Piscine extérieure, parasols de plage, chaises longues
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Avis sur Urban by CityBlue, Kampala

4.5 out of 5
Urban by CityBlue, Kampala
Akii Bua Rd, Kampala

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 24 avis sur 69." "
Note des voyageurs de 8 (Bien), d’après 30 avis sur 69." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 69." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 69." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 69." "

8,6/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Apophia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Super hôtel bien localisé.
Séjour de 4 nuits en février 2020

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Bom hotel,petit dejeuner pas terrible.personnele simpatique
Séjour de 2 nuits en août 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kamapala
Cherchant un bon rapport qualité prix j'ai longtemps regardé les avis et cet établissement m'a attiré... Ayant fait pas mal d'hôtels sur Kampala avec des nuits hors de prix et un service pauvre avec un lit pauvre j'ai basculé sur les petits établissement. Situé dans un lieu bien sécurisé pas loin du Nakumate (super marché) le lieu est calme et le service sur mesure. La chambre moderne avec une eau claire et bonne pression, pas de coupure d'eau ni d’électricité...la faiblesse c'est internet qui de mauvaise qualité. Je recommande cette place.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It has a very good ambiance. The rooms are very well done and clean
Séjour de 3 nuits en mars 2020

10/10 Excellent

Joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Gloria le 13 févr. 2020
Dear Joseph, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to hosting you again in the future! Yours in Hospitality, Gloria

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2019
Réponse de Gloria le 25 nov. 2019
Dear Daniel, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We are really happy to see that you enjoyed your stay with us. We count ourselves lucky for customers like you. We look forward to hosting you again in the future! Yours in Hospitality, Gloria

10/10 Excellent

Suzanne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Large, clean rooms
Nice, clean, large rooms with big bathrooms. Never saw anyone in the pool! But a great place to relax and eat. Wifi was good. Only problem was the loud music from the poolside area at night until 10pm so if you need to sleep before then and are sensitive to noise, perhaps avoid this hotel
Séjour de 9 nuits en novembre 2019
Réponse de Gloria le 25 nov. 2019
Dear Suzanne, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We are really happy to see that you enjoyed your stay with us. We count ourselves lucky for customers like you. Your feedback is appreciated and it is our promise that we will look into the issue of the loud music by the pool. We hope that you will give us a second chance to experience the CityBlue standard. We really look forward to hosting you again in the future! Yours in Hospitality, Gloria

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en novembre 2019
Réponse de Gloria le 25 nov. 2019
Dear Valued Partner, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We are really happy to see that you enjoyed your stay with us. We count ourselves lucky for customers like you. We really look forward to hosting you again in the future! Yours in Hospitality, Gloria

6/10 Satisfaisant

Margot, Montreal

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was very good. Internet acceptable. There is NO gym at the hotel despite what is advertised online. Pool is tiny. Location ok but no easy access to shopping, restaurants by foot.
Séjour de 13 nuits en octobre 2019
Réponse de Gloria le 25 nov. 2019
Dear Margot, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We are currently working on setting up a well equipped gym that will be up and running by your next stay. Your feedback is appreciated and we really look forward to hosting you again in the future! Yours in Hospitality, Gloria

10/10 Excellent

Tue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surpricingly cosy hitten gem
Great room, Great food and service. Unfortunately my stay was shadowed by the fact that I lost my phone in the restaurant and nobody could find it.
Séjour de 2 nuits en octobre 2019
Réponse de Gloria le 22 oct. 2019
Dear Valued Customer, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to working with you again in the future! We are truly sorry to read that you lost your phone during your stay with us. Yours in Hospitality, Gloria

8/10 Bien

Lynn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice location, good stay
We had a good two nights at Urban in Kampala. The location was on a quiet street, which was very nice compared to other neighborhoods in the city. The hotel staff replied quickly to emails and arranged a driver to pick us up at the airport. He was more expensive than some other drivers who were recommended to us but the ease of the hotel booking for us was worth it. The restaurant at the hotel was fine for a late dinner and breakfast each day was a nice buffet with eggs cooked to order. The rooms were fine - a little water damage in the bathroom above the shower, but otherwise clean. Appreciated the 4 bottles of water daily.
Séjour de 3 nuits en août 2019
Réponse de G le 16 sept. 2019
Dear Lynn, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We are really happy to see that you enjoyed your stay with us. We count ourselves lucky for customers like you. Your feedback is appreciated and we really look forward to hosting you again in the future! Yours in Hospitality, Gloria

