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Avis sur Koki Hotel

4.5 out of 5
Koki Hotel
Plot 4, The Square, Kampala, Central Region

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 13 avis sur 34." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 34." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 34." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 34." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 34." "

8,8/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Dorcas, Maun

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, great hospitality. The family suites are very good and spacious. Very safe. Central location in Kampala. Restaurant available with local cuisine.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Nikolaj

Séjour de 3 nuits en avril 2024

8/10 Bien

Priti

Voyage en famille
Les points forts : Personnel et service et équipements
It was in the main town so local to shops, the staff were friendly and accommodating. Breakfast could have more variety for vegetarians and it took a while to get toast and coffee.
Séjour de 3 nuits en février 2024
Réponse de GM le 21 mars 2024
Dear Priti,Thank you for sharing your experience, scoring us 4 out of 5! We're glad you found our location convenient and our staff friendly and accommodating. Your feedback is duly noted. We appreciate your insights and hope to welcome you back soon for an even better stay.Best regards,The Koki Hotel Management

2/10 Horrible

Jean

Séjour de 6 nuits en février 2024
Réponse de Koki Hotel le 21 mars 2024
Dear Jean,Thank you for your feedback. We appreciate your time in sharing your thoughts. We're constantly striving to improve and your input is invaluable. If there's anything specific you'd like to discuss further, please feel free to reach out. We're here to ensure every guest experience exceeds expectations.Warm regards,The Koki Hotel Management Team

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great value, decent breakfast, good WiFi, hot water, good cleanliness. Smart TV with Netflix (if you have your own account). Great view from the room. Nice family room.
Séjour de 8 nuits en février 2024
Réponse de GM le 20 févr. 2024
Hey,Thank you for sharing your glowing review! We're delighted to hear that you found great value in your stay and enjoyed our decent breakfast, reliable WiFi, and comforting amenities like hot water and cleanliness. It's fantastic to know you appreciated the view from your room and found our family room accommodating. We're thrilled to have exceeded your expectations and look forward to welcoming you back soon for another outstanding experience.Warm regards,The Koki Hotel GM

6/10 Satisfaisant

Johnson

Garage parking was terrible 😞 every time I had to report to reception in order to open for me or even getting out!🤔
Séjour de 3 nuits en janvier 2024
Réponse de GM le 3 févr. 2024
Hi Johnson,Thanks for sharing your thoughts with us. Appreciate your feedback on the garage parking; it's valuable for improvement. Delighted to hear you chose Koki Hotel! We're working on streamlining the garage process for a smoother experience. Looking forward to hosting you again soon.Best,The Koki Hotel GM

4/10 Médiocre

Samah

Les points faibles : Équipements
For $50/night, my expectations were higher. The hotel is inside a very busy commercial center. The area itself appears to be a commercial hub. The noise levels were bearable as the rooms are on higher levels. I will say, the staff are nice and the room is clean but it's super basic and the lighting is poor. No value for money, at least for me!
Séjour de 1 nuit en janvier 2024
Réponse de GM le 3 févr. 2024
Dear Samah,Appreciate your candid feedback, and I'm glad you found our staff nice and the room clean. We're noted about your thoughts on the basics and lighting. Your input helps us fine-tune our offerings. If you ever reconsider, we'd love another chance to exceed your expectations. Best,The Koki Hotel GM

8/10 Bien

kasper

Les points forts : Propreté
Great central hotel
Decent hotel for a decent price. Great central location.
Séjour de 4 nuits en janvier 2024
Réponse de GM le 30 janv. 2024
Hi Kasper,Thanks a ton for the 8/10! Delighted to hear you found value in our central location and pricing. Your satisfaction is our top priority. If there's anything more you'd love to see next time, feel free to share. Can't wait to host you again soon!Warm regards,The Koki Hotel GM

