4 piscines extérieures, parasols de plage, chaises longues

Avis sur Wailea Beach Resort - Marriott, Maui

4.5 out of 5
Wailea Beach Resort - Marriott, Maui
3700 Wailea Alanui Dr, Kihei, HI

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 550 avis sur 825." "
Note des voyageurs de 8 (Bien), d’après 190 avis sur 825." "
Note des voyageurs de 6 (Satisfaisant), d’après 42 avis sur 825." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 825." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 825." "

9,4/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal pour se reposer
Bel et grand hôtel mais pas surchargé. 3 piscines avec une vue magnifique sur l’ocean. Staff pro et accueillant. Restaurants un peu chers avec une carte peu diversifiée malheureusement.
Séjour de 2 nuits en décembre 2018
Réponse de Resident Manager le 22 déc. 2018
Aloha Guest, thank you for choosing Wailea Beach Resort - Marriott, Maui. We are pleased you liked our mesmerizing views and also enjoyed our courteous customer service. We value your feedback and look forward to welcoming you back soon. Mahalo, Ed Tomlin, Resident Manager

6/10 Satisfaisant

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Un hotel qui en met plein les yeux... mais
Très bel hôtel qui sait en mettre plein la vue, magnifiques jardin, localisation paradisiaque, nombreuses prestations. Dommage que cela est gâché par plusieurs points négatifs : - taxe de séjour de 35$/jour et parking payant à 30$/jour (aucun des hôtels que nous avons faits avant à Hawaï nous a fait payer ce genre de frais) - la clim dans la chambre difficilement réglable, il faisait trop froid ! - les chambres très mal isolées : un jour de 2 cm sous la porte laissant passer la lumière et surtout le bruit : on entend les gens dans le couloir, ou pire le personnel du room-service qui se parle entre eux sans aucune discrétion, les bruits de pas de la chambre du dessus... C'est vraiment dommage, car ça aurait dû être une expérience beaucoup plus positive que cela ! Bref, il y a beaucoup mieux et moins cher ailleurs !
Séjour de 1 nuit en octobre 2018
Réponse de Resident Manager le 28 oct. 2018
Aloha Nicolas, thank you for your review. Although you had an overall nice time, we are sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Mahalo, Ed Tomlin, Resident Manager

6/10 Satisfaisant

Line, Montréal, Qc

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Correct
Piscine bondée de monde tous cordés un à côté de l'autre. Pour aller à la plage on doit marcher pour se rendre à celle en face d'un autre hôtel. Tous cordés encore sur cette plage. Deux restos seulement pour le souper et très ordinaires. Nous sommes allés souper dans les hôtels à proximités dont le Four Season, Fairmount, Grand Wailia, Andez. Chambre avec belle vue sur la mer et site propre. rien dans le mini bar sauf bouteilles d'eau. Café à la chambre pas buvable.
Séjour de 9 nuits en mars 2018
Réponse de Resident Manager le 29 mars 2018
Dear Line, thank you for choosing us and for sharing your review. We are happy to know you had a good stay with us and liked many aspects of our hotel. We appreciate your feedback and hope to see you again soon. Ed Tomlin, Resident Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Director of Front Office le 22 mai 2024
Aloha Peter, It is rewarding to know you loved your stay! All of us here at Wailea Beach Resort look forward to making many more great memories with you. Thank you for choosing us during your time in Wailea.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

LaReyna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best place to stay in Hawaii as a family or couple
Séjour de 2 nuits en mars 2024
Réponse de Director of Front Office le 18 mai 2024
Aloha LaReyna, Mahalo for sharing about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you with our luxurious style, service, and convenience! We understand the importance of the details that make up a great stay and are so pleased to exceed your expectations. We are tremendously grateful for your kind remarks, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is amazing from the front desk to the house keeping to the lifeguards at the pool. The hospitality was fantastic. So many things to do on the property from their game room to the restaurants and little boutique for shopping. This property really has it all. Just a short walk to the beach and a short walk from the shops. It’s a great family friendly hotel
Séjour de 3 nuits en mai 2024
Réponse de GENERAL MANAGER le 13 mai 2024
Aloha Rachel, Mahalo for sharing about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you and your family with our luxurious style, service, and convenience! We understand the importance of the details that make up a great stay and are so pleased to know that our attentive service enhanced your visit with us. We are tremendously grateful for your kind remarks, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

