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Avis sur Gardenia Boutique Hotel

4 out of 5
Gardenia Boutique Hotel
14 Portland Ave, Craighall Park, Randburg, Gauteng

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 21 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 36." "

8,6/10

Propreté

8,6/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

8/10 Bien

Marcel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021

6/10 Satisfaisant

Monzikans

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Stefan

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Könnte ein schönes Hotel sein, ist aber ungepflegt
Das Hotel könnte schön sein. Wir haben uns aber leider überhaupt nicht wohl gefühlt. Unser Zimmer (Executive-Suite, 2 Schlafzimmer, Gartenblick) war sehr gross und geräumig. Aber leider wird nicht gereinigt und auch sonst nicht zu dieser Unterkunft geschaut: - die Sofas waren so schmudelig, dass sich niemand drauf setzen wollte - am Boden fanden wir Essensreste von unseren Vorgängern - die Bettlaken waren an den Enden gerissen - beim Check-in war kurz jemand vor Ort; als wir die Probleme mit dem Zimmer melden wollten, war bereits niemand mehr da - beim Check-out war ebenfalls niemand vor Ort - das Morgenessen war extrem dürftig (z.B. nur Toast-Brot) Wir können diese Unterkunft definitiv nicht empfehlen und werden auch selber nie mehr hier buchen. Eigentlich schade, denn von aussen sieht die Unterkunft sehr schön aus.
Séjour de 1 nuit en avril 2023

4/10 Médiocre

Sheila

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointing. Bed linen not ironed. Duvet hanging out of duvet cover. No blanket provided. When I asked for one, it was damp. White curtains and blinds in bedroom and bathroom were black with dust. Only one towel each provided. Soap container used by many before us. Towel rail broken. No coffee provided, only many packets of sugar. Poolside furniture not clean. Definitely not 4 star!
Séjour de 1 nuit en juin 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome place
Amazing place to relax. Pools are stunning. One eco and one filtered
Séjour de 2 nuits en janvier 2022

8/10 Bien

Rob

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2021

8/10 Bien

Itumeleng

Séjour de 1 nuit en décembre 2021

8/10 Bien

Nontokozo

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. Checking in was a breeze.. The pool is refreshing and clean. One staff member refused to help me with carrying a chair. Said her leg is painful... Staff members need to give guests some sort of privacy, they sat and watched us swim and passed comments it was uncomfortable. The room is nice and big. We really enjoyed our stay... Will be returning for sure
Séjour de 1 nuit en décembre 2021

8/10 Bien

Amrish

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021

10/10 Excellent

annaliza

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Loved our stay here. We were grateful to be given a free upgrade to the exec suite which was huge and very comfortable. Staff are very friendly and kind. The hotel was quiet and peaceful. Location is good, breakfast was great. Overall well worth the price in my opinion.
Séjour de 2 nuits en octobre 2020
Réponse de The Gardenia Team le 20 oct. 2020
Hi Annaliza, Thank you for taking the time to leave us such a great review. We are glad to hear that our friendly staff and peaceful hotel lived up to your expectations and we hope to see you soon again at Gardenia Boutique Hotel. All the best

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trip to Jozi
I had a great experience- Staff very friendly and helpful. Breakfast was awesome. Room very clean nad bed extremely comfortable. Very well prized. Will definitely be back.
Séjour de 1 nuit en septembre 2020
Réponse de The Gardenia Team le 21 sept. 2020
Hi, Thank you for taking the time to leave us a review, we are happy to hear and see that our friendly staff made your stay much more memorable and we hope to have you back again soon.

10/10 Excellent

Fernando

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente Hotel
O Hotel e excelente com quartos super espaçosos e confortáveis e vista para uma deliciosa piscina. O staff e muito prestativo e educado e o café da manhã muito especial. Recomendo muito este hotel para quem deseja passar uns dias em Joanesburgo!
Séjour de 2 nuits en mars 2020
Réponse de The Gardenia Team le 29 mars 2020
Hi Fernando, Thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us and that our breakfast made your stay that much more special. We hope to see you soon whenever you are back in Johannesburg. All the best

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de The Gardenia Team le 28 janv. 2020
Hi, Thank you for leaving us a great rating, we hope to see you soon again.

