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Avis sur Sunset Inn Hotel

2.5 out of 5
Sunset Inn Hotel
1a Altamont Crescent, Kingston, St. Andrew

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 21 avis sur 70." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 70." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 70." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 70." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 70." "

7,6/10

Propreté

8,4/10

Personnel et service

5,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jatinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

6/10 Satisfaisant

Xena

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
If your looking for somewhere just to spend the night.don’t get me wrong staffs was nice after all and the hotel was clean , it just need to be renovated in some how . I was a bit upset the first night but I was gone for the day , it was only for the sleeping 😴.
Séjour de 3 nuits en avril 2024

8/10 Bien

Rudolph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay was comfortable. The surrounding areas were quiet and the room was clean. The only issue I noticed was that the toilet was not properly secured to the floor, but I forgot to notify them before leaving.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

jullett

Les points forts : Propreté
Séjour de 5 nuits en avril 2024

8/10 Bien

Daniel

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Stacia

Séjour de 1 nuit en avril 2024

10/10 Excellent

Henswhyte

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place
Séjour de 7 nuits en avril 2024
Réponse de Management le 13 avr. 2024
Thank you so much.

10/10 Excellent

Raj

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice caring people. Very understanding and accommodating. Raj.
Séjour de 7 nuits en mars 2024
Réponse de Management le 28 mars 2024
Thank you. We are happy you had a good experience

10/10 Excellent

Relana Charelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Management le 18 mars 2024
Thank you so much for your review. We are happy you were satisfied with the accommodation.

2/10 Horrible

paula

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property looks good from the outside. The room was dirty the furniture was old and in bad condition. The washroom was disgusting I wouldn’t even make my dog stay there.i was so so hurt I cried and checked out first thing in the morning. One positive thing the staff were friendly and the manager understood what I was going through and gave me a refund
Séjour de 27 nuits en décembre 2023

8/10 Bien

Srikanth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good decent place
Séjour de 2 nuits en décembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Andreas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks for all - pleasure to be your guests We were really good These days cause of Ur nice Sympathic way to Communicate with us
Séjour de 2 nuits en novembre 2023

8/10 Bien

Carol

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 6 nuits en août 2023
Réponse de Management le 5 sept. 2023
thank you

2/10 Horrible

Novelett

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
The property is
Séjour de 1 nuit en août 2023

10/10 Excellent

Monoo

Séjour de 10 nuits en juillet 2023
Réponse de Management le 5 sept. 2023
Thank you so much

4/10 Médiocre

HL

Séjour de 1 nuit en juillet 2023
Réponse de Management le 5 sept. 2023
I am sorry you did not enjoy your stay.

10/10 Excellent

jullett

Séjour de 3 nuits en juillet 2023
Réponse de Management le 5 sept. 2023
Thank You so much

6/10 Satisfaisant

Marcia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The breakfast is no good. Toilets clogged, Ants, microwave have to be requested and has a loud disturbing noise. The staff was very good pleasant.
Séjour de 3 nuits en juillet 2023
Réponse de Management le 5 sept. 2023
I am sorry you did not enjoy the breakfast. We will speak with the restaurant we contract with. Thank you for your visit

4/10 Médiocre

VIVIA

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Extremely disappointing - No iron, no microwave very basic. - Firstly, the property advised that they will not honor the reservation because of the demand for the period I was scheduled to travel. However, fantastic, my reservation was not canceled. - Secondly, despite the picture of breakfast being misleading, there was not a microwave or offering of food available on the property. - Thirdly, I asked for a kettle. Staff responded, "I can give you some hot water. I can warm some in a cup in our microwave. Do you have a cup. - Strangely, upon my arrival, I was asked to wait until the following day for checking services because only the owner could handle the accounting. Staff was very ineffective with service provision and know how on accommodating guests. Therefore, based on the lack of basic amenities, the willingness for the property to not honor reservations due to possible demands of last minute travels and to benefit from charging an more per night for the accommodation I would recommend that you and future travelers skip this option. If you only desire a bed a place to shower, feel comfortable booking to stay with this property. However, if you are needing or wanting ANYTHING more, skip staying at Sunset Inn Hotel of Kingston, Saint Andrew, Jamaica.
Séjour de 7 nuits en avril 2023

4/10 Médiocre

IVAN, MIAMI BEACH

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The entrance was always locked, takes time for the staff to go and open it. Not good deal for the price and what you get. Old property and precarious.
Séjour de 2 nuits en février 2023

2/10 Horrible

tanya

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The first room was dirty , ants was all over the bed and bathroom . I booked a two bed room got one full bed the agent said they were sold out . The next night the agent was a bit more friendly but the room was terrible . Would not stay there again .
Séjour de 3 nuits en février 2023
Réponse de management le 9 févr. 2023
Sorry again for the ants and the room you were moved to went without incident.