OSCAR, LA PUENTE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the property and staff!
Séjour de 4 nuits en mars 2024
Réponse de Director of Front Office le 9 mai 2024
Aloha Oscar, It was a pleasure reading your review of Wailea Beach Resort. We have an exceptional team whose top priority is making sure every guest is inspired and enriched during their stay, and we look forward to sharing your compliments with them. We also appreciate you mentioning our elegant resort, and we hope to welcome you back soon. In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Theodore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything you want out of a Hawaiian resort can be found here!
Séjour de 10 nuits en avril 2024
Réponse de Director of Front Office le 8 mai 2024
Aloha Theodore, Mahalo for sharing about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you with our luxurious style, service, and convenience! We understand the importance of the details that make up a great stay and are so pleased to exceed your expectations. We are tremendously grateful for your kind remark, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Bruce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was amazing! Property is exceptional
Séjour de 5 nuits en avril 2024
Réponse de Director of Front Office le 7 mai 2024
Aloha Bruce, It was a pleasure reading your review of Wailea Beach Resort. We have an exceptional team whose top priority is making sure every guest is inspired and enriched during their stay, and we look forward to sharing your compliments with them. Mahalo for choosing us for your visit to our beautiful island. Please come back to see us again soon. In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Kristie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful and has the perfect location. The staff was very friendly.
Séjour de 4 nuits en avril 2024
Réponse de Director of Front Office le 5 mai 2024
Aloha Kristie, Mahalo for choosing Wailea Beach Resort and for the review. We are delighted you could enjoy all that our great location has to offer. We also appreciate you mentioning our beautiful property and friendly associates. With great anticipation, we look forward to welcoming you again soon.In the Spirit of Service,Myriam TehinaDirector of Front Office

10/10 Excellent

James

Voyage en groupe
Les points forts : Équipements
Very relaxing. 😎
Séjour de 7 nuits en avril 2024
Réponse de Director of Front Office le 4 mai 2024
Aloha James, Mahalo for the great review. It is always exciting to know that we exceeded all of your expectations, and we are so pleased to know you had a rejuvenating experience with us. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again! In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Mitchell

Séjour de 4 nuits en avril 2024
Réponse de Director of Front Office le 22 mai 2024
Aloha Mitchell, Mahalo for your kind rating. We are so glad you enjoyed your stay with us at Wailea Beach Resort. We look forward to seeing you again for another great experience.In the Spirit of Service,Myriam Tehina,Director of Front Office

8/10 Bien

Beau

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Property was good, had large cockroaches in room and a centipede as there was no seal on the bottom of the door to keep things out. Bathroom on the JR suite was extremely small. Location is very nice lots of turtles and birds. Food was decent but not for the price. Prices are on the extreme side.
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 1 mai 2024
Aloha Beau, Mahalo for your review. We strive to provide our guests with an enriching experience, and I am genuinely sorry about the insects in your room and deeply regret the inconvenience caused. Our tropical environment, paired with our proximity to lush landscaping, does mean that we have a very vigilant pest control program. Clearly, an opportunity for immediate improvement has been highlighted by your experience. I do apologize. Our pest control provider has serviced our resort, and we are working to ensure that we can minimize these situations in the future. We value your business and hope to have the opportunity to make it up to you during a future stay.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Liat, Livermmore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, clean, quiet, beautiful, great pools, great dinning options, friendly staff!
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 23 avr. 2024
Aloha Liat, It was a pleasure reading your review of Wailea Beach Resort. We have an exceptional team whose top priority is making sure every guest is inspired and enriched during their stay, and we look forward to sharing your compliments with them. It is also delightful to read you loved our well-maintained resort and sparkling outdoor pools, as well as the delicious food we offer. We are grateful for your feedback; mahalo for choosing us for your visit to our beautiful island!In the Spirit of Service,Myriam Tehina,Director of Front Office

