Salon du hall

Avis sur Red Roof Inn MacClenny

2 out of 5
Red Roof Inn MacClenny
151 Woodlawn Road, MacClenny, FL

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 116 avis sur 450." "
Note des voyageurs de 8 (Bien), d’après 139 avis sur 450." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 450." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 450." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 450." "

7,2/10

Propreté

8,0/10

Personnel et service

6,4/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 Bien

Yvon

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de LaTunde Murrant. Rediresponse Specialist le 22 déc. 2023
Hello Yvon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Médiocre

DAMIEN

Les points faibles : Propreté et personnel et service
Sérieusement n’y allez pas !
Lors de notre arrivée pour un problème de règlement de la chambre entre Hotels.com et l’hôtel, nous avons attendu 1:30 notre chambre et il a fallu que j’appelle moi même pour régler leur problème. La réceptionniste nous a pris en grippe et nous a fait attendre ; elle nous a attribué une chambre déjà occupée. Je suis rentré dans une chambre où les occupants dormaient. La réceptionniste ne s’est pas excusée, pire elle nous a encore fait attendre ! La chambre était limite propre et les serviettes à vomir. La climatisation était bruyante et le passage de l’autoroute un enfer. Le petit déjeuner était à la limite de l’acceptable. Je peux comparer avec 25 autres hôtels que j’ai utilisé pendant mes vacances ; alors un conseil : NE CHOISISSEZ PAS CET HÔTEL
Séjour de 1 nuit en juillet 2022
Réponse de General Manager le 18 juil. 2022
Thank you so much for your feedback and we apologize for not being able to meet and exceed your expectations. Your comments are a valuable tool for us to improving in every possible direction and we hope to earn your trust again in the near future with our hard work and effort.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and quiet atmosphere
Séjour de 1 nuit en mai 2024
Réponse de Sashauna RediResponse Specialist le 20 mai 2024
Dear Christopher,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN MACCLENNY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our clean and quiet atmosphere. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Médiocre

Myra

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There were no towel racks. The electric outlet for a hairdryer didn’t work nor did they provide one .
Séjour de 1 nuit en avril 2024
Réponse de Sashauna RediResponse Specialist le 22 avr. 2024
Dear Myra,Thank you for taking the time to tell us about your stay at the RED ROOF INN MACCLENNY. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of towel racks and the electric outlet not working is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Médiocre

Cindy

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was clean and ac worked well. There was no extra lock on door. Used to be since the flip over piece was still there and only holes on other side. TV didnt work. Electrical outlet next to sink did not work. No kleenex nor shampoo or soap. No stopper in tub nor sink. Worst of all there were roaches in the room. I will not stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Linton Rediresponse Specialist le 16 avr. 2024
Dear Cindy,Thank you for telling us about your recent visit at RED ROOF INN MACCLENNY. I was happy to read that our clean room and operable AC met your expectations. However, you stated that the issue with the TV, the faulty outlet, the insects you reported and the other issues hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Satisfaisant

Robert, West Hartford

Les points faibles : Équipements
I picked the Red Roof from other local properties based on the customer rating in Expedia -- but I have to say I would not have rated the place nearly so high. It was rather old and worn. My room seemed clean enough - except for the corners of the tiled floor, which seem to have escaped mopping for Lord knows how long. My bedspread was stained but seemed clean. The included breakfast was very skimpy (after taking a look, I breakfasted elsewhere).
Séjour de 1 nuit en mars 2024
Réponse de Toni-Ann RediResponse Specialist le 27 mars 2024
Hello Robert,Though the staff and I appreciate your review of our RED ROOF INN MACCLENNY, you've indicated that you were displeased with the breakfast options offered, our hotels upkeep and the cleanliness of your room. This is regrettable to see, however, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to improve your impression of our property.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Barbara, Lake Leelanau