8/10 Bien

Codey

Séjour de 1 nuit en décembre 2022

8/10 Bien

Candice

Séjour de 1 nuit en août 2022

10/10 Excellent

Althea

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
A lovely welcoming stay!
The lady on the desk was really welcoming. She had a lovely manner. The other staff were accommodating. We felt safe. It was good that there was a fridge where foods and snacks were on sale. Breakfast was good and was delivered to the room on time. There was a telephone in the room so we could communicate with them.
Séjour de 3 nuits en août 2022
Réponse de Management le 11 août 2022
Thank you for sharing your experience. We hope to see you again in the future

4/10 Médiocre

Cedric, teaneck

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I'm glad for the opportunity to give my opinion. The entire staff that I met were very courteous and my opinion of the place stops there. Because delays in Flight and car rental, I got to Sunset Inn at 9:00pm. First, there were record of my reservation. I had to dick up my printed record and my phone confirmation. Then my room was not what I requested. I rested and paid for two beds. I was so tired I settled and went to bed. Two days before my time was up I back at 4.00pm and my room was not cleaned. I figured, because I was staying longer than the rest of customer, I wasn't the highest priority. But when I returned later in the night nothing was done. No soap to shower with and the garbage baskets were not emptied. My recommendation is, for the price, a one night stay yes. If more than two or three days check out somewhere else.
Séjour de 6 nuits en août 2022

8/10 Bien

Tyronne

Les points forts : Infrastructures et conditions de l’hébergement
Good Service
Comfortable stay. Good nights rest but mattress has a sink so pain in back when getting ready to rise from bed.
Séjour de 2 nuits en juillet 2022
Réponse de Management le 4 août 2022
i am sorry to hear about your discomfort. We will change mattress immediately.

6/10 Satisfaisant

Ricardo

Séjour de 1 nuit en juillet 2022

10/10 Excellent

marcus

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2022

6/10 Satisfaisant

Yvonne

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
You get what you pay for
The place is needed of repairs and upgrades when i laid in the bed this was what i saw on the ceiling. The staff was very friendly and accommodating.
Whole in the ceiling
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Aretha

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

4/10 Médiocre

Marcia

Séjour de 1 nuit en juin 2022
Réponse de Management le 27 juin 2022
I am sorry you were not happy with your stay.

6/10 Satisfaisant

Jacqueline

Voyage en famille
Les points forts : Personnel et service
Great customer service at check in. Very basic hotel but in fabulous location. It was ok for a night or 2.
Séjour de 1 nuit en avril 2022
Réponse de Management le 1 mai 2022
Thank you for your business

4/10 Médiocre

Cristina

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pillows are made of plastic. Bed is not very comfortable and had ants when we arrived. Reception was not clear in the breakfast and finally we did not have any as we needed to move on.
Séjour de 1 nuit en avril 2022
Réponse de Management le 11 avr. 2022
I am sorry the bed was not comfortable and you missed breakfast. The plastic was the pillow protectors, I am sorry for the confusion.

10/10 Excellent

Xiomara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
la atencion
Séjour de 1 nuit en avril 2022
Réponse de Management le 10 avr. 2022
Thank you so much for your review. We are happy you were pleased with your stay. Please come again soon. P

8/10 Bien

Rebekkah

Les points forts : Propreté, personnel et service, confort de la chambre
It was a good stay it had a nice room and amenities. The shower was leaking and that was the only complaint i had.
Séjour de 3 nuits en mars 2022
Réponse de Management le 4 avr. 2022
Thank you for your patronage. Will have show fixed immediately

4/10 Médiocre

ASHLEIGH

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was disappointing. The ac unit made alot of noise. The place could be cleaner. There was a lizard in the cupboard in the room. The pillows were very hard. Overall it wasnt my best stay.
Séjour de 1 nuit en mars 2022
Réponse de Management le 21 mars 2022
I am sorry to hear about your experience. Please contact the manager on duty to see how we can make it up to you.

