Extérieur

Avis sur Amara Cay Resort

4 out of 5
Amara Cay Resort
80001 Overseas Hwy, Islamorada, FL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 762 avis sur 1233." "
Note des voyageurs de 8 (Bien), d’après 291 avis sur 1233." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1233." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1233." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1233." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Anthony

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Valérie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour exceptionnel Le cadre est magnifique
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 3 mai 2023
Greetings from Amara Cay,Thank you for your compliments on our beautiful property! We're glad you enjoyed your visit, and we look forward to seeing you again at Amara Cay Resort.With Sun & Sand,Lauren ClevengerGeneral Manager

10/10 Excellent

Raphaël

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel. Personnel accueillant
Séjour de 1 nuit en février 2023
Réponse de General Manager le 16 févr. 2023
Greetings Raphaël,We're all smiles knowing you were impressed with our lovely property and friendly service at Amara Cay Resort. That's our goal! We'll share the warm praise with our team and hope to welcome you back soon.With Sun & Sand,Lauren ClevengerGeneral Manager

10/10 Excellent

Pascale

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour à Islamorada
Séjour en famille pour une nuit Nous étions déjà dans cet hôtel et avions envie d’y revenir Très bien situé .Belle piscine et jolis coins de détente face à la mer ou près d’un feu. Chambre spacieuse avec terrasse et belle salle de bain . Plein d’activité pour ceux qui en ont l’envie: kayak paddle vélos ….
Séjour de 1 nuit en août 2022

8/10 Bien

Michel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
L’accès à la mer, l’accueil, les facilités de l’hôtel sont excellents
Séjour de 1 nuit en décembre 2021
Réponse de Amara Cay Resort le 13 déc. 2021
We appreciate your feedback!

10/10 Excellent

Michel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un excellent accueil
Séjour de 1 nuit en décembre 2021
Réponse de General Manager le 11 déc. 2021
Greetings from Amara Cay, Thank you for your kind words! We're glad you felt welcome while you were here, and we hope to see you again soon. Sunny regards

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They are under new management and have made some nice changes. Beach towels are now by the pool, metal water bottles are given at check in and water stations are available to refill them. Free shuttle service is offered within a range. We used it every night to take us to dinner. Lunch at the pool bar is very good.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Òscar, lima

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No había muchas cosas
Séjour de 1 nuit en mai 2024
Réponse de AC le 25 mai 2024
Dear Òscar,Our Amara Cay goal is to ensure every guest feels at home and finding your top score suggests that this was accomplished for you. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Alice

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Small but very comfortable resort in Islamorada. Great resort activities available and communicative, helpful staff. The wait staff at the restaurant were fantastic. Well priced resort experiences such as snorkeling and professional photography! Shout out to Captain Ken, his wife, and Javier the photographer!
Séjour de 4 nuits en mai 2024
Réponse de AC le 24 mai 2024
Dear Alice,It was a pleasure to welcome you to Islamorada and we appreciate you spreading the word about your thoroughly enjoyed experience. We're delighted to read that you enjoyed the many activities on our schedule, form watersports to beachside yoga, and hope that you will join us again to have another taste of everything we have to offer. With sun and sea,Sarah WillResort Manager

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The layout is perfect. Very clean and spacious rooms
Séjour de 1 nuit en mai 2024
Réponse de AC le 23 mai 2024
Dear Michael,It was a pleasure to serve as your host and we are elated to read that your accommodation served you well for the ideal place to relax and recharge. You can always expect an unforgettable stay when you land on our shores, and we encourage you to hurry back for another visit.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Yadira

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place!! Will be coming back again.
Séjour de 1 nuit en mai 2024
Réponse de AC le 23 mai 2024
Dear Yadira,It was a pleasure to welcome you to Islamorada and we appreciate you spreading the word about your thoroughly enjoyed experience. We look forward to providing another memorable stay when you’re next in town.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Rodrigo

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place if you are planning a low key environment. A place to restore energies and be in contact with nature. Excellent staff and services at the site. Plenty of options around for dining with Shuttle available at the property.
Séjour de 9 nuits en mai 2024
Réponse de AC le 23 mai 2024
Dear Rodrigo,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. It's wonderful to know that our resort provided the ideal setting for rest and relaxation, and we hope that you will think of us the next time you find yourself longing for paradise.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Zulema