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Reception gentleman polite and bed was comfortable. BUT we had lots of issues: no Kleenex, no hair dryer, no cups for water to brush our teeth, cockroach on the sink, had to ask front desk for tv remote which didn’t work very well.
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Management le 12 mars 2024
Dear Barbara,Thank you for telling us about your recent visit at RED ROOF INN MACCLENNY. I was happy to read that our polite staff and comfortable bed met your needs. However, I was saddened to hear that your stay fell short of your expectations due to insect you reported, no cups and the other issues highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

2/10 Horrible

FATIH

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was given a used room; both beds in the room were undone. The room number was 205. I asked for an unused, clean room, and the associate instructed me to wait. After a brief absence, he returned and provided me with another room, 206. Upon entering 206, I discovered it was also a used room, although the beds appeared to have been hastily organized. Upon opening the comforter to check the sheets, I found crumbs and other debris. It became clear that the associate had simply attempted to quickly tidy up the room, effectively offering me another used, unclean room, which was completely unacceptable! I have videos to prove that the associate is a sneaky and dishonest person.
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Management le 10 mars 2024
Dear Fatih,Thank you for telling us about your recent experience at RED ROOF INN MACCLENNY. It's truly regrettable to read that the uncleanliness of the rooms you were assigned to hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Médiocre

Timothy

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overbooked, they called and said they didn’t have a room for us. Three other people booked the last room and whoever gets there first will have it. We got there in time to get the room, but it was dirty - bathroom floor dirty with hair and roach. Everything was old and worn. Only 2 towels in room. Breakfast was very limited, with only cereal, waffles, packaged muffins, a bag of bread, coffee and milk. There was no juice, yogurt, fruit, etc. The breakfast area was also dirty, with two out of order bathrooms and boxes of replacement mini-fridge and televisions. The room is also noisy, as the weather strip was missing from the bottom of the door and it is right by the interstate.
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Management le 11 mars 2024
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MACCLENNY. We are truly disappointed to see we failed to provide a clean and comfortable experience as reflected in your low rating. You indicated that you were unsatisfied with the uncleanliness, the limited breakfast, the noise disturbance, the insect you encountered, along with other listed concerns. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards.Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Kimberley

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Positive: This property was a convenient stop. I appreciate that pets are allowed. Negative: The bathroom was not clean and the television did not work. I did not appreciate being charged a $50 deposit fee for incidentals with the charged being reversed in 5-7 business days. The floor was dirty and the mini fridge was rusted and dirry with the microwave placed on top to hide the mess. This property is in dire need of some TLC. I will not stay at this property again.
Séjour de 1 nuit en février 2024
Réponse de Sashauna RediResponse Specialist le 19 févr. 2024
Dear Kimberley,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. I was thrilled to see you were pleased with the pet friendliness of the hotel and the convenience of the property to your stop. However, the situation you described regarding the TV not working, the uncleanliness of the bathroom and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Terrence

Les points forts : Confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Oshane RediResponse Specialist le 18 févr. 2024
Hello Terrence, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Satisfaisant

Chris

Slept well but the continental breakfast was non existent.
Séjour de 1 nuit en février 2024
Réponse de Carla RediResponse Specialist le 17 févr. 2024
Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn MacClenny. I am glad to hear that you had a good sleep. However, you mentioned that the continental breakfast was non existent. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Horrible

Joseph

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Linton RediResponse Specialist le 15 févr. 2024
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

6/10 Satisfaisant

Jacob

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Linton RediResponse Specialist le 13 févr. 2024
Hello Jacob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Horrible

Brian

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My first two nights I got to the room late showered and went right to sleep mind you I’m a hard sleeper but my last night around 1am I wake up feeling something on my arm so I brushed my arm off and turned on the lights to see a roach crawling on the bed I swiped it off and got up to kill it. When I got up I noticed 4 more in the floor. I went to grab the room ovine to call the front desk. When I grabbed the phone to out it to my ear I see two other roaches on the ear piece of the phone. That’s when I packed my bags and checked out. Went right to the loves gas station a few miles away to have to wash my clothes so I don’t bring roaches to home. This is by far the worst experience I’ve ever had in my life. Never again will I stay in a red roof
Réponse de Linton Rediresponse Specialist le 4 févr. 2024
Dear Brian,Thank you for telling us about your recent visit to RED ROOF INN MACCLENNY. I was saddened to hear that the insects you reported hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

