8/10 Bien
Karen F., Windermere, Florida
8 déc. 2025
Overall the Thanksgiving week with family was fun. The house size was MORE than adequate.Upon arriving, I noticed that the house was not cleaned properly. I alerted the management company that cosmetic pads were left in the master, and their intake in the kitchen was extremely dusty. As we were leaving to go shopping there was a water main issue. Water was flowing toward the house. A neighbor called the city water, and they came out and fixed it. In the mean time, Sarah called to offer either an upgrade or compensation because we hadn’t heard whether or not the water issue could be remedied. I said let’s wait and see. She said she’d get in touch with me. That’s been 12 days!!! Crickets! No upgrade, no compensation no phone call… NOTHING. I had text her 3 days after checking out, told her about the cleanliness issues and added that were crumbs in the silverware drawer and broken glass under couch. Still nothing. I also mentioned that the linen fee didn’t need to be listed separately. Hotels don’t do it. I thought 10 for 1 towel, hand towel and washcloth was a ‘bit much’ and ‘nit picky’. In my text to her I offered to ‘forego’ the compensation (as we did enjoy the house) if she wouldn’t mind some constructive ‘criticism’. Still no communication. I’m not a neat freak but communication is the ‘key’. We enjoyed our stay, the house, the area but not sure I would use this property management company if they wouldn’t answer my text.
Karen F.
Séjour de 5 nuits en novembre 2025