Massages aux pierres chaudes, massages des tissus profonds

Avis sur Hotel Paradise Suites

3.5 out of 5
Hotel Paradise Suites
Carlos Lazo 14, Isla Mujeres, QROO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 68 avis sur 120." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 120." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 120." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 120." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 120." "

8,6/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et équipements
Emplacement tre bien, pres de la Plage, propre, bonne accueil.
Séjour de 7 nuits en mars 2020
Réponse de Alexander Castellanos le 19 mars 2020
Thank you for taking the time of leaving us a review and your kind words, we hope to host you again soon.

4/10 Médiocre

shalom, Brooklyn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not recommend
Séjour de 2 nuits en mai 2024

10/10 Excellent

Kristy, Greenbrier

Les points forts : Propreté, personnel et service, équipements
It is a quiet, safe place to stay. Big rooms with a comfortable bed. Staff was accommodating and friendly. The manager lives on the property and was always just a text away. Only thing that was disappointing was the pool was out of commission for repairs. I would definitely stay there again.
Séjour de 7 nuits en avril 2024

6/10 Satisfaisant

Rudesh

Les points forts : Personnel et service
The property is undergoing renovations and it's a very chilled and relaxed operation. The location was great but it was very expensive. The staff were great and were able to fulfill most requests.
Séjour de 2 nuits en mars 2024
Réponse de Alexander Castellanos le 8 avr. 2024
Thank you for your comments

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location...Location....Location. Steps away from North Beach and easy walking to many great places to eat. Alec is a wonderful manager and readily available if you have questions, need recommendations for places to eat or things to do. Will definately return to Hotel Paradise on our next trip is Isla Mujures!
Séjour de 14 nuits en janvier 2024
Réponse de Alexander Castellanos le 1 avr. 2024
Thank you so much for your kind comments, we look forward to hosting you again

10/10 Excellent

Gail

Voyage en groupe
Les points forts : Propreté
Great sleepy place- it did the job for a hangout and location.
Séjour de 3 nuits en mars 2024
Réponse de Alexander Castellanos le 1 avr. 2024
Thank you for your kind review, looking forward to hosting you again.

10/10 Excellent

Marie

Séjour de 6 nuits en mars 2024

10/10 Excellent

scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great location, nice quiet property.
Séjour de 11 nuits en février 2024
Réponse de Alexander Castellanos le 18 mars 2024
Thank you for your kindness

10/10 Excellent

Magdalena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a secret place near the beach and main street. Our room was very clean and quite. Alex, the owner, was very nice and helpful. Definitely would come back!
Séjour de 6 nuits en mars 2024
Réponse de Alexander Castellanos le 27 mars 2024
Thank you very much for your kind words, looking forward to hosting you back.

6/10 Satisfaisant

Therese

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We liked the location and the room. We would be gone all day and come home to get ready for evening and maid was cleaning room very late in day so we had to go wait by pool. There is no one in the front desk area for the 15 days we were there. The only time we saw the “manager” Alex was when someone was checking in.
Séjour de 15 nuits en février 2024
Réponse de Alexander Castellanos le 22 févr. 2024
Hi Therese, I am all over the place on the premises as I live here, perhaps our schedules just didn't match but like I do with everyone when they book, I provide my personal cellphone number so that if you need something I can come to you any time.If you had communicated you wanted you wanted your room to be cleaned at a certain time we are happy to honor that, sorry we didn't coincide for us to coordinate more smoothly. And lastly, I am sorry you're disappointed that we had no front desk person all the time, we do disclose that we don't have front desk staff at all on our page description and the message I send out when a booking is confirmed, I will make sure to add it in other places so that people don't feel like this wasn't communicated clearly or an expectation was not met when this is a service we simply don't offer.We are a small boutique hotel with only 12 rooms and a person living on site all the time, all requests for through me so we feel there's no need for a front desk person and it's worked fine for us thus far. But I appreciate your feedback and will make sure to share it with the owners.