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never Again will I be back there.
Had a bad experience. Simple as that. I literally had to cut my stay short by a day and half. Poor or nonexistent customer service. They (staffs) are all walking around like you owed them to be there.
Séjour de 3 nuits en janvier 2024
Réponse de GM le 3 févr. 2024
Dear Guest,Appreciate your candid feedback, though it saddens us to hear about your less-than-ideal experience. We're committed to improvement and have taken your concerns seriously. If you're open to sharing more details, we'd love to ensure your next stay surpasses expectations. Your comfort is our priority.Best,The Koki Hotel GM

8/10 Bien

Mhd louay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very good location and good service
Séjour de 2 nuits en janvier 2024
Réponse de GM le 30 janv. 2024
Dear Mhd Louay,Thanks a bunch for the stellar 8/10 rating! Delighted to hear our location hit the spot for you, and that our service left a positive impression. Your feedback is invaluable. Can't wait to host you again for an even better experience!Best regards,The Koki Hotel GM

10/10 Excellent

Suzanne, Liberty Township

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was exactly how it appeared online.
Séjour de 8 nuits en décembre 2023
Réponse de GM le 30 janv. 2024
Dear Suzanne,Thank you for the stellar 5/5 rating! Delighted to hear that our property met your expectations. Transparency is key, and we're thrilled your experience mirrored our online presence. Can't wait to welcome you back for another fantastic stay!Best,The Koki Hotel GM

8/10 Bien

Mendisi Rejoice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good place, affordable
Very pleasant place in the centre of the City. I liked the breakfast, buffet style within your accommodation rates. Very good staff too.....
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 19 janv. 2024
Hey Rejoice,Thank you for the stellar 8/10 rating! Thrilled to hear you found the Koki Hotel pleasant and enjoyed our central location.Delighted that our buffet-style breakfast hit the spot, and our staff left a positive impression. Your feedback is invaluable, and we're already looking forward to your next visit.

10/10 Excellent

Jacqueline, Rocklin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I could not say enough about my experience at Koki Hotel. Ecxept I had a 5-star Experience from check-in to check-out. The staff was great and met all requests. The room exceeded my expectations. The cleaning staff was awesome. The restaurant crew was wonderful and always accommodating. The restaurant chef was great The reception desk with above and beyond. The kindness they showed my mother who has memory issues was so touching. One night she locked herself out of her room and was getting really irritated but she was treated with gentleness. She could not operate the air conditioner but each time she caleed the front desk they approached her with patience and kindness. I could not say enough about the hotel and ots staff. If you want a first- class experience ar an affordable price, please try Koki. It is located on top of a shopping center where all of you needs can be met. Despite it being in a very busy area, it was quit. My room faced the busy square and I did not hear noise. I want to say THANK YOU for making my NYE Holiday a great one. Yes also enjoed the celebration at the hotel! Never saw fireworks and white birds simultaneously at the strike of midnight. The host of the NYE celebration was also spectacular. I only have one regret, that I could not have stayed longer.
Séjour de 6 nuits en décembre 2023
Réponse de GM le 19 janv. 2024
Wow Jacqueline,What an absolute joy to read about your 5-star experience at Koki Hotel! It warms our hearts to know our team exceeded your expectations. Your kind words about our staff, service, and even the NYE celebration mean the world to us. We're delighted you enjoyed the festivities and the unique midnight moment with fireworks and white birds. Thank you for choosing Koki—hope to welcome you back for a longer stay soon!Warm regards,The Koki Hotel GM

10/10 Excellent

P

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
It was a staycation booked for a friend really enjoyed the stay
Séjour de 1 nuit en décembre 2023
Réponse de GM le 4 janv. 2024
Hello Nelima Dorcas Norah,Thrilled to hear you had a fantastic stay during the friend's staycation! Your glowing 10/10 rating is truly appreciated. We aim to make every experience memorable, and we're delighted to have succeeded with yours. Looking forward to hosting you again soon for another unforgettable stay!Best,The Koki Hotel GM

8/10 Bien

EYOBO MOSES KUOL

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Environment and location is perfect
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 21 déc. 2023
Hi Moses,Thanks for the positive feedback on our perfect environment and location! Delighted to hear you had a good experience. Your insights are essential, and we appreciate them. Looking forward to hosting you again soon for an even better stay!Best,The Koki Hotel GM

