share your generous words of praise with our team.Thank you again for sharing your feedback, and we hope to have a future opportunity to make your stay the most enjoyable and memorable one more time.Sincerely,Azerai La Residence Team

10/10 Excellent

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande sans réserve
Séjour fantastique, personnel très professionnel. Le spa de grande qualité. Le massage Azerai signature très complet et la masseuse très efficace.
Séjour de 3 nuits en novembre 2023
Réponse de Azerai La Residence Team le 16 nov. 2023
Dear Ms. Dominique,Thank you for taking the time to tell us about your wonderful experience at Azerai La Residence, Hue.We are very delighted to know that you had a fantastic stay at the hotel and excellent experience at our spa.We will certainly pass your compliments to our team and continuously strive to provide an exceptional experience for all our guests and your comments are definitely a motivation for us.Once again, thank you for your stay and we hope to have a chance to welcome you back at Azerai La Residence in a not too distant future!Sincerely,Azerai La Residence Team

10/10 Excellent

philippe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
exceptionnel
un séjour inoubliable dans un hôtel au charme incroyable!
Séjour de 3 nuits en septembre 2023
Réponse de Chau Dang Ms- Front Desk Manager le 22 sept. 2023
Dear Mr. Philippe,Thank you very much for choosing to experience at Azerai La Residence Hue and sharing your valuable feedback with us.We are pleased to read that you had exceptional stay at our hotel. Your words have truly inspired us to keep giving a best service for the guests. Your nice compliment has been shared to whole team as a great encouragement.Thank you very much for your great recommendation and we look forward to your next return visit.Sincerely,Chau Dang Ms- Front Desk Manager

10/10 Excellent

xavier castro

Séjour de 1 nuit en décembre 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a haven of peace in the center of Hue
this hotel is exactly what you are looking for during a stay in Hue: calm, tranquility and comfort after a day of discovery. Perfect location, caring and very professional staff, impeccable cleanliness.
Séjour de 4 nuits en novembre 2022
Réponse de Chau Dang Ms - Front Desk Manager le 13 nov. 2022
Dear Anonymous,Thank you very much for taking your valuable time to write us a great review regarding your stay at Azerai La Residence Hue.It is such a delighted to know that you had an excellent experience at our hotel with perfect location, caring and professional staff, impeccable cleanliness.We will definitely share your generous words of praise with all our team and your compliments are definitely a motivation for us.Once again, thank you for your stay and we hope to welcome you back to Azerai La Residence Hue in a not too distant future.Sincerely,Van Chau Dang Ms- Front Desk Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Room Division Manager le 7 janv. 2020
Dear valued guest, Thank you for your great review and we are looking forward to welcoming you back soon. With my best regards,

10/10 Excellent

Jean-francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de Dang Van Chau/Ms- Front Desk Manager le 12 nov. 2019
Dear Jean-Francois, Thank you so much for choosing our hotel for your accommodation in Hue, Viet Nam. We are glad to know that you have enjoyed your stay with us. Once again, thank you for taking the time to share your recent experience and we wish to have the opportunity to welcome you back our hotel in the near future. Sincerely, Chau Dang/Ms

10/10 Excellent

Jade

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommande grandement cet établissement
Service et nourriture exceptionnel. Un cadre hors du commun, style colonial année 1930, avec tout le confort et la modernité possible. Une expérience magique.
Séjour de 2 nuits en août 2019
Réponse de Room Division Manager le 9 août 2019
Greetings from Azerai La Residence, Hue! Dear Ms. Jade, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyage dans la france coloniale du debut du XXeme
Un voyage dans le passe colonial. Magnifique bâtiment art deco. Les meubles qui décorent le hall, le bar et les chambres du bâtiment principal sont d’une grande beauté . Seul regret, il faut choisir entre vivre dans le batiment historique mais sans la vue sur le fleuve ou passer sur les annexes mais qui ont moins de charme. La gentillesse du personnel est a la hauteur du lieu.
Séjour de 3 nuits en mai 2019
Réponse de RDM le 14 juin 2019
Warmest greetings from Azerai La Residence Hue! Dear Mr. Nicolas, Thank you so much for taking your time to share your experience during your stay with us. We are so happy to learn that you had an excellent time and enjoyed your stay. We hope to see you again very soon. Best Regards, Tam Tran/Ms. Room Division Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service is fantastic, one of best stay in my life!!!
Séjour de 3 nuits en octobre 2018
Réponse de Room Division Manager le 17 oct. 2018
Warmest greetings from La Residence Hotel & Spa Dear M. Anonymous, Thank you very much for such a fantastic review. I was so happy to read that you had a wonderful stay with us. I hope that we will have another chance to welcoming you back to historic La Residence Hotel & Spa. Best Regards,

