4/10 – Schlecht
Nichole
Mit der Familie gereist
12. Dez. 2025
Gut: Sauberkeit und Zustand der Unterkunft
The hotel was ok. But it took them forever to return the cleaning deposit. I called after 7 business days (11 actual days) and was told no one could help me. I called after 10 business days (14 actual days) and the girl that answered explained that “it takes 3-5 business days to get your deposit back. Business days do not count the weekend.” I explained to her that it has been 10 business days and she then tried to claim my bank was not releasing my refund. I informed her that I spoke with my bank before calling her and they had no pending transaction on my account credit or charge. Then she put me on hold for ten minutes, picked the call back up and tried to start the conversation from the beginning as if I had just called and not been on hold. When I explained to her that we had already been talking she took my name, phone number and said she would call back. We were in the room less than 10 hours. We slept, brushed our teeth and left. At this point I have spent more time on the phone resolving this issue than I did in the actual room.
Nichole
Aufenthalt von 1 Nacht im November 2025