8/10 Bien

Janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful artwork. Peaceful and quiet. Alex the manager was always available and quick to respond.
Séjour de 1 nuit en février 2024
Réponse de Alexander Castellanos le 19 févr. 2024
Thank you so much for your kind comments

10/10 Excellent

Janet

Séjour de 1 nuit en février 2024
Réponse de Alexander Castellanos le 23 mars 2024
Thank you for the review.

10/10 Excellent

Chawn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was lovely and the service was top notch. The interior is a little dated, but the rooms have everything you need and you can’t beat the price or location.
Séjour de 3 nuits en février 2024
Réponse de Alexander Castellanos le 19 févr. 2024
Thank you so much for kind comments

8/10 Bien

MARCIA

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The rooms were clean, bed was very comfortable. Overall the property seemed quite run down and very outdated. There is a hot tub near the pool but it was in horrible condition. If they aren’t going to keep it up they should remove it. Also the common areas / buildings were very dilapidated and run down. I’m sure this was a stylish hotel “back in the day” and it has potential to shine again ….. but needs investment and attention in my opinion.
Séjour de 6 nuits en février 2024
Réponse de Alexander Castellanos le 19 févr. 2024
Thank you for your comments, we don't advertise the hot tub for this reason - we are hoping to have it repaired and working again but yes, in the meantime it's neither available nor clean, we do constant maintenance on the property but you'd be surprised how quickly salt corrodes everything, but I will escalate your comments to managment for their consideration.

2/10 Horrible

Brian

Voyage en couple
Staff totally unhelpful. Room had very noisy and malfunctioning AC. Look elsewhere!
Séjour de 2 nuits en février 2024
Réponse de Alexander Castellanos le 8 févr. 2024
Greetings Brian, I personally checked you in and we were in contact during your two day stay, had you mentioned at any point the AC was noisy I would've gladly had it checked in, unfortunally that was not the case. I hope in the future when you stay at other places you give them a chance to address them so you may enjoy your stay in a better manner. Thank you for trying us, shame we were not a good fit, good luck in your endeavors.

2/10 Horrible

Lisa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I rarely give bad reviews but I hope this serves as a warning for others looking to not be scammed and waist their money. I booked this hotel because I wanted a gym and kitchen to use, as I have dietary restrictions and prefer to cook my own food as restaurants often do not provide feasible options. In the gym, not a single piece of cardio equipment in the gym worked properly. All weights and machines were fully rusted over. The pots and pans in the kitchen were unusable. By unusable, I mean the teflon was completely scratched off exposing any food or water to more than 9,000 micro- and nanoparticles, potentially contaminating food with harmful chemicals, according to a study by researchers from the Global Centre for Environmental Remediation. I asked if they had any pans that were not scratched and they said those were only type they had. There was also mold growing on the walls. I ended up leaving 2 days early and explained my concerns to management and asked for a refund of the remaining 2 days I would not be there. They did not refund me and could have cared less about any of the concerns I addressed. I contacted Expedia trying to get a refund for the 2 days I did not stay there and was eventually ghosted. This is very overpriced for what it is. I do not think it is worth the money and view properties like this that boast amenities like a gym with no usable equipment to be dishonest and a scam.
Séjour de 4 nuits en janvier 2024
Réponse de Alexander Castellanos le 8 févr. 2024
Clearly there's been some misscomunication down the road as you will find plenty of reviews across multiple sites saying I (managment) am accomodating and will do the best to resolve your issues, the fact of the matter is we never spoke, I am sorry if you're under the impression this was the case but it's not. Regardless, I don't know that I could've met your standards, graciously, I like to say we're not a good fit, thank you for trying us,shame it didn't work out and I wish you good luck on your endeavors.

