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Avis sur Keswick Hall & Golf Club

5 out of 5
Keswick Hall & Golf Club
701 Club Drive, Keswick, VA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 38 avis sur 48." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 48." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 48." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 48." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 48." "

9,6/10

Propreté

9,2/10

Personnel et service

9,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Louis, Virginia Beach

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We've returned to Keswick three times during the past 12 months, and we will do so again many times into the future. This is "our" go-to 5 Star resort for a mini-vacation...the best in Virginia.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Amanda

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keswick Hall is an amazing property if you are looking to stay just outside of Charlottesville in a quiet area but still have all the amenities you could ask for. Their rooms are beautiful with gorgeous marble bathrooms. So many little touches that make a difference like having controls for the room lighting by each bed. Breakfast at Marigold was delicious. We got coffees and pastries at the little shop near the lobby on our last morning which was also wonderful. The property is so peaceful and pretty to walk around. We haven’t gotten to enjoy the pools as we have only visited here in early spring but they are beautiful as well
Séjour de 3 nuits en mars 2024

10/10 Excellent

alan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would be great if there was a coffee machine in the room.
Séjour de 2 nuits en mars 2024

10/10 Excellent

David

Over the top elegance highly recommended!
Séjour de 1 nuit en février 2024

10/10 Excellent

Kristin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful property and staff - was an extremely relaxing and pleasant stay.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Kate

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Kallen

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Kathryn

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time staying at this property. It lived up to all expectations. From David, who greeted us at the door, and after seeing my mobility issues, told us to leave the car in easy access parking space at the front door. To the room, which was beautiful and clean and to the front desk staff who were very helpful.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Frank

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
This was our first visit to Keswick. We were celebrating our 25th Wedding Anniversary. The common areas and grounds are truly spectacular. Decor is fresh and modern with a nod to the history of the area. The design capitalizes on the views which are gorgeous. Our room was lovely and spacious with high tech lighting. Bathroom was lovely and large with many special touches. We also had a private patio overlooking the pool area. Especially enjoyed the complimentary mini bar. Evening turn-down service was a nice touch. The infinity pool area is really outstanding with views of the golf course and mountains. Very relaxing and heated pools extend the swimming season. Service in the coffee bar was the best. We had dinner on our first night at Marigold's. Meal, service, and ambience were all outstanding. The 2nd night we had a causal dinner at Crawford's. It was horrible. Entire order was wrong, and it took forever to mostly get what we ordered. And the food we did get was poor quality, still not correct, and not good. Worst of all the server never apologized. When we explained all that was wrong her response was "Absolutely". What??? Later the manager came by and apologized and comped our meal which we appreciated. But it never should have happened and when it did someone should have apologized. The dinner experience was ruined. All in all we loved Keswick and will likely return. But we will never go back to Crawford's.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Kevin

Séjour de 1 nuit en septembre 2023

2/10 Horrible

Rick

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en août 2023

10/10 Excellent

Edith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Diane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the destination for a quiet, truly relaxing getaway. The staff is professional and welcoming and the facilities are immaculate. Leaving crowds and noise behind and relax in this sophisticated resort.
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Matt

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Angela

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Louis, Virginia Beach

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Keswick's renovation took the resort to the next level...that is even if this was possible. The entire facility is an expression of greatness...a gem...a Magnum Opus in the heart of Virginia. The room was perfect...5 Stars, and the Marigold Restaurant (by Jean-George's) .was one of the finest meals I have ever had anywhere in the world. As they say...the quality is remembered long after the price is forgotten. The is a MUST destination if you haven't already enjoyed the splendors of the Keswick Inn.
Séjour de 1 nuit en avril 2023
Réponse de Allison le 20 avr. 2023
Louis, Thank you for your kind words! We are thrilled to hear that you had an exceptional experience during your stay at Keswick. We hope you plan a return visit in the near future.Best, Keswick Staff

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2023

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023

10/10 Excellent

Robert, Locust Grove

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a hidden and unexpected gem. Our suite was spectacular and the balcony overlooked the well groomed and maintained golf course. The attached restaurant was top tier for food quality, options and service. We had an amazing spa experience that was on the same grounds. I would highly recommend the resort, restaurant, and spa.
Séjour de 1 nuit en février 2023

