Communication with property managers was excellent (they always answered and resolved the problem, sometimes within minutes), BUT the fact that we had to call is the problem; we should not have needed to. For example, the keys for entry were not in the box, as instructed; they had to send housekeeping with a second set while we waited in the parking lot after a long drive. Also, someone had left the heater on; so, the house was broiling when we arrived; they sent someone to repair the portable air conditioner to help cool the house down. Next, we discovered, after loading the dishwasher, there were no dishwasher tablets; the dishwasher itself was not bolted into cabinet; so, it rolled out when heavy with dishes. The sauna did not appear to be have been used or cleaned in a while; so we avoided it despite the fact that we had looked forward to it. On the plus side, the house is well-appointed, with stunning views, and lots of spaces for communal and solitary enjoyment. With many options for recreation (hot tub, pool table, cooling tubs, big screen TV, close to hiking trails), we and our 3-generation group had a very pleasant weekend. We often heard them say, "Grandma, this is the BEST!"