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The area is wonderful, we select this hotel for our son birthday, our Tommy was 513 on 5 floor ,we would like to share this point for the future,needs more waiters today my family had breakfast in the area outside in front of the pool and we waited a long time ,last night at dinner the waiter took 40 minutes to bring the dessert after dinner due to not enough of employees ,in the room The bathroom was not very clean, the shower needs to be scrubbed, it had black parts on the tile on the side of the shower door, balcony was derty and light between bed doesn’t work,Otherwise, it is an excellent place to spend family vacations.thanks so much Zulema Ornelas .
Séjour de 1 nuit en mai 2024
Réponse de AC le 21 mai 2024
Dear Zulema,It was a pleasure to welcome you and yours and we thank you for taking the time to share your review. We were delighted to host your family for your son's birthday, and hope that he had an unforgettable celebration. We greatly appreciate your feedback as it gives us a glimpse into the guest perspective and how we can improve. Please trust that your comments will help us to improve our housekeeping service and we will continue to enhance our room service. We thank you once more for your feedback and we look forward to shining even brighter the next time we welcome you to Islamorada. With sun and sea,Sarah WillResort Manager

10/10 Excellent

Martha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We absolutely feel in love with this resort !!😍My family and I had a quality time there , beautiful view , awesome service, too many activities to do ,delicious food , room very clean .We don’t have nothing bad to say.Just want to thank to the staff to help us to enjoy our stay 😍😍..
Séjour de 4 nuits en mai 2024
Réponse de AC le 20 mai 2024
Dear Martha,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. On behalf of every one of us at the resort, the pleasure was ours and we hope to serve as your host when you next visit paradise. With sun and sea,Sarah WillResort Manager

10/10 Excellent

Kristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From the moment you walk into the lobby, you are in awe of the ocean view and tranquil decorations that greet you. The staff was so friendly, accommodating and stived to make your stay perfect! The bar in the LARGE pool area was great to have for poolside drinks and food. The staff at the pool was attending to your every need. The chairs at beachside were comfortable and clean and so peaceful. The rooms were spotless with a lot of space, comfy beds and huge, modern bathrooms! This was a gem of a find and we will definitely be back!!!
Séjour de 1 nuit en mai 2024
Réponse de AC le 20 mai 2024
Dear Kristina,Perfection is always the goal, and we're delighted to know that we were successful. Our team thrives on being helpful to our guests, and so we thank you for sharing how that shined during your stay. It was a pleasure to share our slice of paradise with you, and we hope that you will think of us the next time you find yourself longing for more relaxation and rejuvenation.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Jennie

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
The resort was absolutely beautiful and the staff go above and beyond. The room key bracelets were so convenient and so cute to wear. We even got to keep them as souvenirs. Definitely the best place I have ever stayed.
Séjour de 3 nuits en mai 2024
Réponse de AC le 14 mai 2024
Dear Jennie,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. On behalf of every one of us at the resort, the pleasure was ours and we hope to serve as your host when you next visit paradise. With sun and sea,Sarah WillResort Manager

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en mai 2024
Réponse de AC le 9 mai 2024
Dear Jason,Perfection is always the goal, and we're delighted to know that we were successful. We hope you will think of us the next time you find yourself longing for paradise.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Michelle

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful stay at Amara Cay! It’s been a few years since we visited and we love it even more now. Service, amenities , friendly staff, extras … all was great! Highly recommend.
Séjour de 1 nuit en mai 2024
Réponse de AC le 8 mai 2024
Dear Michelle,A perfect review always leaves us smiling from ear to ear and we thank you for spoiling us with your kind words. It was a pleasure to host you for another visit, and we look forward to many more.With sun and sea,Sarah WillResort Manager

4/10 Médiocre

William

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We reserved an oceanfront, beach ground floor with a king size bed months ago - upon our arrival they told us we were being “upgraded” to the 5th floor suite - this was a very large suite with 2 queen beds - not at all what I had booked- apparently our original room reservation was over sold - bait and switch- they get you there and you don’t have much choice . They said that someone should have called and told us this - nope. They gave us a hotel credit of $150. Just beware if you book a ground floor oceanfront- there are only 5 of these rooms. Disappointing .
Séjour de 2 nuits en avril 2024
Réponse de AC le 8 mai 2024
Dear William,We appreciate you taking the time to share your review though we are disheartened to learn that we fell short in providing the treasured moments we are known to provide. We regret that we were not able to honor your original accommodation, and we deeply apologize for any inconvenience. We hope that the vista allowed from the higher room provided a stunning backdrop during your stay and that the gestures provided by our team showcased our desire to make things right. Welcoming you again would be our delight and we hope that possibility is something you will consider.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot for families!
Séjour de 4 nuits en mars 2024
Réponse de AC le 8 mai 2024
Dear Anthony,Perfect reviews always melt our hearts, and we thank you for spreading the joy. It would be a pleasure to one day host you and yours again and we trust you are looking forward to your return just as much as we are.With sun and sea,Sarah WillResort Manager