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Allison

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gorgeous resort
Our trip was amazing. The resort is absolutely gorgeous and the staff was super friendly and so helpful. We loved it!
Séjour de 3 nuits en septembre 2022

8/10 Bien

Ahmed, Chestnut Hill

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en septembre 2022

10/10 Excellent

Kevin, Bethesda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful property, beautiful rooms, well maintained, friendly and helpful staff, amazing restaurant and pool..
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Jacquelyn

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There is only one suggestion that I would make. My husband and I had an 8 am tee time. Being diabetic, there was nothing in the coffee shop I could eat. I suggest hard boiled eggs, fruit, etc. Also, we are early risers so something other than a sweet would be good.
Séjour de 2 nuits en août 2022

8/10 Bien

Rick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I liked the Old Days of Elegant Keswick.
This is our first visit since 2016, prior to the renovation. The service was great, the rooms are excellent. Valet was free. The bar tenders were very knowledgeable. Although a thin selection, they have room service The “upgrade” in the property that is really a downgrade is exchanging the elegant Fossett’s restaurant with the overly causal and confusing Marigold’s. The marigold menu has pizza, raw bar and fried chicken (NOT bone in) on a menu that has no them. The wine list is good, but very expensive and I had a situation where the wine was “bretty”. Of course the service was great and all problems taken care, but the casual nature and thin menu isn’t suitable for the history and style of Keswick. Finally, there was a “rookie mistake” when the valet let us drive off without our car key. Since all cars are “keyless”, the backup key in my wife’s bag allowed us to leave without noticing that the valet did not give us the key before or after loading the car. Of course, management overnight the key, but it was a hassle. I still can’t figure out my bill from them. It’s not cheap, and they do not make a big deal out of room service receipts, but I still have trouble putting it together. I was asked about how “eco-friendly” they are now. It’s an absurd question for a luxury resort and cost, give me choices, class and clarity and we’ll worry about “the planet” at the Motel 6.
Séjour de 2 nuits en août 2022

10/10 Excellent

Cynthia, virginia Beach

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Excellent property but had issues with WiFi-their microwave to heat danish was not working and the ice machine.
Séjour de 2 nuits en août 2022

10/10 Excellent

Allison

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I checked in late, about 30 minutes before 9pm food service stopping. Customer service is amazing. The manager pulled up the regular in room dining menu when we were at the bar. We didn’t want just bar small plates (which are good). I didn’t want to have to pay extra fee for in room service & offered to pick up food. I got a generous pour of wine and my food was delivered within 20 minutes to my room w no fee. This is one of my favorite places to stay anywhere. Only thing I would change is the shocking hold charge for a room. $290 for a 1 night stay? Every other hotel is $50 for Hilton/Marriott/Hyatt or $100 for fancier hotels.
Séjour de 1 nuit en août 2022

10/10 Excellent

Lydia

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2022

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing remodel. Every detail was thought of. Just hoping in future another restaurant is added.
Séjour de 3 nuits en juin 2022

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful country inn
The facilities were beautiful, the restaurant was excellent, the room was luxurious, and the staff were friendly, efficient, accommodating. Dinner on the covered patio during the rain was memorable. Fabulous stay!
Séjour de 1 nuit en juillet 2022

10/10 Excellent

hal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BEAUTIFUL PROPERTY, OUTSTANDING ROOM. VERY VERY FRIENDLY FRONT DESK STAFF AND BELLMAN, REALLY LOOKING FORWARD TO MAKING THIS AN ANNUAL EVENT
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Allison

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful room facing golf course & dining take advantage of views. Large Infiniti pool & ample pool seating w pool bar. All bars are beautiful & well tended. Surrounding area perfect for walk and bike rides. Bikes available for free. Easy self parking. Rooms are impeccably detailed with automated lighting just where you want it. Favorite feature is the closet where there is a mirror & you can close the door and have lights. Like a personal closet
Séjour de 1 nuit en mai 2022