8/10 Bien

Tendai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en novembre 2023
Réponse de General Manager le 21 déc. 2023
Hello Tendai,Thanks a ton for your review! Delighted you had a positive experience. We're here to ensure each stay exceeds expectations. If there's anything specific you loved or think we could enhance, I'd love to know. Your insights guide our continuous improvement. Looking forward to welcoming you back soon!Best,The Koki Hotel GM

8/10 Bien

EYOBO MOSES KUOL

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de GM le 2 déc. 2023
Hey Moses,Thanks for the 4/5! Thrilled to hear you had a positive experience. Anything specific that stood out for you? We're all ears! Looking forward to having you back for an even better time.Cheers,The Koki Hotel GM

8/10 Bien

Rami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and clean hotel in a busy area
Location was in a very busy area. Rooms are spacious and clean with A/C and fridge and bed was wide and good. Breakfast was good with omelette cooking station, pancakes and fresh fruits Negative Internet was working only from one device. You have to use 2 elevators to get into your room No good restaurants and supermarkets nearby hotel Coffee at the breakfast was Nescafé
Room
Lobby
Séjour de 3 nuits en novembre 2023
Réponse de GM le 2 déc. 2023
Hey Rami,Cheers for the shoutout! Thrilled you found Koki nice and clean in the hustle and bustle. If there's anything specific you think would crank up that 8 to a perfect 10, we're all ears! Can't wait to host you again.

8/10 Bien

EYOBO MOSES KUOL

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Almost everything was good except the breakfast, not so good
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 19 oct. 2023
Hey Moses,Thanks for your review! We're stoked to hear that almost everything was good during your stay. We're already looking into your feedback to make it awesome. Hope to host you again soon! Cheers,The Koki Hotel GM

8/10 Bien

Bengt

Séjour de 1 nuit en octobre 2023
Réponse de GM le 14 oct. 2023
Hey Bengt,Thanks for your 8/10 review! We're delighted you enjoyed your stay at Koki Hotel. Your feedback is invaluable, and we're continuously working to make your next visit even better. Can't wait to welcome you back for another great experience!Best,General Manager - Koki Hotel

8/10 Bien

Carol, Sandwich

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Koki is a new hotel. It's well appointed, clean and everything works. The staff are very helpful and professional. The hotel has a simple restaurant and no bar. The location is convenient to many things but the neighborhood is pretty hectic. Wifi worked well. Breakfast was good. Air conditioning worked well. It was a bit noisy at times.
Séjour de 5 nuits en octobre 2023
Réponse de GM le 14 oct. 2023
Hey Carol,Thanks for your feedback! We're thrilled you found Koki well-appointed and clean, and our team helpful and professional. It's great to hear you enjoyed our breakfast and the efficiency of our Wi-Fi and air conditioning. Thank you for your feedback; we're actively working to enhance your experience. Your insights are valuable, and we hope to welcome you back soon for an even better stay!Best,General Manager at Koki Hotel

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable Stay. Love large rooms. Warm and friendly staff.
Séjour de 7 nuits en septembre 2023
Réponse de GM le 1 oct. 2023
Hi David,Thank you for the perfect 10/10 rating! We're thrilled to hear that you had a comfortable stay and loved our spacious rooms. Our warm and friendly staff are always here to make your experience exceptional. Your feedback is invaluable, and we've taken it to heart. We can't wait to welcome you back to Koki Hotel soon!Warm regards,Koki Hotel General Manager

10/10 Excellent

Arnold

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a modern property.
Séjour de 5 nuits en septembre 2023
Réponse de GM le 21 sept. 2023
Hey Arnold,Thanks a million for the 5/5 rating! We're thrilled to hear you found Koki Hotel to be a modern gem. Your feedback is invaluable, and we're constantly working to make your future stays even better. Can't wait to welcome you back for another fantastic experience!Cheers,The Koki Hotel GM

10/10 Excellent

Sungmin

Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 21 sept. 2023
Hey Sungmin! Thank you for the perfect 10/10 rating! We're thrilled to know you had an amazing experience at Koki Hotel. Your feedback means the world to us, and we're always here to make your next stay even better. Can't wait to welcome you back for more fantastic times!