8/10 Bien

Voyageur vérifié

Séjour de 12 nuits en août 2019
Réponse de f le 23 sept. 2019
Dear Guest, We appreciate your effort taken to share your feedback with rest of the bookers. Looking forward to having you as a guest again at Urban by CityBlue Kampala. Thank you Hellen

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cozy and comfortable Hotel with nice garden and pool view. the breakfast meals could be improved abit with more local dishes
Séjour de 2 nuits en juin 2019
Réponse de Gloria le 8 juil. 2019
Dear Valued Partner, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. Your feedback about our breakfast is highly appreciated and it is our promise that we look into the matter. We look forward to working with you again in the future! Yours in Hospitality, Gloria

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great mid-market hotel
A great place to stay. Not much from the outside but rooms surround a lovely internal courtyard. Rooms simple, comfortable and clean. Service always prompt and friendly. Food not at all bad.
Séjour de 4 nuits en juin 2019
Réponse de Gloria le 8 juil. 2019
Dear Paul, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Yours in Hospitality, Gloria

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As always staff make the real difference and the team here have been extremely helpful and cooperative with all our needs. The room is clean, well furnished and a very good size (think I went for the superior). The shower is better than mine at home...
Séjour de 3 nuits en juin 2019
Réponse de Fatuma le 26 juin 2019
Dear Valued Partner, Thank you so much for the kind words. We really appreciate it that you took the time to share your experience with us. We count ourselves lucky for customers like you. We look forward to hosting you here again in the future. Yours in hospitality, Fatuma Kazungu

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2019
Réponse de Gloria le 20 juin 2019
Dear Valued Customer, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to hosting you again in the future! Yours in Hospitality, Gloria

4/10 Médiocre

HYUNJU

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Séjour de 13 nuits en mai 2019
Réponse de Gloria le 10 juin 2019
Dear HYUNJU, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Yours in Hospitality, Gloria

6/10 Satisfaisant

Kimberly

Les points forts : Personnel et service
Not bad, but could definitely be improved.
The staff at reception are friendly and professional. Unfortunately, when I arrived in my room, the floor was dirty despite my having booked the room in advance. There was a blackout on the second night of my stay and the air conditioning stopped working. They were going to upgrade me to another room, but just as they were asking me to pack to change rooms, the air conditioning began to work again.
Séjour de 2 nuits en mai 2019
Réponse de Gloria le 22 mai 2019
Dear Kimberly, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. And we agree - the team at the reception are such great gems to have in our team. Your feedback is appreciated and we hope that you will give us a second chance so you can experience the CityBlue standard. It is our promise that this matter is being looked into. We look forward to hosting you again in the future! Yours in Hospitality, Gloria

8/10 Bien

Sarah, Calgary, Canada

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place, enjoyed breakfast by the pool. The pool area needs a little bit of TLC and updating, only two loungers at the pool, but the rooms were clean and comfortable.
Séjour de 1 nuit en mai 2019
Réponse de Gloria le 22 mai 2019
Dear Sarah, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. Your feedback about the pool is appreciated and we hope that you will give us a second chance so you can experience the CityBlue standard. It is our promise that this matter is being looked into. We look forward to hosting you again in the future! Yours in Hospitality, Gloria

6/10 Satisfaisant

vinesh

average
Séjour de 3 nuits en avril 2019
Réponse de Gloria le 6 mai 2019
Dear Vinesh, We are truly sorry to read that your stay was only average. CityBlue Hotels are dedicated to providing the best possible guest experience and pride ourselves on the recorded satisfaction of many of our previous customers as can be seen in preceding reviews. Your feedback is appreciated and we hope that you will give us a second chance so you can experience the CityBlue standard. It is our promise that this matter is being looked into and we would love to do so in consultation with you so kindly leave us with your contact details and a member of our team will be in touch. Yours in hospitality, Gloria

