8/10 Bien
Noemi, Orange Park
Voyage en famille
29 juil. 2025
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I have mixed feelings about this property. On one hand the employees were exceptionally well, on the other, one managed to tar the visit with a very rude attitude. He was abrasive for no discernible reason. I don’t want to publish his name but he works in the night shift. I believe this gentleman truly is a liability to this establishment. I own a travel and media company and travel worldwide, I know one sour employee can cost dearly in terms of return business. That aside the bathtub in our room was backed up, one of the sheets had a stain and the room was not serviced when we removed the do not disturb sign. Sometimes stains happen and bathtubs back up so I’m willing to grant grace for that. We did not report these issues to be clear, since our stay was brief. As well, cleaning staff could be seen all over the hotel most of the day and were very friendly and helpful. Further, when I asked for help with booking a second room last minute, the staff member at the desk went above and beyond. She assisted me with a welcoming and wonderful attitude. Perfectly professional and that room was better in terms of the bathroom. Although the hotel was packed with guests, all was quite orderly. The breakfast was good and the facilities were clean. The lobby is spacious and many family reunions were being held. I did not use the pool but my godchildren did and they liked it. Overall, it’s conveniently located, I never felt unsafe and it was a good visit.
Noemi
Séjour de 3 nuits en juillet 2025