8/10 Bien

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hôtel, en cours de rénovation
Magnifique hôtel, style colonial, comfortable et bien situé. Service impeccable, avec toutefois la désagréable impression que le personnel pousse parfois un peu (trop) à la consommation. Des travaux de rénovation ont un peu perturbé le séjour (bruits de marteau-piqueur au bord de la piscine, salle de gym installée provisoirement dans une salle de réunion, etc)... c’est malheureusement le prix à payer pour profiter d’un hôtel impeccable, et cela a été en partie compensé par quelques bons de consommation gratuite. Cela reste malgré tout un établissement 5 étoiles, très soigné et très confortable... mais en raison des travaux (qui vont se poursuivre encore quelques semaines/mois) cela n’a malheureusement pas été un sans faute... avec un désagrément tout de même limité. A re-tester après les travaux (ce sera sans doute parfait) même s’il parait que les tarifs vont augmenter, suite au changement de propriétaire. Au tarif actuel, et sans les travaux, c’est un excellent hotel. Si les prix flambent, alors il faudra surveiller la concurrence...
Séjour de 3 nuits en août 2018
Réponse de Room Division Manager le 22 août 2018
Warm greetings from La Residence Hotel & Spa Dear M. Stephane, Many thanks for sharing your experience during your last visit to La Residence Hotel & Spa. I would like to take this opportunity to offer my sincere apology for any inconvenience caused during your stay with us. Moreover, I will focus on training and developing my team to ensure that they are always able to deliver service to the satisfaction of our guests. Once again, thank you for your kind understanding and looking forward to welcoming you back soon. Best Regards,

10/10 Excellent

bruno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018

10/10 Excellent

bruno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018

10/10 Excellent

Benoit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

martial, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel très bien situé
Hotel art deco Ancienne résidence du gouverneur. Superbement décoré Personnel extrêmement gentil et attentionné Magnifique piscine
Séjour de 3 nuits en mars 2018
Réponse de Room Division Manager le 26 mars 2018
Dear Martial, Thank you so much for your compliment. We are so happy that you enjoyed your stay at La Residence Hotel & Spa. The team are looking forward to welcoming you back. Best regards,

10/10 Excellent

Sandrine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Magnifique hôtel de charme. Personnel très agréable et attentionné. Très bon restaurant. Piscine magnifique. Belle vue sur le fleuve de notre chambre, du restaurant et de la piscine
Séjour de 3 nuits en juillet 2017

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Francoise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hotel
Parfait

10/10 Excellent

martin, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un moment parfait
Très beau bâtiment, bien situé, belle chambre. Le personnel est admirable de compétence. Un moment inoubliable.

10/10 Excellent

Lsarro

Les points forts : Propreté, personnel et service, confort de la chambre
Bel Hotel colonial
Bien situé Belle piscine Et bon restaurant Le plus bel Hotel de hue

10/10 Excellent

Pierre, Toulouse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
séjour la résidence
séjour magnifique dans cet établissement très spécial. la déco de style art déco est sublime et se décline dans les moindres détails. le service est parfait et le personnel très avenant. Rapport qualité prix imbattable. Y séjourner sans attendre vraiment une expérience hors du commun.