10/10 Excellent

Barry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend
Séjour de 4 nuits en janvier 2024
Réponse de Alexander Castellanos le 8 févr. 2024
Thank you for your kind comments

10/10 Excellent

george

Les points forts : Propreté
Property convenient to north beach. It’s large and has everything you need
Séjour de 1 nuit en janvier 2024
Réponse de Alexander Castellanos le 8 févr. 2024
Thank you for your kind comments

8/10 Bien

Justine, Longmont

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful beach but very crowded. Spacious room in a single story hotel on a large downtown lot. Staff is excellent. This property is kept very tidy compared to some of the other areas and lots downtown.
Séjour de 5 nuits en janvier 2024
Réponse de Alexander Castellanos le 8 févr. 2024
Thank you for the kind comments

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Alexander Castellanos le 8 févr. 2024
Thank you for the review

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great quirky property. Alex was a great host and met some wonderful folks there. Thank you for this paradise!
Réponse de Alexander Castellanos le 8 févr. 2024
Thank you for your kind comments

8/10 Bien

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023
Réponse de Alexander Castellanos le 8 févr. 2024
Thank you for your kind comments

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An amazing location. You will it here and Alex is the best host. Would stay here again for sure!
Séjour de 5 nuits en novembre 2023
Réponse de Alexander Castellanos le 8 févr. 2024
Thank you for your kind comments

10/10 Excellent

Rhonda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful little gem with great location.
The property is a little gem in a great location. It’s not a big fancy resort, it’s a quiet, private place with only 12 rooms and a clean pool. It’s very close to Mia reef beach and the beach bars. Beautiful street! The property manager Alex is definitely a reason we enjoyed our stay so much. She was very kind, accommodating and handled anything we needed. 6 min walk to the best beach you’ve ever seen!
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente estadía en el hotel, ubicación perfecta
Que hotel tan agradable, lo recomiendo ampliamente, ubicación inmejorable, limpieza diaria, atención de primera, súper tranquilo y con todas las comodidades, no hizo falta nada , agradecimiento especial a Alex y Ruth, sin duda alguna regreso a Paradise suites Isla Mujeres, estuvimos mi esposa y yo súper contentos y súper agusto, playa norte a unos cuantos metros (la mejor playa) restaurantes a elegir súper cerca, tiendas con lo que necesites, taxis a la mano , la calle Hidalgo a dos cuadras, con restaurantes, bares , tiendas de artesanías, para pasear súper agusto Lo recomendamos sin lugar a duda Muchas gracias y felicidades por tener un lugar que te hace sentir en paz, y como en casa Saludos desde Monterrey N.L
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay. Super close to the beach, right next to food cart street, and a close walk from the ferry. They had the key in the door ready to go; so nice and quiet. Going to stay here again.
Séjour de 2 nuits en novembre 2023
Réponse de Alexander Castellanos le 24 nov. 2023
Thank you so much for your kind comments

10/10 Excellent

Kyle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, nice and quiet. Staff is fantastic
Séjour de 3 nuits en novembre 2023
Réponse de Alexander Castellanos le 24 nov. 2023
Thank you so much for your kind comments

10/10 Excellent

Todd, North Platte

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this Hotel, very nice pool and quiet, great weight area for exercise
Séjour de 14 nuits en octobre 2023
Réponse de Alexander Castellanos le 24 nov. 2023
Thank you so much for your kind comments

10/10 Excellent

Julia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the proximity to Playa Norte and restaurants. The property is unique in its quiet, laid back atmosphere. The grounds are lovely and feature fun art and sculptures! The pool is perfect and well maintained. Staff was pruning coco palms when we were there and Alex offered fresh coconut which was so delicious and appreciated! Massage avail there on premises - super nice. Loved the close by coffee and street tacos and close to cart rental as well as stroll to ferry. We will book here when we return - also will be great for larger group
Séjour de 6 nuits en octobre 2023
Réponse de Alexander Castellanos le 24 nov. 2023
Thank you so much for your kind comments

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en septembre 2023
Réponse de Alexander Castellanos le 29 sept. 2023
Thank you for leaving a review, I'm sorry you didn't enjoy your stay I wish you had elaborated so we could be better, hope you give us another chance so we can address any concerns.