10/10 Excellent

Antonius

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de The Gardenia Team le 18 déc. 2019
Hi, Thank you for the great rating! We hope to see you soon again. All the best

10/10 Excellent

Antonius

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Immer gerne wieder !
Eine sehr schöne Unterkunft, mit tollem Personal und leckerem Frühstück, komme immer sehr gerne.
Séjour de 1 nuit en novembre 2019
Réponse de The Gardenia Team le 10 déc. 2019
Hi Antonius, Thank you for the great review, we are glad to see that you enjoyed your stay as always. We hope to see you soon again. All the best

10/10 Excellent

Tebogo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable bed
I spend one night there and the room was spacious and clean. Bed was very comfortable. I had one of the best ormlet for breakfast, it was really good.
Séjour de 1 nuit en octobre 2019
Réponse de The Gardenia Team le 5 nov. 2019
Hi Tebogo, Thank you for taking the time to leave us such a great review we are happy t see that you enjoyed your stay and that our breakfast was one to remember. We hope to see you soon again All the best

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de The Gardenia Team le 22 oct. 2019
Hi, Thank you for taking the time to leave us a review, we are glad to see that you enjoyed your stay with us and hope to see you soon again. All the best

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Tyron le 7 oct. 2019
Thank you for your positive feedback - much appreciated

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Lovely big room and opened up onto a lovely pool and garden area . Very peaceful and quite and with easy distance of centre of Johannesburg
Séjour de 3 nuits en août 2019
Réponse de The Gardenia Team le 9 sept. 2019
Hi, Thank you for taking the time to leave us a review, we are glad to see you enjoyed your stay with us and hope to see you soon again. All the best

4/10 Médiocre

Francisco Jr

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
NÃO É UM HOTEL
Ficamos apenas uma noite nesse hotel. Ficamos muitas vezes em hotéis boutique pela qualidade que tem. Escolhemos a suíte executiva para uma melhor acomodação Esse apartamento que nos apresentaram tinha cheiro de mofo. Acho que nao era usado a algum tempo. Quarto frio. Gelado. A noite NAO TINHA ÁGUA QUENTE. Não havia ninguém no suposto hotel para dar atendimento. O guardião nos passou que a falta d’água era por conta de muito uso dos outros hóspedes. 3 banheiros no quarto e não tinha agua quente. Pedi para chamar alguém e uma hora depois apareceu um menino de chinelo Sem identificação que não entendia nada. As tvs com fios expostos. O café da manhã não existia. Era uma senhora que cozinhava o que vc pedisse. Pedi um misto quente. Mas não tinha presunto. Básico do básico. Pior que hotel de beira de estrada. Trata se de air bnb disfarçado de hotel. Não recomendo estadia. De boutique nao tem nada. Foi lamentável. Deveria ser classificado como 2 estrelas no máximo.
Séjour de 1 nuit en juillet 2019
Réponse de Team Gardenia le 26 août 2019
Hi Francisco I have discussed your review with the staff involved in the above comments - Regarding the temperature of the room, July is winter in Johannesburg and the temperature on the 24th July was 15deg..very cold. Each room has a fully operational airconditioner for hot and cold temperature settings and underfloor heating in the bathrooms and each room also has extra blankets for these particularly cold nights. 2. The hot water situation was a plumbing issue - we contacted our plumber immediately and when we asked you if we could send our plumber to you to sort it out - you declined. We also offered to assist with alternative bathroom in room 10 so you could have a hot shower, you also declined that offer. The MAN who came to your room to assist was off duty - which is why he was in flip flops but he came to try and help and assess the situation so we could help you. 3. Our breakfasts are made to order - we ALWAYS have bacon which is standard on an English Breakfast. In closing- we do understand your frustration regarding the lack of hot water and apologise for that profusely, as per a conversation you had with our Manager earlier that day - you were impressed with the Hotel and your actual words to him were - you and your wife loved your suite. You do not mention in your review that the Manager personally drove you to take you shopping for wines which you were grateful and impressed with the level of his service. Whilst we do not usually go into such detail with our review responses, we do feel that this review was uncalled for and is not a true reflection of our establishment or our service levels and commitment to our guests.

10/10 Excellent

Voyageur vérifié

Séjour de 6 nuits en mai 2019
Réponse de The Gardenia Team le 4 juil. 2019
Hi, Thanks for the great review. We hope to see you soon again.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de The Gardenia Team le 27 mai 2019
Hi, Thank you for the review, we are glad you enjoyed your stay with us and hope to see you soon again. All the best

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant Surprise
Clean room and hotel grounds, friendly staff and efficient check-in. Great value for money.
Séjour de 1 nuit en mai 2019
Réponse de The Gardenia Team le 10 mai 2019
Hi, Thank you for the great review, we are glad you enjoyed your stay and hope to see you soon again!

10/10 Excellent

N.