10/10 Excellent

K, beyrouth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charmant
Emplacement idéal, personnel qualifié et souriant, endroit historique et charmant

10/10 Excellent

Laure, Bruxelles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel La Résidence a Hue : calme et confort
Nous avons passe deux nuits et une journee a Hue. L'hôtel est extrêmement accueillant, offre tout le confort qu'on puisse attendre. Surtout, il est très beau et offre un cadre très calme et reposant. Il est situe a 15' a pied de la citadelle et du marche. On peut aussi facilement prendre un bateau pour visiter les magnifiques tombeaux impériaux. Après avoir visite la citadelle sous une pluie torrentielle, nous nous sommes fait chouchouter au spa et le service a gentiment propose de sécher et traiter nos chaussures trempées.

10/10 Excellent

JIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The BEST hotel in Hue.The location,the old world charming through out the hotel,the all super friendly staffs,the nice restaurant are unforgettable.There was a technical problem with our room.Although we were upsetted, we fully understand that it wasn't anyone's fault.But Ms.Tran Thi Minh Tam took extra care of us.She's a magician who turned an upsetted beginning into an unforgettable happy ending.She and her team made us regret that our stay was too short.And want to stay at more Azerai hotels.
Séjour de 1 nuit en avril 2024
Réponse de Azerai La Residence Team le 4 mai 2024
Dear Mr. Jia,Thank you for choosing to stay with us at Azerai La Residence, Hue and for taking the time to note your experience.It’s so wonderful to read the review “the best hotel in hue". How happy we are to see that our restaurant and friendly staffs helped you have an forgettable happy ending.We will pass on your compliments to our team, especially to Ms Tran Thi Minh Tam. We are sure they will be thrilled to hear your kind words.On behalf of the hotel team, once again we wish to thank you for your continuous support in choosing to stay at Azerai La residence, Hue.Sincerely,Azerai La Residence Team

10/10 Excellent

Elaine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property in a great location overlooking the Perfume River. If I had one gripe it would be the lack of storage in the bedroom, aside from a small wardrobe with 5 coat hangers, there’s nothing. Aside from that it’s a gorgeous hotel in all aspects with a great pool area. I wouldn’t hesitate to stay again.
Séjour de 3 nuits en avril 2024
Réponse de Azerai La Residence Team le 24 avr. 2024
Dear Ms. Elaine,First of all I would like to take this opportunity to thank you for taking the time to share your experience during your stay with us. We were so happy to read your compliments on our beautiful location, great swimming pool. I will definitely share with the team. Regarding the lack of storage in the bedroom, we will take note your comment for our next repairing.Again, thank you for sharing your feedback and we hope to see you again very soon. Sincerely,Azerai La Residence Team

10/10 Excellent

Lori

Séjour de 1 nuit en mars 2024
Réponse de Azerai La Residence Team le 24 avr. 2024
Dear Mr. Lori,Thank you for taking the time to review your recent stay with us. We were pleased to note that you had an enjoyable stay with us. Once again, thank you for your kind review and we are looking forward to welcoming you back in the near future.Best Regards, Azerai La Residence Team

10/10 Excellent

Kenneth, Camas,

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have no complaints, just completely happy with our stay. Excellent staff.
Séjour de 3 nuits en mars 2024
Réponse de Azerai La Residence Team le 8 avr. 2024
Dear Kenneth,Thank you very much for the nice compliment that you have posted on Trip Advisor recently pertaining to your stay at Azerai La Residence Hue.We are very glad to know that you enjoyed your stay with us.We will pass on your compliments to our team and we are sure they will be thrilled to hear about them.Once again, thank you for your kind review and we are looking forward to welcoming you back in the near future.Sincerely,Azerai La Residence Team

10/10 Excellent

Jim, Lafayette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property and room. Former French Governor’s residence in Vietnam. Breakfast buffet was excellent. Pool looked amazing although we didn’t swim with the cool and cloudy weather.
Séjour de 1 nuit en mars 2024
Réponse de RDM le 10 mars 2024
Warm greetings from Azerai La Residence, HueDear Mr. Jim,Thank you for your great feedback.We are so happy to read that you had an enjoyable stay at our hotel.Have a nice trip and hope to see you again soon.Sincerely,La Residence Team

