Our stay at this property, listed as an “Estate Luxury Villa,” was the worst rental experience my friends, husband, and I have ever had. The listing was completely misleading..: this is not a luxury estate, but a poorly maintained house divided into multiple units with undisclosed other people living on the property. While the land itself is beautiful, the actual home was anything but.
When we arrived, the home was 13°C (55°F) while it was 2°C (35°F) outside. It took four hours of blasting ineffective heaters to barely reach 16°C—well below Ontario’s legal minimum of 21°C for rentals. The property manager insisted they had “high quality heaters” in the floor and room but we never saw them be effective. We were forced to wear jackets indoors just to prepare for the event we were attending.
The property itself was unclean, unsafe, and incomplete. The couch was filthy, the dishes in the cupboards were dirty, there were holes in the ceilings, and many fixtures were loose. The toilet seat didn’t fit and was so poorly attached that someone nearly fell. The fridge wasn’t cold, and there was no hot water for showers.
This property is a complete misrepresentation and fails to meet even the most basic standards. Avoid it at all costs. I am shocked that VRBO allows a property like this to remain on their platform at all.