10/10 Excellent

Mette Ehlers

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value for money and the best service from the women handling the place.
Séjour de 1 nuit en décembre 2021
Réponse de Management le 31 déc. 2021
Thank you for your review. We are happy you were pleased with your stay. Hope to see you again in the future. Happy new year.

6/10 Satisfaisant

Dawson

Voyage d’affaires
Séjour de 1 nuit en décembre 2021
Réponse de Management le 31 déc. 2021
Thank you for staying at our facilities. Happy new year

2/10 Horrible

Maria

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Infested hotel
This hotel has a great location but that’s about it. We booked a 2 night stay and we could not endure the first night we left before 6am. In our room Our luggages and toddler shoe was attacked by a swarm of roaches. We could not tell where they were coming from but they were all over over stuff. We had to start using our shoe to kill roaches instead of getting sleep. When we could have overlooked the old discolored sheets the dated room, dirty and smelling curtain, no towel in the bathroom and a random red used bath rug the infestation was a deal breaker. This hotel should not host anyone. Seems like its a hotel for the shady kind and nothing to host any half decent person. Anyone interested to stay here I recommend spend a bit more and stay somewhere else. I would not recommend this place to anyone. I think any good review for this hotel must be fake.
Séjour de 2 nuits en décembre 2021
Réponse de Management le 20 déc. 2021
I am very concerned about your experience. This is the first we are hearing of any issues with insects. Could you please contact us to discuss how we can compensate you for your experience. We will definitely take the necessary actions to resolve this issue

6/10 Satisfaisant

Paul

Séjour de 1 nuit en décembre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff and location
Séjour de 9 nuits en juillet 2021
Réponse de Management le 3 août 2021
Thank you for your business. Hope you will come to visit again.

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Breakfast was good. The staff especially Nichole was very attentive and provided excellent service.
Séjour de 10 nuits en juillet 2021
Réponse de Management le 20 juil. 2021
Thank you for your business. We are very happy you are enjoying your time with us. Safe travels.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved the energy and efficiency of the staff. Nichole was the work horse of the group. She did a excellent job in providing for our needs.
Séjour de 6 nuits en juillet 2021
Réponse de Management le 20 juil. 2021
Thank you for your business. We are very happy you enjoyed your stay. Safe travels

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 11 nuits en août 2020

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like everything about sunset inn hotel and would go back
Séjour de 4 nuits en novembre 2019
Réponse de Management le 5 déc. 2019
Thank you for your review. We loved having you stay at the property. Hope to see you again in the near future

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This Property is not a hotel and should not be listed as such. It does not have any basic amenities (Restaurant, bar . etc) and it was vastly overpriced for what it offers. On two occasions, the housekeeping staff came to my room after 5:00 pm, asking me if I did not need "room service". At that time, with no bar or restaurant or pool to pass the time by, it made no sense. The location of the hotel also was not conducive with talking a lat evening walk while the room is cleaned.
Séjour de 4 nuits en août 2019

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at the hotel served my breakfast at the time i requested and also called me a taxi cab at the time i requested. The staff was also helpful with my bags in loading them in the taxi.
Séjour de 1 nuit en mai 2019
Réponse de NY le 5 juin 2019
Thank you for your feedback! We are happy you enjoyed your stay with us and we were able to assist you with all of your needs. Safe travels! We look forward to seeing you again.

10/10 Excellent

Karen, Orlando Florida

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very professional and friendly,the supervisor she was the best,I have been staying there for 4 yes now two times per,,I wouldn't want to go nowhere else to stay,I feel like I'm at home,
Séjour de 4 nuits en mai 2019
Réponse de Management le 14 mai 2019
Thank you for your wonderful review. We hope to see you for many years to come.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location. Easy access to New Kingston. Need more amenities like a bar and iron in each room.
Séjour de 5 nuits en avril 2019
Réponse de NY le 7 mai 2019
Thank you for your feedback! We hope to see you again soon!