4/10 Médiocre

Rodney, Atlanta, GA

Voyage en famille
Les points faibles : Personnel et service
We came to check in at around 5pm. They advised us that they gave our room to another person. I informed that this was not proper business they wanted us to go to another room and told us that we would have to pay $30 more I advised them that it was not good business practice for them to do this. They then advised us that they can put us in another room until tomorrow and then told us we will then have to move to the room we paid for on that day when I asked to speak to a manager they advised me that the manager was not there.the next day after breakfast my wife and I was leaving to do our tour. the front desk runs outside to ask us when we would be back after stating to them that we were not sure of the time they advised us that must tell them something because we need to change rooms. This back and forth cnversation resulted in us being late to our tour and causing us to miss out on a lot of time. When we got back to the hotel they told us we need to change rooms because they needed that room for a customer. We ask was our room ready they told us NO and that we have to move our stuff out of the room. I advised them that I need to speak with the district or regionial manager they had the Chef come out to talk to me. Who has nothing to do with the booking of the rooms. Finally after about 45 miniutes they advised me that the room was clean and ready for us to move in. This was my wife and I first visit to Uganda and to this establishment. NO CUSTOMER SERVICE AT ALL!
Séjour de 3 nuits en mars 2019
Réponse de Gloria le 6 mai 2019
Dear Rodney, We are truly sorry to read about this unfortunate incident. CityBlue Hotels are dedicated to providing the best possible guest experience and pride ourselves on the recorded satisfaction of many of our previous customers as can be seen in preceding reviews. Your feedback is appreciated and we hope that you will give us a second chance so you can experience the CityBlue standard. However, as you checked in, the room we gave you was equivalent to the poolside rooms. We are sorry to hear you did not like it. And this is why we offered the upgrade to the suite. Hilda, the lady you spoke to, is not a Chef but the general manager of the hotel. We are sorry that your first visit to Kampala was not optimal but we hope to make the next ones better. Kind regards, Yours in hospitality, Gloria

8/10 Bien

Voyageur vérifié

Séjour de 5 nuits en mars 2019
Réponse de G le 8 avr. 2019
Dear Valued Partner, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to hosting you again in the future! Yours in Hospitality, Gloria

8/10 Bien

Callum

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mars 2019
Réponse de G le 8 avr. 2019
Dear Callum, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to hosting you again in the future! Yours in Hospitality, Gloria

8/10 Bien

N

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en mars 2019
Réponse de F le 29 mars 2019
Dear Guest, Many thanks for taking time to review us. We very much appreciate your positive feedback. Looking forward too receiving you always. Kind regards, Hellen

10/10 Excellent

Voyageur vérifié

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms and set up (around the pool) is cozy and has a great "feel". The location is convenient if you need to be in town. The rooms are great, with big windows and lots of light. The gym equipment was broken when I was there but the area is safe so you can jog outside as well. The restaurant is great with some excellent stone oven pizza.
Séjour de 1 nuit en mars 2019
Réponse de Fi le 12 mars 2019
Dear Sir, Many thanks for this positive review. We are glad to here that you loved our location which made your movement convenient. We are excited to hear that you loved food at our restaurant. We wish to apologize for the inconvenience on the gym equipment which was not functional during your stay. Please note this ha been fixed and you will not have anymore issues on the gym. Looking forward to receiving you again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideal für Geschäftsreisende, die nicht in den ganz großen Kettenhotels wohnen wollen. Alles funktioniert, helle und offene Bauweise, gute Belichtung der Zimmer, große Schreibtische, trotzdem hat die Anlage noch einen familiären Charakter. Kein überflüssiger Schnickschnack. Einziger Luxus ist der saubere Pool. Manchmal ist die Bar abends etwas laut.
Séjour de 6 nuits en février 2019
Réponse de Fi le 6 mars 2019
Dear Valued Guest, Many thanks for this positive review. We are extremely glad that we made your stay memorable. We also appreciate your feedback on noise at the bar sometimes and we will ensure that the noise is brought to a minimal level. Thank you again. Hellen

6/10 Satisfaisant

Steven

Les points forts : Propreté et personnel et service
good,clean value
the hotel is a good value option in an area surrounded by more expensive hotels.Most hotels in the aera seam to have problems with their tv's and the gym really isn't a gym but a small room with one exercise bike in it and 3 weights. food was nice and staff pleasant .Pool to small n shallow to swim laps in but perfectly adequate for lounging in or letting kids splash around in it
Séjour de 1 nuit en février 2019
Réponse de F le 28 févr. 2019
Dear Steven, Thank you so much for taking time to review us! We are glad we met your expectations on cleanliness and value for money. We regret though to hear that you were limited on our gym facility and the size of our pool. I wish to assure that we are on the process of moving the gym to an open space at the roof top of the new building, although this is still in talks appending approval from the top authorities. Unfortunately for now there is nothing much we can do for the location of the pool, however, we thank you for letting us know. Thank you Hellen