10/10 Excellent

Alain

Hue is an amazing city not to be by missed in any trip to Vietnam. The Residence Azarai was truly exceptional. Beauty and comfort combined with h the best service we have ever had in any hotel in the world. Everybody was going out of its way to help, assist and make our stay truly exceptional : porganizing amazing tours, scheduling transportation and reserving on great restaurants. Two individuals were particularly helpful : Lam, the Rooms Manager and Moon, the Client service Manger. Nobody gets better than them in the hotel business !! Bravo !
Séjour de 4 nuits en février 2024
Réponse de Azerai La Residence Team le 17 févr. 2024
Dear Mr. Alain,We would like to thank you so much for sharing your feedback regarding your stay at Azerai La Residence, Hue.We are pleased to read that you enjoyed your fabulous experience with best service in the world.Your nice compliment has been shared to whole team as a great encouragement, especially Ms Tam and Ms Moon.Thank you very much for your great recommendation and we look forward to your next return visit.Sincerely,Azerai La Residence Team

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The property is beautiful and the staff couldn't be more welcoming. And the breakfast was great!
Séjour de 1 nuit en janvier 2024
Réponse de Azerai La Residence Team le 14 févr. 2024
Dear Ms. Stephanie,Thank you for taking the time to tell us about your wonderful experience at Azerai La Residence Hue.We are very happy to read that you enjoyed your stay with welcoming staff and great breakfast.We continuously strive to provide an exceptional experience for all our guests and your compliments are definitely a motivation for us. Rest assured that we will certainly share your generous words of praise with our team.Once again, thank you for your stay and we hope to have a chance to welcome you back at Azerai La Residence, hue in the not too distant future!Warm regards,Azerai La Residence Team

10/10 Excellent

kaushik, ardsley

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in excellent location- right next to walking strip along the Perfume River. Oue Expedia reservations cane with free upgrade to room to. River view with Balcony. It was great. Staff is super friendly. We were celebrating our 25th wedding anniversary. And they decided the room and surprised my wife with a bouquet of a dozen roses and a cake
Séjour de 1 nuit en février 2024
Réponse de Azerai La Residence Team le 6 févr. 2024
Dear Mr. Kaushik,Thank you for taking the time to write such a wonderful review about your stay at Azerai La residence, Hue.We are very glad to know that your stay exceeded all your expectations and your wife impressed with our flowers and cake set up for your 25th wedding anniversary.We will certainly pass your compliments to our team as we continually strive to provide an exceptional experience for all our guests, and your comments are definitely a motivation for us.Once again, thank you for your stay and we hope to have a chance to welcome you back at Azerai La Residence, Hue in the not too distant future!Sincerely,Azerai La Residence Team

10/10 Excellent

Mia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely fabulous hotel
My friend and I had an amazing stay at the Azerai. Everything was perfect. The room was clean and very comfortable. The staff are so helpful and nice. My friend went to the spa and loved it (it’s pricey for Vietnam but he said it was worth it). There is a very nice pool and gym as well. I highly recommend staying at the Azerai!
Séjour de 2 nuits en janvier 2024
Réponse de Azerai La Residence Team le 11 janv. 2024
Dear Mia,We sincerely appreciate for taking the time to send us your great review.It's such a wonderful feeling to find that you were happy with the experience at Azerai with "clean, comfortable room"; "helpful and nice staff" as well as "nice pool and gym". Your nice compliment have been shared to the whole team as a great encouragement. Thank you very much again for your beautiful feedback and we eagerly look forward to your next return visit.Best regards,Azerai La Residence Team

10/10 Excellent

David

Séjour de 2 nuits en décembre 2023
Réponse de Azerai La Residence Team le 11 janv. 2024
Dear Mr. David,Thank you for taking your time to leave us such a beautiful comment. We are so happy to learn that you had an enjoyable and relaxing stay at our resort. Your kind words have been shared among the team. This will definitely motivate us all to keep up the good work. Once again, thank you for giving us a chance to serve you and we look forward to welcoming you back soon. Sincerely,Azerai La Residence Team

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay with great views of the river. Defo recommend
Séjour de 1 nuit en décembre 2023
Réponse de Azerai La Residence Team le 28 déc. 2023
Dear Mr. Peter,Thank you for choosing our hotel for your stay in Hue and sharing your pleasant review with us.We are pleased to read that you enjoyed your fabulous experience with our hotel.Your compliments are highly appreciated as a big motivation for our team to continuously thrive for the best quality of service.Once again, thank you for choosing us and we look forward to welcoming you back in the nearest future.Sincerely,Azerai La Residence Team