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was in a good location and close to shops and restaurants. Staff were very friendly and helpful through out my stay. Will definitely stay here again.
Séjour de 7 nuits en mars 2019
Réponse de Team Gardenia le 4 avr. 2019
Hi, Thank you for the kind words and review of our establishment. We are glad you enjoyed your stay with us and hope to see you soon again. All the best

8/10 Bien

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2019
Réponse de The Gardenia Team le 12 févr. 2019
Hi Heather, Thank you for staying at Gardenia Boutique Hotel, we hope you enjoyed your stay and hope to see you soon again in the future. All the best

10/10 Excellent

Alyson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful small hotel, great staff good location
Wonderful boutique hotel, great staff and good location. Perfect!
Séjour de 3 nuits en décembre 2018
Réponse de Tyron le 9 janv. 2019
Thanks for the Kind words Alyson, we glad you enjoyed your stay and hope to see you soon again. All the best

6/10 Satisfaisant

Chris

Les points forts : Propreté
Les points faibles : Personnel et service
Not so good experience in nice setting.
I will first share the negative and then the positive. I did not feel welcome on arrival as the check in was just taking me to the room and saying there is the wifi password and no further explanation or details. The airconditioner is too small for the room and struggles to cool down the room, the towel rail is broken, the desk lamp is broken and the coffee capsule machine is broken. After about 3 hours of arrival I noticed there was no water, I went to management and they informed me that a pipe burst in the neighborhood. Off course this is not in control of management, but communication is. The next morning I again went to management to ask whether they can not provide some way for us to flush our toilets - I would at least have expected communication in this regard, but none. I ended up using the dustbin and water from the geyser to flush the toilet and had to pay for a gym close by to take a shower. When I sat down for breakfast the first morning, I honestly had no idea what to do to get coffee as no staff approached me, althought there was a number of staff members in and around the kitchen. I eventually approaced them and asked where do I get coffee, to which they replied: hot or cold milk? The positive, the size of the room and bathroom is nice and large. The shower is nice as well as the towels and bedding. Setting with swimming pool is nice. The breakfast was well prepared and tasty. Fast internet with great connectivity.
Séjour de 2 nuits en décembre 2018
Réponse de Tyron le 12 déc. 2018
Hi Chris, Thank you for your valued feedback and our sincere apologies for the bad experiences you had while staying with us. All of your issues have been raised with the relevant people so that they can rectified. We aim to give our guests the best possible experience while staying with us and hope we can make it up to you in the near future when you stay with us again. All the best

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gardenia Boutique hotel.
Tyrone and all the staff couldn't do enough for us. You need a car but there's a marvellous shopping centre across the street and lovely restaurants nearby. Uber are cheap and plenty of them. Will return.
Séjour de 8 nuits en octobre 2018
Réponse de Ty le 28 nov. 2018
Thank you for your positive feedback. We are delighted that you enjoyed the convenience of our location and Uber does allow ease of access. We look forward to your return!

10/10 Excellent

Carolyn, Orlando, Florida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent boutique hotel. The management and staff are wonderful and very accommodating. A great setting with beautiful rooms and amenities. I know where I will be staying whenever I am in Johannesburg.
Séjour de 1 nuit en octobre 2018
Réponse de Tyron le 15 oct. 2018
Hi Carolyn, Thank you for the kind words, we hope to see you soon again. All the best

10/10 Excellent

Craig

Really great venue for an overnight stay. Staff very friendly and outgoing. Only negative was there was only one bath towel.
Séjour de 1 nuit en septembre 2018
Réponse de Tyron le 18 sept. 2018
Thanks Craig - much appreciated. We will follow up on the towel situation. We hope to see you again!

6/10 Satisfaisant

Voyageur vérifié

Amazing room, slow service
The room was amazing, very spacious and lovely, the garden was beautiful and the location was perfect, although i was out the whole day my room was not made up when I came back and ther was no phone in the room to call for house keeping, I was not given a remote for the front gate and the service for opening the gate was rather slow
Séjour de 2 nuits en août 2018
Réponse de Tyron le 3 sept. 2018
Thank you for your review and feedback. We are delighted that you loved your room and the facilities. Regarding the remote for the gate, we do not issue our guests with remotes. I will look into what happened with housekeeping, we do apologise.

10/10 Excellent

Robert

Great place to stay
Excellent room, very nice boutique hotel
Séjour de 5 nuits en août 2018
Réponse de Tyron le 29 août 2018
Thanks so much for the great review. It was a pleasure having you stay with us!!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was comfy and spacious. There breakfast was delicious.
Séjour de 1 nuit en juillet 2018
Réponse de Tyron le 26 juil. 2018
Thank you for your positive feedback - we do pride ourselves on serving a GREAT breakfast - its the best way to start the day.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel. Rooms are large and nice. Location is great.

8/10 Bien

Gerrit, Sabie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place, conveniently located
Lovely place that is within walking distance of the Hyde Park Shopping area. Also close to many other places worth visiting.

8/10 Bien

Phakamani, Amanzimtoti, Durban

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
Great hotel, excellent service, but that Jan Smuts Road is just too busy, and it makes it slightly unpleasant to get in and out of the place, but overall a good experience, I would visit it again.