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was told this might not be a good place to stay given the location, but am so glad I did! The room was facing the busy street below but the room was very quiet! Spacious and comfortable! My only complaint would be that staff could be a bit friendlier. I think at check in the entire process was done without a word exchanged. Housekeeping was great but should take note of the do not disturb sign on the door. Several times I had people ringing the bell to clean the room while on conference calls with colleagues in the USA which was a bit disruptive but nothing too major. Overall I will definitely recommend this place and stay again! Breakfast was great each day. I didn’t try the other menu items for lunch or dinner.
Séjour de 3 nuits en août 2023
Réponse de General Manager le 23 août 2023
Hello Jonathan,Thank you for sharing your positive experience at Koki Hotel. We're delighted that you enjoyed the quiet and spacious room, along with our great breakfast. We appreciate your feedback and we'll take your comments to heart to ensure an even better stay next time. We look forward to welcoming you back for another enjoyable stay!Excited,Koki Hotel

8/10 Bien

Petr

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good accommodation in the center of Kampala
The hotel is located in upper floors of a shopping mall. I stayed for 4 nights and took the executive room which still had a very acceptable price (approx. 80 USD). The room was big, nicely furnished and despite the central location quiet at night. Breakfasts are OK, a mid-size buffet with everything you need. The staff is friendly but the service-orientation could be better. All in all I enjoyed the stay and can imagine that I would stay there again.
Séjour de 4 nuits en août 2023
Réponse de General Manager le 23 août 2023
Dear Petr,Thank you for choosing Koki Hotel for your 4-night stay! We're delighted to hear that you enjoyed our spacious and well-furnished executive room, along with our central yet peaceful location. Your feedback about our breakfast and staff friendliness is appreciated. We'll work on enhancing our service orientation. Looking forward to welcoming you back soon!Best regards,Koki Hotel General Manager

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very respectful and helpful, the hotel was very clean and safe.
Séjour de 1 nuit en août 2023
Réponse de GM le 13 août 2023
Hello Brian,Thank you for the fantastic 5/5 review! We're delighted that you appreciated our respectful and helpful staff, as well as our commitment to cleanliness and safety. We can't wait to welcome you back to Koki Hotel!Best regards,The Koki Hotel Team

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de GM le 13 août 2023
Delighted to hear you had a perfect stay! Thank you for choosing Koki Hotel.

10/10 Excellent

Jorge, San Anotnio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en juillet 2023
Réponse de GM le 30 juil. 2023
Jorge knows the score - a solid 5/5 for Koki Hotel! We're so happy you loved your stay at Koki Hotel with a perfect 5/5 score! We worked hard to make it special for you. Next time you visit, we'll make it even better!

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de GM le 17 juil. 2023
Hello Susan,Thank you for your 8/10 rating. We appreciate your positive feedback and look forward to welcoming you back for an even better experience.Best regards,The Koki Hotel Team

8/10 Bien

nicar

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It exceeded my expectations A good value for the money
Séjour de 1 nuit en mai 2023
Réponse de GM le 1 juin 2023
Thank you, Nicar! We're thrilled to hear that your experience with us exceeded your expectations.Providing good value for your money is what we strive for. We appreciate your kind feedback and hope to welcome you back soon!

8/10 Bien

Per

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de GM le 16 mars 2023
Hey,We just wanted to say a huge thank you for leaving us such a good review of your stay at Koki Hotel! We're thrilled to hear that you enjoyed our comfy rooms and friendly staff - we're blushing over here!Our team works hard to make sure every guest has a memorable experience, so we're glad to hear we hit the mark with you. We can't wait to welcome you back for another fun-filled stay at Koki Hotel!Cheers,General ManagerKoki Hotel