10/10 Excellent

Cesar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Alexander castellanos le 3 sept. 2023
Thank you for your kind review

8/10 Bien

Blanca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mixed feelings, here’s why. The bad: The property it’s self is need of some love. A few items are either outdated or not working as intended. The good: The staff was very attentive and pleasant. The location is EXCELLENT! Within a short walk to one of the most beautiful beaches of Isla Mujeres, shopping, dinning and bars.
Séjour de 3 nuits en août 2023
Réponse de Alexander Castellanos le 1 sept. 2023
Thank you for your review, I wish you had brought to our attention anything not working so we could've addressed it but we are happy you enjoyed your stay nonetheless and hope to host you again

8/10 Bien

Paula Tatiana

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Alexander Castellanos le 1 sept. 2023
Thank you for your review

10/10 Excellent

Sergio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buenas habitaciones
Séjour de 2 nuits en août 2023
Réponse de Alexander Castellanos le 1 sept. 2023
Thank you for your kind review

10/10 Excellent

Marisol, Chino

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
At Hotel Paradise Suites, their rooms are very spacious; staff is friendly and courteous. My husband and I received excellent customer service from all their staff members. We loved our stay. The Hotel is walking distance straight to Playa Norte, the best Beach in Isla Mujeres. And, most importantly, right next door to the Best Tacos in IM, as well! Tacos El Paso, are so delicious, we ate there almost every morning and night.
Séjour de 5 nuits en août 2023
Réponse de Alexander Castellanos le 8 août 2023
Thank you so much for your kind words it was our pleasure to host you, we look forward to hosting you again.

10/10 Excellent

Kristi

Séjour de 2 nuits en août 2023
Réponse de Alexander Castellanos le 1 sept. 2023
Thank you for your kind words

10/10 Excellent

Miguel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un lugar encantador. Está a dos minutos de la playa a pie, con dos muy buenas playas súper cerca. Es muy tranquilo. La piscina tiene el agua a buena temperatura, no está fría. Las habitaciones cuentan con un patio trasero ideal para tender las toallas y ropa mojada. El check in y check out son rapidísimos. El único detalle es que no incluye alimentos, pero tiene cocineta. Cuentan con aire acondicionado y ventilador de techo. También hay un lugar con las cajas fuertes para guardar las pertenencias de valor. A los alrededores hay restaurantes y el centro queda a cinco minutos a pie.
Séjour de 2 nuits en juillet 2023
Réponse de Alexander Castellanos le 8 août 2023
Thank you so much for your kind words it was our pleasure to host you, we look forward to hosting you again.

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quaint
Séjour de 7 nuits en juillet 2023
Réponse de Alexander Castellanos le 8 août 2023
Thank you so much for your kind words it was our pleasure to host you, we look forward to hosting you again.

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My mom and I stayed here for a week. We had a lovely time! Super close to Playa Norte, shops and restaurants. We enjoyed the pool and massages from the lovely massage ladies:) Seriously, one of the best messages I’ve ever had. Our best form of communication with the front desk was via text, thought that might be useful info… We will definitely come back! We LOVED how artsy this stay was, lots of sculptures and paintings. ¡Gracias! Hasta la próxima
Séjour de 5 nuits en juillet 2023
Réponse de Alexander Castellanos le 8 août 2023
Thank you so much for your kind words it was our pleasure to host you, we look forward to hosting you again.