10/10 Excellent

Johanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
The room I received was in an older building poolside. The room was comfortable, good bed, Wi-Fi and a/c. However, the lights were quite dim so in the evening the room would be quite dark. Sound isolation in room not great I was accompanied by 90's music played at the restaurant at night - depending on your taste of music this is either positive or negative. Next time I stayed at the place I received a room in the modern building which was better in terms of sound isolation, lighting and amenities. Restaurant is good and the service at the hotel great.
Séjour de 1 nuit en janvier 2019
Réponse de Fi le 12 févr. 2019
Dear Guest, Many thanks for the great review! We are glad we met all your expectations. Hope to be of service once again. Thank you again and kind regards, Hellen

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel but breakfast is lacking. Often, individual items are not available. Good location and good security.
Séjour de 14 nuits en décembre 2018
Réponse de fiqrine le 16 janv. 2019
Dear Valued Guest, Many thanks for this feedback. We are working very hard to improve on the choices of our breakfast menu. Thank you again.

8/10 Bien

Per Ole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stille og rolig - og likevel sentralt
Dette er et godt sted - gode rom, bra service, fin mat. Og, beliggende rett ved den norske ambassaden (om det er viktig)
Séjour de 4 nuits en novembre 2018
Réponse de fiqrine le 16 janv. 2019
Dear Guest, We value so much this positive review. We are glad that you loved everything including our location. Hope to see you again on your next visit. Kind regards, Hellen

8/10 Bien

Voyageur vérifié

It is a nice and clean hotel.
Séjour de 1 nuit en novembre 2018
Réponse de fiqrine le 16 janv. 2019
Dear Guest, Many thanks for the positive review. We are glad we met your expectations. Looking forward to receiving you again. Regards Hellen

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2018
Réponse de fiqrine le 16 janv. 2019
Dear Guest, Thank you for taking time to review us. We look forward to receiving you again. Best regards, Hellen

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Urban oasis
Excellent! My fav place in Kampala
Séjour de 3 nuits en juillet 2018
Réponse de Hellen le 9 août 2018
Dear Monica, Many thanks for this positive feedback. We are glad that you loved our hotel and everything in it. Looking forward to welcoming you again at Urban by City Blue Kampala

8/10 Bien

Andy, Arkansas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice facilities. Great breakfast. Beds were a little uncomfortable.
Séjour de 11 nuits en juillet 2018
Réponse de Hellen le 9 août 2018
Dear Andy, Many thanks for taking your time to review us. We very much appreciate your honest feedback. We are glad that our facilities made your stay, and that you loved our breakfast. However, we regret to hear that you did not have the best experience with our mattresses. We take this point seriously and will make sure that this is checked and fixed accordingly. Thank you again

8/10 Bien

Elena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rena rum men poolen och restaurangen inte bra
Bodde på hotellet i en vecka. Hotellet har stora och väldigt rena rum. Servicen var bra. Restaurangen är ingen höjdare och frukostutbudet var väldigt begränsat. Det finns inga solstolar vid poolen. Poolen ligger mitt inrestaurangen vilket gör det obekvämt att bada när andra äter och tittar på en. Gymmet var väldigt litet.
Séjour de 5 nuits en mai 2018

10/10 Excellent

Ebony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Staff
The staff was very friendly, professional, thorough.
Séjour de 9 nuits en mai 2018
Réponse de fiqrine le 20 juin 2018
Dear Ebony, Thank you so much for the positive review. We hope to be of service again. Thank you,

10/10 Excellent

Winnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
meget godt
Séjour de 1 nuit en mai 2018
Réponse de fiqrine le 20 juin 2018
Dear Winnie, Many thanks for the positive review. Hope to be of service again. Thank you,

8/10 Bien

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018

10/10 Excellent

Imke, Den Haag, Netherlands

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Oase met super service en heerlijk zwembad
Late check out geen probleem en ook geen kosten, kamer met terras aan zwembad in rustige en centraal gelegen buurt. Restaurant met veel keuze en geweldige kwaliteit. Super goede prijs-kwaliteitsverhouding. Echt een aanrader. Ik ben zeer tevreden.
Séjour de 3 nuits en janvier 2018