2/10 Horrible

Tali, New York, NY

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful customer service, awful experience
Awful, awful customer service. It's now been one month since I've been emailing and leaving voicemails in regards to an incorrect charge on my credit card and nobody at this hotel has the decency to respond. Not to mention I came for a little Christmas getaway, had to do with the hotel lacking enough staff members for the amount of people that were there (and there weren't even that many people there). We made a reservation for Christmas dinner at Keswick Hall's restaurant, Fossett's, weeks in advance since they were having a special Christmas prix fixe menu we were looking forward to. Sadly, we never got to eat that meal since the sole (!) waitress who we saw that night never came to our table. I let the person at the front desk know about our experience, she apologized and told me the manager would be in touch with me via email. Surprise! Aside from also not hearing back about the wrong credit card charge,it's been nearly 3 weeks- no email from the manager. I wonder- perhaps this manager trained the waitress who never acknowledged us that night--that would make a lot of sense. Don't spend money at this place--so many better options out there with actual customer service.
Séjour de 2 nuits en décembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great couple's getaway
Went a quick couple getaway. Unique hotel with very helpful staff and wonderful accommodations. If you plan on dining-in, make sure you check the different bars/restaurants days of operation, as we missed dinner at Fossetts Spa was a wonderful treat (though slightly overpriced for non-members of the club)
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peaceful and quiet.
Too cold in restaurant and bar, otherwise excellent overall. Great indoor hot tub.
Séjour de 2 nuits en décembre 2017

10/10 Excellent

suzanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spectacular hotel
Wonderful hotel with spectacular scenary.
Séjour de 2 nuits en novembre 2017

10/10 Excellent

Peter, Palm Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved It
Incredible hotel with even more incredible staff. I would highly, highly recommend this place to anyone.
Dinning Room.. Amazing View
Sunrise from Balcony
Séjour de 3 nuits en novembre 2017

4/10 Médiocre

Darrell

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Closing for much needed renovations, watch out!
It was just announced the hotel will shut down for renovations next Spring for a year and it's easy to see why. Stayed there four days during Thanksgiving week. No heat in the public spaces, making the lobby, library and billiards room too uncomfortably cold to use, though I saw some elderly folks gamely trying to use the lobby in coats and hats. Staff was sympathetic, as they were cold too and many were in fleeces and sweaters. Was told the heating system AND fireplaces weren't working. Also had plumbing problems in my room. The main restaurant was only open one evening during my stay. Disappointing, as this is a lovely property, and have enjoyed it very much in the past. At least they recognize the problems and will be spending considerable time addressing them. Will look forward to it reopening in 2019, but be careful in the meantime.
Séjour de 3 nuits en novembre 2017

10/10 Excellent

Simon, Moseley, VA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
We really enjoyed the hotel and surrounding areas. The food was also good!
Séjour de 1 nuit en novembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel and property. My wife really enjoyed the opportunity to walk the hunting dogs.
Séjour de 1 nuit en novembre 2017

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2017

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
Use to be so much better
We had so many servIce issues for the complete length of our stay. It was so bad that we decided it was best eat off property as much as possible. i hope they figure it out their service challenges in the near future.
Séjour de 4 nuits en août 2017

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2017

10/10 Excellent

Meghan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Keswick
Wonderful property with beautiful pool and guest rooms. Great service all around. Enjoyed the fun activities!
Séjour de 1 nuit en juillet 2017
Thank you Meghan for your feedback. We hope to welcome you back soon!

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it
The pool was amazing and the staff was so friendly and attentive. Would definitely book again!
Séjour de 2 nuits en juillet 2017
Thank you Danielle. We look forward to welcoming you back home soon. Have a wonderful Summer. Sue Moretz Director of Operations

10/10 Excellent

Georgina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing trip!!
Amazing, gorgeous property, comfortable bed, great food, great service
Séjour de 2 nuits en juillet 2017
Thank you so much for your feedback. We look forward to seeing you again soon! Kind Regards, Sue Moretz Director of Operations

10/10 Excellent

GC, South Carolina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best place to stay in Charlottesville
Beautiful setting coupled with outstanding service. There are only a handful of places that provide both. Our favorite place to stay in Charlottesville.
Séjour de 2 nuits en juillet 2017