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the outdoor bar area. The staff is excellent. Especially Q ( That’s her name). The only downside is that the lighting in the room and bathroom is terrible. Simply not enough light.
Séjour de 4 nuits en avril 2024
Réponse de AC le 3 mai 2024
Dear Ronald,We welcome you to our extended Amara Cay family and we thank you for sharing your thoughtful review. We are elated to read that Q took the lead in ensuring you felt perfectly at home. We greatly appreciate your added feedback and hope that you will join us again soon for more relaxation and rejuvenation.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de AC le 6 mai 2024
Dear Zachary,Your perfect review melts our hearts, and we thank you for taking the time to pass this along. It was a pleasure to serve as your island abode and we look forward to welcoming you again in the months and years ahead.With sun and sea,Sarah WillResort Manager

2/10 Horrible

Justin

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The resort does not look like it was advertised on their website and on Expedia. I had a high rate of over $450 a night and they gave us a room on the parking lot. Terrible experience where they should have given us a room with the best view. There is no beach. No help from the staff to make the experience better. I would recommend to just stay at a Motel for a night as we did not spend any time at the hotel due to terrible parking lot viw. and level.
Séjour de 1 nuit en avril 2024
Réponse de AC le 30 avr. 2024
Dear Justin,We appreciate you taking the time to share your review though we are disheartened to learn that we fell short in providing the treasured moments we are known to provide. We strive to give every guest the best experience possible, and we regret that your view fell short of expectations. We hope that you were able to enjoy lounging poolside or on the sand by the water, as well as paddling on the walk-in beach at our sister resort just steps away. Welcoming you again would be our delight and we hope that possibility is something you will consider. Until then, we wish you the best in your travels. With sun and sea,Sarah WillResort Manager

10/10 Excellent

Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was very nice and had activities
Séjour de 1 nuit en avril 2024
Réponse de AC le 30 avr. 2024
Dear Victoria,It was a pleasure to welcome you to Islamorada and we appreciate you spreading the word about your thoroughly enjoyed experience. Here’s hoping we see you back soon!With sun and sea,Sarah WillResort Manager

6/10 Satisfaisant

Connor

Voyage en couple
Les points forts : Personnel et service et équipements
The beach area, pool and tiki bar are good spots to hang, but the food is not good. Lynne making lates was the bomb. The chicken and Mediterranean bowls were average. Shrimp cocktail and calamari were bad. The bed and pillows were in line with a 2 or 3 star hotel. The beach chairs need to be replace because they are all sunk in. We got partial ocean view and we mostly looked out to the pink hotel next door and the parking lot. All in all for the price, it's not worth it. Pay the extra $ and stay at Cheeca within walking distance to a lot more restaurants/bars.
Séjour de 3 nuits en avril 2024
Réponse de AC le 30 avr. 2024
Dear Connor,It was a pleasure to serve as your host and we thank you for taking the time to share your review. It's wonderful to know that our pool and beach served as ideal places to relax and rejuvenate among the sounds of the water and the wind in the palm trees. As a leadership team, we place great value in the reviews shared by our guests as this feedback gives us a glimpse of what our travelers most value and where we can further enhance the experience. We thank you for your detailed comments and hope that you will consider returning and giving us the opportunity to wow you. Until then, we wish you the best in your travels. With sun and sea,Sarah WillResort Manager

10/10 Excellent

Kenia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great resort with many amenities, would definitely stay here again !
Séjour de 3 nuits en avril 2024
Réponse de AC le 30 avr. 2024
Dear Kenia,Your perfect review melts our hearts, and we thank you for taking the time to pass this along. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Monica

Séjour de 1 nuit en avril 2024
Réponse de AC le 20 mai 2024
Dear Monica,It was a pleasure to welcome you to Islamorada and we appreciate you spreading the word about your thoroughly enjoyed experience. We look forward to providing another memorable stay when you’re next in town.With sun and sea,Sarah WillResort Manager

10/10 Excellent

robert w

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach was very clean and well maintained. Also, the staff was very friendly and helpful.
Séjour de 4 nuits en avril 2024
Réponse de AC le 25 avr. 2024
Dear Robert,It was a pleasure to welcome you to Islamorada and we appreciate you spreading the word about your thoroughly enjoyed experience. You can always expect a warm welcome and an unforgettable adventure when you make us your island home, and we eagerly await your return. With sun and sea,Sarah WillResort Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent place.
Séjour de 4 nuits en avril 2024
Réponse de AC le 25 avr. 2024
Dear David,Perfection is always the goal, and we're delighted to know that we were successful. We thank you for being a part of our extended family and we hope to welcome you time and again for many years to come.With sun and sea,Sarah WillResort Manager

