Piscine extérieure, parasols de plage, chaises longues
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Avis sur PACIFIC 19 Kona

3.5 out of 5
PACIFIC 19 Kona
75-5646 Palani Rd, Kailua-Kona, HI

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 298 avis sur 538." "
Note des voyageurs de 8 (Bien), d’après 127 avis sur 538." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 538." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 538." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 538." "

9,0/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Brigitte

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel Personnel très cordial
Séjour de 3 nuits en juillet 2023
Réponse de PACIFIC 19 Kona Management Team le 21 juil. 2023
Thank you for sharing such positive feedback! We are excited to hear our awesome staff enhanced your stay. We hope to welcome you back again on your next visit to Kona. Mahalo!

8/10 Bien

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very friendly and helpful
Séjour de 3 nuits en mai 2024

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
10/10 would recommend definitely staying here when I visit again
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Ricky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn't like having to pay $25 extra to park!
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 24 mai 2024
Thank you for taking the time to provide this feedback to our team. We appreciate your constructive criticism and hope to welcome you back for a better experience. Mahalo!

10/10 Excellent

Bill

Showing its age but it looks as though renovation is happening. Clean rooms, nicely decorated but carpet is old and faded. The pool was closed for maintenance which was disappointing. But, for the price, I’d give it another chance.
Séjour de 1 nuit en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 22 mai 2024
Thanks for dropping in to leave us a review! We occasionally have to close our pool for routine maintenance but hope to welcome you back again soon to enjoy our beautiful pool and deck area. Mahalo!

10/10 Excellent

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were very happy with our stay 🙂
Séjour de 1 nuit en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 20 mai 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

6/10 Satisfaisant

Angela

Voyage en couple
Les points faibles : Équipements
1. Parking. $25/night & not enough spaces, so sold out & we had to park elsewhere. FrontDesk suggested public lot around corner, however lot has "No Overnight Parking/Tow Zone 2am-5am" signs everywhere. Then they suggested we pay for parking in the hotel across the street's lot. 2. Resort fee charged to my card in addition to cost of room, but can't say why - Not a resort, but just a normal hotel. No resort amenities. No breakfast/coffee included in room, no coffee maker, but was cart in parking lot where you could buy coffee. 3. Location. Pro & Con. Close to restaurants & stores but on a main road that is loud: Car alarms, honking, yelling, & music blaring. Closing the doors and turning the fan on high muffled the street sound enough to sleep. Lot of noise coming from people at the pool, however the pool closed at a reasonably early hour. 4. Bathroom. Water pressure low, shower head leaking from back. Shower handle loose /not tightly secured to wall. Outside of tub plastic edging had line of brownish funk, made the otherwise clean bathroom feel dirty. Large soap bottles that are refilled, so that seemed eco- friendly. Hopefully bottles are sanitized since reused by every guest. 5. Minifridge in room, but full of ForSale item so not usable. 6. Hotel sent email offering late checkout, however when I clicked to see the details/cost, it said late checkout was Not available. Why send an email offering something just to then say the offer isn't available?
Réponse de PACIFIC 19 Kona Management Team le 20 mai 2024
Thank you for taking the time to provide this feedback to our team. We appreciate your constructive criticism so we may identify areas of possible improvement. We hope to welcome you back for a better experience. Mahalo!

10/10 Excellent

Grant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 20 mai 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

natalie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was s pleasant area and staff were super friendly
Séjour de 1 nuit en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 20 mai 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location and awesome staff service. We hope to welcome you back again on your next visit to Kona. Mahalo!

6/10 Satisfaisant

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 20 mai 2024
Thank you for taking the time to provide this feedback to our team. We appreciate your review and hope to welcome you back for a better experience. Mahalo!

10/10 Excellent

Husam

Les points forts : Propreté et personnel et service
Notice ants in the bathroom
Séjour de 4 nuits en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 15 mai 2024
Thanks for dropping in to leave us a review! We appreciate you sharing the challenge you experienced so we may work on solutions. We hope to welcome you back again soon. Mahalo!

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay central to everything. Great pool n lovely room.
Séjour de 1 nuit en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 15 mai 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location, pool amenity, and recently updated rooms. We hope to welcome you back again on your next visit to Kona. Mahalo!

8/10 Bien

Sheri

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The vibe of the property is really cool and the staff was excellent. The room is very small for two with luggage but not bad for a short stay. The area isn’t really as walkable as I’d hoped to explore Ali’i and Kona-especially with cruise ship congestion. I would, however, stay again based on service, unique atmosphere and price.
Séjour de 2 nuits en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 15 mai 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that you enjoyed our awesome staff service and recent renovations. We hope to welcome you back again soon. Mahalo!