6/10 Satisfaisant

Jillian

Les points forts : Personnel et service
There were bugs and plumbing issues. However, Alex was very accommodating and helpful.
Séjour de 4 nuits en juin 2023
Réponse de Alexander Castellanos le 14 juil. 2023
Thank you for your kind review, I am sorry we had some issues during your stay we do work hard to fix them and we hope you give us the chance to stay with us again

2/10 Horrible

Peshi

Les points faibles : Propreté
This is the perfect place if you enjoy a camping experience. The door of the room goes to the outside. Insects and lizards come into the room from under the door. It is very well located, 1 min walk from the beach but the premises are not very clean. The sheets had stains on them. We didn’t think it was worth the price.
Séjour de 1 nuit en juillet 2023
Réponse de Alexander Castellanos le 14 juil. 2023
Thank you for your review, I am sorry we were not a good fit.

10/10 Excellent

valentin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great please for a relax vacation on Isla Mujeres and to close to the beach. Definitely I’ll be back.
Séjour de 2 nuits en juillet 2023
Réponse de Alexander Castellanos le 14 juil. 2023
Thank you for your kind review

6/10 Satisfaisant

Bridget

Voyage en groupe, Voyage en couple
Very difficult to communicate with property manager, kept being told to use the --------- app which is obviously not helpful. The air conditioning works great, and I thought the bed was comfortable however the absolute worst pillows I have ever encountered. We didn't get our room cleaned one day which is pretty important when it's so hot, muggy, and sandy and the water faucets spray out sideways so you can't wash your hands or brush your teeth without getting an upper body shower. Our friends encountered roaches and sewage back-up, we did not however. I would only recommend if you're on a budget, we will not stay here again.
Séjour de 4 nuits en juin 2023
Réponse de Alexander Castellanos le 7 juil. 2023
Thank you for your review. I'm sorry we have trouble communicating with us, that's a first for us given that we were able to communicate with other people in your party no problem. We will definitely do our best to improve it, and I do apologize that due to a lack of communication your room didn't get cleaned, yes we did have issues on the other's people rooms because unfortunately it happens despite our best efforts stuff breaks, but we addressed it inmediately, we gave them a new clean room so they could rest for the night. I understand why you don't want to stay here again but I hope your friends will give us another chance. Kind Regards.

10/10 Excellent

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente atención del personal, muy céntrico.
Séjour de 4 nuits en juin 2023
Réponse de Alexander Castellanos le 7 juil. 2023
Thank you for your kind review

10/10 Excellent

Dana

Séjour de 3 nuits en juin 2023
Réponse de Alexander Castellanos le 14 juil. 2023
Thank you for your kind review

6/10 Satisfaisant

Tracy

Les points forts : Personnel et service
Séjour de 4 nuits en juin 2023
Réponse de Alexander Castellanos le 7 juil. 2023
Thank you for your review.

6/10 Satisfaisant

Brandy, Houma

Voyage en famille
Les points forts : Propreté et personnel et service
Pool pictures advertised are not a great reflection of the actual area. Beds were amazing and the staff was fantastic.
Séjour de 3 nuits en juin 2023
Réponse de Alexander Castellanos le 7 juil. 2023
Thank you for your kind review, we will work on updating pictures.

10/10 Excellent

ARACELI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is great!! The staff are extremely nice since the minute you arrive. The place had everything you need to enjoy your vacation and we did! We will back for sure.
Séjour de 4 nuits en mai 2023
Réponse de Alexander Castellanos le 7 juil. 2023
Thank you for your kind review.

10/10 Excellent

MARIO RODRIGO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excelente lugar. perfecta ubicacion
Séjour de 3 nuits en mai 2023
Réponse de Alexander Castellanos le 3 juin 2023
Thank you so much for your kind words and staying with us and looking forward to hosting you again

10/10 Excellent

Annabelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An amazing location, also very quiet. There were multiple options for food on the same street . The bedding was good, nice shower pressure, lovely staff who let us check in early. The room ( more like a cabana) had a back door with a space for hanging wet suits and towels. They even provide you with beach towels! This hotel is wonderful, I highly recommend.
Séjour de 4 nuits en mai 2023
Réponse de Alexander Castellanos le 3 juin 2023
Thank you so much for your kind words and staying with us and looking forward to hosting you again