6/10 Satisfaisant

Graham

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
The staff were unfriendly, inattentive and on occasion rude. Resort transportation to local restaurants was excellent and really useful
Séjour de 3 nuits en avril 2024
Réponse de AC le 22 avr. 2024
Dear Graham,It was a pleasure to serve as your host and we thank you for taking the time to share your review. We're delighted to know that our shuttle provided easy convenience to many sites on our island, but we regret the inconsistency in our team's typically glowing hospitality. We hope that you can accept our sincere apologies, and wish to reassure you that your feedback will be utilized for further training. It would be a pleasure to welcome you to our stunning location and spotless accommodations for a more typical visit in the months ahead, and we eagerly await another opportunity to exceed your expectations.With sun and sea,Sarah WillResort Manager

8/10 Bien

Connie

Séjour de 1 nuit en avril 2024
Réponse de AC le 8 mai 2024
Dear Connie,It was a pleasure to welcome you to Islamorada and we appreciate you spreading the word about your experience. It would be a joy to host you for another adventure in the coming months, and we wish you all the best until then.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Arun

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
King bed Suite was great and the view was even better.
Séjour de 1 nuit en avril 2024
Réponse de AC le 16 avr. 2024
Dear Arun,We appreciate you lauding our experience! It was a pleasure to serve as your host and we are elated to read that your room served you well for the ideal place to relax and recharge. We thank you for spreading the word and we hope to host you time and again for many years to come.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Gabriela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful, the staff is amazing.
Séjour de 2 nuits en avril 2024
Réponse de AC le 16 avr. 2024
Dear Gabriela,Perfect reviews always melt our hearts, and we thank you for spreading the joy. On behalf of every one of us at the resort, the pleasure was ours and we hope to serve as your host when you next visit paradise. With sun and sea,Sarah WillResort Manager

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Can’t wait to return. Great time.
Séjour de 2 nuits en avril 2024
Réponse de AC le 16 avr. 2024
Dear Cheryl,Perfection is always the goal, and we're delighted to know that we were successful. It would be a pleasure to one day host you again and we trust you are looking forward to your return just as much as we are.With sun and sea,Sarah WillResort Manager

10/10 Excellent

jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de AC le 16 avr. 2024
Dear Jason,Perfection is always the goal, and we're delighted to know that we were successful. It would be a pleasure to one day host you again and we trust you are looking forward to your return just as much as we are.With sun and sea,Sarah WillResort Manager

8/10 Bien

Brett

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de AC le 11 avr. 2024
Dear Brett,Greetings from Islamorada! We’re delighted to hear of your successful stay, and we thank you for sharing. It would be a pleasure to one day host you again and we trust you are looking forward to your return just as much as we are.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Autumn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de AC le 9 avr. 2024
Dear Autumn,Your perfect review melts our hearts, and we thank you for taking the time to pass this along. It was a pleasure to serve as your island abode and we look forward to welcoming you again in the months and years ahead.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Altagracia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de AC le 9 avr. 2024
Dear Altagracia,Perfection is always the goal, and we're delighted to know that we were successful. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Henry, Glendora

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and great resort location
Séjour de 1 nuit en avril 2024
Réponse de AC le 5 avr. 2024
Dear Henry,A perfect review always leaves us smiling from ear to ear and we thank you for spoiling us with your kind words. It was a pleasure to serve as your island abode and we look forward to welcoming you again in the months and years ahead.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Alexandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice for families
Séjour de 4 nuits en mars 2024
Réponse de AC le 4 avr. 2024
Dear Alexandra,Perfect scores always melt our hearts, and we thank you for spreading the joy. We hope to welcome you and yours time and again for many years to come. With sun and sea,Sarah WillResort Manager

6/10 Satisfaisant

brian

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
Arrival to Amara Cay was very welcoming and property was very nice. How hotel room on the other had had an issue. The sofa bed pull out for our child was stained and full of pet hair. The sofa bed had a plain mattress no pillows or sheets. We contacted the desk and a gentleman came and noted the couch and tried to clean it in house but it was far too dirty to clean by hand. He apologized and commented how uncommon this was but the hotel was going through renovations and that the hotel was also booked and no other couch options to replace this badly soiled one was available. The desk apologized but could not assist us. We were forced to have our 14 year old daughter sleep in the king bed with us which made the trip uncomfortable at night time. We booked Amara Cay because we heard good things about the hotel. The only option we had was for a king bed room with pull out sofa at time of booking. The hotel itself and the staff were great. We were very displeased with the condition of the sofa bed and that nothing else could be done.
Séjour de 5 nuits en mars 2024
Réponse de AC le 4 avr. 2024
Dear Brian,It was a pleasure to welcome you and yours and we thank you for taking the time to share your review. We're delighted to know that our hospitality shined, but we apologize for not being able to remedy the situation. As our team explained, the sofa bed's condition was an unusual inconsistency and we regret that we did not have an option to replace it with all other accommodations booked. Welcoming you again would be our delight and we hope that possibility is something you will consider. Until then, we wish you the best in your travels.With sun and sea,Sarah WillResort Manager