8/10 Bien

NINEL

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There are only two restaurants you can eat. On the first day of staying I had to request room service. No one came to clean the room. And I also had to request the shower cup. If you pay $1,500 per night I assume the shower cup has to be in the bathroom
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 20 avr. 2024
Aloha Ninel, Mahalo for posting a review of your stay with us. We are sorry to read you encountered difficulties with our housekeeping service and the availability of amenities in your room. Providing a seamless and comfortable experience for our guests is our top priority, and we apologize for falling short of your expectations in this regard. Please be assured we will follow up on your concerns appropriately, and we will take the necessary actions to ensure we are more diligent in our efforts as we advance. On the brighter side, your overall rating suggests the rest of your visit was pleasant. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Kristal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Director of Front Office le 20 avr. 2024
Aloha Kristal, It is wonderful to know you enjoyed everything about your time at Wailea Beach Resort and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Marisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at other properties in Maui in the past and used to walk to Wailea Beach Resort for our daily Starbucks fix. We have always thought the property was just the right amount of "fancy" (big, grand spaces, open air design, very elegantly laid out property) but with a definite chill/older property vibe. Getting to stay here was so much fun and we absolutely LOVED our time at the hotel. I walked the extensive and absolutely beautiful beach paths every morning getting over 12,000 steps daily. Spending so much time in the immediate area and walking through/past all the surrounding properties, I think WBR has the best orientation to the ocean and the most usable oceanfront property. Note that there is no beach immediately in front of the resort but I think that's a good thing! It feels very private with not a lot of other folks coming to linger in front. I travelled with my 14 year old daughter and we used all the pools including the really fun Adventure Pool. We also used the hotel's cruiser bikes twice for a trip to Kihei and another further south to Makena Landing Park. The Island Gourmet Market and Shops at Wailea are right next door (up the hill slightly) as is must-visit restaurant Monkeypod and their famous (and fabulous) Mai Tais. The staff at WBR was LOVELY - from the front desk, to the Bell Hops, to the clerks in the stores, the STBX staff, cleaning staff - everyone was GREAT. Stay here!! It has it ALL!!!!!!
Séjour de 5 nuits en avril 2024
Réponse de Director of Front Office le 17 avr. 2024
Aloha Marisa, Mahalo for sharing about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you with our luxurious style, service, and convenience! We understand the importance of the details that make up a great stay and are so pleased to know you and your daughter loved every detail of your time with us. We are tremendously grateful for your recommendations, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office

8/10 Bien

sharla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked this place, but did not love it. Feels overpriced in comparison to other resorts we have stayed at on the island. We arrived early and were able to store our luggage safely until our room was ready, which I really appreciated. However, I never received the notification text or call that our room was ready. Finally at 4:40 again with the front desk only to find out it had been ready for over 2 hours. The pools were nice and warm, which is great. The infinity pool overlooks the ocean, which is beautiful. If we visit the island again, I’d definitely opt for the Sheraton over this place. Better beach and overall experience in my opinion.
Séjour de 5 nuits en avril 2024
Réponse de Director of Front Office le 17 avr. 2024
Aloha Sharla , Mahalo for taking the time to comment on your stay. It is nice to know you were pleased with some aspects of your visit, especially our pool. However, we regret not meeting all your expectations and apologize for the service shortfall you experienced. We will share your feedback appropriately as we continue to improve our services and guest experiences. We appreciate your business and hope you will reconsider giving us another opportunity the next time you are in the area.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

shawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, incredible views, great beaches and close to everything. Amazing staff, very clean and comfortable.
Séjour de 4 nuits en avril 2024
Réponse de GENERAL MANAGER le 14 avr. 2024
Aloha Shawn, Mahalo for sharing about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you with our luxurious style, service, and convenience! We understand the importance of the details that make up a great trip and are so pleased to know that our spotless property and spectacular views enhanced your visit with us. We are tremendously grateful for your kind remarks, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Jamie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Water slides were fun. Equipment rental place is excellent. We were able to rent boogie boards, paddle boards, and a kayak to try everything. The hourly rental rates were super reasonable.
Séjour de 4 nuits en avril 2024
Réponse de Director of Front Office le 16 avr. 2024
Aloha Jamie, Mahalo for the great review. It is always exciting to know that we exceeded all of your expectations. We are delighted you were able to take advantage of our premium amenities which added up to a fulfilling stay. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again! In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Shawn, Victoria

Séjour de 2 nuits en mars 2024
Réponse de Director of Front Office le 1 mai 2024
Aloha Shawn, Mahalo for the great rating. It is always exciting to know that we exceeded all of your expectations and you enjoyed your stay with us. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again! In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Reshma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely picturesque!! It’s an all in one place. Stuff for kids, Serenity pool for adults, dynamite luau, the views. Clean, good food. walkable to shops, easy parking (you do have to pay per day). The staff is soo helpful and kind.
Séjour de 6 nuits en mars 2024
Réponse de Director of Front Office le 10 avr. 2024
Aloha Reshma, Mahalo for sharing about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you with our premium amenities, convenient location, and inspiring service. We understand the importance of the details that make up a great stay and are so pleased to have exceeded your expectations. We are tremendously grateful for your kind remarks, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful family vacation; kid-friendly hotel and delicious food!
Séjour de 7 nuits en mars 2024
Réponse de Director of Front Office le 8 avr. 2024
Aloha Angela, Mahalo for the great review of Wailea Beach Resort. It is exciting to know that we exceeded all of your expectations for a fun-filled vacation and how much you and your family enjoyed everything our resort has to offer. It was a true pleasure hosting you all, and we look forward to your next visit.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Director of Front Office le 9 avr. 2024
Aloha Melanie, Mahalo for your generous rating about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you with our luxurious style, service, and convenience! We understand the importance of the details that make up a great stay and are so pleased to know you loved every aspect of your time with us. We are tremendously grateful for your kind remarks, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Derik

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very walkable and beautiful. You have everything you need within 10 min walk. Great pools.
Séjour de 7 nuits en mars 2024
Réponse de Director of Front Office le 8 avr. 2024
Aloha Derik, Mahalo for choosing Wailea Beach Resort and for the kind review. We are delighted you could enjoy all that our great location has to offer and that you loved our five sparkling pools. With great anticipation, we look forward to welcoming you again soon.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Levi Nathanial

Voyage en couple
Les points forts : Équipements
Everything about the place was utterly amazing! The staff, the food, the location the amenities etc..
Séjour de 6 nuits en mars 2024
Réponse de Director of Front Office le 7 avr. 2024
Aloha Mr. Nathanial, Mahalo for sharing about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you with our luxurious style, service, and convenience. We understand the importance of the details that make up a great stay and are so pleased to know you enjoyed our excellent location and the thoughtful amenities we offer, as well as the delicious food we serve. We are tremendously grateful for your kind remarks, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Gregory, Alamo

Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 8 avr. 2024
Aloha Gregory, Mahalo for choosing Wailea Beach Resort and for the very generous rating. We are thrilled you had a revitalizing experience and that we provided you with everything you needed to enhance your stay. Please come back and see us again any time your travels bring you to the area.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

MATTHEW

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was awesome.
Séjour de 4 nuits en mars 2024
Réponse de Director of Front Office le 5 avr. 2024
Aloha Matthew, Mahalo for the great review. It is always exciting to know that we exceeded all of your expectations. We hope you were able to take advantage of our modern fitness center, championship-level golf courses, tranquil spa, and five sparkling pools. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again! In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Michael, Vancouver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Director of Front Office le 4 avr. 2024
Aloha Michael, Mahalo for the perfect rating. We are glad you had a wonderful time at Wailea Beach Resort. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Youngsoo