10/10 Excellent

Ronald, Norris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
excellent customer service, professional and courteous.
Séjour de 1 nuit en janvier 2024
Réponse de Linton Rediresponse Specialist le 21 janv. 2024
Hello Ronald,Thank you for sharing your thoughts on your recent visit to RED ROOF INN MACCLENNY. I was happy to read that our hospitable staff met your needs. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Regards,Red Roof Management

6/10 Satisfaisant

Deborah

Voyage en famille
Spend extra stay elsewhere if u truly want to rest
The hotel was extremely noisy along side highway plus mainly construction workers staying there noise all night early morning leaving banging doors at 0549 Breakfast was terrible shouldn’t have bothered! Waffle machine load of white bread coffee few small muffins nothing else
Séjour de 1 nuit en décembre 2023
Réponse de LaTunde Murrant. Rediresponse Specialist le 22 déc. 2023
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MACCLENNY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the breakfast, the extreme noise level and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bien

Gabriel

Séjour de 2 nuits en décembre 2023
Réponse de Sashauna RediResponse Specialist le 4 janv. 2024
Hello Gabriel,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Staff available
Late check in couldn’t get towels for whole family
Séjour de 1 nuit en novembre 2023
Réponse de Sashauna RediResponse Specialist le 5 déc. 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn MacClenny. We appreciate your 8/10 score. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Bien

Roy

Séjour de 1 nuit en novembre 2023
Réponse de Chevanese RediResponse Specialist le 8 déc. 2023
Thank you, Roy, for being our guest at the Red Roof Inn MacClenny. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Bien

Wayne

Séjour de 1 nuit en octobre 2023
Réponse de Sashauna Red Roof Management le 6 nov. 2023
Hello Wayne,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Ma Francia

Les points forts : Propreté
Les points faibles : Personnel et service
Saw a roach in my room when I was leaving for check out.
Séjour de 1 nuit en octobre 2023
Réponse de Abigail Red Roof Management RediResponse Special le 31 oct. 2023
Hello Ma Francia,I appreciate you sharing your feedback following your stay at the Red Roof Inn MacClenny. I was saddened to read that your stay fell short of your expectations due to the roach you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Abigail Red Roof Management RediResponse Specialist

4/10 Médiocre

Elizabeth A

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Very disappointing stay - no where near a 7.2 rat
I’ve stayed here several times before but was very disappointed this time - no soap or toiletries in the room, no hair dryer, stained bedspreads, deadbolt was broken, no smoke alarm, no daily housekeeping except one day when the used towels were taken but not replaced, neither was the empty toilet paper roll replaced. Tub faucet leaked and the ceiling above the tub leaked from the second floor. I’ll never stay here again.
Séjour de 4 nuits en octobre 2023
Réponse de Sashauna Red Roof Management le 29 oct. 2023
Dear Elizabeth,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the lack of toiletries, the broken deadbolt and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I have shared your feedback with management in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Médiocre

JoAnna

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location just off the Interstate… breakfast was free but only provided toast 2 kinds of cereal and waffles
Séjour de 1 nuit en octobre 2023
Réponse de Chevanese RediResponse Specialist le 14 oct. 2023
Dear JoAnna ,I appreciate you sharing your feedback following your stay at the Red Roof Inn MacClenny. I am glad you were pleased with our location being conveniently located off the Interstate. However, I am sorry to hear that our breakfast menu wasn't t your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. .Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Sharon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Take the hard pass and go elsewhere.
Only thing clean in the room was the toilet paper. Ants on the folded bath mat. Unfolded the bath mat and the inside was filthy. Bed covers were stained. Bathtub was stained and rusty. Top of mini fridge was all rusted, and not just a little. Entry Door seal left enough room for light and rodents to run through. Room was musty smelling. Breakfast was a joke-not even a water. Would have passed if it weren’t so late and exhausted. Get what you pay for. I guess not. Expectations were not high but this was beyond a bad buy.
Séjour de 1 nuit en octobre 2023
Réponse de Abigail Red Roof Management RediResponse Special le 5 oct. 2023
Hello Sharon,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the stained bed covers, the condition of the bath tub and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Abigail Red Roof Management RediResponse Specialist

