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Avis sur OUTRIGGER Kona Resort and Spa

4 out of 5
OUTRIGGER Kona Resort and Spa
78-128 Ehukai Street, Kailua-Kona, HI

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 445 avis sur 971." "
Note des voyageurs de 8 (Bien), d’après 274 avis sur 971." "
Note des voyageurs de 6 (Satisfaisant), d’après 139 avis sur 971." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 971." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 971." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Elodie

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Kathryn Agdeppa, Guest Services Manager le 9 août 2023
Aloha Elodie,Thank you for staying at the Outrigger Kona Resort and Spa. We appreciate your rating, and we cannot wait to welcome you back to the resort.Mahalo Nui Loa!

10/10 Excellent

Serge

Séjour de 1 nuit en octobre 2022
Réponse de Michael le 12 oct. 2022
Aloha Serge!Mahalo for staying with us at Outrigger Kona!We were so happy to have you with us, we are already excited for your next stay.Mahalo

8/10 Bien

jean francois

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Position face à l’océan
Séjour de 4 nuits en septembre 2022
Réponse de Michael le 24 sept. 2022
Aloha Jean!Mahalo for staying with us at Oyutrigger Kona!We greatly apperciate your high rating.We are already excited for your return trip!Mahalo

8/10 Bien

SIMON

Séjour de 2 nuits en avril 2022
Réponse de Kathryn Agdeppa, Guest Services Manager le 12 avr. 2022
Aloha Simon, Thank you for choosing to stay at the Outrigger Kona Resort and Spa. We truly appreciate your rating and look forward to your next stay with us. Mahalo Nui Loa!

6/10 Satisfaisant

Marilyn

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The people/workers at the resort were exceptional. Joy and Guy were two of the friendliest people we met and did an awesome job of making us feel welcomed. Safety concerns to start, the bath tubs are slick when wet and soapy, the restaurant had poor quality food, and so many things to do there were not available. Game room closed. Laundry not working etc..
Séjour de 7 nuits en mai 2024

10/10 Excellent

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the adult only pool option
Séjour de 2 nuits en mai 2024

10/10 Excellent

Karin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the 21 &over pool area. People super helpful and the property was clean. Small menu at the in house dining, but very tasty
Séjour de 7 nuits en mai 2024

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a beautiful resort! The kindest staff ever from check in to check out! Looking forward to coming back .
Séjour de 5 nuits en avril 2024

6/10 Satisfaisant

Tom

Séjour de 6 nuits en avril 2024

8/10 Bien

Christopher

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I did not like the food options at the property. It was Nosie throughout my stay, due to construction. I really enjoyed the pool and the water slide. The rooms were nice.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Delco

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice room, mattress was horrible as it was sunk down on one side like a VERY heavy person layed there too long and broke it down. Everything else was nice!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Pamela, Longmont

Les points forts : Propreté
Séjour de 7 nuits en janvier 2024

10/10 Excellent

Tyler W

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room, gorgeous view, amazing pool and grounds, convenient location. We had a wonderful time!
Séjour de 4 nuits en avril 2024

10/10 Excellent

Sally

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful I loved it my husband loved it
Séjour de 6 nuits en avril 2024
Réponse de SK le 1 mai 2024
mahalo Sally, Appreciate your kind words and feedback :)

6/10 Satisfaisant

Antoine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
3.5 This places is beautiful but a bit out of the way and expensive. The staff over all was pretty friendly with the exception of security. ( I left my card at the bar and it went missing when i tried to get it back. Security didnt seem all that interested in my missing debit card. That kinda soured the trip for me.) Also there were some suprise charges when i checked out.
Séjour de 3 nuits en avril 2024
Réponse de SK le 29 avr. 2024
Aloha Antoine, Thank you for your time and sharing your experiences with us. So sorry for the interaction and experience with security team, Will share with the management your feedback and management will reach out to you for further assistance.

10/10 Excellent

Robert William

Les points forts : Propreté et personnel et service
While still being under renovations the stay was good. The two bartenders at the bar were hilarious and the burger was okay with ulthe upcharge.
Séjour de 7 nuits en avril 2024
Réponse de SK le 29 avr. 2024
Aloha Robert William, Mahalo for wonderful feedback and rating! Glad you had a great time with our bartenders at bar! :) Mahalo Nui Loa for sharing! We hope to see you again!