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great beaches around!! Also can’t miss thrilling water slides.
Séjour de 2 nuits en mars 2024
Réponse de Director of Front Office le 2 avr. 2024
Aloha Youngsoo, Mahalo for choosing Wailea Beach Resort and for the kind review. We are delighted you could enjoy all that our great location offers, especially steps away from beautiful beaches; we enjoy providing our guests with the perfect place to explore Wailea. It is also nice that you loved your time at Nalu Pool. With great anticipation, we look forward to welcoming you again soon.In the Spirit of Service,Myriam TehinaDirector of Front Office

10/10 Excellent

diana l

Séjour de 4 nuits en mars 2024
Réponse de Director of Front Office le 22 avr. 2024
Aloha Diana, Mahalo for taking the time to share your feedback. It is wonderful to hear you enjoyed everything at Wailea Beach Resort. We can't wait to host you again!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Marc, Chicago

Séjour de 5 nuits en mars 2024
Réponse de Director of Front Office le 20 avr. 2024
Aloha Marc, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Wailea Beach Resort.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

lorne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Great for families. However we pre paid our room with Expedia, when we returned home we found the hotel billed us again for the room. Had to call and get the hotel to reverse their charge to our room. A inconvenience for us but the staff at the Marriot took care of the matter quickly.
Séjour de 2 nuits en mars 2024
Réponse de GENERAL MANAGER le 30 mars 2024
Aloha Lorne, Mahalo for the perfect rating of Wailea Beach Resort. We are sorry about the billing issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. We have an exceptional team whose top priority is making sure every guest is inspired and enriched during their stay, and we look forward to sharing your compliments with them. We are grateful for the recommendation; mahalo again for choosing us for your visit to our beautiful island!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

lance

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful resort
Séjour de 8 nuits en mars 2024
Réponse de Director of Front Office le 26 mars 2024
Aloha Lance, Mahalo for the great review. It is always exciting to know that we exceeded all of your expectations and that you especially loved our thoughtfully crafted property. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Alex

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff were incredibly friendly and hospitable. The resort was thing of beauty and we had a hard time leaving
Séjour de 5 nuits en mars 2024
Réponse de Director of Front Office le 21 mars 2024
Aloha Alex, It was a pleasure reading your review of Wailea Beach Resort. We have an exceptional team whose top priority is making sure every guest is inspired and enriched during their stay, and we look forward to sharing your compliments with them. We are grateful for the recommendation; mahalo for choosing us for your visit to our beautiful island!In the Spirit of Service,Myriam TehinaDirector of Front Office

10/10 Excellent

Lea

Les points forts : Propreté
Absolutely amazing.
Réponse de Director of Front Office le 21 mars 2024
Aloha Lea, Mahalo for rating your stay at Wailea Beach Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.In the Spirit of Service,Myriam TehinaDirector of Front Office

8/10 Bien

Sobana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely gorgeous property!! Everyone was so kind and accomodating! we checked in here twice during our stay, the first time was wonderful experience, but the second time, our room wasn't quite what we expected, a odor in the room (from perhaps the a/c), however, front desk was so understanding, and switched us to another room right away! we loved our time here!
Séjour de 4 nuits en mars 2024
Réponse de Director of Front Office le 19 mars 2024
Aloha Sobana, It was a pleasure reading your review of Wailea Beach Resort. We are pleased you enjoyed the excellent service provided by our associates. However, we apologize for the issue you encountered with your room and we appreciate you allowing us to resolve this while you were here. It was a true pleasure hosting you, and we look forward to seeing you again. In the Spirit of Service,Myriam TehinaDirector of Front Office

8/10 Bien

Sergio fernando

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place. Beach little far from hotel
Séjour de 8 nuits en mars 2024
Réponse de GENERAL MANAGER le 18 mars 2024
Aloha Sergio, Mahalo for the kind rating. It is always exciting to know that we exceeded most of your expectations. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again. In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Mariya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de GENERAL MANAGER le 18 mars 2024
Aloha Mariya, Mahalo for the perfect rating. It is always exciting to know that we exceeded all of your expectations. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again. In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Nathan