6/10 Satisfaisant

chad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked a room for me and my two boys (6&7) early in the morning using Expedia. The room totaled 385$ not including the 25$ parking and 25$ “resort fee” … Insane, but I needed a Mother’s Day away from our house that is under construction. I didn’t see that check in was at 4pm. Very late check in for a 400$ room if you ask me. I show up at 1:30 and am told I can’t check in until 4 as there was no availability for early check in. Ok that’s fine. I take my kids riding around and go grab a bite to eat. I finally show back up at 4pm to check in, and am told my room still isn’t ready. Over 400$ for this room… and still can’t get in at my very late 4pm check in… Finally I get to check in at 4:45. I do want to mention that the Lady at the front desk was overly sweet and very apologetic. But I feel like three bags of chips and a couple sparkling waters couldn’t make up for such a late check in to a room costing over 400$. I would have loved a compensation on late check out but was charged 60$ for an extra 2 hours the next morning…. Very frustrating. But.. whatcha gonna do…?
Séjour de 1 nuit en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 14 mai 2024
Thank you for sharing this valuable feedback on your arrival experience. Please know these comments have been escalated to upper management so we can ensure this does not happen again. We hope to welcome you back for a better stay. Mahalo!

10/10 Excellent

Vivek

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 14 mai 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

8/10 Bien

Glenn, St George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, very friendly and professional staff. Location is great but there is a lot of street noise.
Séjour de 1 nuit en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 13 mai 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our central location and awesome staff service. We hope to welcome you back soon. Mahalo!

10/10 Excellent

Aleia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant stay, Very clean
Séjour de 1 nuit en mai 2024
Réponse de PACIFIC 19 Kona Management Team le 13 mai 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Richard, Lake Tapps

Séjour de 1 nuit en mai 2024

2/10 Horrible

Kileigh

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

SHANNON

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Takuya

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 7 mai 2024
Thank you for taking the time to provide this feedback to our team. We appreciate your review and hope to welcome you back for a better experience. Mahalo!

10/10 Excellent

Thomas

Séjour de 2 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 23 mai 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel and great location next to the beach, shops and restaurants!
Séjour de 7 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 2 mai 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that you enjoyed our central location, and we hope to welcome you back again in the future. Mahalo!

10/10 Excellent

Assunta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You should include overnight parking other than that it was perfect !
Séjour de 5 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 2 mai 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

4/10 Médiocre

Pablo

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very nice staff, but they didn’t make the cleaning every day. That’s a must in a hotel room
Séjour de 3 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 3 mai 2024
Thanks for dropping in to leave us a review! We are glad to hear our awesome staff service enhanced your stay. We currently offer housekeeping every three days to conserve our beautiful island's natural resources but are happy to provide services more often upon request at the front desk. We hope to welcome you back for a better experience. Mahalo!

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older hotel, but remodeled nicely! First room had thre roaches upon entering, told front desk and was quickly moved to a different floor, no more bug sightings. The rest of the stay was comfortable and the beds were nice and clean. Lots of parking, although not enough spots for everyone on site and may have to park in across the street public parking area. Lots of upgrades here, modern decor, clean sheets. Water pressure is OK, water temp OK, tub is nothing special and bathrooms are small but room is cool! Even with the bug sighting, would consider staying again.
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 2 mai 2024
Thanks for staying with us! Our team is excited to hear you loved our recent renovations. We appreciate your feedback and hope to welcome you back again on your next visit to Kona. Mahalo!

10/10 Excellent

Ikaika

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a great hotel. Prior to checking in to Pacific 19, we stayed at a resort that was triple the price. P19 was much more cleaner than the resort. This is the first time staying at this hotel since I was a kid 25 years ago and I love what they’ve done to it. Feels like a high end boutique resort. Will definitely be staying here again. Front desk lady was very kind and welcoming.
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 1 mai 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that you enjoyed our recent renovations, and we hope to welcome you back again soon. Mahalo!

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this place it’s cheap, peaceful and I’d definitely come here again on my next vacation:)
Séjour de 7 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 29 avr. 2024
Thanks for staying with us! We are thrilled to hear you had a great time and we hope to welcome you back soon. Mahalo!