10/10 Excellent

Courtney

Séjour de 3 nuits en avril 2024

10/10 Excellent

Shoko

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We spent peaceful time at this hotel.
Séjour de 7 nuits en février 2024
Réponse de SK le 29 avr. 2024
Mahalo Nui Loa Shoko!

6/10 Satisfaisant

Xinyi

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Good location, complicated towel policy, not fun pool experience, limited food and beverage options onsite but expensive.
Réponse de SK le 29 avr. 2024
Aloha Xinyi, Mahalo for your feedback and appreciate your time sharing your experience with us!

2/10 Horrible

Kristine

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My biggest complaint is with Expedia who did not notify me they compete resort was under construction I would have never booked this property if I had been informed ocean view room I purchased with u was a roof and parking lot view got upgrade and charged resorts dirty smelled of lacquer construction workers everywhere standing staring at guest noise unbearable 7 days a week no relief 1 of 3 restaurants open had to walk whole resort to use restrooms and get a drink took 20-30 everyday to get hot water in shower unsafe to even walk around resort tools workers stuff to trip over thank you expidia for our worst vacation in Kona these are a few reasons why we would have never booked this property and will never return or use expidia
Séjour de 7 nuits en avril 2024
Réponse de SK le 21 avr. 2024
Aloha Kristine, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.

8/10 Bien

Mohamad

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Ants were everywhere. I was charged additional fees outside expedia’s payment.
Séjour de 7 nuits en avril 2024
Réponse de SK le 21 avr. 2024
Aloha Mohamad, Thank you for choosing our hotel and for bringing this matter to our attention. Your feedback is important to us, and we would like to apologize for the inconvenience you experienced during your visit.

10/10 Excellent

Nirag

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property with amazing views. We upgraded to oceanfront room and it was worth it. We saw Mantas at night and dolphins and a whale in the morning right from our room (binoculars helped!!) Some construction and upgrades going on at the property so few amenities were not in service; although the views and the vibe makes up for it. Staff is great!! The restaurant and food scene isn't great in the area, you need to drive 15 minutes to the town for good food. We will stay there again for sure when we visit Big Island!!
Séjour de 5 nuits en avril 2024
Réponse de SK le 21 avr. 2024
Aloha Nirag, Mahalo for your kind words and taking your time sharing your experience with us! Your feedback is important to us and definitely, sharing your comments with our team. We hope to see you again soon!

6/10 Satisfaisant

Scott

Voyage en couple
Les points faibles : Personnel et service et équipements
Pool side bar closed and drinks from restaurant had a blender not working the whole time there. How hard is it to replace a blender?
Séjour de 4 nuits en avril 2024
Réponse de SK le 21 avr. 2024
Aloha Scott, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and shared your feedback with our F&B management team.

10/10 Excellent

Edward Mananui

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property with great staff. My son loved the pool and water slide. They are going through renovations but we barely noticed it. Definitely recommend this resort.
Séjour de 4 nuits en avril 2024
Réponse de SK le 21 avr. 2024
Aloha Edward Mananui, Mahalo for your kind words! it means a lot to our team and appreciate your time sharing your feedback. Please visit us again :)

10/10 Excellent

Tim, Ephrata

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a wonderful resort with a great ocean front location. There is plenty to do on property and a lot more just a short drive away. We didn’t like that there was only one washer and one dryer in the laundry for an entire building. It made it very challenging to get a load of wash done. But overall it was a great stay.
Séjour de 3 nuits en avril 2024
Réponse de SK le 21 avr. 2024
Mahalo Nui Loa for your feedback, appreciate your kind words!

4/10 Médiocre

Michael

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were given two rooms next to each other, but not adjoining doors, even though both rooms had adjoining doors to other people's rooms. The Ocean view we got was of the parking lot and the bay. When I booked the reservation I was told all the construction would be completed by the end of 2023, not true. Only one restaurant was open because of construction, game room and spa were under construction and not usable. All the ocean view and frontage rooms were under construction and could not be stayed in. Towel machine was broken. Staff solution was to offer us a free drink. All in all a miserable experience, I have already told friends not to stay there.
Séjour de 5 nuits en mars 2024
Réponse de SK le 21 avr. 2024
Aloha Michael, We are truly sorry that your stay with us did not meet your expectations. The renovation work is drawing to a close and we thank and appreciate your patience with us as this took bit longer than expected. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.