8/10 Bien

Chisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
とても良い滞在でした。 スパの時は裸なのでクーラーが寒かった。客が裸でいる場合は気温に気を付けて欲しい。客は温度変化に慣れていないので風邪をひくかもしれません。 マッサージの技術は最高でした。
Séjour de 2 nuits en octobre 2023
Réponse de Azerai La Residence Team le 1 nov. 2023
Warm greetings from Azerai La Residence, Hue.Dear Ms. Chisa,Thank you for taking your time to leave us such a beautiful comment. We are so happy to learn that you had an enjoyable and relaxing spa treatment at our Spa. We will definitely inform our spa team to pay more attention to the temperature in the spa room.Your kind words have been shared among the team. This will definitely motivate us all to keep up the good work.Once again, thank you for giving us a chance to serve you and we look forward to welcoming you back soon. With our best regards, Azerai La Residence Team

10/10 Excellent

Michael

Séjour de 2 nuits en octobre 2023
Réponse de Azerai La Residence Team le 3 nov. 2023
Dear Mr. Michael,Thank you very much for your great rating on Hotels.com pertaining to your stay at Azerai La Residence Hue.We are looking forward to weloming you back in the near future.Regards,Azerai La Residence Team

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wish we could have stayed longer!
Fantastic hotel, with great facilities. The staff were second to none and pulled out every stop so we could have a lovely stay! Truly exceptional service
Séjour de 1 nuit en septembre 2023
Réponse de Chau Dang Ms- Front Desk Manager le 14 sept. 2023
Dear Mr. David,Thank you for taking the time to tell us about your exceptional experience at Azerai La Residence Hue.We are very delighted to know that you enjoyed your stay with us with "fantastic hotel and great facilities". We continuously strive to provide an exceptional experience for all our guests and your compliments are definitely a motivation for us. Rest assured that we will certainly share your generous words of praise with our team.Thank you again for sharing your experience, and we hope to have a future opportunity to make your stay the most enjoyable and memorable one more time.Sincerely,Chau Dang Ms- Front Desk Manager

6/10 Satisfaisant

Edward

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
This property oversells itself as 5 star. It is more like 4 star. Rooms are small. We also booked two rooms with 2 queens for family. These rooms had two single beds not two queens. False advertising. Spa massage is excellent and food is good although can get boring if you stay many days. The view of the river is good but view is hindered by trees. The hotel could do a better job of using the outdoor area.
Réponse de Chau Dang Ms - Front Desk Manager le 9 sept. 2023
Dear Mr. Edward,Warm greetings from Azerai La Residence Hue. Thank you for choosing our hotel for your stay in Hue with your family. I am so happy to learn that you had an excellent spa massage and good food in our hotel. I will definitely share with the team as a great encouragement.We regret to hear that our bed size is not meet your expectation. You could choose the room with Queen bed or King bed for next visit.We look forward to another chance to host you at our property again.With my best regards,Chau Dang Ms- Front Desk Manager

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel very friendly staff who are very engaging and can’t do enough for you. Rooms are very good and we had a river view hotel is spotless. We eat breakfast and lunch which was really good
Séjour de 3 nuits en juin 2023
Réponse de Chau Dang Ms- Front Desk Manager le 24 juin 2023
Dear Alan,Warm greetings from Azerai La Residence Hue.Thank you for taking your time to leave us such a beautiful comment. I am so happy to learn that you had an enjoyable stay at our resort with friendly staff, good room and good meal. Your kind words have been shared among the team. This will definitely motivate us to keep up the good work.Once again, thank you for giving us a chance to serve you and we look forward to welcoming you back soon. With my best regards,Chau Dang Ms- Front Desk Manager