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 2 mai 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Ashish

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 29 avr. 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Brenda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really loved this hotel!! Staff were wonderful, room was clean with great amenities, nice lobby and pool, beach and restaurants in walking distance.
Séjour de 2 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 26 avr. 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location, included amenities, and awesome staff service. We hope to welcome you back again on your next visit to Kona. Mahalo!

10/10 Excellent

amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location to shopping, restaurants in downtown Kona. Staff is friendly & helpful. The pool area is very clean & relaxing. Rooms are clean & comfortable. Would recommend this hotel.
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 24 avr. 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location, awesome staff service, and pool amenity. We hope to welcome you back again on your next visit to Kona. Mahalo!

10/10 Excellent

Jennifer L.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff and really clean and well kept. Location is perfect
Séjour de 2 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 23 avr. 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that you enjoyed our awesome staff service and central location, and we hope to welcome you back again in the future. Mahalo!

10/10 Excellent

Tijana

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 25 avr. 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Jennifer L.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff
Séjour de 3 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 22 avr. 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our awesome staff service and we hope to have you back soon. Mahalo!

10/10 Excellent

Juliann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
close to swimming spot
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 29 avr. 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our central location and we hope to have you back soon. Mahalo!

8/10 Bien

Jennifer

Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 10 mai 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

8/10 Bien

Carol

Nice hotel, lots of street noise
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 19 avr. 2024
Thanks for staying with us! Our team is stoked to hear you had a great time. We appreciate your feedback, and we hope to welcome you back soon. Mahalo!

10/10 Excellent

Harvey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good all around!!
Séjour de 4 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 19 avr. 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

2/10 Horrible

Lee

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
AC was loud and noisy couldn’t sleep
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 18 avr. 2024
Thank you for taking the time to provide this valuable feedback on your stay. We currently offer earplugs upon request at the front desk to assist with the air conditioning unit noise. We hope to welcome you back for a better experience. Mahalo!

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location.
Séjour de 2 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 18 avr. 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our central location in the heart of Kona and we hope to have you back soon. Mahalo!

10/10 Excellent

Kristin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location! Friendly staff and the rooms are very clean and comfortable.
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 15 avr. 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location, recent renovations, and awesome staff service. We hope to welcome you back again on your next visit to Kona. Mahalo!

8/10 Bien

Paul Donald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room, you have to pay extra for parking. But you can walk to several nice spots on the coast & restaurants. They let you check out chairs & towels for the beach. Our room view was of remodeling next door, meh, but should be better soon.
Séjour de 1 nuit en mars 2024
Réponse de PACIFIC 19 Kona Management Team le 15 avr. 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and enjoyed the location and amenities. Safe travels—we hope to have you back soon. Mahalo!

4/10 Médiocre

John

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
You could walk to the little street that next to the ocean full of tourists watching the people eating the boats water shopping all that stuff
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 15 avr. 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our central location in the heart of Kona. Safe travels—we hope to have you back soon. Mahalo!

8/10 Bien

Mila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a great stay with very nice staff
Séjour de 1 nuit en janvier 2024
Réponse de PACIFIC 19 Kona Management Team le 11 avr. 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that our awesome staff service enhanced your stay, and we hope to welcome you back again in the future. Mahalo!

10/10 Excellent

Becca

It was good
Séjour de 2 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 11 avr. 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved my stay at Pacific 19. Such a great vibe there. The staff was professional and helpful.
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 11 avr. 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that our awesome staff service enhanced your stay and we hope to welcome you back again in the future. Mahalo!

10/10 Excellent

Nerina

Séjour de 1 nuit en mars 2024
Réponse de PACIFIC 19 Kona Management Team le 30 avr. 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

8/10 Bien

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Older hotel that got a nice retro and hip upgrade in all the public areas. Coffee/espresso stand on premise is excellent (may not be for the Starbucks folks). It was at the end if the Kona beach strip and walkable to the area. Good vibe overall, would return.
Séjour de 1 nuit en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 10 avr. 2024
Thank you for sharing such positive feedback! Our team is excited to hear you enjoyed our recent renovations, on-site cafe, and central location. We hope to welcome you back again on your next visit to Kona. Mahalo!

8/10 Bien

Murleen

Voyage en couple
Les points forts : Propreté et personnel et service
Hallways, doors, and elevators need updated.
Séjour de 4 nuits en avril 2024
Réponse de PACIFIC 19 Kona Management Team le 9 avr. 2024
Thanks for staying with us! We appreciate your constructive criticism and hope to welcome you back soon. Mahalo!