6/10 Satisfaisant

Eunice Loredana

Les points faibles : Personnel et service
It was nice but no spa service, they are in construction. The resorts lacks outdoor showers restroom and very limited services around the pool. Expensive daily fees and parking fee too.
Séjour de 5 nuits en mars 2024
Réponse de SK le 21 avr. 2024
Aloha Eunice Loredana,Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit

10/10 Excellent

Dana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de SK le 29 avr. 2024
Mahalo Nui Loa Dana!

8/10 Bien

Yuliya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, amazing staff. Just wish the beach would be available
Séjour de 8 nuits en janvier 2024
Réponse de SK le 4 avr. 2024
Aloha Yulliya, We appreciate your feedback and we do have a shoreline access or a Keauhou Pier and harbor where you can access to the beach. Unfortunately, we are on the cliff area above lava rocks.

8/10 Bien

Ryann

Séjour de 3 nuits en mars 2024
Réponse de SK le 21 avr. 2024
Aloha Ryann, mahalo for your rating!

8/10 Bien

Sally

Séjour de 5 nuits en mars 2024
Réponse de SK le 21 avr. 2024
Aloha Sally, Mahalo for your feedback!

4/10 Médiocre

Melanie

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I wish we knew the extent of construction going on at this resort before we booked for a week. The following were concerns related to the construction: - Loud work noises (could be heard in our room on Floor 2) starting around 8:30AM, even on weekends - Noise also impacts the adult only pool area, as well as the 3 story tall construction tarps that hang down to the pool - Only one restaurant/bar open (I think they were opening a cafe soon) and they close early, at 9PM. There is a general store at the resort with microwavable food, but that is it after 9PM, and you are about 20-30 min by car to Kailua-Kona. - The spa is closed because of the construction The positive attributes were AMAZING views of the manta rays at night, beautiful location with nice walks, and really lovely hotel staff that were extremely kind and helpful. I am sure that when the renovations are complete this will be a better resort, but currently I recommend checking to make sure they have the amenities you are looking for prior to booking.
Séjour de 6 nuits en mars 2024
Réponse de SK le 4 avr. 2024
Aloha Melanie, Please accept our apologies for the service failures during your stay. We appreciate the opportunity to hear about your stay and feedback.

10/10 Excellent

James, Groton

Voyage en famille
Les points forts : Propreté et personnel et service
Great place to stay with your kids
Séjour de 6 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha James, Absolutely agree!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. We hope to see you soon! Mahalo!

8/10 Bien

Jackie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Property was beautiful. We stayed on the Club level but the normal area was under renovation so the Club area was allicated to the liwer level which was fine but not as nice as the upper level with ocean views. We were told we had a newly renovated room and could hear the TV from the other room that was left on overnight which did wake us up. However overall the place is beautiful and the staff were great!
Séjour de 4 nuits en mars 2024
Réponse de SK le 21 mars 2024
Aloha Jackie,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. So sorry to hear about the noise next door, and the club level. We are still under revitalization and hopefully we have amazing news once it is complete with our Club lounge. We hope to see you soon! Mahalo!

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spa was closed & club service had limited hours and selections
Séjour de 1 nuit en mars 2024
Réponse de SK le 21 mars 2024
Aloha Larry, Thank you for taking the time to post a review of our property. Our goal is always to exceed guest expectations! if there's anything we can help you with during next visit, please don't hesitate to let us know. We hope to see you soon! Mahalo!

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location and scenery top notch Staff fantastic and friendly Some construction going on but understandable Weather was perfect every day Beautifully landscaped Preferred seeing mongoose over feral cats Kama from EKA tours was fantastic!! Guy - buy the pool was great!! Jeneral at cafe remembered my name upon arriving-great customer service Room cleaning took great care of our room I came back to Outrigger after my first visit to Hawaii 10 years ago. Will invite close friends to come back with us next trip. Thank you again from the welcome at the front desk, to our departure. Very well done, DannyO
Séjour de 7 nuits en mars 2024
Réponse de SK le 21 mars 2024
Aloha Daniel, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Definitely sharing great comment with KBA staff! If there's anything we can help with during your next visit, don't hesitate to let us know! We hope to see you soon. Mahalo!