10/10 Excellent

BRENDA

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2 night stay, friendly staff and good location
Séjour de 2 nuits en mars 2023
Réponse de Chau Dang Ms - Front Desk Manager le 8 avr. 2023
Dear Brenda,Thank you very much for the nice comment that you have posted about your stay at Azerai La Residence Hue. Your gracious appreciation will be shared to the whole team for their encouragement.Thank you again and we look forward to welcoming you back at our hotel soon.Kind Regards,Chau Dang Ms - Front Desk Manager

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous and wonderful property. We had a river facing room and the balcony looked onto the citadel. Stunning vista. Highly recommend.
Séjour de 4 nuits en février 2023
Réponse de Chau Dang Ms - Front Desk Manager le 8 avr. 2023
Dear Jane,Thank you very much for choosing Azerai during your vacation in Hue.We are delighted to read that you had enjoyed your visit with us and highly appreciate the nice comment about our hotel service, hotel facilities and location. Your compliments are definitely a motivation for us.We look forward to another chance to host you at our property again.Sincerely,Chau Dang Ms - Front Desk Manager

10/10 Excellent

Michele

Séjour de 2 nuits en janvier 2023
Réponse de RDM le 19 janv. 2023
Warm greetings from Azerai La Residence, HueDear Michele,Thank you very much for your great rating. We are so happy to learn that you have had an enjoyable stay with us.All of us at Azerai La Residence, Hue are looking forward to welcoming you back.Best Regards,Tam Tran/Mrs.Room Division Manager

10/10 Excellent

DeLAurore

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you want the best of the best, you'll find it at Azarai. Helpful and polite staff, clean and eco-friendly rooms, and top-notch restaurant. Will stay here again!
Séjour de 1 nuit en septembre 2022
Réponse de Chau Dang Ms - Front Desk Manager le 3 oct. 2022
Dear DelAurore,Thank you very much for choosing to stay at Azerai La Residence Hue and for sharing your thoughts about the recent stay at our property.We are all very happy to see that you find our hotel is one of the best of the best hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive even harder for excellence service.Thank you again for sharing your experience, and we are looking forward to welcoming you back our hotel in the near future.Best Regards,Chau Dang- Front Desk Manager

10/10 Excellent

Karen

Séjour de 2 nuits en septembre 2022
Réponse de Chau Dang Ms - Front Desk Manager le 10 sept. 2022
Dear Ms. Karen,Thank you so much for taking the time to tell us about your stay at Azerai La Residence Hue.Your nice feedback is very much appreciated! We have passed on your comments to the team who was all delighted that you had an enjoyable stay.Thank you and we hope to welcome you back again in the near future.SincerelyChau Dang Ms- Front Desk Manager

10/10 Excellent

Kay

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful Art Deco hotel, spotlessly clean. Staff the best we’ve encountered, nothing is too much. Private car amazing and very cost effective for trips. Food great. Location - on the Perfume river. Local guides, we’ll worth booking 10 out of 10
Séjour de 2 nuits en août 2022
Réponse de RDM le 18 août 2022
Warm greetings from Azerai La Residence, Hue. Dear Mr. Kay, We sincerely appreciate you taking the time to send us your feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our resort. Your kind words have been passed on to our team. This will certainly motivate us all to keep up the good work. Thank you for your continuous support and look forward to serving you again soon. With my best regards, Tam TRAN Room Division Manager

10/10 Excellent

Ailing

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022
Réponse de Chau Dang- Front Desk Manager le 4 août 2022
Warm greetings from Azerai La Residence Hue. Dear Mr. Ailing, Thank you very much for your nice compliment. I believe you had a wonderful stay with us. We hope to have a future opportunity to make your stay the most enjoyable and memorable one more time. Sincerely,

10/10 Excellent

dung

Séjour de 2 nuits en juin 2022

10/10 Excellent

Jeffrey, Solana Beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Classic beauty & elegance supported by outstanding staff
Séjour de 3 nuits en mai 2022
Réponse de RDM le 13 juin 2022
Warmest greetings from Azerai La Residence, Hue Dear Mr. Jeffrey, Thank you for taking the time to share your experience at Azerai La Residence, Hue. We are so happy to read that you had an enjoyable stay with us. We are looking forward to welcoming you back soon. With my best regards, Tam TRAN/Ms Room Division Manager