Séjour de 5 nuits en mars 2024
Réponse de Director of Front Office le 6 avr. 2024
Aloha Nathan, Mahalo for letting us know your visit to Wailea Beach Resort was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Crystal Sunshine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply stunning. Highly recommend.
Séjour de 9 nuits en janvier 2024
Réponse de GENERAL MANAGER le 16 mars 2024
Aloha Crystal, Mahalo for the kind recommendations. It is always exciting to know that we exceeded all of your expectations. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again. In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de GENERAL MANAGER le 16 mars 2024
Aloha David, Mahalo for the perfect rating. It is always exciting to know that we exceeded all of your expectations. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again. In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Vijayan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Had great stay for 5 days. Loved the property. It is quiet and felt relaxing
Séjour de 5 nuits en février 2024
Réponse de Director of Front Office le 15 mars 2024
Aloha Vijayan, Mahalo for sharing about your rejuvenating stay at Wailea Beach Resort. We are thrilled that we were able to delight you with our luxurious style and comfort. We are tremendously grateful for your kind remarks, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Natalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel! So many things to do at the hotel, with two beach side entrances and LOTS of breathtaking views. 2 adult only pools, 2 family friendly pools. My personal favorite was the Nalu pool, which had a huge water slide. Food was delicious and there’s a shopping center walking distance from the property as well.
Séjour de 2 nuits en mars 2024
Réponse de GENERAL MANAGER le 10 mars 2024
Aloha Natalie, Mahalo for the great review. It is always exciting to know that we exceeded all of your expectations. We are glad you loved our spectacular views and took advantage of the expansive NALU Adventure Pool which offers family-size cabanas, splash zones, and four water slides –including Maui's longest at 325 ft. It was our pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again. In the Spirit of Service,Myriam Tehina,Director of Front Office

8/10 Bien

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall, a really nice stay. They need to deal with the folks who stake out the pool area and “self-reserve” front row seats at the adult pool. I watched each morning as a couple came from some place away from the pool to “hold” their places. They need to have a policy of no holding. I watched as many couples were frustrated by not being able to enjoy the pool because of these inconsiderate guests who looked as though the paid for cheaper rooms but gained the benefit of the ocean view rooms.
Séjour de 4 nuits en mars 2024
Réponse de GENERAL MANAGER le 6 mars 2024
Aloha Julia, Mahalo for choosing to stay with us at Wailea Beach Resort and for taking the time to share your review. We are pleased that, except for a few issues, you had a pleasant visit overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.In the Spirit of Service,Myriam Tehina,Director of Front Office

8/10 Bien

leona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de GENERAL MANAGER le 4 mars 2024
Aloha Leona, Mahalo for the kind rating. It is always exciting to know that we exceeded most of your expectations. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again! In the Spirit of Service,Myriam Tehina,Director of Front Office

8/10 Bien

Vitalij

Séjour de 6 nuits en février 2024
Réponse de Director of Front Office le 23 mars 2024
Aloha Vitalij, Mahalo for choosing Wailea Beach Resort. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.In the Spirit of Service,Myriam TehinaDirector of Front Office

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Once in a life time experience
Séjour de 4 nuits en février 2024
Réponse de GENERAL MANAGER le 3 mars 2024
Aloha David, Mahalo for the great review. It is always exciting to know that we exceeded all of your expectations. It was a true pleasure hosting you at Wailea Beach Resort, and we look forward to seeing you again! In the Spirit of Service,Myriam Tehina,Director of Front Office

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Director of Front Office le 1 mars 2024
Aloha Kathy, Mahalo for your generous rating about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you with everything we have to offer. It was a true pleasure hosting you, and we look forward to seeing you again! In the Spirit of Service,Myriam Tehina,Director of Front Office