10/10 Excellent

Alexsandra Simão De

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eu amei esse lugar. 2 picinas. Cafe da manha com vista pro mar lindo tudo perfeito sem contar com bar na beira picina. Amei 💗💗💗💗
Séjour de 7 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha Alexsandra Simao De, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

10/10 Excellent

Lisa

Séjour de 2 nuits en mars 2024
Réponse de SK le 4 avr. 2024
Mahalo Nui Loa Lisa!

8/10 Bien

elyana, Boulder

View of ocean and the pool were great.
Séjour de 1 nuit en mars 2024
Réponse de SK le 21 mars 2024
Aloha elyana, Mahalo Nui Loa for your feedback :)

10/10 Excellent

Erika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great 5 day stay at the Outrigger. There is construction, but we knew this when booking. We did score a pretty good deal because of this. Everyone including the construction workers were courteous and friendly. We had a newly renovated resort view room, and it was nicely done. The pool and outdoor spaces are gorgeous and the crew works hard daily at cleaning. We are confused by other reviews that say they are dated. They are clearly updating the damage that the sea does to buildings so give them a break! We drove past other resorts in the area and we loved how secluded this one is but it is helpful to have a car. If we had a complaint it would be that the dinner prices were very high and there weren’t many vegetarian options, so we went off resort for dinners. Not a huge deal but perhaps having a bigger menu with some lower priced options would be nice. We would love to see the resort fully finished!
Réponse de SK le 21 mars 2024
Aloha Erika, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We can't wait for the resort is fully finished as well! We hope to see you soon! Mahalo!

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha Daniel, Mahalo for your feedback !

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of construction going on but still great!
Séjour de 5 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha Danielle, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha Mark,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

10/10 Excellent

Gerald E

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Grounds were well maintained. The staff was wonderful! Property was undergoing renovation, so there were minor inconveniences, but nothing interfering with our pleasure. The room was very clean, but a bit tired. The bathroom could particularly use some updates to feel more modern. In a resort I prefer a walk in shower to a tub unit, and a comfort height toilet. It was also a bit cramped The overall experience was quite good, and I look forward to my next visit
Séjour de 6 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha Gerald E,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toller Resort
Toller Resort! Unbedingt in der Bucht vorne lit Manatarochen tauchen, Buchung seehr aufwändig aber lohnt sich. Zimmer war sehe gross und geräumig, sauber und schön. Ort war ruhig und doch zentral. Top
Séjour de 6 nuits en février 2024
Réponse de SK le 21 mars 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona! Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Bien

Keoki

Les points forts : Propreté, personnel et service, équipements
Kids enjoyed the side
Séjour de 2 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha Keoki, Mahalo for taking the time to post a review of our property. We are so happy to hear that you and your Ohana enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed your expectations! Mahalo!!

8/10 Bien

HAO-TSE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha HAO-TSE,Thank you for taking the time to post a review of our property.

4/10 Médiocre

Joy

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Think twice before coming to this hotel.
Séjour de 4 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha Joy, We appreciate the opportunity to hear about your stay. Please accept our apologies for the service failures during your stay. I have shared your feedback with the respective departments to review.

2/10 Horrible

Amitpal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dated hotel and terrible customer service.
Very dated hotel. Pool is tired and not enticing. Most problematically, I was 6 minutes late to check out (11:06am) and the building manager sent two security guards to bang loudly on the door to kick us out. Bizarre behaviour for hotel staff. There are better alternatives at this price point.
Séjour de 5 nuits en février 2024
Réponse de SK le 21 mars 2024
Aloha Amitpal, Thank you for bringing this to our attention. Sincerely apologize on behalf of the team for unsatisfied experience with us. Appreciate your feedback and will share your feedback to our management team.

10/10 Excellent

Daniel M

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
View
Séjour de 7 nuits en février 2024
Réponse de SK le 21 mars 2024
Mahalo Nui Loa Daniel M.