6/10 Satisfaisant

Sherri

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Waited over 30 mins to get a room after 4.
Séjour de 1 nuit en septembre 2023
Réponse de Sashauna Red Roof Management le 9 sept. 2023
Dear Sherri,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the lengthy wait time to get a room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

joanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was fantastic! We travel quite often to Florida and this is a great mid point stop for us. We will book again. Reasonable pricing, clean, close to 95 and places to eat.
Séjour de 1 nuit en août 2023
Réponse de Antonio,RediResponse Specialist le 28 août 2023
Dear Joanne,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MACCLENNY. It’s great to hear that you found our property to be conveniently located in addition to being clean and cost efficient. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

4/10 Médiocre

Barry, Mesquite

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was rundown. The bed was ok but everything else needed a clean up and repairs.
Séjour de 1 nuit en août 2023
Réponse de Carla Red Roof Management le 26 août 2023
Dear Barry,Thank you for taking the time to tell us about your experience at the Red Roof Inn MacClenny. I am glad to read that the bed was okay. However, it seemed your stay fell short of your expectation due to the situation you described regarding the upkeep of the property, the things needed repairing and the other concerns you listed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Bien

Benjamin

Les points forts : Propreté, personnel et service, équipements
Perfect for passing through. Good nights rest and friendly staff
Séjour de 1 nuit en juillet 2023
Réponse de Abigail RediResponse Specialist le 9 août 2023
Hello Benjamin,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We appreciate your kind comments and I'm pleased to see that you were happy with the customer service provided by our staff. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et personnel et service
No the best.
Séjour de 1 nuit en août 2023
Réponse de Nishaye Red Roof Management le 3 août 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn MacClenny. We are sorry you had a less than satisfactory experience. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Kashanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Sashauna Red Roof Management le 29 juil. 2023
Hello Kashanda,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Guillermo

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would recommend this facility
Séjour de 1 nuit en juillet 2023
Réponse de Sashauna Red Roof Management le 26 juil. 2023
Dear Guillermo,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn MacClenny. I'm so glad to see you mention that you would recommend our facility. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

GARY

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Abigail RediResponse Specialist le 21 juil. 2023
Hello Gary,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

4/10 Médiocre

Eric

Voyage d’affaires
Séjour de 1 nuit en juillet 2023
Réponse de Sashauna Red Roof Management le 11 juil. 2023
Hello Eric,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Polaris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
A very good 3-night stay. Booked room with one king-sized bed. Room was very spacious and clean.
Séjour de 3 nuits en mai 2023
Réponse de Tianna RediResponse Specialist le 27 mai 2023
Hello Polaris, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 10/10 score following your stay. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our areaSincerely, Tianna RediResponse Specialist

8/10 Bien

Ronald, Norris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Staff support.
Séjour de 1 nuit en mai 2023
Réponse de Tianna RediResponse Specialist le 9 mai 2023
Hello Ronald, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn MacClenny. It's great to hear that you were warm welcomed by the hospitality of our staff who went above and beyond to accommodate you. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Tianna RediResponse Specialist

4/10 Médiocre

Andre

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Chevanese RediResponse Specialist le 28 mai 2023
Hello Andre,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

10/10 Excellent

Anida

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Séjour de 1 nuit en avril 2023
Réponse de Tianna RediResponse Specialist le 2 mai 2023
Hello Anida,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Theresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Sashauna RediResponse Specialist le 17 avr. 2023
Hello Theresa,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn MacClenny. It's great to see you enjoyed your stay, resulting in a 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

6/10 Satisfaisant

Doug

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
ok for price point 80 but barely
Room needs work, staff was friendly.
Séjour de 1 nuit en avril 2023
Réponse de Sashauna RediResponse Specialist le 9 avr. 2023
Dear Doug,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. I was thrilled to see you were pleased with our friendly staff. However, the situation you described regarding the upkeep of the room not to your liking is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRediResponse Specialist