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
Good place friendly helpful staff and pool
Séjour de 3 nuits en décembre 2017

6/10 Satisfaisant

K., Tulsa, OK

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Not as good as expected
Based on very high customer ratings, I expected much better. Hotel is clean and generally well maintained. However, a few things are worth mentioning. The beds are not very good and the pillows are worse. The rooms have the keycard holder by the door where the card should be placed in order for the lights in the room to work, so when you leave and take the keycard with you, the light will go off if you forgot to turn them off. Common thing in a lot of hotels these days. What’s not common is to connect the AC to the same system. This is Africa, not Norway. When I leave, I want my AC to work. The only solution is to go and ask the front desk for the second keycard. The food in the restaurant is not very good. It’s absolutely safe and thoroughly cooked, just doesn’t taste very good. Staff, although nice, is either undertrained, such as at restaurant (inability to properly run an expresso machine, for instance), or not allowed to take any responsibility or make any decisions. You can ask the front desk if the sky is blue, let alone anything of substance, and the answer will always be, let me check with somebody and I will let you know. Let you know not in a few minutes or in an hour, but tomorrow. This all probably sounds like needless complaining, but having been working in Uganda for several years now, trying this hotel was a one time thing for me, I would not be going back. It is absolutely overpriced for the money.
Séjour de 6 nuits en décembre 2017

10/10 Excellent

Spencer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Nice Place
Staff are excellent and the main point about the hotel is it really is a nice quiet haven in a very busy city.
Séjour de 14 nuits en novembre 2017

6/10 Satisfaisant

Kieran

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Automatic tipping!
Watch out for the restaurant bill - there was an extra tip (USD 2) on my bill at check-out. The reception's explanation? "Sometimes the waitress adds a tip to pay for a beer after work." Wow! That was a first for me!
Séjour de 3 nuits en octobre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Great staff, was a enjoyable stay and will stay their again.
Séjour de 2 nuits en septembre 2017

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Urban City Blue is the best quality price!
I love that place. It is a boutique hotel only 3 minutes drive from city centre but so quiet. Beautiful rooms, very clean and very confortable with balcony to enjoy the view of the garden. The little restaurant remains one of the best in town and is very affordable, with a very good choice of various cuisine. Staff is lovely and courteous. And for business traveller, wifi is excellent and the place ideal for meetings clients. I would stay there over and over again.
Séjour de 2 nuits en juillet 2017
Dear Vanessa, Thank you so very much for taking your time to review us! We look forward to always having you as a guest at Urban by CityBlue, Kampala. Thank you again, Hellen

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Didn't really have a pool view as booked but if I looked over the side of the balcony I could see it. But my balcony was nice and private so it worked out well.
Séjour de 3 nuits en juillet 2017

10/10 Excellent

(Roy) Nate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceeded My Expectations
My experience at the Urban by CityBlue was great on all fronts. I have visited other hotels in Kampala, and this hotel was noticeably better in every way. The rooms were more modern than other hotels, the wifi was much better, the food was excellent, the staff was kind and helpful and the shower was hot with good water pressure. The open area with the pool gave a relaxing atmosphere and was a great place to relax by the pool. I didn't swim because the pool was too close to the restaurant tables, but it added to the overall setting. The fitness center is quite small, so if you want to get a good workout, you will need to figure out some in-room options. Overall, I had a great experience and would highly recommend it. I am planning travel back to Kampala in a month, and I will be booking this hotel.
Séjour de 2 nuits en juin 2017
Dear Nate, Thank you so much for taking your time to review our hotel. This is much appreciated. We are so glad that you loved your stay with us and overall had a fantastic stay. Looking very much forward to having you as a guest at Urban by CityBlue Kampala on your upcoming stay. Kind regards, Hellen

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was great
Dear Alain, Many thanks for taking your time to review us. This is very much appreciated! We are so glad to hear that you had a great stay. Hope to host you again. Thank you Hellen

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Serene!
It is a quite hotel, where you can retreat to and relax from the Kampala buzzle. Clean. Good food.
Réponse de fiqrine le 29 juin 2017
Dear sir, Thank you so much for this honest review! We regret to hear that you had a bad experience with the safes. This is something that we have worked on and I assure you that you will not have the same experience on your next trip. Thank you and hope to be of service again Hellen