4/10 Médiocre

Reed

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de AC le 4 avr. 2024
Dear Reed,It was a delight to serve as your host and we thank you for taking the time to share your review. It would be a pleasure to welcome you to our stunning location and spotless accommodations for a more typical visit in the months ahead, and we eagerly await another opportunity to exceed your expectations.With sun and sea,Sarah WillResort Manager

8/10 Bien

Gina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We have stayed here before but this time it smelled like we were staying down in the basement. It had a horrible mildew smell that was annoying and unpleasant, but room was nice. We had a ground level Lanai and that was my favorite part and worth the extra so we could sit outside and get fresh air. It had 2 lounge chairs with a small table, and 2 chairs to sit on and the view was spectacular as always. They had activities for the kids as it was Easter and we saw the Easter bunny. There was a man at the dock with fishing poles in the morning and the kids were out there fishing too. They also had an Easter brunch but we weren't able to stay. The boutique had really cute things and they sold quality bathing suits.
Séjour de 2 nuits en mars 2024
Réponse de AC le 2 avr. 2024
Dear Gina,Thank you for the kind words and we're delighted to know that your stay was a success for the whole family. We regret that our humid environment had a negative impact on the condition of your room, but it's wonderful to know that your lanai provided the ideal spot for private relaxation. We hope that you and yours will join us again for the next holiday.With sun and sea,Sarah WillResort Manager

4/10 Médiocre

Miriam

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Property is dated and requires refurbishment. Poor value for money. We paid more that we would pay for a five star hotel in London, for what is a three star property at best. Staff were lovely.
Séjour de 3 nuits en mars 2024
Réponse de AC le 2 avr. 2024
Dear Miriam,It was a pleasure to serve as your host and we thank you for taking the time to share your review. We regret that your accommodations did not meet expectations, and greatly value your feedback. It's wonderful to know that our team's glowing hospitality left a lasting impression on your time with us. Welcoming you again would be our delight and we hope that possibility is something you will consider. Until then, we wish you the best in your travels.With sun and sea,Sarah WillResort Manager

8/10 Bien

Heather, Cable

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful area. Beach and pool area have ample seating options. Love the lobby area with the sing chairs.
Séjour de 3 nuits en mars 2024
Réponse de AC le 4 avr. 2024
Dear Heather,Your kind words have us smiling from ear to ear, and we’re delighted to learn of your memorable stay. It's wonderful to know that our tranquil setting provided the ideal backdrop to an unforgettable retreat, and we hope that you will join us again soon.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is great for families!
Séjour de 1 nuit en mars 2024
Réponse de AC le 4 avr. 2024
Dear Alain,It was a pleasure to welcome you and yours to Islamorada and we appreciate you spreading the word about your thoroughly enjoyed experience. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.With sun and sea,Sarah WillResort Manager

8/10 Bien

VIVIAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de AC le 28 mars 2024
Dear Vivian,It was a pleasure to welcome you to Islamorada and we appreciate you spreading the word about your experience. We encourage you to hurry back for a visit that truly exceeds your expectations in the months ahead, and we wish you all the best until then.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our second stay at Amara Cay and the property is only getting better. It was easy to travel and stay with children as well as walk and explore the neighboring areas.
Séjour de 3 nuits en mars 2024
Réponse de AC le 26 mars 2024
Dear Alicia,A perfect review always leaves us smiling from ear to ear and we thank you for spoiling us with your kind words. It was a pleasure to welcome you and yours back to our corner of paradise, and we hope to see you again soon.With sun and sea,Sarah WillResort Manager

10/10 Excellent

Josh

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amaray Cay is beautiful. The property is clean. The pool and bar and dining are exceptional. The views of the Keys and lighthouse can't be beat!
Séjour de 7 nuits en mars 2024
Réponse de AC le 25 mars 2024
Dear Josh,Perfect reviews always melt our hearts, and we thank you for spreading the joy. It's wonderful to know that our breathtaking vistas provided the ideal backdrop to an unforgettable retreat. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.With sun and sea,Sarah WillResort Manager