10/10 Excellent

Ronald, Norris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Xao RediResponse Specialist le 28 avr. 2023
Thank you for sharing your perfect rating with us, Ronald. Our staff at the Red Roof Inn MacClenny was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRediResponse Specialist

4/10 Médiocre

Francis

Close to I-10. Good mattress. Good cooling. No facial tissues. Loose toilet seat (I tightened by hand). No note pad and pen. No dial tone on phone. Light bulb out on wall light. Had to get one from office and install. Dog barking constantly from upstairs room starting 4:45AM. (Definitely not an official companion dog.) Stayed here two times. Never again. Will stay at Motel 6 up the street.
Séjour de 1 nuit en mars 2023
Réponse de Dannielle Rediresponse Specialist le 4 avr. 2023
Dear Francis,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MACCLENNY. We are happy that our location was convenient for you due to it bei8ng close to I-10, the mattress was good, and good cooling, yet we are saddened that there was no phone is your room, light bulb was out, loud barking and the other issues mentioned. In regards to your feedback I will be notifying the hotel of the situation described to see how be your concerns can be addressed. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,DannielleRediresponse Specialist

4/10 Médiocre

Tia

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The staff was amazing!
Séjour de 2 nuits en mars 2023
Réponse de Dannielle Rediresponse Specialist le 2 avr. 2023
Hello Tia,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN MACCLENNY are saddened to see your 2/5 score following your stay. We are happy to know that you were pleased with our amazing staff. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

6/10 Satisfaisant

Mandy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Walls and doors could use some cleaning and there is no hairdryer
Séjour de 1 nuit en mars 2023
Réponse de Chevanese RediResponse Specialist le 2 avr. 2023
Dear Mandy,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of the doors and walls were less than satisfactory. In regards to the hairdryer, our rooms doesn't come with such amenity. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Chevanese RediResponse Specialist

8/10 Bien

Jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was good but at present I didn't receive my $50 deposit. Any help with this inconvenience will be appreciated. Best regards
Réponse de Sashauna RediResponse Specialist le 30 mars 2023
Dear Jose,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn MacClenny. It's great to see you enjoyed your stay, resulting in a 4/5 score. In regards to your refund, I am pleased to inform you that you were reimbursed a total of 50.00, however it may take up to 7 to 14 business days to reflect into your account. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRediResponse Specialist

8/10 Bien

Torsten

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was clean but no breakfast after 7am.
Séjour de 1 nuit en mars 2023
Réponse de Xao RediResponse Specialist le 28 mars 2023
Thank you for sharing your 4/5 score, Torsten. The team at the Red Roof Inn MacClenny were pleased to know that you liked our clean rooms. In relation to the lack of breakfast after 7 am, your feedback may be taken into consideration going forward.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,XaoRediResponse Specialist

10/10 Excellent

Shannon

Séjour de 1 nuit en mars 2023
Réponse de Tianna RediResponse Specialist le 18 mars 2023
Hello Shannon,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, we would love to know what happened during your stay and where we can improve on our services, so please consider adding comment to your survey. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Martha

Séjour de 2 nuits en mars 2023
Réponse de Sashauna RediResponse Specialist le 14 mars 2023
Hello Martha,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny. It's great to see you enjoyed your stay, resulting in a 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

6/10 Satisfaisant

David

Les points forts : Propreté
Les points faibles : Équipements
Séjour de 1 nuit en mars 2023
Réponse de Sashauna RediResponse Specialist le 11 avr. 2023
Hello David,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn MacClenny appreciate your 3/5 score following your stay. Our aim is to provide provide the best customer experience, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

10/10 Excellent

Bobby

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good place to lay one's head
Comfortable and a great place to lay one's head
Séjour de 1 nuit en mars 2023
Réponse de Dannielle Rediresponse Specialist le 9 mars 2023
Dear Bobby,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MACCLENNY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room being comfortable and a great place to lay ones head. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Rediresponse Specialist